Trusted Agent profile · Keighley
★★★★★
1,192 reviews across 4 platforms
4 North Street, Keighley, BD21 3SE
Martin and Co's office in Keighley, at 4 North Street, is rated 2.8 out of 5 across 1,192 reviews on four platforms, including 335 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
335
Reviews on Google
This office
3
Reviews on Facebook
This office
5
Reviews on Yell
This office
849
Reviews on Trustpilot
Business-wide
Every review we hold for the Keighley office, from every platform, shown as written. First names only.
5/5
GoogleYet again excellent service from the lettings team, Angela as always goes that extra mile.
Thank you Christine for your 5 star review & for recognising the excellent service that you have received as a landlord from Angela & our team over the years. Gary and the Martin & Co team.
5/5
TrustpilotGreat service from Matt & Sophie
1/5
TrustpilotMartin and co Nottingham are absolutely…
Martin and co Nottingham are absolutely shocking from start to finish. Absolutely ridiculous moving out charges such as fingerprints on chrome light switches that need cleaning and a £33 to change a light bulb that had gone, and for replacement locks to be done as ‘I had not returned the keys’ they then proceeded to include a picture of the keys in the check out form, these are just a few examples, they have tried to charge almost £2000 in checking out expenses. I wanted to move out of my flat due to it becoming an unsafe place to live I.e. constant break ins to the building, human poo in the corridors and people smoking drugs in the hallways. Martin and co plus the landlord were no help at all waited months for responses. I made the decision to move out due to the conditions I was living in and from then on forward the company was a downright disgrace. Do not move in to a Martin and co property. They are horrendous to work with.
1/5
TrustpilotDreadful “service” Plymouth.
I contacted Martin & Co Plymouth on a Saturday morning at 10am. The phone line explained the office was now closed and that the opening hours were 9-2 on Saturday. Poor start. I went on to the Chat system and allegedly got a human who took all my details and would pass them to the relevant team. I also emailed them. The following THURSDAY, as I’d heard nothing, I telephoned and the attitude I received was unprofessional and appalling. I wouldn’t deal with them and would urge anyone using them to switch agent if they want their property sold.
4/5
GoogleBeen really happy with the service provided by Martin and Co from the moment we received the keys for our flat until now. The maintenance online portal is a bit clunky but once we e-mailed our agent Angela Nicholson she was able to get contractors to our place quickly, to solve any maintenance issues.
Thanks Liam, we really appreciate you highlighting your satisfaction received from Angela since moving into your new property. We appreciate your feedback on the online portal and will work on enhancing its user-friendliness. Gary and the Martin & Co Team
5/5
GoogleShehzad and Martin and Co have given great advice and service throughout our 3 property transactions. The advice given from the auctioneer has been very helpful and informative and made the transaction seamless. Having the option to auction for one specific property really worked well for us and I can recommend Martin and Co and Shehzad to anyone.
Thanks you Stephen, we really appreciate your kind words & five star review. Buying & selling property can be a complex experience, so we always ensure that we provide the best advise & service possible for each individual customer based on their needs, so it great to hear that this is what you have experienced from Shehzad & our team here at Martin & Co Keighley. Gary
5/5
GoogleEfficient friendly service great communication from start to finish. They found the right buyer for the sale, with the process moving ahead of schedule to completion. Achieving just over their realistic valuation. A big thank you to all involved.
Thanks Salvatore, it's great to hear that your recent property sale has completed ahead of the scheduled date & that you have found both our service & communication to be both friendly & efficient. Gary and the Martin & Co team.
5/5
GoogleMartin & Co have been managing my properties for many years. They always been very helpful. Their advice have been invaluable. Angela and all the staff are very polite and professional. They have taken so much stress off me and handle my day to day running of the rental business so much easier. Thank you
Thanks Dev, your review is really appreciated and it’s great to hear that you have experienced, what we aim to do for all of our landlords, in taking away as much of stress away from them. Thanks for recognising the fabulous work that Angela and out team do for our landlords, tenants, buyers & sellers of properties. Gary
5/5
TrustpilotLooking for properties
We had the pleasure of viewing properties with Karl. He couldn’t have been more helpful and friendly, he worked with us to find properties in our price range. We couldn’t have asked for a better experience, Karl was excellent!
1/5
TrustpilotDon't go with these crooks
If you have a house to sell, don't go with these crooks! You'll regret it!
1/5
TrustpilotLaziest demotivated crew in Oxford
Laziest demotivated crew in Oxford. If there was a prize for not doing your job and complaining when someone calls you out for it, these guys win by a landslide. You're better off managing the property solo. A special shout out to the older Emma who is clearly unhappy and takes out her personal stress on tenants (i don't care if you feel unappreciated at work or at home, please be professional and learn how to respond to emails). Also to add, nothing was done at the property and the landlord and tenant had to do everything
5/5
GoogleI have been with many letting agents but none have been as pleasant to work with as Martin & Co. Angela in particular has been great, she has helped us through the whole moving process and continues to be in contact with us regularly and responds quickly to queries that we have. I highly recommend this agency.
Thank you Jay for leaving us such a fantastic review of your experience of using Martin & Co as your letting agent, we really appreciate you taking the time to leave us a review. The fact that you state that no other agents have been as pleasant to work with, is great to hear & thank you also for recognising the brilliant job that Angela does for our landlords and tenants. Gary
5/5
GoogleHave rented through Martin & Co for many years now. Always have clear communication from friendly staff and letting manager Angela and they are quick to sort any problems I might have as a tennant.
Thanks Victoria, it's fantastic to hear that your experience of renting a property through us for a number of years, has been a positive experience & that you have found the team & Angela to be so helpful. Gary and the Martin & Co team.,
4/5
TrustpilotHad a wonderful experience with this…
Had a wonderful experience with this agency when trying to sell my house quickly. The staff were very accommodating and sympathetic to the situation and exactly what we needed when the first agency we had tried had failed for us. Thank you Hinckley branch!
5/5
GoogleAngela Nicholson is brilliant 👏 I would recommend her to manage your property. …
Thanks Simon for your 5 star review & I agree, Angela Nicholson is brilliant, as are the rest of my team. Thanks for the recommendation. Gary
4/5
GoogleMany thanks to Angela Nicholson for her help in achieving a smooth tenancy changeover.
Thanks Janet for your feedback on your recent experience with Angela & I'm pleased to hear that you feel satisfied with the tenancy changeover from one tenant to another. Gary
5/5
TrustpilotKaren has been very helpful to me as a…
Karen has been very helpful to me as a landlord of one property.She answers all my queries and takes time to complete things on my behalf.Thanks Karen
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
TrustpilotHenry was a super star
Henry was a super star. He really did go out of his way to ensure that we felt like he was on top of everything. When our buyers randomly pulled out he had the property re listed in hours and we managed to get a higher price after this. Value for money - the virtual tour really did sell our home. Thanks
5/5
TrustpilotMartin & Co in Exeter is professional…
Martin & Co in Exeter is professional and efficient! They started look after my properties since last year and I was very impressed and recommended them to friends.
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
GoogleI have been renting my property out with this company for many years and have always found them and there staff very efficient and helpful. I would particularly like to single out Angela for her updates and Caroline for sending me information which helps me complete my tax return.
Thank you Gillian for your kind words & for highlighting the very efficient & helpful service that you have received, in particular from Angela & Caroline. We really appreciate you taking the time to leave us a review of your experience as a landlord. Gary
5/5
GoogleAll went great with purchase of house would recommend to anyone, great service.
5/5
GoogleAngela N is super helpful, answers in email promptly and helped with the property issues. Shehzad A is super helpful as well, helps me a lot whenever I went to the branch. These two stars are the best! 😊😊 …
Thanks Jen for your 5 star review & for recognising the great service that you have received from both Angela & Shehzad over the years. Your feedback is appreciated :) Gary and the Martin & Co team.
1/5
TrustpilotTerrible (Bognor Branch)
Terrible (Bognor Branch)Rented for 1 ½ years and they never helped me once. Despite asking Marlina multiple time inc visiting the office, I was never given a key to communal meter cupboard to get readings. I never knew if I was in credit or debt the whole time. I was even emailed by Marlina to say too busy to get one, please ask a neighbour?Heating never worked, just a plug in radiator. Mould in bedroom ect.After leaving they tried to claim most of my deposit with false claims. End of tenancy report said multiple items missing despite them later admitting they had these in their offices. Locks tampered with, carpet dirty, pet damage & much more. They even took photos at strange angles to make things look worse than they were.Lucky I took photos start & end of tenancy & The deposit protection ruled in my favour.I promise you it was in better condition when I left. I even showed the owner round who said he was happy I looked after it.During a final call to them I asked why they never mentioned anything to me if issues and they said it was company policy to only talk to their clients. I thought I was their client???????Disgusting behaviour. If you dare use them (especially this branch) Take photos people!!Ok rant over. I don’t normally moan but all the above & virtually saying I stole items, I had to comment.Good luck all
5/5
GoogleAngela dealt with my problem at my rental property very efficiently .
Thanks Emma, we appreciate your five star review on your experience as one of our tenants & thanks for recognising the great work from your property manager Angela.
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The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Keighley.
Yes. Martin and Co won Platinum in The Trusted Agent 2026 awards.
