Trusted Agent profile · Islington
★★★★★
1,591 reviews across 2 platforms
97-99 Upper Street, Islington, London, N1 0NP, N1 0NP
Part of Hamptons, see every office.
Hamptons's office in Islington, at 97-99 Upper Street, is rated 4.3 out of 5 across 1,591 reviews on two platforms, including 150 Google reviews rated 4.5.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
GoogleHamptons Islington was the property manager where I lived for 2.5 years and we had a great experience! Very responsive, convenient to use, understood any issues that we had pop up (although there were few). Shout out to Sarah S in particular as she was our main point of contact and great to work with.
5/5
TrustpilotDanish Ashraf assisted me and he was…
Danish Ashraf assisted me and he was really helpful and super kind!!!! g
5/5
GoogleHampton’s were, simply, a class above the competition. Found a great buyer within two weeks, after I pulled the marketing from a rival across the road who had failed miserably over a 3 month period. Dario and Claudia (though the whole team were superb) are worthy of a special shout out. Thanks.
Thank you for your review Patrick. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotThank u for your assistance
Thank u for your assistance You was solved the problem more quickly then I expected, wich it’s amazing thing for Hamptons tenants…
5/5
TrustpilotExceptional Property Management by Grace
Grace Campbell from Hamptons has been an exceptional property manager! She is always quick to respond to any concerns or issues we raise and ensures they are resolved promptly and thoroughly. Her dedication and follow-through give us peace of mind, knowing we are in good hands. Grace consistently goes above and beyond to make sure we’re comfortable and well-settled in our property.
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Louisa from Hamptons Estimate Agency, and I must say that their service was absolutely exceptional. From start to finish, they exceeded my expectations in every way possible.A massive thank you to Louisa.
5/5
TrustpilotA reliable well managed company with excellent service from Patryk Lehmann
A reliable well managed company with valuable ties within the variety of services (property/rental management, accounting including taxes, sales, etc). I have experienced excellent service from my property manager - Patryk Lehman - who was always prompt and reliable. When the flat required repairs due to a water leakage from above, he went out of his way to ensure this was done fast and in a cost effective manner.
5/5
TrustpilotEfficient Service
Currently renting a Hamptons managed house. Issues are dealt with quickly by the Property Manager who liaises with the Landlady and the appropriate business to get things fixed. Someone also came round to check things are in working order after 4 months of being in the property and then fed back to the Property Manager for things that needed doing. The staff in general are friendly and try and help out in any way possible.
5/5
GoogleGreat experience with Hamptons Estate Agents Islington, very professional and helpful agents. Adam and Monica took great care of us during the 2 years we were tenants of a flat managed by Hamptons, always taking into consideration our requests and trying to find quick and effective solutions. We strongly recommend !
Thank you for the great feedback Marie. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Islington was exceptional. The team will be pleased to read your review!
1/5
GoogleShockingly poor and disinterested service for a letting. I had to point out the place I wanted on their website, having being told they had nothing suitable. I was then left with no information regarding the move in for weeks. When I chased for it no return call was given. I had to chase again. Then there were issues on the day of the move and despite being promised a call I was left for hours with no information. I had to go to their office and even then it took some to time for the correct individual to take ownership of the situation. As a result I was unable to move in on the correct day. Dismissive handling throughout. They are either understaffed or just don't care. Either way, it's not a good customer experience.
Thank you for taking the time to leave us a review. We always aim to provide our customers with the best service possible but can see that on this occasion we have failed to meet your expectations. We have looked into this matter and understand a message left by you was not passed on immediately to the correct member of staff, I can however see that this was rectified this morning, with the team member in question apologising for the delay. We apologise you have had cause to leave us a negative review but can find no other evidence to suggest any other issues arose during your experience and are naturally disappointed to receive your review. We would there for welcome you to contact customercare@hamptons-int.com should you wish to provide us with any further information about your experience.
1/5
TrustpilotDo not rent a place with Hamptons
Do not rent a place with Hamptons, they have no interest in meeting their legal obligations. We have no heating or hot water. Fist they claimed we weren’t renting with them and it wasn’t their responsibility. Then after I sent them my tenancy agreeemnt they apologised as they were looking in the wrong system. Then they asked me to stay in New Year’s Eve so someone could come out. Finally at half past midnight they emailed and said sorry nobody was coming but the would call me in the morning. Of course they didn’t ring. I called them and they said they would ring straight back. Took them over an hour before ringing and admitting they haven’t even booked someone. They promised to call back within 20 minutes. An hour after they promised they still hadn’t called. I have rung them back and they say they will call straight back. Still freezing and still no call back. Happy to take your rent but if you have a problem they are useless. This is the 4th time the heating has gone in 18 months. There are plenty of reputable landlords out there, sadly Hamptons aren’t one of them
5/5
GoogleSarah Sarpong was the property manager for a flat I let in Islington and I was very happy with how she addressed any issues in a prompt and courteous manner
Thank you for leaving us a review. We take great pride in offering a high level of customer service and as such are delighted to receive such positive feedback about the service Sarah provided you. Feedback is very important to us and we look forward to sharing your review with the whole team. Thank you again.
5/5
TrustpilotGreat service and special thanks to Sarah Golder
Fast, friendly and very professional! Sarah is our deposit manager - never an easy job. She’s done a great job sorting out problems, liaising between all parties and coming up with fast solutions. Highly recommended!
5/5
TrustpilotHamptons - property management
Jana Volfikova was our property manager at Hamptons and she made our lives so much easier! She was courteous, helpful and responsive - never had to chase her!
Thank you for leaving us your feedback about Jana, customer service is very important to us and we have no doubt she will be delighted to read your review. Thank you again.
4/5
TrustpilotGreat Property Manager!
Our Hamptons Property Manager has been great. Very responsive, always quick to communicate. Our PM always understood the (few) issues we had during our rental.
5/5
TrustpilotGood work by Hamptons & John Williams Heating
I called Jennie this morning as the house we rent had a leak under the sink. Although a difficult time of year, she arranged for John Williams Heating to come out very quickly to rectify the problem. Thank you Jennie and John Williams Heating.
5/5
TrustpilotThank You Jacob
Thank you so much for all of your help and support during our recent move. Moving house is always a stressful experience and even more so during COVID 19 but the support from Hamptons and in particular Jacob Forster from the Stratford Upon Avon branch was fantastic and really made the process as simple as possible. M Bullock
5/5
TrustpilotHamptons have always been friendly
Hamptons have always been friendly, reliable, and helpful regarding my rental. Any issues have been dealt with very quickly by David Whiting and his team.
5/5
TrustpilotThanks letter
I would like to thank Mrs. April Keane the one and only for her exceptional support during my accommodation at 53 Kensington Court, she was beyond my expectations, supportive and helpful, she is definitely an excellent example for deal with customers .. thank a million time and all the best
5/5
TrustpilotMaintaining High Standards of Service
My property Manager, Patryk Lehmann has been helpful and eager to address my concerns.I’ve been with Hamptons for several years. They have maintained their high standards and professionalism.
5/5
TrustpilotExcellent service by Sarah Golder-…
Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!
5/5
TrustpilotHamptons provide a very professional…
Hamptons provide a very professional sevice. Anca is a very competent memeber of the management team who provides excellent feedback.
5/5
TrustpilotRebecca Hitchman at Hamptons
Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy
5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
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