5/5
TrustpilotAmazing agency
Amazing agency, especially Elliot. Brilliant communication and helpfulness!!
Trusted Agent profile · Keighley
Martin and Co Keighley reviews
★★★★★
1,192 reviews across 4 platforms
4 North Street, Keighley, BD21 3SE
Martin and Co's office in Keighley, at 4 North Street, is rated 2.8 out of 5 across 1,192 reviews on four platforms, including 335 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
335
Reviews on Google
This office
3
Reviews on Facebook
This office
5
Reviews on Yell
This office
849
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Keighley office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleHelpful when I have an issue or question I normally message Angela for assistance and she’s very good at getting back in touch and helping me.
5/5
GoogleJust used them to sell my house Hannah was very helpful first rate service would highly recommend
Agent replied · 24 August 2024
Thank you for the lovely feedback Hannah is great member of the team, good luck in your new home
3/5
TrustpilotMartins & Co team...improvement needed
Martins & Co team especially Rob, always ready to help and quite flexible. A professional guy with patience. However I will score them less due to the fact that they literally make you figure out the apartment and associated services yourself. I think one of their staff(the lady at the door) can make do with some politeness.
1/5
TrustpilotVery unprofessional team
Be wary of their very unprofessional team. You will pay your rent, and they wouldn't inform your landlord and keep putting pressure on you to pay additional rent, and when you insist on verifications, they tell you their system failed to pick rents you paid. You run in problems as you are reported as owing several months of rentBe ready to receive threats from their unprofessional staff on issues they should think carefully before approaching you. I reckon it you get it worse when they sense that you are racially different from them.
1/5
TrustpilotOur home
We let this company manage our property. It was newly painted, carpeted and with a brand new kitchen and now it is a disaster zone in need of complete renovation. We had a no pet policy in the house and this was clearly not upheld. I just wish I could add more photos to this review.
Agent replied · 16 June 2024
Hello Yvonne, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
TrustpilotMarketing and sale of flat in Bath
All of Martins staff have been great in the sale of a property, led by Gaye and David. They respond promptly, give well-informed and clear advice and keep an eye on progress throughout, intervening as and when necesary to achieve a timely and positive outcome for all parties. Thanks to you all. Much appreciated
1/5
TrustpilotDidn’t receive applications
Found the perfect flat with them, good price and location. Went for a viewing, were really happy with it, and were told we would be sent applications. I was sent one a couple of days late, but my partner was not sent one at all. We both rang and emailed all week to ask for this to be sent over but it never was. I then rang today to find out that the property was no longer available and we couldn’t even fully apply.
1/5
TrustpilotI personally believe this letting…
I personally believe this letting agency only selects British nationals to let there properties because why would I apply to more than 8 properties and got none when I clearly work full time earn more than enough and not get a property. WHYYYYYYYYYYY IT JUST SCREAMS RACISM SINCE AUGUST WE ARE IN DECEMBER NOTHING YET!!!
Agent replied · 16 June 2024
Hello Jessica, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleHave used Martin & Co for years to rent out a property and most recently to sell it. Great service from Denise and Angela for the rentals and Adam, Shezad and Kat for the sale. Would highly recommend. Alison and Mick
Agent replied · 24 August 2024
Thanks for your five star review Alison & Mick and for your recommendation too, the entire team really appreciate that. It's great to hear that you have received a five star experience whilst both letting & then selling your property through Martin & Co & thank you for business over the years. Gary
1/5
TrustpilotAVOID!
Would give 0 stars if I could. Please AVOID this company. I am a disabled individual and they have treated me with complete and utter disrespect and are now trying everything to get every penny from me. Our landlord was texting us personally saying one thing and the estate agent texting us another thing which caused a lot of stress and upset. The workers in the huddersfield office and rude, cannot communicate properly and quite frankly cannot seem to add their maths up properly! Please do yourselves a favour and avoid this corrupt and awful company.
5/5
GoogleSo pleased with Jodie’s expertise and experience, re renting. She talked me through the process and made me feel comfortable about renting. In fact, all of the team have been extremely helpful. Thank you all
Agent replied · 24 August 2024
That's great to hear Nigel and thank you for recognising Jodie and the team, for their help & expertise in assisting you in finding a new property. We wish you all the best in your new home. Gary and the Martin & Co team.
1/5
TrustpilotThe woman I had to deal with at their…
The woman I had to deal with at their Norwich branch spent more time moaning to me about how busy they all were, before quickly switching from “you may need a guarantor” to “you will need a guarantor” & refused to offer a viewing on the property I was enquiring about before deciding to lecture me about the fact that for insurance purposes, landlords need a form referencing. While she was actually correct, I failed to see why she decided to tell me this when I never gave any indication that I objected to being referenced in the first place. It would be splendid if someone could tell her that she’s not the only person on the entire planet who is busy. We’ll all busy, I’m busy too. We all have lives to lead & jobs to hold down & we don’t have time to deal with - who is clearly a tea lady posing as an agent - “agents” who can’t decide as to whether a potential tenant might need a guarantor or who does need a guarantor. If she worked for me, she’d be flipping burgers in McDonalds. She’s a disgrace to the firm & she needs firing.You would expect this behaviour from some multi-national energy company who outsource their customer service operators - who can barely speak English - to third world countries so they can get away with paying them 0.01 rupees a year, but for a professional regulated organisation, I’d expect better. ….& in 3,2,1 “ Hello TheHonestPrussian, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?”Adorable…
1/5
TrustpilotGets worse and worse
My local office gets worse and worse by the year. Since using them almost three years ago now, four members of staff have left. One in particular was very rude and stuck up. She was conversing with the management company behind our backs, slagging us off. Very unprofessional. The new staff are useless morons who don't seem to do anything and can't even reply to emails. The person in charge seems to do everything and can't even be bothered to send us the rest of the tenancy agreements. Every time something needs doing we have to keep ringing them or visiting them. They're a joke.
4/5
GoogleHelped enormously as this was previously a rented property and I live a long way away. The team paid regular visits to keep the property in good order whilst the sale went through.
Agent replied · 24 August 2024
Thanks Graham, it's great to hear that you have had a positive experience recently with our team, both with the sale of your property & as a landlord over many years. Thanks for your business & all the best for the future. Gary and the Martin & Co team.
5/5
GoogleWe wholeheartedly suggest Martin CO agency :). People who work there are helpful ,understanding and very patient .We get a lot of advice from Shehzad .He made sure the sale went through also he found answer for every one my questions :) Thank you :)
Agent replied · 24 August 2024
Thank you Mariola for taking the time to leave us a review of your experience of selling your property through Martin & Co Keighley. I'm so pleased that you found the team friendly, understanding & very patient, as that is our aim, when assisting customers through the sometimes stressful journey of buying or selling a property. Thanks also for recognising the brilliant job that Shehzad does for our customers, he's a fantastic member of the team. Gary
5/5
TrustpilotMartin & Co Ringwood we’re just…
Martin & Co Ringwood were just fantastic. Marie was so professional and helpful and kind . Everything was so smooth and efficient and so quick and Marie kept in touch every step of the way of the tenancy application.I would thoroughly recommend them 5⭐️
5/5
GoogleIt's been a pleasure dealing with Martin and Co. The staff have been Swift and on call to help through the purchase process, shazad was very approachable. Highly recommended
Agent replied · 24 August 2024
Thanks Sohail, we really appreciate you taking the time to leave us a 5 star review of your recent experience of buying a property through Martin & Co Keighley. Whether you are buying, selling, letting or renting a property through us, we always aim to make the experience a pleasurable one, so it's great to hear that you have found this to be the case. Thanks also for recognising the great work that Shehzad does for our customers & thanks also for your recommendation. Gary and the Martin & Co team.
1/5
GoogleWhitegate fully managed our property and gave us the report that it is in good condition and well looked after by the tenant only to find that the property had been used to grow drugs and it was trashed. Had to spend hundreds to bring it to the level where it could be rented again. Will never recommend them to anyone. They refused to accept any responsibilty.
Agent replied · 24 August 2024
Dear Manjit, Thank you for your comments, I am sorry you feel we did not provide sufficient support when your tenant unfortunately died last year. We did respond several times over the weekend to provide assistance and we obtained the full deposit refund for you. Unfortunately this was a very sad situation regarding your long term tenants sudden death which no one could have predicted. If you wish to raise your complaint with me directly I will be happy to respond. Kind Regards, Angela Newark Director.
1/5
TrustpilotAVOID AT all cost!!!!
AVOID AT all cost!!!!Martin & Co STAINES are scammers!!!The made me paying 2 extra weeks, even giving the notice 6 weeks before. The new owner of the state agency is discusting. She invented things to keep my holding deposit, even they knew some problems of the flat were there before I started my contract. I had to speak with my solicitor and with the Citizen Advise Bureu of Lambeth and i had to open a dispute with the DPS. The ripped me around £500.Never sing a contract with this rubbish agency. CAUTION: AVOID-AVOID-AVOID
1/5
TrustpilotStole money
Don’t work with these thief’s! They lied all rules just to steal the holding fee, I needed short period stay flat and was ready to pay upfront as it’s 6k£ only, and usually you don’t need for that to share your personal bank statement! I was renting in London and never had to show my personal bank statements with anyone! They lied to me and said I don’t need any references. They are scam! They won’t give your money back, be careful!
1/5
TrustpilotJust the worst.
Simply the worst estate / letting agents I ever had the displeasure of dealing with. The lethal combination of extortionate fees, disrespectful staff and horrendous service. Having rented property with different agencies over the years, Martin & Co, Central Manchester are easily the worst I've come across by a country mile - and that really is saying something.Please save your money, effort and precious time by AVOIDING them at all cost.
Agent replied · 16 June 2024
Hi JP, We're sorry to read that you've been left unhappy with the service you have received from Martin & Co Manchester Central. If you would like to give us more details we'd be happy to investigate further with the owner of this office. You can email us on trsutpilot@martinco.com.
4/5
GoogleWas great to see Jodie from Martin & Co today with a viewing, was very helpful and understanding, would recommend.
Agent replied · 8 December 2024
Thanks John for your kind words with regard to your experience today with Jodie & for your recommendation also. Gary and the Martin & Co team.
1/5
TrustpilotAs a landlord this has to be the worst…
As a landlord this has to be the worst company I've ever had to deal with.I've had the phone put down on me muliple times, contracts alterations not taken notice of, dealt with rude staff. The builders they employ: Think long hard and carefully before you let them loose on your house ; they're more than prepared to overcharge and not guarantee their work and quote text from a book!! Then there's the issue of deposits not being returned on time even with 6 months notice!! Do yourself a favour and find a different lettings agent. I'm really surprised these people are still business!
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Awards
The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Keighley.
Questions about Martin and Co Keighley
Has Martin and Co won any awards?
Yes. Martin and Co won Platinum in The Trusted Agent 2026 awards.
