Maxwells Estates reviews

★★★★★ 1/5

Google

We had a very disappointing experience with Maxwell Estates regarding a property they manage on Petherton Road. The process felt poorly managed and lacking transparency from the outset. We were not invited to formally submit an offer (as is common practice with many agencies) but were asked to pay a holding deposit in order to proceed, even before being able to properly discuss move-in dates or potential repairs. There was limited opportunity to ask questions about the property before being asked to commit financially. After paying the holding deposit, passing all referencing checks, and providing additional information when requested, we received the tenancy agreement along with documentation that included an Electrical Installation Condition Report dated 2019 (by law this needs to be updated every five years) and a gas safety certificate that was expired. We raised a reasonable request for confirmation of an up-to-date EICR, as this is a legal requirement before a tenancy begins. After several days without clear communication, and less than a week before our agreed move-in date, we were informed that the landlord would no longer proceed. By that stage, we had already arranged movers and furniture deliveries, which the agency was aware of. The late withdrawal left us in a very difficult position with limited time to secure alternative accommodation. We acted in good faith throughout the process, remained patient, and were ready to proceed with signing and transferring funds. Unfortunately, the way the situation was handled caused significant stress and disruption.

Alejandra · 17 March 2026

★★★★★ 5/5

Google

I had a wonderful experience renting a flat through Maxwells Estates. Over the few years we lived there, Amar, our main contact, was exceptionally professional and approachable, making the whole process feel smooth and straightforward. Whether it was answering questions or guiding us through paperwork, Amar was always attentive and easy to reach, which eased a lot of the usual stresses that come with renting. Maxwells Estates clearly values good communication and support, and that made a big difference in feeling confident and well taken care of as tenants. Their approach goes beyond just business, it felt personal and respectful throughout our lease. Overall, I would highly recommend Maxwells Estates to anyone looking for reliable and friendly property management. They made renting simple and transparent, which gave us peace of mind year after year. If you want a team that’s both professional and genuinely helpful, Amar and Maxwells Estates are a great choice.

Tat07 · 17 March 2026

★★★★★ 1/5

Google

Terrible agency. I was in the property for 6 months with; Rat issues, house falling apart and just absolute disgust. I was being forced out of the property, even though I paid till a set date. I was argued with why I didn’t leave earlier if I wasn’t there. (My stuff was still in the room and I paid till that date). A housemate was extremely aggressive, taking ceiling lights down and slamming doors. Which I have documented and showed to an agent called Khalid, he was then very sexist and rude, after showing him videos of the other tenants aggressive behaviour. He sided with the aggressor of course. I have all emails and videos of the unprofessional and diabolical behaviour. DO NOT rent with this agency. Photo below is the smallest issue, however Google does not let videos be posted.

Saffyia · 17 December 2025

★★★★★ 5/5

Google

I am currently a tenant to the letting agency. The team has been professional, responsive, and helpful throughout the tenancy. Any maintenance issues were handled promptly, and communication has always been clear and efficient. They made the whole renting process smooth and stress-free, which I really appreciated as a tenant. I would definitely recommend them to anyone looking for a reliable and well-managed letting agency.

Pritish · 17 March 2026

★★★★★ 5/5

Google

Lucy was my first main point of contact after Hassan kindly talked us through the lettings process. Lucy is ever so polite, helpful and great with communication. At any point where I was not aware of things Lucy kept me well informed. She is super kind and highly professional in her line of work and also a great friend if you ever need to confide or speak in confidence about something. Lucy is and has been there for me at any given situation and I am very grateful for her time, consistency & efforts in helping us settle in this new property and for helping us get through absolutely anything and everything. Thank you Lucy! You are exceptional.

Nida · 10 November 2023

★★★★★ 5/5

Google

I had a genuinely positive experience living in a property managed by Maxwells Estates. From the beginning, the team was professional, responsive, and easy to communicate with. Any maintenance issues that came up were addressed promptly, and they made sure the property was well looked after throughout my tenancy. The move-in and move-out processes were smooth and straightforward, with clear communication every step of the way. It was reassuring to rent from an agency that clearly values both their properties and their tenants. I’d happily recommend them to anyone looking for a hassle-free renting experience.

TANVI · 4 July 2025

★★★★★ 5/5

Google

Maxwells Estates is the best rental agent we have used. The enthusiasm and professionalism of the staff is noticeable. All communications have been clear and prompt. Our on boarding and off boarding process was smooth. We had a couple of issues (leak in the kitchen sink and issues with the dish washer) and both were sorted out very quickly. I highly recommend Maxwells for anyone looking for a proactive, professional and friendly rental agent and will definitely use them again if I need to rent again in the future.

Nicola · 3 April 2026

★★★★★ 5/5

Google

I have been with Maxwells Estates for 7 years in the past.I was very happy with everything. They are trustworthy and professional agents. Thank you Khalid.

B · 2 August 2025

★★★★★ 1/5

Google

If I could give 0 stars I would. They received my package, it was a girl named kiara. Then I went to get it she said, “we sent it back to the sender. We knocked on your door before so many times but no response”. Oh really? You didn’t bother keeping a receipt? Not to mention either my partner or the neighbours are always in. Freaking thieves. I’ll not be removing this review since you stole and kept my items worth £80.

Afifa · 27 March 2026

★★★★★ 1/5

Google

Scammers! I cannot recommend you use a different agency more. I lived in a house share for 2 months, during which time I cleaned the garden and the whole flat because I wanted a nice space to live in, despite it only being a short let. They then tried to charge me £250 for cleaning when I left. Fortunately they were not able to action this, but others may not be so fortunate. At the end of my 2 month tenancy they were going to refurbish the house so I’m unsure why they’d need to clean it anyway. The existing house mates informed me they were in the process of taking legal action because Maxwells had been letting the property without an in date gas safety certificate. One of the bathrooms had a broken shower and toilet for the entire time I was renting and despite being reminded this was never fixed. If you are thinking about renting through Maxwells, please reconsider because I have never had such negative dealings with a letting agent.

Alexander · 2 May 2025

★★★★★ 5/5

Google

The Experience I had with Maxwell States was absolutely excellent. They were lovely taking care about a renting, super professionals and lovely during all the process. …

Lulu · 17 April 2025

★★★★★ 5/5

Google

I'm a landlord and Maxwells are my letting agent. It is more of a partnership really and based on trust . Amar and his team work very hard to keep everything working for all parties but the key is great communication and openness, it is a personal service and that sets it apart from other agents I have worked with. I really recommend him to you if you are considering letting your property. What you see is what you get and they team are all very friendly and professional. Amar and his team manage to keep voids very low or nil but are also good at listening to and responding to tenants needs. Thanks to the whole team for their great workPositiveResponsiveness, Quality, Professionalism, Value

Chris · 10 November 2020

★★★★★ 5/5

Google

Khalid from Maxwell Agents has been very supportive, polite, kind and understanding in helping me find an apartment at very short notice. He is also quick to respond and provide a solution to queries quickly. I highly recommend dealing with him as he is excellent at his job!

Andrea · 23 March 2024

★★★★★ 1/5

Google

Maxwells Estates are the worst estate agent I've had the displeasure of dealing with. They let a rat infestation sit for six months before claiming it was solved (summer, so they left because it's warm outside). Khalid is obnoxiously rude, and lacks a basic understanding of the law. The admin staff are unhelpful. The entire company takes days to respond to emails, and they're riddled with spelling errors, omissions and innaccuracies when they do eventually respond. I should also add that they had installed an electricity meter illegally, as confirmed by UKPN, and attempted to blame me (the tenant, who moved in when the meter was installed). Run for the hills.

Gabriel · 11 November 2019

★★★★★ 5/5

Google

We stayed in our property for three year’s with Maxwells and it was a perfect experience. We were flexible tenants who looked after our property over the three years at our own expense within reason. Personally our agent Amar was an amazing agent!! Our agent was always available for us, any issues we needed were always dealt with. He was friendly and easy to talk to. The fees were fair compared to other popular agencies who massively overcharge. Great experience. Very happy.

Jessica · 11 November 2018

★★★★★ 5/5

Google

It is an efficient agency. I completed the paperwork immediately, and within three days it had been processed. Shortly after, I received the keys to the house. I highly recommend this agency. They were efficient and professional throughout the process. I completed the paperwork right away, it was processed within three days, and soon after I received the keys to the house.

Petrachi · 27 March 2026

★★★★★ 5/5

Google

My experience with Maxwells has been excellent. The staff are always polite and professional, and any maintenance issues are dealt with promptly and efficiently. I’m very happy with the service provided.

Aman · 17 March 2026

★★★★★ 5/5

Google

Just moved into a house share run by Maxwell estates. I dealt with Danyal who could of not been more helpful to me. I needed to move as soon as possible and he made it happen! Everyone at the agency seemed extremely friendly. Danyal manages our house and keeps in contact about new people moving in and electric and gas for us. Couldn't ask for a better agent would highly recommend!

Sinead · 10 November 2020

★★★★★ 5/5

Google

Extremely professional agents who are best at their job! I have been their tenant for a very long time and due to the best experience, I will always choose Maxwells! Cheers to Khalid, Amar and team!

Arshad · 23 March 2024

★★★★★ 5/5

Google

I had a very good experience renting from this agency. They are very professionals and always ready to help with any enquiry. I had a 10 out of 10 rating by renting from Maxwell Estates.

Alina · 23 August 2025

★★★★★ 5/5

Google

Very professional service, rents paid on time. Very happy landlord.

Neo · 17 March 2026

★★★★★ 4/5

Google

We lived in a Maxwells flat for two years and really enjoyed the experience. We always felt supported and trusted by the team. Special thanks to Khalid who was always on call and would come out to help us for various incidents, like lost keys, boiler issues etc.

Lizzy · 11 November 2018

★★★★★ 5/5

Google

Have used Maxwells for a number of years for my rentals. Amar and his team are exceptionally professional and go above and beyond for clients. Happily recommend.

Syrena · 10 November 2022

★★★★★ 5/5

Google

It was such an easy process to rent an apartment with this agency. Mr Shah was so professional and helpful. I’ll always recommend them 💯 …

Chiemelu · 10 November 2022