Trusted Agent profile · Keighley
★★★★★
1,192 reviews across 4 platforms
4 North Street, Keighley, BD21 3SE
Martin and Co's office in Keighley, at 4 North Street, is rated 2.8 out of 5 across 1,192 reviews on four platforms, including 335 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
335
Reviews on Google
This office
3
Reviews on Facebook
This office
5
Reviews on Yell
This office
849
Reviews on Trustpilot
Business-wide
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The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Keighley office, from every platform, shown as written. First names only.
5/5
Googlekeighley martin & co I recommend Angela to everyone very nice lady communicative and always helpful Thank you Wioletta Kostrzewa
Thanks Wiola for your 5 star review & thank you recommending your property manager Angela. Gary
5/5
TrustpilotI used Martin & Co to find me a rental…
I used Martin & Co to find me a rental property while waiting for my house purchase to complete. Mia was both friendly and extremely helpful and I would recommend her services to anyone.
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotPoor Managment Skills
Unfortunately my experiences with Martin and Co Dundee left a lot to be desired.As the manager of my rental property they had to be repeatedly chased up to make payment on bills and occasionally chased up to make payments to myself. My first three months were meant to have had the management fee waived, but I was charged them and had to proactively chase them up to get the fees returned.When selling the property, Ian, was often unable to maintain professional conduct. He wrote emails like they were a text conversation, meaning I would often have to wade through multiple emails. He also struggled dealing with the other owners in my building, not able to maintain professional distance from building issues. He told me on a call, “I wouldn’t sell your property to my gran”. He chased up payment multiple times before my money had arrived, and also after I had paid him. He’s not a bad person, just frustrating and a bit useless
5/5
TrustpilotMartin & Co Prestwich have just helped…
Martin & Co Prestwich have just helped us sell our property and they were amazing! It wasn’t the smoothest of sales but Barbra chased everything all the way to the end , nothing was ever to much trouble for her, we contacted her a lot and she always got back to us no matter what time of day. We will both be forever grateful for all your help Barbra Best wishes for the future Joanne & David
1/5
TrustpilotNo wonder you just have 2*s on here
No wonder you just have 2*s on here. A plumber came round to fix a problem in our next door neighbours property involving a leak... They turned off an outdoor stopcock which serves our property leaving us with a one year old who we cannot give any water, a bath, we cannot use the toilet etc. Your agents said they were sending a plumber round within an hour - still waiting hours later. Rang the emergency number and no response. Awful. Do not use them!
5/5
GoogleShehzad was very helpful with any queries and the whole process was a smooth journey big thanks!
Thanks for your 5 star review Muhammad & it's great to hear that your journey of buying a property through Martin & Co recently, has been a smooth one. Thanks also for recognising how helpful Shehzad has been in assisting you with the purchase of your new property.
5/5
GoogleAngela who is our property manager with Martin & Co has been amazing. Recently had a few problems that needed sorting and she does a fantastic job to get things resolved as quickly as possible. So friendly to talk to and is so helpful. No issue is too big or small for her. Great work
Thanks Carl for recognising the fantastic job that Angela does for both our landlords & tenants & we really appreciate you taking the time to leave us a review of your experience as a tenant with Martin & Co. Gary & team.
5/5
TrustpilotA HUGE thank you to Myra in the Kirkcaldy Office
A HUGE thank you to Myra in the Kirkcaldy office for all her help especially over the last 12 months. A true professional Myra has helped us and our tenants through a very challenging time, using her extensive experience to keep us all in line with respect to new housing legislation. Could not have managed without her a gem!!!
5/5
GoogleGreat service, personable and professional and Angela Nicholson is always efficient and helpful. Would highly recommend Martin & Co.
Thank you Rea for your great comments, recommendation and for highlighting the personable and professional work that Angela does for our landlords and tenants. It’s really appreciated. Gary
5/5
GoogleHave used as a landlord for 15yrs - great service. Their sales team and in particular Shezhad are 1st class, he went over and above to ensure everything went smoothly.
Thanks Mark for your great review highlighting your experience both as a landlord for 15 years & with your recent house sale. Thank you also for recognising the great job that Shezhad has done for you with your recent house sale. We really appreciate your review Mark. Gary
5/5
GoogleGood service @ Martin and co Estate agents.keighley will use again in the future.Thank you Shezad.
1/5
TrustpilotFraud Company
Fraud Company! Please don't be misled by the positive reviews below; most of them seem to be written by their own people. If you want to save your money, time, and energy, stay away from this company. They are only interested in taking money from people while providing zero customer service or assistance with any issues you raise.I'd like to highlight a few individuals who have been of absolutely no help and perfectly represent the company's poor practices:Nisha Patel, Property Manager, Shanti Bailey, Head of Property, Kate NG, Property Manager, Sarah Louise, Pre-tenancy Manager, Deepa Sohal, DirectorThese people will tell you that they cannot assist you with anything. They are just here to steal your money. Avoid this company at all costs.We made a mistake by choosing this company to rent an apartment. After all the issues we've experienced, we are still waiting to get our deposit back. As usual, we're receiving nothing but excuses for more deductions and delays. Do yourself a favor and stay away from this company and its people.
1/5
TrustpilotMartin and Co Stockport
This letting agency is an absolute disgrace. I was left with no water and heating for TWO MONTHS in the middle of winter due to a broken boiler. Despite reporting the issue repeatedly, their only advice was to "boil a kettle", as if that could replace proper heating and hot water.Their negligence led to a leak in the bedroom, which then triggered my carbon monoxide alarm. This alarm, which I had to purchase myself, quite literally saved my life, as it resulted in the gas supply being shut off to prevent further danger. Without it, I might not be here to write this review!To add insult to injury, I had to pay out of my own pocket to move my belongings while repairs were carried out, and was forced to sleep in the lounge. The bedroom was unusable due to the leaks and damage.This agency clearly has no regard for the safety or well-being of their tenants. I would not recommend them to anyone. Their incompetence and disregard for basic human needs and safety are beyond unacceptable. Steer clear for your own safety!
1/5
TrustpilotI was interested in renting a property…
I was interested in renting a property through this branch and paid a holding deposit as part of the application process.
1/5
TrustpilotI would give it a 0 if I could
I would give it a 0 if I could, the staff at this estate agency are appalling, not only did they cancel my viewing and didnt bother telling me until I rang them on the day as I was waiting outside the property! I got no apology, I was told that I’d get a call back and never did it’s been a few weeks so I rang them back and the guy didn’t even introduce the company name he went ‘hello’ like it’s a personal family member he’s speaking too, then asked my number because I rang on a no caller number and told me the property isn’t available when it’s still online. The worst part was I then received 3 unknown calls right after the call ended, when I have never received an unknown call in the 2 years of having this number as no one has my number, so I’m 99% sure it’s the agent that I spoke to as he took my number and decided to ring me and be on mute. How disgusting and unprofessional!
1/5
TrustpilotVery rude people .
Very rude people .. I tried to book a viewing and the person of the phone was getting frustrated that I wanted to book two viewings .. they put me on hold and hung up on me , I had to call back regarding the viewing after being interrogated about my salary. Person on the phone said “ listen let’s cut to the chase can you afford it or not “ to which I said yes I tried saying this multiple times .To which he said I have 20 years experience so I beg to differ .. really terrible .
1/5
TrustpilotOUR HOUSE IS FLOODING THE KITCHEN
OUR HOUSE IS FLOODING THE KITCHEN NO HEATED WATER FOR A WEEK OUR FIRST NIGHT HERE I AM APAULED
5/5
GoogleShehzad was very helpful & polite in every conversation we had, I would highly recommend his services.
Thanks Andrea for your five star review of your recent experience of selling your property through Martin & Co in Keighley. I'm really pleased to hear that you found Shehzad to be so helpful & polite and thanks for the recommendation, its much appreciated. Gary
1/5
Trustpilot*** avoid at all cost ***
*** avoid at all cost *** I would give no stars if possible My experience is with the pontefract branchThe staff call for late payments before the due date, tell lies and try to steal deposits. They are extremely rude and will only answer the phone if it’s regarding payments. Will refuse to speak if it’s regarding issues. They leave maintenance Issue for months and refuse to send anyone. They use old photos to submit to deposit schemes. They show up to houses unannounced and try to make tenants pay for issues that the landlord is liable for.
1/5
TrustpilotI rang Martin and co for the second…
I rang Martin and co for the second time for a viewing on a property I was interested in. The lady on the phone asked me what my situation was. I explained that I already owned a property on the street and would probably look at selling it. Ten minutes later I get a call from another woman telling me if I’m not in a position to move they can’t grant me a viewing. Didn’t even bother to ask , just assumed I had to sell to buy ! What a way to treat people, disgusting as I had the cash !!
5/5
TrustpilotMartin &Co…Letting Agent
I have been a Landlord with Martin &Co since they took over from County Rentals having been with CR for a good number of years. My person of contact has always been Pauline with both firms and I always found her very obliging going out of her way to be helpful.As a letting agent Martin and Co have always been very professional in there approach and I would recommend them to anyone in need of a letting agent
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
4/5
TrustpilotSo far …… everything has gone smoothly
So far …… everything has gone smoothly. Abi Rosser has been very patient and helpful throughout. Can’t recommend her highly enough. Just about to start renting tomorrow so we will see how everything else goes !
1/5
TrustpilotNot recommended at all
If possible i would give minus five stars!!!Martin&co letting unit in Banbury cost me great stress.Lack of any professionalism. Not answer emails and reports. Sending the bad contracts even after let them know it's wrong one.Then took six months to get it right, after which you must sign six months back.Pathetic!!!Have no respect for one's privacy at all.BEWARE of unannounced visits and catch you IN THE SHOWER!!!When you cross the company threshold: No way for a private face-to-face conversation,just big chaos with no chance to be heard.Rude behavior and lack of any compromise.The tenant is always wrong.You are just number and a loser at the entrance.That's how I was feel every time at them office. However they are very professional in reaching out for funds and lying about tenants to the landlordsLike: it's mess, badly smell, have zoo indoors, vermin and a lots more.Shortly say's, you're not looking after the house.Shame on you.Pathetic again!!!Good advice to allRecommended escape when you see this unit in Banbury.Totally horrible experience.
1/5
TrustpilotMartin & Co Huddersfield
Martin & Co Huddersfield - the melting point property to be precise. Cant say much on the property itself because I never booked it, which I’m glad I didn’t. The problem was the lady behind the phone representing the company and presenting the property, absolutely disgusting no communication skills what so ever, huffing and puffing at me while I’m trying to comprehend what she is trying to say to me. It was utterly disgusting that she was speaking down to me as if I were somewhat beneath her. Clearly she woke up on the wrong side of the bed, but that is no excuse to take it out on potential future tenants. These aren't worth the money or headache, so save yourself!
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Yes. Martin and Co won Platinum in The Trusted Agent 2026 awards.
