Every review we hold for the Keighley office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilotthey lied to me and shouted at me.
they lied to me and many issues.they raise their voices .. not polite at all..they charged me beyond what is required for the last payment...they failed to do most of the required repairs. for this point..the landlord has a big share of the responsibility...
K · 11 July 2017
Agent replied · 16 June 2024
We are very sorry to read your review. Would you be able to let us know which Martin & Co office you used so that we can investigate further. Kind regards, Martin & Co (UK) Ltd
★★★★★ 1/5
TrustpilotWeymouth branch is horrible
Weymouth branch is horrible. They are doing no fault evictions withouth any compunction. Would give zero star is possible. They lie as you read a book. Unpolite and rude.
George · 12 September 2024
★★★★★ 5/5
TrustpilotWe have used them twice
We want to praise Andrew Lester of Martin & Co Prestwich personally for doing such a good job. We chose him to sell our property for us because he was so good when we bought it almost five years ago, and this time was the same high standard.We hope that not only clients such as ourselves but also solicitors realise how fortunate they are when they have him as the estate agent.
Satisfied · 28 December 2019
★★★★★ 1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting. Everyone for the group booking turned up and we were told 30 mins later it was cancelled. When we rang up they were completely unprofessional and rude on the phone. Don't think they realise people have to pay money and take time off work to get to theae viewings
Haron · 5 May 2023
★★★★★ 1/5
TrustpilotPoor experience selling property…
Poor experience selling property advised Martin and co estate agent on several occasions I had my doubts regard the authenticity of a cash buyer however was encouraged to hold on after 5 months still no completion date very unsatisfactory service and changed to a different estate agent would not use again
Sandra · 19 April 2023
★★★★★ 1/5
TrustpilotShocking attitude
Shocking attitude, I set 3 emails to this company, they NEVER responded, unprofessional people, i had to call them to get the answer, which was negative anyway.
Anna · 10 June 2022
Agent replied · 16 June 2024
Hi Anna, we are sorry to read that you experienced issues with the service received from a Martin & Co office. We will pass on your feedback to the team and ask them to get in touch with you.
★★★★★ 5/5
TrustpilotProperty Maintainance
We have worked for Martin & Co for several years now and have always found them to be well organised and efficient. They are proactive with property faults and quick to arrange repairs, ensuring their tenants experience a minimum of disruption.
R · 13 October 2018
Agent replied · 16 June 2024
Thank you very much for taking the time to leave a review, we look forward to continue to work with you in the future.
★★★★★ 1/5
TrustpilotAbsolutely wouldn’t recommend at all…
Absolutely wouldn’t recommend at all moved into a property in September, reported my boiler not working correctly and it’s January and still not fixed after contacting them over and over again you feel your banging your head of a wall constant trying to get things done. They are everyone’s worst nightmare not what you want especially when you’re renting for the first time too. Absolute joke !
Lauren · 11 January 2021
★★★★★ 1/5
TrustpilotI will never recommend anyone use this…
I will never recommend anyone use this stat agent as they are unprofessional, the staff lie about everything, and the customer service is the worst ever.
Basel · 27 September 2024
★★★★★ 1/5
TrustpilotDisgusting company
Disgusting company - had a booking today for a viewing, drove 40 minutes only to find out (from another couple who were there also for a viewing) that it has been cancelled as the owner doesn’t feel well. No one has rang me, contacted me, nothing!! BEN AND LOUIS IN CAMBERLEY - learn how to be professional before you become an estate agent…
Daria · 29 September 2021
★★★★★ 1/5
TrustpilotThe worst letting agency ever
A very bad company. Avoid Avoid Avoid. They will try to take all of your deposit and claim crazy expenses when you end your tenancy with them. Cutting grass of a small front garden will cost you GBP160 .. can you believe it? they are very nice when you sign the contract and then when you go they show you the bad face. AVOID
Mohamed · 5 July 2021
★★★★★ 5/5
GoogleVery helpful, easy to communicate with should there be any problems or questions.
Dave · 25 August 2023
Agent replied · 24 August 2024
Thanks Dave for your five star review of your experience of dealing with our team at Martin & Co Keighley, it's much appreciated. Gary
★★★★★ 5/5
GoogleProfessional and affable staff
Just did exactly what was expected with no problem
Matthew · 25 August 2023
Agent replied · 24 August 2024
Thank you Matthew for taking the time to leave us a review on your experience of selling your property through Martin and Co. I’m really pleased to hear that we met your expectations and that you found the team to be so professional and affable. Gary
★★★★★ 5/5
GoogleReally quick and positive service from Angela like always! :) Merry Christmas! X
Zara · 25 August 2023
Agent replied · 24 August 2024
Thanks for the 5 start review Zara and thanks for highlighting the great service from Angela. Merry Christmas to you too 🎄 Gary …
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service, increases in rent year-by-year with no maintenence on property. I've been asked several times for inspections, only to never have the employee turn up and so utterly waste my time.
Robin · 13 May 2024
★★★★★ 5/5
TrustpilotMartin & Co - Croydon
If you're in a search for an estate agent. Stop now. Use Martin&Co.Martin&Co team is the only honest one out there. They have clients best interest on mind.
Fox · 26 January 2022
Agent replied · 16 June 2024
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
★★★★★ 1/5
TrustpilotAwful agents, never renting from them again.
They took over from our old agents, honestly They do naff all. Our wall is covered in damp and we've been trying to contact them to get someone to come sort it since june, it's now October and I've Got a baby due in 3weeks. Now the wall is completely covered, starting to get sick from it and still they say 'theyre sorting it' are they chuff. Absolutely ridiculous.
Courtney · 12 October 2019
★★★★★ 5/5
GoogleExcellent time keeper. Documents very clear and professional. Very approachable team and not pushy.
Understood our needs and offered us all the support we needed. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Steph · 25 August 2021
Agent replied · 24 August 2024
HI Steph, thank you for the great feedback, that's really helpful that we are getting the balance right best wishes Angela
★★★★★ 1/5
TrustpilotDisappointed behavior
I called this agency in Liverpool to book a home viewing last week, the appointment was confirmed for the following week and today they called me an hour before the viewingthey told me( also without apology and hastily)"appointment canceled the landlord found the tenant"it's not an honest behavior on your part
Luisa · 21 January 2023
★★★★★ 1/5
TrustpilotDreadful experience
Dreadful experience, was asked to act as a guarantor for a friends student and the process was ridiculous! It is as if you are buying the property not just guaranteeing the rent and we are severely liable for the whole house, an archaic position to be in nowadays. Plenty of other letting agencies now offering independent guarantees for the individual tenant only. Avoid this company!
PAUL · 9 December 2020
★★★★★ 1/5
Trustpilotwish it could be zero as many others…
wish it could be zero as many others have said.didnt bother checking when my tenant moved out, didnt bother for three weeks to check it despite me being an overseas landlord, didnt bother to reply to emails, no head office they say to complain to, havent bothered to refund money they took. DO NOT USE THESE , THERE ARE ALWAYS BETTER OPTIONS.sunderland branch who I was dealing with
Roy · 26 November 2019
★★★★★ 1/5
TrustpilotEmailed and telephoned re flat to let…
Emailed and telephoned re flat to let in Scunthorpe, I was told would be in touch with me twice. No communication what so ever and when complained was told several people work in the office, need to send staff on a customer service review. Manager emailed me after reading my review and said don't bother using their company again. Response says it all !!!
Jeannette · 29 January 2021
★★★★★ 5/5
GoogleShaz, Kat, and the team were brilliant. As first time buyers they made everything easy for us and we highly recommend them.
Mel · 25 August 2022
Agent replied · 24 August 2024
Thanks Mel for your 5 star review & I'm really pleased to hear that you found the service that Shaz & Kat provided to you, was so brilliant. Congratulations on the purchase of your first property from the team at Martin & Co and we wish you all the best in your new home. Gary
★★★★★ 1/5
TrustpilotStay clear
I have had to come on and have a read of other people experiences with this estate agents as mine was just awful! I see others have had the same issues as me, my holding deposit was taken and property offered to me and my daughters for them to them re advertise the house on their site! Disgusting
Danielle · 17 February 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
