Trusted Agent profile · Islington
★★★★★
1,591 reviews across 2 platforms
97-99 Upper Street, Islington, London, N1 0NP, N1 0NP
Part of Hamptons, see every office.
Hamptons's office in Islington, at 97-99 Upper Street, is rated 4.3 out of 5 across 1,591 reviews on two platforms, including 150 Google reviews rated 4.5.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
TrustpilotHamptons Management Agents
On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.
5/5
GoogleSabrina was brilliant at pushing through our sale when we struggled with our onward purchase taking a long time. We are very thankful that she got involved and helped move things along!
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
5/5
TrustpilotAmazing experience!
My experience with Hamptons has been nothing but positive, starting with property hunting with Patrick.Our property manager Sana has been on top of the managing since she took over the property! Sana has been responsive, kind and reliable. All of the issues are addressed promptly.
5/5
TrustpilotShahena has been very professional and responsive
Shahena has been a great property manager for us, keeping us regularly updated and being proactive when things need repairing or there are any issues.
5/5
TrustpilotJacob Forster
Our experience with Hamptons has been excellent. We were supported as buyers by Jacob who was fundamental in getting us to the contract exchange stage. He has been patient, helpful and tenacious in making sure everyone knew the process, were connected up and the process moving along. Thank you Jacob, over and above. Very happy.
5/5
TrustpilotBest in class
I have been fortunate to have had excellent service from Jacob Forster at Hamptons Stratford Upon Avon branch in the recent sale of my property. Jacob gave good advice, was agile and quick to respond to all my needs and in fact was a step ahead in many aspects of the sale. He went above and beyond to help me as I was transacting whilst living abroad. Outstanding and personal service. Thankyou.
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
1/5
TrustpilotWe have used Hamptons for 4 years to…
We have used Hamptons for 4 years to let and manage our property and their level of service is appalling. We eventually had to take over the management directly with our tenant due to the poor service they were providing despite being paid to provide this service. Very unresponsive to any requests and we have moved on to another agent who provide a brilliant service. Be warned their customer service is appalling.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
1/5
TrustpilotI moved into a property which was…
I moved into a property which was refurbished to a supposedly high standard. Well from the minute I moved in there were a number of issues. Water coming in through the light switcheswater coming in through the walls when it rained, causing a lot of damage. Boiler leaking, washing machine leaking, floorboards cracked and grouting in floorboards coming out. Toilet blockage caused by the sewage pipe being installed incorrectly. Which resulted in not being able to use the toilet for 3 days. Shower leaking which resulted in water damage to the kitchen ceiling. Once I moved out the landlord accused me of cracking a window pain- this was already there when I moved in, which I need to pay for to get repaired. Toilet seats repair due to rust...Bizzare!I would not recommend Hamptons as they were not helpful to me at all when we ended this contract.
1/5
TrustpilotHampton international not professional
Hampton international is a firm that is inefficient and unprofessional. When it comes to grabbing/finding a tenant they seem to be nice and quick. when it comes to the end of the contract they are slow and let things drag. We had to chase them with lots of emails with regards getting our deposit back. I urge all tenants to be aware of that.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotGreat agents
Yoanna was so helpful with getting us into our flat. We could tell that she really tried hard for us.We have a had a few issues with the property, but Melanie has been very helpful, always quick to respond, and has helped with any issue we had.
5/5
TrustpilotApril Keane has been a pleasure to work…
April Keane has been a pleasure to work with as my property manager. She attends to issues quickly and is prompt with email reply.
5/5
TrustpilotExcellent property management over several years
Hamptons has managed my flat for several years and the support I get from Holly, my property manager, is outstanding. She helped manage a large renovation project, including recommending contractors and overseeing their work, ensuring that everything was done to brief and snags were dealt with. Huge thanks to Holly.
5/5
TrustpilotProperty Management
Our Property Manager Minneaux Schandorf is exception in ensuring all bases are covered - across timely and prompt communication with our tenant ; timely payment of service charges ; immediate attention to repair and maintenance related issues. Thanks very much Minneaux !!!
5/5
TrustpilotSara at the caterham sales office is a…
Sara at the caterham sales office is a credit to your company. Incredibly helpful. Fantastic service and should be promoted to show others how it's done right.Thank you Sara
5/5
TrustpilotThank you Anca!
Anca is so brilliant! She is managing our tenancy and she makes it very easy for us, when sometimes renting can be really difficult.
5/5
TrustpilotGreat experience
A pleasure dealing with Hamptons Rentals throughout our tenancy, professional, competent and helpful. Paperwork, check in and out all online for easy tracking and reference. Thank you Charlotte, Jenny and Sarah.
5/5
TrustpilotAmazing team and great support
As a tenant, my experience with the Hamptons Lettings team has been one of absolute excellence in service and support. Melanie and Nigel (as well as other standouts such as Ashlea and Abby) have been accommodating and prompt in dealing with any issues as they arise, and the team as a whole has shown remarkable compassion, flexibility, and an ability to consistently deliver above expectations in assisting me to find and settle into a new home. I can confidently state that I have never experienced such a high level of professionalism and customer service from a letting agency as I am currently receiving from Hamptons.
2/5
GoogleThe agent who came round and did the initial valuation was thoughtful, helpful and inspired confidence, which is why we chose Hamptons to handle our sale. However that seemed to be pretty much the last time he was involved in the process, and after that we heard from a series of other agents of varying confidence. We had to constantly chase them for feedback, were frequently pressured to cut the price for a quick sale, and were also heavily pressured to meet up with the purchaser despite me expressing my extreme reluctance to do so. In the end we sold for £100,000 less than the initial asking price, which either demonstrates a substantial over valuation at the start, or a less than stellar sales team. There are many other agencies on Upper Street, and I would suggest considering one of those when thinking of selling in the Islington area.
Hi Chris, firstly I would like to thank you for taking the time to leave your comments in relation to your recent experience with our Hamptons Islington office. We strive to provide not only the best in customer service, but for our clients’ to leave us feeling confident that we have achieved the best price possible for them. We can confirm that you were in the middle of an acclimatising market, and although it did take longer than we initially hoped to find a proceed-able buyer, we did actually sell the property in under 12 weeks for what has turned out to be the highest pound per square foot value ever achieved for a house on this road. Sometimes it is difficult to see the market is changing until we can look back and see how the properties on the market have been affected, and in this scenario it is understandable to feel discomfort when achieving less than initially hoped for. I’m sorry that you feel that our contact was below acceptable and that the service wasn’t to your expectations, but we do feel that we can look back and say that we achieved a strong price in a volatile market. I would welcome the opportunity to discuss any concerns with you in person, so please contact me or any of the other members of staff at 020 7717 5103. Branch Manager
5/5
GoogleJonny Pirouzi from the Islington office of Hamptons was a fabulous help in our recent house purchase. Although he was working for the sellers, we grew to trust him thoroughly. I can honestly say that, without his flexibility and ingenuity, the transaction might not have happened at all.
Thank you for your review Francisco. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
1/5
TrustpilotDO NOT PAY FOR HAMPTONS PROPERTY MANAGEMENT SERVICE
DO NOT PAY FOR THE HAMPTONS PROPERTY MANAGEMENT SERVICEThe Hamptons property management service is one of the worse I have come across. False promises, incompetent staff and phones that are never answered.Over winter, we were left without hot water and heating with two young children for over 5 days. The room temperature went down to 13oc. We have also been left without electricity for 4 days as it was “not an emergency” for our account manager. On the subject of account managers, I think I’m on my fourth or fifth in two years.Everything with the property management service is a battle - from acknowledging the emails through to even picking up the phone. I have to constantly explain and re explain the issues. They have left issues in the property I am in for so long that the ceiling collapsed through. Even when my bathroom flooded with over 5 inches of water, I called the emergency line and it was “not deemed an emergency” I am left exasperated every time I have to get something fixed it is like going in to battle. I would never ever use - as a tenant I am subjected to the pain.
1/5
TrustpilotYou better not use this service
If you decided to use it, better don’t: you would need to do all the job, pay them, and never get any responsibility for their actions. They “agreed” with landlord to let a clean property, but neither cleaning, nor maintenance happened, and now the landlord drains our pockets for his crappy flat
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotMegan Sillett made our experience amazing
Megan Sillett made not only the move into the flat seamless, nothing was too much trouble - and she looked after us in the 2 years that we stayed at Butler's Wharf. I would have no hesitation in recommending Hamptons - 5-star service!
5/5
TrustpilotGreat support and reliable staff.
We had great support from Hamptons team to rent a house. The procedures were smooth and Roni was very helpful. Now I have David Whiting to contact when I have problems or queries and I always appreciate his prompt responses very much.
5/5
TrustpilotMatilda has been great
Matilda has been great, very helpful and prompt! We're always comfortable knowing that there is help if we need with our rental.
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