Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNo help while renting
Rented a property though Dexters in September 2020. It is stated in the contract that the water damage in my room should have been fixed before we moved in. I kept emailing them since day one about all the issues in the flat and they kept passing me from one property manager to the other and had to explain my situation and send pictures over again. They only bothered helping us when we didn’t pay a month’s rent. Took them almost 5 months to bring someone in to open our windows that had been painted shut (!) and we couldn’t ventilate the property. In the meantime, the water damage in my room has grown way bigger and is causing trouble in my health yet the only thing they’ve done is threaten to evict us because we didn’t pay the rent. I even asked them to allow me to break the contract since I can no longer live in that room and there are no works schedule to be done but they wouldn’t let me. I am really disappointed and I hope someone higher up reads this because it is really dangerous for me to keep living there and I really need help.
Christos · 15 February 2021
Agent replied · 22 November 2024
Dear Christos, I was very concerned to read your review and would like to look into this for you with the Director of the office. Please could you email me as below, the address of the property and your full name in order that I can look into this for you. I look forward to hearing from you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotIt was an absolute pleasure working…
It was an absolute pleasure working with Alistair once again and he is very reliable and easy to communicate with. Always very patient and helpful. He helped our client on their purchase of 7 York Way which was exchanged today.
Amila · 26 September 2024
Agent replied · 24 October 2024
Dear Amila, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 1/5
TrustpilotDisgusting treatment by this company
Disgusting treatment by this company. Myself and my friend went to move here on Saturday it was not deep cleaned. Both nurses- we were left with dirty pillows, dirty mattresses with stains, pubic hair.dirty toilet and toilet brush and to top it all off - MOULD in the shower and on the window sills!!! Beside the bed! We have contacted them all morning to start a plan- they have not replied to ANY emails. We are left homeless with our busy careers feeling hopeless!
B · 8 February 2021
Agent replied · 22 November 2024
Dear B Mary, I'm really sorry to hear that your experience with Dexters has not been up to expectations. If you could let me have the details of the office and the the property address we can look into this for you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotOUR BEST :)
OUR BEST :)Senior property manager JADASA ANDJADIUMI has truly made a difference with her assistance in addressing the shortcomings in our home. Through dedication and professionalism, she has created a warm and inviting atmosphere. We appreciate her attention to detail and solution-oriented approach in helping us with every aspect of our home."
Mahmut · 16 February 2024
Agent replied · 24 October 2024
Dear Mahmut, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotFriendly team
Konrad is friendly and has been very helpful and accommodating in our property hunt
Andrea · 13 June 2023
Agent replied · 24 October 2024
Dear Andrea, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMia has been so helpful and responsive…
Mia has been so helpful and responsive and is totally competent and knowledgeable. I thank her so much for all her help finding our new home.
Fleur · 9 March 2022
Agent replied · 24 October 2024
Dear Fleur, Thank you for your review, and mentioning your experience with Mia. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent property management team
I have had a great experience with Dexters property management team, most notably with my property manager Louis Preston. Speedy with response, teeming with life and humour, and full of energy, Louis brings something unique to managing the property, and has been the reason for my recommendation of these services to many of my friends and family.
Rebecca · 23 October 2023
Agent replied · 24 October 2024
Dear Rebecca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotA friendly and dedicated team who work…
A friendly and dedicated team who work hard together to provide an excellent, highly professional service that delivers a successful completion. Alistair, Jenny, Nick and Carlo were great, always readily and cheerfully available throughout the process, smoothing the way. We are delighted with every aspect of the service received and highly recommend Dexters.
Glyn · 17 October 2022
★★★★★ 1/5
TrustpilotThe worst letting and property…
The worst letting and property management company ever!! They do not care about the tenants, only the landlord. As long as the landlord gets a good offer, they won’t bother helping with issues in the property. And they trick you with adding stuff to your contract after you’ve signed and paid deposit / rent so you are left with no choice but accept whatever they add into the contract.
Alex · 13 October 2022
Agent replied · 24 October 2024
Dear Alex, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGood Property Management
Good Property Management- Louis Preston is great.
Nicola · 6 December 2023
Agent replied · 24 October 2024
Dear Nicola, Thank you for taking the time to leave a wonderful 5* review. Louis will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleIlie found us a great flat that we really love and was extremely helpful and friendly throughout the process. Very pleasant to work with. Alice and Liv are just the same - very friendly and professional!
Ana · 19 November 2024
Agent replied · 23 November 2024
Dear Ana, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleFran (Francesca Ciano) is lovely and professional. Really recommend her!
Chloé · 1 October 2025
Agent replied · 22 October 2025
Dear Chloé, Thank you for taking the time to leave a wonderful 5 star Google review. Francesca will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
TrustpilotAlistair MaClean was helpful and…
Alistair MaClean was helpful and proactive in ensuring that all parties were fully informed throughout the conveyancing process and acted as a great liaison between solicitors. It would be great to work with Alistair again in the future.
Jane · 18 October 2024
Agent replied · 22 November 2024
Dear Jane, Thank you for taking the time to leave a wonderful 5* review. Alistair will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
TrustpilotLindsey was very responsive to our…
Lindsey was very responsive to our questions. Assuring use throughout the moving out process, which can be stressful.Would recommend again!
Peter · 4 November 2022
Agent replied · 24 October 2024
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDaniel Burrel is a star
Daniel Burrel is a star. His wisdom and knowledge about property are unparalleled
Mustafa · 19 June 2023
Agent replied · 24 October 2024
Dear Mustafa, Thank you for taking the time to leave a wonderful 5 star Google review. Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotThe worst property agent in existence
This is the worst property agent I have ever had the displeasure of dealing with. Even though I left their property in the best state possible this company has attempted to withhold my deposit and try to get their tenants to pay for redecoration costs despite all issues coming from fair wear and tear during a pandemic. If you value your hard earned money and want your value for money, Dexters is not it.
Jay · 24 January 2022
Agent replied · 22 November 2024
Dear Jay, We are sorry to read the contents of your review and understand that this matter is currently under review with TDS following the Landlord's instruction. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleLoved working with Dexters Clerkenwell office over the last 1.5 years. Super professional, timely, ready to help in all the small details you need while renting a property. Totally recommend, esp. Olivia M. - my to-go person for all the questions
Евгения · 25 August 2024
Agent replied · 24 October 2024
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent!
My husband and I have had a great experience working with Dexter’s and would highly recommend them! They helped us find our dream flat and made everything about living there incredibly easy. Bella, who is part of the tenancy management team, had been especially helpful. We’re now getting ready to move again and are grateful for their help and support.
Anna · 14 July 2023
Agent replied · 24 October 2024
Dear Anna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica has been really helpful and…
Jessica has been really helpful and very prompt in answering our queries.
John · 14 July 2023
Agent replied · 24 October 2024
Dear John, We really appreciate you taking the time to leave such lovely comments about Jessica. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service all around
Great service all around. special thanks to Indre.
Zlatan · 25 October 2023
Agent replied · 24 October 2024
Dear Zlatan, Thank you for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery helpful staff!
Many thanks to Jaden for helping me with my property search, very kind and well mannered, I do hope to work with you again in the future.
Hamza · 12 November 2021
Agent replied · 22 November 2024
Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI just moved to UK from abroad and contacted more than 10 letting agencies within the first week. Among all, I loved the hospitality and kind assistance by Brandon Cox at Dexters Clerkenwell Office. He provided help based on my circumstances and was very patient with me in explaining how things work in UK - which made me more comfortable about renting. We did not end up getting a property through Dexters, but if I needed to look for housing again, Dexters will definitely be the first one I would contact.
Risa · 25 October 2020
Agent replied · 24 October 2024
Dear Risa, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
Trustpilotstay away from them if you could
stay away from them if you could. The most unprofessional agent i have ever dealt with, no response in emails, not answering calls while team members clearly do not communicate. I had my flat on market by them and they would automatically confirm viewings at my place without notifying me in advance and warn me that they have my key if i am not around while i am extremely uncomfortable with it (and this is during covid time)
Abcc · 16 March 2021
Agent replied · 22 November 2024
Dear Sir/Madam, It is disappointing to read that you are not receiving the service we would expect from any of our teams. I would very much appreciate it if you could email me directly with details of which office this relates to and this will be looked in to by their Managing Director. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotJoseph from Dexters was outstanding
Joseph from Dexters was outstanding. His property management was efficient, responsive, and handled with real integrity. He consistently went above and beyond, and I wouldn’t hesitate to recommend him.
CR · 21 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
