Trusted Agent profile · Ivybridge
★★★★★
1,745 reviews across 2 platforms
11 Glanvilles Road, Glanvilles Mill, Ivybridge, PL21 9PS, PL21 9PS
Connells's office in Ivybridge, at 11 Glanvilles Road, is rated 2.0 out of 5 across 1,745 reviews on two platforms, including 55 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Connells Ivybridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ivybridge.
Every review we hold for the Ivybridge office, from every platform, shown as written. First names only.
5/5
GoogleI had a really positive experience with the Ivybridge branch, thanks to Terrie-May. She has been brilliant, since our first call she has been friendly, professional and always sounds like she has a smile on her face. She listened to exactly what I wanted and sent me properties that matched. I did not end up finding a property through Terrie-May, but it was simply due to my choice of location, and therefore totally out of her hands. A credit to the company.
5/5
TrustpilotEllen Gynn
We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy. I would recommend any family or friends to use this branch. If I ever move again they would be my first port of call. Well done guys Great Work!!!
2/5
TrustpilotBad property management
I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.
1/5
TrustpilotNeedlessly Aggressive & Disgusting Breach of Data Protection Regulations
Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!
1/5
TrustpilotVery poor
Very poor. Connells knew very little about the house we were purchasing, and when we asked questions said they would find out and didn’t. It is extremely difficult to get hold of them on the phone, which caused issues with surveyor and contractors visiting the house for survey and quotes. Email communication was intermittent.
1/5
Trustpilot2 minutes ago
2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward
5/5
TrustpilotSophie has been great
Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.
5/5
GoogleEmily was helpful and professional. A great service offering information and advice. Thank you
Many thanks Tanya for leaving us your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHighly highly don't recommend…
Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.
1/5
TrustpilotIf I could give less than 1 star
If I could give less than 1 star. I would. Literally the most incompetent surveyors you could imagine. They made an obvious error on their report which resulted in the sale of our property falling through. Wouldn’t discuss anything with me, had zero interest in investigating my complaint and concerns. They have caused a huge amount of emotional distress and you should do everything you possibly can to avoid them.
1/5
TrustpilotLong Contract
From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.
1/5
GoogleThere are many good estate agents to sell your house with in Ivybridge, but Connells certainly aren’t one of them. Having just completed a purchase with them, I can confidently say I would never sell with them, even if they were the last estate agent in business. They seem generally disinterested in selling houses, with my first interaction with them being a week of them not answering the phone so I couldn’t book a viewing. When I finally got through to somebody I was told when viewings would be, rather than asking when would suit me, something every other estate agent seems to handle. They make you wait at least a week from when the property comes on the market. Other agents will have a sold sign in your front garden before Connells have got the first viewing booked in. With a viewing booked I turned up to the property at the agreed time, only to be stood up. When I called the office to find out where they were, apparently, they weren’t on their way as I hadn’t ‘confirmed’ my viewing. Somebody begrudgingly came to meet me at the property and proceeded to show me round the property at the speed of light. Viewings aren’t followed up (again, something every other agent manages to do) and feedback from buyers is not sought, who knows what they say to sellers when they have a viewing that doesn’t go anywhere. Questions asked on viewings are not answered or followed up and the agents on viewings do no prior research on the property so serve to do little more than unlock the door for you. I would say they should be more proactive in dealing with buyers, but I think they ought to get a grip on being reactive first. Should you be unlucky enough to actually want to buy a property Connells have for sale, you will have to try to get them to actually listen to an offer. Having made a number of offers before reaching agreement with the sellers of my property, Connells failed to comply with s.9a of the property ombudsman’s code of practice, they did not confirm all offers made by me in writing within the specified 2 days, rather, they did not confirm them to me at all. It would be fair to assume this may have been a one off, but having discussed this with other buyers, it seems to be standard practice for this office not to bother. I had to resort to emailing the office myself to ensure there was a record of what was said in telephone conversations. The general attitude of the team meant that, despite wishing to raise these issues at the time, I decided not to make a complaint as I felt it may prejudice my buying position. I did not trust Connells to treat me fairly. If you do make an offer, you might get an update, you might not. I had to chase every offer and had to resort to visiting the branch to actually get any meaningful update on the purchase. In the course of buying I also made offers on other properties with other agents, who were able to call the sellers that day and provide an update within 24 hours, if not instantly, Connells had me waiting weeks. Communication is not a strong point of this office either; they don’t even seem to talk to each other. One member of the team called me while I was on a viewing with another member of the team, and on another occasion, I was called to ask if I was still looking for properties while negotiating on the purchase of one. I’d leave messages with one of the team asking for others to call me back, only having to follow up myself days later when I didn’t get promised call backs. Should you have the misfortune of dealing with a transaction Connells are involved in, do yourself a favour and find your own local solicitor (as I did) and avoid their recommended ‘Premier Property Lawyers’. Thankfully my transaction was straightforward, but I wouldn’t want them involved for anything more complicated or time sensitive. If you have a house to sell, find an agent that actually wants to sell it for you, not Connells.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAppalling Service from Connells North Swindon
My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses
1/5
TrustpilotBy the time you manage to get a reply…
By the time you manage to get a reply from these estate agents, the property you are enquiring about has already had an offer accepted. Horrendous service. Had to chase them three times before getting a reply. Then they say the earliest you can view is 4 days after the call to then on the day be called to say the property has had an offer accepted. Shocking service.
1/5
GoogleHave popped 2 offers in on houses with Connells one I never heard anything back and property marked STC. The second offer popped in and asked if higher came in to come back to me, never heard anything again and house marked STC. I wouldn’t sell my house with them as don’t think they would try to get the best price.
Hello Michelle, Thank you for sharing your feedback. I'm sorry to hear about your experience and would like to understand more about what happened. Please contact us at complianceresidential@connells.co.uk so we can address your concerns. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotIm selling my property with them
Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.
1/5
TrustpilotUnprofessionalism towards tenants
Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.
1/5
TrustpilotIneffective
Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them
5/5
TrustpilotExcellent Mortgage Advisory Service at Connells Cambourne
I recently worked with Andy, Connells Cambourne's mortgage advisor, and I'm thrilled with the service. From start to finish, Andy provided expert guidance, ensuring I found the perfect mortgage fit. His professionalism, clear communication, and commitment to customer satisfaction were outstanding. We finally purchased our first home. I highly recommend Andy for anyone in need of top-notch mortgage advice.
1/5
TrustpilotLandlord - full managed service - lettings
AVOID - I let my property with Connells for over five years while I was living abroad. I can honestly say that this has caused so much extra stress. Absolutely no point having a managed service. Everything was difficult, they can't organise anything - I mostly ended up being put in touch directly with the tenants to organise anything needed. They also try to con you out of money at every opportunity. Sabotaging efforts to use my own (trusted) contractor to force me to use their own at a much higher rate. They recommended someone who never provided a receipt, leaving me out of pocket. I would have changed but it was difficult to do from abroad. I can't believe they are still in business.
1/5
TrustpilotUtter disgrace
Rent properly Delt with lois from lettings in coventry Dreadful people who hsve massively let my daughter regardingthe rental in elderbrrry way wyken coventry and refused to refund the holding fee
1/5
TrustpilotSadly, zero stars are not possible.
We purchased our home June of this year and engaged Connells to complete the survey which would determine whether or not we would finalise the purchase. The survey comes back, and it’s clean! The property was considered in excellent shape, and windows and floors “in good working order with no repair necessary.” Upon moving in, we immediately discovered that the survey was not, in fact, clean. There were serious issues which require immediate replacement and / time or repair, all of which would have been easily spotted by a competent professional. The total bill will be approximately £15,000 to repair the damage. Would not have proceeded with the purchase had the survey accurately represented the property. You have been warned.
5/5
GoogleI came to Connells Ivybridge for a mortgage and want to give a special thanks to Martin. He is excellent! He patiently guided me through the process and answered all my questions I had for him, which were a lot! He explained everything very clearly and made the process go so smoothly and comfortably. I cannot recommend him enough. Thank you!
1/5
Trustpilotfleas...
Moved into a rental property that was not ready on time, then moved in at a delayed date to find the property wasn't clean and the broken oven that was meant to be replaced was still in there. Within three days, we discovered the house was infested with fleas and had to leave with all our belongings still in the home. We had an agreement that the tenancy would be terminated immediately and monies returned to us and had to wait until the house had been professionally treated to be able to get any household items out. Refund kept being promised by the branch, yet was nowhere to be seen, after making a formal complaint to head office - we now finally have our funds paid back after three months from the date we moved out. Everything that could of gone wrong with this rental experience, did indeed go wrong. Staff at the branch were polite, just everything was handled in the most shambolic way ever. Wouldn't recommend from my personal experience.
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Tell us what you need and we'll put you in touch. Connells Ivybridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ivybridge.
