Trusted Agent profile · Ivybridge
★★★★★
1,745 reviews across 2 platforms
11 Glanvilles Road, Glanvilles Mill, Ivybridge, PL21 9PS, PL21 9PS
Connells's office in Ivybridge, at 11 Glanvilles Road, is rated 2.0 out of 5 across 1,745 reviews on two platforms, including 55 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Connells Ivybridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ivybridge.
Every review we hold for the Ivybridge office, from every platform, shown as written. First names only.
1/5
TrustpilotTreat tenants poorly
Treat tenants poorly. Had to chase for over a month at the end of tenancy to get 3 months over paid rent refunded to me!!! Now having to fight to get my deposit back. See BBC Panorama about this Estate Agents practice's.
1/5
TrustpilotOh my gosh they deserve 0 stars
Oh my gosh they deserve 0 stars, what a complete rubbish of a company We requested a valuation for our shared ownership flat, to sell it, it was very urgent for us to receive it, they came, literally spent 2 minutes in the flat only to send me this ridiculous report showing the value of the flat is Zero, and claiming that it was to remortgage even though I specifically said it was to sell the flat, I emailed them they never replied so I got another valuation with another company, days later they replied saying that because of The cladding we needed an EWS1 as the cladding was dangerously, it’s a brand new building! We have the EWS1 form, they refused to amend the report or refund the money, this company is a disgrace, AVOID!!!!!!!
1/5
TrustpilotAwful company
Awful company. I paid for a RICS survey the valuation was based on comparable sales that were a year old and another that was 9 months old. And not even similar properties. Complete waste of money and you can’t talk to them you have to email details of any issues and get a generic response to say they won’t look into it! You have to appeal and do the work yourself, If I could give them zero stars I would! Use anyone else!
1/5
TrustpilotTerrible estate agents
Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along
1/5
TrustpilotOverall poor, bad communication and driven by viewings not sale
My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent
5/5
TrustpilotJames Edmondson from Connell attended…
James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.
5/5
TrustpilotWe (Lisa/Jon) are very pleased to say…
We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.
1/5
TrustpilotAwful to deal with
We were asked to quote them for some windows in the NG2 area of Nottingham, we agreed a price, I informed them that we needed a contract signing and a deposit paying, I was asked to send the paperwork to a totally different email address, it was a maintenance companies email, we then received a call from a finance company asking if they could buy the windows directly from our suppliers, this immediately rang alarm bells, so I informed them that we would no longer carry on with the work, we then received a 1-star review on here, awful to deal with, phone calls to my mobile at 9pm, constantly messaging on whattsapp, I genuinely believe that we have had a lucky escape.
1/5
Trustpilotterrible estate not answering phone…
terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people
5/5
TrustpilotGreen lane Wigan visit
Good morning just a review on connells surveying team excellent internals team on appointment processing very easy to work with On the external side of the company had a pleasant young man James visit my property yesterday smart ,knowledgable and punctual interacted with my builder brilliantly credit to the company well done connells
5/5
TrustpilotHonest and transparent from day one…
Honest and transparent from day one made it easy to know what the costs and service would be. The entire team was dedicated to achieving the best outcome possible in a good time frame. A sale at the price discussed was achieved quickly and then I was supported throughout to the final day of exchange. Great service and good support.
1/5
TrustpilotHorrendous - Avoid as a seller at all costs
Connells are aggressive, harassing and rude. I’d actively not look to purchase a house if I saw it was listed with Connells, during my house search they were horrendous, overbearing and far too pushy. Their email and phone notifications are ridiculous, I’ve emailed and called on multiple times asking them to stop contacting me via phone, they are intent on harassing potential buyers to the point I’d avoid anything listed by them.
5/5
GoogleThe experience I have had with Connells service for finding property was professional, friendly and the communication was exceptional. I cannot thank Emily enough
Thank you Victoria for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHad a survey conducted from James…
Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.
5/5
TrustpilotI used the in house mortgage advisor…
I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future
5/5
GoogleEmily and the team were exceptional at finding me my dream home in Ivybridge, they were knowledgeable and professional, thank you so much
Many thanks for your outstanding 5* review Jake. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional and informative, kept me in the loop and fully updated. Thank you Emily, Cameron, Lisa and Rocco!
Thank you for leaving us your superb 5* review Emily Smith. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotConnells - sound, experienced, and full of vitality.
Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.
5/5
TrustpilotHad my survey today and honestly…
Had my survey today and honestly couldn’t have felt more at ease. Super kind and polite throughout, even complimented my home. Came prepared with ladders for the loft, wore shoe protectors, and even helped put the hatch back that I couldn’t. 💯 would recommend, thanks so much, James!
1/5
TrustpilotDysfunctional
Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.
5/5
GoogleEmily was fantastic, very knowledgeable and approachable, great help with everything. Thank you Emily, the team there are in great hands 😃 …
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDishonest
Dishonest. Blandford branch have taken advantage of an elderly lady which will result in her paying double agency fees, due to ignoring her instructions and advising her incorrectly just to suit their own agendas. As an agent myself I will always stay in my own lane and never call into question the service of another agent, but on this occasion I am so appalled by their actions that I feel they need to be held accountable.
1/5
GoogleI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again
5/5
GoogleHave begun looking for a property in Ivybridge and I would like to point out what a credit to the Connells sales team Terrie-May is. For each of the properties we have looked at, she has always been there as we arrive and ready to show us around the property to the best of her ability. A positive attitude and never pushy, she is well informed, enthusiastic and has the right information to answer most of our questions. She provides salient details as we enter each room and points out the parts that will interest. If there is anything extra to find out she always comes back to us promptly with the details we need. She now knows what we are after in a property (a rental) and we can discuss the merits and pitfalls that each property might have together with suggestions in how the property could meet our expectations. Will certainly continue to use Connells with our search for the right property.
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Tell us what you need and we'll put you in touch. Connells Ivybridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ivybridge.
