Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUnfortunately, my experience with Harris Brown has been consistently disappointing. Communication is poor, they are often unresponsive, and when they do reply, it takes far too long to get anything resolved.
Basic issues like repairs or maintenance drag on without clear updates, and cleaning between tenancies has been inconsistent at best. Arranging anything, whether it’s viewings or appointments, feels unnecessarily difficult and disorganized.
Overall, the lack of professionalism and urgency makes them very hard to deal with. I wouldn’t recommend them if you’re looking for a reliable or responsive letting agency.
Simon · 3 June 2025
Agent replied · 9 August 2025
Once again Google allowing false reviews to be posted about Harris Brown From someone that is not even a tenant of ours.
★★★★★ 5/5
GoogleBen's house is comfortable and spacious, functional, and fully equipped. The dishwasher was a real plus.
The neighborhood is charming, and the proximity to the tube and buses saved us a lot of time.
Ben was kind and helpful with communication.
We'll definitely stay here again next time we're in London.
Ale · 1 September 2025
★★★★★ 4/5
GoogleThis was a fabulous apartment in a great location for my weekend in London. Very easy to get to from Angel station. The apartment was spacious and had everything I needed. Thanks Ben for communicating so easily with me and being a great host.
Liz · 1 October 2025
★★★★★ 1/5
Googlethey are shameful. they scam you by renting disgusting houses.
Mr Ben was a person with zero professionalism they scammed us with a very bad condition house full of mold, dirty and with holes in the walls( 1650 per month)
after they saw that they had rented us a disastrous house they gave us another temporary house full of sewage smell.
well mr ben had guaranteed the reimbursement of the first moving of 150 pounds but that didn't happen, he collected the 150 pounds that the landlord was supposed to give us. moreover, ben once entered the house while I was sleeping without my permission.
I've already started everything to denounce everything.
disgusting!
Antonio · 24 October 2023
★★★★★ 5/5
GooglePlace was cozy and had all the amenities you could ask for! Location was convenient as well with supermarkets and train stations nearby making travelling much easier! Definitely worth a stay and will return again if chance arise!
Jun · 16 April 2025
★★★★★ 4/5
GoogleAirbnb was good overall, there was a small issue at the start but Ben was very responsive and it was resolved quite quickly.
The only downside was the bathroom, which wasn't very practical, but it was adequate.
Candice · 16 April 2025
★★★★★ 1/5
GoogleShocking customer service - shocking phone attitude. Worst estate agents I have dealt with so far. Viewing was cancelled multiple times without warning. Customer service agent was rude on the phone and the apologised for being rude, but then went on to AGAIN cancel viewing. I literally had to repeat my email address 4 times to them because they were not listening. There isn't even a phonetic similarity between hotmail and yahoo. they sound so different how can people get that wrong 4 times???!! anyway.. shocking experience with them. will never use these guys again
Richard · 24 October 2022
★★★★★ 5/5
GoogleSonia is a fantastic! It has been a pleasure to have her as our estate agent this year - she is a real asset to Harris Brown!
Zahra · 18 July 2025
★★★★★ 5/5
GoogleWe ‘ve spent 10 days in London in this 1 flat appartment on chapel market in islington. A lively and fine neighbourhood to stay in. You can even walk beside the regents canal to kingscross coal yards and camden starting your walk only 400 metres from the flat. The flat is equipped with all you need to spend a comfortable holiday. Enough space. Well equipped. You will not regret booking this.
Gert · 18 August 2025
★★★★★ 5/5
GoogleEverything was perfect regarding our rental at Chapel Market! The accommodation, ideally located, was clean, beautiful, and comfortable. All the necessary amenities were provided. We have only positive comments. Thank you again!
Jeanne · 16 April 2025
★★★★★ 1/5
GoogleAbsolutely shocking and never come across an estate agent like it. Called last week wanting to offer on a property Harris Brown are advertising. Automated email response saying they will be in contact within 3-5 working days. Decided to email our offer through to the estate agent the next day, as they would need to report the offer to the vendor within 24 hours.
Called and spoke to the receptionist three times over the last week, who assured me someone would call me back. Spoke to Roberta who told me she "wasn't dealing" with this house and would get someone to call me.
To date, nothing back from anyone at Harris Brown.
If you are thinking of selling, avoid this agent at all costs. If they can't get back to someone who has made an offer, what chance do you have of selling your property?NegativeResponsiveness, Professionalism
Nick · 24 October 2021
★★★★★ 1/5
GoogleI booked a viewing for a flat, initially I was given the wrong address, I guess to lower the chances for me to find out that the flat was in front of a prison. On top of that, the advert said that the flat had 2 bathrooms, and showed 2 different pictures of the bathrooms, but then during the viewing there was only one bathroom.
Not professional at all. Waste of time
Nicoletta · 24 October 2023
Agent replied · 23 October 2024
We do apologies that the advert had mention 2 bathroom and only had 1 this was an error on our part which has been rectified now. In regards to the wrong address this was addressed with you via text message, which there was ample time before your viewing in which you replied "Hi No worries . I just arrived" . I know it might not be your preferred location but google maps is a helpful tool to view any properties surroundings before you carry out any viewings. Just to note we have had 3 offers on this 2 bedroom which is situated in front of a prison. All the best with your future property search. Harris Brown Estates
★★★★★ 5/5
GoogleI was having a hard time to find A flat through real estate agency, I’m so thankful to find Harris brown, like others said employees are great at assisting and very kind, special mention to Louise she did everything she could to help me get the flat. I would highly recommend the Harris brown.
Annie_ · 24 October 2023
★★★★★ 5/5
GoogleAfter being messed around and treated unfairly by another local estate agent, it was such a relief to have a totally different experience with Harris Brown. Right from the start Keisha was professional and welcoming, always on hand to find answers to our questions and provide documents nice and early, never making us feel like a burden. As students this was our first experience of renting independently but the process was smooth, relaxed, and the level of communication was perfect, really appreciated. I would highly recommend this team for finding your next home. Thank you Harris Brown, and a special thanks to Keisha for looking after us every step of the way!
Molly · 25 October 2019
★★★★★ 1/5
GoogleHorrible!
Wouldn’t wish them on my worst enemy!
Never rent from Landlord Angelo Z!!
He owns loads of property in east London and sits comfortably in Monaco with a contact number that isn’t intended for contact and a voice message box that is full.
Why they would take him on as a client in the first place is a mystery.
Kitchen refurb wasn’t finished on viewing. Was never finished before move in or during our contract.
Cleaning wasn’t done
2 weeks without heating/hot water and fridge/freezer.
Cockroaches
When raining water would gush out the toilets and sinks and pour through the kitchen wall (??!!) on to the floor, flooding the flat. Same flat that has unfinished electrical work on the floor. The fire brigade deemed it a life hazard.
Attempted break ins and feces left at our back door.
Water leak in the ceiling from the flat above.
Agency was reactive at first, sorting out 2 of our list of problems: new washing machine and fridge/freezer and pest control.
Rest of our problems were ignored or we were told the landlord wouldn’t do anything about it.
When they realised the flat simply wasn’t habitable they stop responding to emails, texts, voice messages and phone calls, both on individual contact numbers but also when we would call the branch.
They only got in touch when we stopped paying rent, to ask for money and the keys back.
Since then we had of course moved, the flat was under water almost every week.
They were extremely unhelpful, rude and aggressive.
Had to go to small claims court to recoup deposit. Finally received it almost 8 months after moving out.
To avoid at all costs!
Lisa · 25 October 2018
★★★★★ 1/5
GoogleI recently had an unfortunate experience with Harris and Brawn Estate. The customer service was quite disappointing, with little to no response after I made a holding deposit. It felt as though my concerns were overlooked, which was disheartening. I hope this can be addressed to improve future experiences for others.
Bharat · 1 September 2025
★★★★★ 5/5
GoogleI just want to thank Roxana from Harris Brown for helping me find a property to rent, very helpful, swift and she helped all the way through with the process. And let's not forget about Ben THE MAN, he would do anything possible to help you out.
Stangaciu · 24 October 2023
★★★★★ 5/5
GoogleKathy was excellent and incredibly flexible to work with! She accommodated to my specific, albeit immediate, postgraduate student needs and was diligent in answering my calls and emails. I am extremely happy with Harris Brown and their choice of staff!
Shannon · 25 October 2018
Agent replied · 23 October 2024
We would like thank you for your feedback about Harris Brown. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance when you need us again.
★★★★★ 5/5
GoogleImpeccable.
Everything you needed (and more) was provided, the neighborhood is very friendly, the sheets are good quality, and more.
A pleasant stay in an apartment that's prettier than it appeared in the photos.
The only downside is the bathroom, which is a bit small and not very comfortable, but it's a minor detail.
Don't hesitate to stay here!
Júlia · 27 March 2025
★★★★★ 4/5
GoogleFantastic service from Harris Brown! Kathy was fantastic - very polite and quick to respond when needed. The only bad aspect of the tenancy set up process was dealing with the atrocious referencing agency (Goodlord), though Kathy helped with that too.
Hristo · 24 October 2023
★★★★★ 5/5
GoogleBest agent to deal with especially Sonia very on point when dealing with queries. And of course Ben the boss is very polite.
Daljeet · 25 June 2024
★★★★★ 1/5
GoogleI would give zero stars but unfortunately it’s not possible. AVOID THIS AGENCY, scammers and they keep your money.
I had a really bad experience with Harris brown, they caused me so much headache. On the day of our moving the flat wasn’t ready at all, dirtiness everywhere, mould and holes in the wall (that they covered with decorations)
POOR MANAGEMENT, they don’t care about the tenants.
The landlord cancelled our contract and we had to stay in a minuscule overpriced studio to avoid sleeping in the streets.
This agency should close and the employees (specially the manager) should change their profession.
BEWARE OF FAKE 5 STAR REVIEWS.
Vianca · 24 October 2023
★★★★★ 5/5
GoogleBest real estate company I have ever dealt with. Very professional, experienced and helpful agent especially Louise who's very charming and amenable. Great job! Highly recommend.
Marigold · 24 October 2023
★★★★★ 1/5
GoogleFound a listing on a rental website from these guys. Emailed about a viewing, asking a simple question about whether the landlord would be open to me moving in mid December instead of November as the listing advertised. An agent emailed …
H · 16 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
