Trusted Agent profile · Islington

Savills Clerkenwell reviews in Islington

4.2

★★★★★ Great

1,968 reviews across 2 platforms

122/124 St John Street, Clerkenwell, EC1V 4JS, Islington, EC1V 4JS

Savills's office in Islington, at 122/124 St John Street, is rated 4.2 out of 5 across 1,968 reviews on two platforms, including 218 Google reviews rated 4.7.

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4.7 / 5

218

Reviews on Google

This office

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1,750

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Islington office, from every platform, shown as written. First names only.

5/5

Google

I had a great experience working with Sophie. She was very responsive throughout the process and always available to answer questions or provide updates. The referencing process itself was quite slow, but she stayed on top of it and ensured everything was followed through to completion. In the end, she managed to get everything closed smoothly, which I really appreciated. Would definitely recommend working with her.

Shruti · 11 April 2026

Agent replied · 16 April 2026

Dear Shruti, Thank you for your kind review. We’re so pleased to hear Sophie was able to support you throughout the process and keep everything moving, particularly during the slower stages. She’ll really appreciate your recognition of her persistence and communication. Best wishes, Savills Clerkenwell

5/5

Trustpilot

Sandy and Ritesh are great

Savills are great. We've been with them a few years and they are super helpful. We had issues with one person a while back and they sorted it out quickly. Ritesh has been dealing with us and he's fantastic. As is Anthony and then Sandy overall managing things is amazing. - basically Savills are a bit more expensive than other companies for management but you get what you pay for.

Ben · 17 September 2024

Agent replied · 22 October 2024

Thank you for your kind words and for taking the time to post a review, Ben. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

5/5

Google

Sophie was incredibly helpful throughout the whole process. Communication was clear and quick. Really grateful for her support.

Mahdi · 9 April 2026

Agent replied · 16 April 2026

Dear Mahdi, Thank you for your kind review. We’re so pleased to hear Sophie was able to support you throughout the process and that her communication made things clear and straightforward. We really appreciate your feedback. Best wishes, Savills Clerkenwell

5/5

Trustpilot

Savills - Alex Hewitt

Alex takes a long-term view to client relationships - a breath of fresh air in today's transactional property market. In the weeks we worked together, I came to rely on Alex for his honest feedback, his patience and genuine desire to provide me with clear and helpful information, cutting through the "noise". I highly recommend Alex and his team at the Earls' Court Office - with Alex Hewitt, you are in very good hands.

SL · 1 July 2024

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you, SL. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Outstanding support from start to finish.

Sam at Savills was professional, efficient, helpful, and courteous throughout our home-buying experience. It was not an easy transaction, but she struck a good balance between protecting her clients' interests and providing us with outstanding service. She was honest, transparent, and communicative throughout the process, remaining calm and helpful, keeping things moving forward despite the challenges.

Sophie · 18 June 2026

Agent replied · 24 June 2026

Thank you for taking the time to leave feedback, Sophie. We’re so glad that you appreciate Sam. We’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.

5/5

Google

I’ve been a long standing client of this Savills office and have consistently always had the highest level of support and service when changing tenant. Clear, prompt communication by email and phone. Very quick to find multiple tenants within days and able to make a potentially stressful experience very simple and successful. Thank you in particular to Sophie and the rest of the team. Thanks

Michael · 11 April 2026

Agent replied · 11 October 2026

Dear Michael, Thank you for your continued trust and support - it really means a lot to us. We’re delighted to hear the team, and Sophie in particular, have been able to make each experience smooth and straightforward. We truly appreciate your kind words and ongoing loyalty. Best wishes, Savills Clerkenwell

1/5

Trustpilot

Overpriced, cynical and rude service for landlords

We as landlords are completely unsatisfied with Savills as our letting and managing agency. It is a thing that they are unexceptionally expensive, but for the price they don't give back extra value. First thing we haven't received our half a year report, just after several calls and emails and as a 9-month report with a letting contract run for 12 months. Our property valuation happend via pictures. There was a photographer who came out, than the women who provided the report just looked the pictures and said her opinion about our letting property via them. She has never been in the flat and saw it byself personally! Interesting.....!We decided to leave this overpriced agency, and after it the style of their emails and the treatment is more than disgusting. We do NOT recommend them at all, we think they overcharge landlords, and how they handled us as landlords when we decided to leave them was cynical and rude. They want to HOLD BACK OUR FLOAT MONEY, telling to us that our new agency advertising falsely, eventhough the new agency changed already the advertisement. We are not responsible for any agencies and their advertisements, and we think it is UNLAWFUL to hold back a landlord's money for claiming an other agency's act. We are seriously thinking of taking further steps in this case.They let us feel as second class people, but they have forgotten one thing: WE PAY THEIR SALARY, because without our payment they do NOT HAVE BUSINESS and NO WAGES! They do NOT MAKE FAVOUR for a landlord, WE PAY A FORTUNE FOR THEIR SERVICE, they live from us.

Ms · 29 February 2024

Agent replied · 22 October 2024

Hi Agnes, thank you for taking the time to share your feedback with us. We sincerely apologise that your experience did not meet your expectations. Your satisfaction is incredibly important to us, and we regret that we fell short on this occasion.We would greatly appreciate the opportunity to learn more about your specific concerns and address them directly. Please feel free to reach out via email to socialmedia@savills.com so we can discuss how we can make things right for you.Once again, we apologise for any inconvenience caused and thank you for bringing this matter to our attention.

1/5

Trustpilot

Savills photographers unlawful practice.

To start off with if I could give minus stars I would. I am selling my Mothers bungalow on another auction site. Up to now the buyer and I have exchanged contracts but completion has not taken place yet. The buyer decided to take the law into his own hands and change the locks on my mothers property, he also put the property that he doesn't own yet on Savills auction site, by chance I come across my Mothers property on Rightmove with photographs outside and inside the property, I contacted Savills to tell them the property does not belong to the person who had asked them to list the property on their site. I spoke to one of the reps who's name was Jay, he apologised and said he would have the listing removed, which he did. I then spoke to Ralph Mendes da Costa, I informed him that the photographs taken inside the house and round the back of the house were taken illegally because the person who listed it does not own the property yet. I asked Ralph to tell me what details were supplied to Savills regarding the ownership of the property and the perspective sellers legal right to sell it. He said once contracts are exchanged he has the right to sell it. I am not disputing this because I am unsure of the legalities of it. Ralph asked for my email address so he could send me a response, so far I have not heard anything. I am going to seek legal guidance on this because Savills photographers have entered my Mothers property illegally and taken photographs of her personal living space without permission because she is still the legal owner of the property. Friday the 16th Feb 2024 my son phoned Savills and asked about the property and the response he got was yes its still for sale, how can this be explained, from a big company like Savills this should not be happening. In my opinion this is no better than breaking and entering and trespass at the least, I will leave that up to a legal representative.

Steve · 17 February 2024

Agent replied · 22 October 2024

Hi Steve, thank you for making us aware of this, we are sorry to hear of your experience and we would like to find out more. Could you email socialmedia@savills.com with any additional detail so we can investigate this please?

5/5

Google

I needed to secure a flat quickly, and Connor Baldwin did an excellent job identifying the perfect property based on my requirements. He was extremely helpful throughout the entire process, not only in sourcing the right flat, but also in ensuring all documentation was completed efficiently and without delays. I would highly recommend working with Savills, and especially with Connor if you have the opportunity.

Daniel · 11 April 2026

Agent replied · 11 October 2026

Dear Daniel & Yahel, Thank you for your kind review, we’re so pleased Connor was able to help you secure the right property quickly and guide you smoothly through the process. Wishing you all the best in your new home. Best wishes, Savills Clerkenwell

1/5

Trustpilot

The most appaling company to work for

The most appaling company to work for. I was put on a new homes site to work with no lighting I had to walk 15 mins in the dark to the train station in fields. A female lone working then to add insult to injury made to fill out a H&S assessment saying I had been given a personal alarm that I hadn't been given to meet their H&S lone working requirements! There was no internet and then I signed up house sales with absolutely no training oñ Savills paperwork and yet still sold houses for them showing their customers broken tile examples. I left after a few weeks trust me the name Savills is not associated with Quality and as for management support one manager was on holiday abroad the whole time I worked and the other was off sick the whole time!

Max · 26 January 2024

Agent replied · 22 October 2024

We are sorry to hear of your experience working with us and would like to find out more so we can continue to improve. Please email further detail to socialmedia@savills.com so we can look into this more.

5/5

Google

Sophie Williamson was an excellent agent, respectful, patient, and very knowledgeable about the market. I highly recommend her.

Pei-Yao · 26 March 2026

Agent replied · 16 April 2026

Dear Pei-Yao, Thank you for your kind words. We’re delighted to hear Sophie’s knowledge and thoughtful approach made a positive impression - she’ll be very pleased with your recommendation. Best wishes, Savills Clerkenwell

1/5

Trustpilot

Paid me less than they offered

Deposit fiasco. They wanted to take a lot of money for extra cleaning etc so I started a claim with Tds. They made an offer I agreed to and then paid me less anyway. They're not responding to my emails anymore. I'll have no choice but to go to small claims court. Please look into what you're doing because I thought it was a 'premium' company...

WB · 6 March 2026

Agent replied · 21 March 2026

Thank you for taking the time to share your experience. We're very sorry to hear about the issues surrounding your deposit and the frustration this has caused. We would like to look into this urgently for you. Please could you contact our team at with your tenancy details and any correspondence you’ve had so far via email to socialmedia@savills.com? This will allow us to review what has happened.

5/5

Google

Sophie is my agent and she was excellent. Super friendly, transparent and responsive

Rafi · 11 April 2026

Agent replied · 11 October 2026

Dear Rafi, Thank you for your kind review. We’re so pleased to hear Sophie made such a positive impression - her friendly, transparent approach is exactly what we strive for. Best wishes, Savills Clerkenwell

5/5

Google

Max Akers-Douglas was superb and provided consistently high levels of expertise and service!

Henry · 11 April 2026

Agent replied · 11 October 2026

Dear Henry, Thank you for the great feedback, it’s fantastic to hear Max delivered such a high level of service throughout. Best wishes, Savills Clerkenwell

5/5

Google

Sophie and the team at this Savills branch are highly competent and very responsive.

Charlie · 2 April 2026

Agent replied · 16 April 2026

Dear Charlie, Thank you for your kind words. It’s great to hear you found Sophie and the wider team both efficient and responsive - we really appreciate the feedback. Best wishes, Savills Clerkenwell

1/5

Trustpilot

The worst company I have ever…

The worst company I have ever experienced very rude they lack customer communication skills threatening behaviour I find it very hard that they are still allowed to practice my advice is keep well away I would never use this company ever again

Mr · 21 August 2026

Agent replied · 24 September 2026

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt our communication fell short of the standards we aim to provide. We take concerns regarding customer service and professional conduct very seriously. The experience you describe is not reflective of the level of service we strive to deliver, and we regret any frustration caused. As we are unable to discuss individual circumstances in a public forum, we would welcome the opportunity to investigate your concerns further. Please email socialmedia@savills.com with your details so that a senior member of the team can review the matter and respond appropriately. We appreciate all feedback, as it helps us identify areas where we can improve our service.

5/5

Google

Sophie Williamson was very kind and helpful when we relocated from France.

Gregory · 11 April 2026

Agent replied · 11 October 2026

Dear Gregory, Thank you for your kind words. We’re delighted to hear that Sophie was able to support you so well during your move from France - relocating can be a big step, so it’s great to know she made the process that bit easier. We hope you’re settling in well and enjoying your new home. Best wishes, Savills Clerkenwell

5/5

Trustpilot

Thank you Deanna!

Deanna Addis has been looking after our 2 properties for years and we have always been very impressed by her. She is always extremely organised and gets any issues resolved quickly, making everything very easy for us. We always feel in the loop and updated as she takes time to communicate with us regularly. I'd highly recommend her as a Property Manager to anyone looking. Thank you again Deanna!

Helen · 26 June 2024

Agent replied · 22 October 2024

Thank you for taking the time to review our service, Helen - feedback is always incredibly helpful. I’m delighted that we met your expectations.

5/5

Trustpilot

Good experience all round

Victoria at Savills Newbury was a pleasure to deal with.She was highly professional and most importantly kept in constant touch and was always available either directly on the phone or by email. Our move was quite lengthy until exchange but the entire team at Savills were very calm and nothing was too much trouble.We would not hesitate to recommend them to other homebuyers. Thank you all very much.

EK · 24 June 2024

Agent replied · 22 October 2024

Thank you, EK, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.

5/5

Google

Sophie was very attentive to details, responsive and very hospitable!

Daniel · 11 April 2026

Agent replied · 11 October 2026

Dear Daniel, Thank you for your kind review, we’re so pleased to hear you had a great experience with Sophie. She’ll be delighted with your feedback. Best wishes, Savills Clerkenwell

4/5

Trustpilot

Sue was very good at keeping us informed.

Sue was very good at keeping us informed of the progress with the sale which was dragging on due to external influences. Earlier on when dealing with another colleague, I felt I was having to do the chasing but it was much better when Sue took over and she made a massive effort to make sure everything was put in place for us.

Rowland · 23 August 2024

Agent replied · 22 October 2024

We really appreciate your kind feedback, Rowland. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Great experience

I've had a great experience with Savill's Clerkenwell. The rental has been very good in general, and property management flawless. All the staff have been great, and my current property manager, George Pride, has been totally on top of things. All issues have been sorted quickly, professionally and without any hassle. Can highly recommend.

Jesper · 6 May 2026

Agent replied · 27 May 2026

We really appreciate your kind feedback, Jesper. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Oliver H

Oliver H. has been incredibly kind and efficient during my time with him as property manager. He addressed all my concerns swiftly and was extremely lovely during the entire process. I cannot recommend him more highly!

Laura · 7 September 2026

Agent replied · 24 September 2026

Thank you so much for your review, Laura. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Google

Always a friendly and professional service from Sophie at Savills Clerkenwell office. Has dealt with finding new tenants for our flat for a few years now and helps make the process as seamless as it can be. She knows the flat well and I am sure her enthusiasm and energy help us over the line each time.

Angus · 11 April 2026

Agent replied · 11 October 2026

Dear Angus, Thank you for your continued support and kind words. We’re so pleased Sophie has been able to consistently deliver a smooth experience for you over the years. We truly appreciate your trust in us. Best wishes, Savills Clerkenwell

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