Trusted Agent profile · Islington
★★★★★
2,774 reviews across 3 platforms
327-329 Upper Street, Islington, N1 2XQ, N1 2XQ
Chestertons's office in Islington, at 327-329 Upper Street, is rated 4.5 out of 5 across 2,774 reviews on three platforms, including 580 Google reviews rated 4.5.
Every review we hold for the Islington office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways on hand to advise
The company is excellent at keeping me, as a Landlord, informed. Natasha Evans has been very helpful in sorting out any issues.
Thank you so much for the review, we'll be sure to share this with Natasha. All the best
5/5
TrustpilotBig shoutout to Amanda Goodman and…
Big shoutout to Amanda Goodman and Synika Regis-Jackson!
Hello, we are sorry for the inconvenience caused and understand your frustrations. The lettings manager for the office Maya has investigated this complaint and spoken with Charlie in her team, and we can see on the internal log that a text was sent at 8.18am when Charlie got to the office, and he attempted to call just before that. Unfortunately Charlie was unable to contact your partner the night before, as the system he used to send the text message could only be accessed from the office rather than on his personal mobile. Once again we are very sorry for the inconvenience that this caused, and wish you both well in your property search.
4/5
TrustpilotService quality
The manager assigned to help me with managing the properties Ms Ann Dickson, has been helpful and prompt in responding to enquiries/requests - which is very important to a non-resident landlord.
Thank you for your feedback, Cynthia! We're glad to hear that Ann has been helpful. We appreciate your comments about the letting team and will work on improving response times. Your insights are invaluable in helping us enhance our service.
5/5
TrustpilotThanks very much Suzan
I must say that Suzan Saith was very professional and prompt with contact with myself, even when l was not in my response, well done Suzan! Very happy with the work she has done for me.
Dear Mr Pitts,Your feedback is very much appreciated, thank you, Suzan will be thrilled. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotGood service and pro active
Although I didn't rent a property through them in the end, Rosie was very attentive. She worked harder than she needed to and made time to show me around plenty of potential properties at short notice.
Hi Tom, thank you for taking the time to leave a review for Rosie. If you need any help finding a property in the future, please do let us know. Best wishes!
5/5
TrustpilotI think my agency is a very good…
I think my agency is a very good agency, they are very active to give me a lot of feedback and suggestions on rent, and my agent Mr. Martins is very responsible, I like this agency!
Thank you so much for taking the time to leave us a review. Have a wonderful weekend
4/5
GoogleChestertons is a well oiled machine. Things happen fast and communication is good. Exactly what you want from an estate agency.
Thank you for your positive feedback, Simone! We're thrilled to hear that you appreciate our efficiency and communication. Our team works hard to provide a seamless experience, and your support means a lot to us. We look forward to assisting you again in the future!
1/5
TrustpilotTerrible Property Management Service
Chesterton's management division is extremely slow, lackluster in its approach, and inefficient to say the least. They simply want to collect their management fees, however, when it comes to servicing the client they respond when it suits them and often by different individuals within the firm that are not up to speed with the matter at hand.I have unpaid rent and they are doing very little to resolve the matter. Furthermore, they take an extremely long time to respond thereby causing a delay in resolving any issues that need to be addressed for my rent to be paid.They lack professionalism and are purely focused on revenue as opposed to servicing their clients. If you want peace of mind and smooth and efficient service as a landlord, choose another company.
Hi Avinash, we're sorry to see you left this review and are aware you have since been in touch with Michael from our Property Management team to discuss this further. We're working hard to recover the unpaid rent and hope to resolve this as quickly as possible for you. If you need to reach out in the meantime, please do let us know.
5/5
TrustpilotA genuinely great company
Abbi and Corey were the first agents I met in my search for a new rental, genuinely lovely people who found me the perfect property. The whole process was easy - the team were super responsive and helpful throughout the whole process.
Hi there,Thank you for taking the time to leave this great review. We're so pleased to hear how Abbi and Corey were able to find you the perfect property and provide a seamless service! We wish you all the best in your new home, and please don't hesitate to reach out if you need any further support.
5/5
TrustpilotWe had been looking for a property for…
We had been looking for a property for quite some time and were sadly unsuccessful until we enquired with Chestertons. We were helped by Tamara Price all the way through the process which turned out to be very quick and professional and we finally have our new place secured.
Thank you for sharing Liam!
5/5
TrustpilotGood experience
Juliette was great to work with and did a good job of managing the letting process. Would highly recommend her.
Hi RG, thank you for sharing your experience with Juliette. We are so glad she did a good job of managing the letting process. We appreciate the review and are always here to help.
5/5
TrustpilotAlexandra Carberry. Professional and genuine …
I had several viewings with Alexandra Carberry. What an extremely approachable, professional and above all genuine young lady. I am so glad I chose my new property through her. We had a couple of tricky situations which she dealt with superbly. Huge thanks Alexandra. I can’t recommend dealing with you enough.
Thank you for taking the time to leave such a great review!
5/5
GoogleBrilliant experience renting with Chestertons. A particular shout out goes to Simon Karajian, who was excellent from start to finish. He went out of his way to help us out of a tight spot, was very responsive and was generally a notch above all the other agents we had been in touch with during our search. Thanks Simon!PositiveResponsiveness
Hello Tom, Thank you for this amazing feedback. We have passed your comments on to Simon who would like to thank you for your kind words and relay that it was a pleasure assisting you during your rental. Should you need anything further from us, please do get in touch. Wishing you all the best!
5/5
GoogleJake at Chestertons Islington was fantastic and highly recommend you ask for him :) He was incredibly helpful with everything required to get the sale over the line and had brilliant communication.
5/5
TrustpilotEfficient and professional
I have been cooperating with Chestertons staff since the summer of 2024, and in every interaction, they have proven to be efficient and professional. They have always been very helpful and patient in explaining what needs to be done and how. I am very grateful to all of them, especially to my account manager, Samuel Phillips.Cheers,Safaa
Hi Saf, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotJuilette Dartois
Juilette DartoisJuilette has been nothing short of incredible in helping us to secure and move in to the property. She tends to any requests, needs or questions we have quickly, and makes everything so easy and convenient for us, whilst understanding our point of view and helps to find a solution everyone is happy with. She’s fun and great to interact with - I can’t recommend her enough!
Hi Aimee, thank you for sharing your experience with Juliette. It's amazing to hear that she helped you secure a new home and was fun to work with. Wishing you all the best!
5/5
GoogleChestertons provided a brilliant service for me when I came to sell my flat. Jake Peters particularly gave exemplary customer care and attention, as did Matthew Ginn. Thanks to both, I can recommend Chestertons unreservedly.
We’re thrilled to hear about your positive experience, Ken! Thank you for highlighting Jake and Matthew’s exceptional service. Your recommendation means a lot to us, and we’re glad we could assist you in selling your flat. Looking forward to serving you again in the future!
5/5
TrustpilotDawn was wonderful to deal with
Dawn was wonderful to deal with. She was handling the renting of our property in Belgravia. Very professional, friendly and knowledgeable. Matched us up perfectly with a wonderful tenant who she personally vetted. Absolute invaluable asset to Chestertons. Ask for Dawn!!
Hi Yuri, thanks for your feedback, it's amazing to hear that Dawn assisted you in finding the perfect tenant! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best!
5/5
Trustpilotthankyou.
Niema Latif was really great,she helped us progress with the apartment contract renewal and following up with us and the landlord consistently by phone and email, she made the process smooth and efficient, Chestertons are fortunate to have an agent like her, i would highly recommend her.
What wonderful feedback. We are delighted to hear that Niema made the experience so smooth for you. Thank you!
5/5
TrustpilotGreat renting experience
Lily was friendly, responsible and helpful. She was there to answer every question we had for the property, and she tracked our progress in the application to make sure that we would move in the property smoothly. We are very pleased to have her as our agent.
Thank you for your feedback Jessica, we are so pleased to hear what a great experience you had with Lily!
4/5
TrustpilotZelda has been incredibly helpful and…
Zelda has been incredibly helpful and responsive!
Hi Abigail, thank you for the positive feedback and kind words. We appreciate the support and wish you all the best.
5/5
TrustpilotBradley was really helpful and…
Bradley was really helpful and proactive in trying to find us a flat that met our requirements and fit our budget. Friendly and professional, would recommend:)
Hi Zoe, thank you for leaving a review for Bradley. Wishing you all the best with your flat search!
5/5
TrustpilotSpeedy, effective letting
A really speedy turnaround from the Chestertons team especially Rebecca and Tamara. From meeting Rebecca on a Thursday, my flat was launched and four offers on the table in the space of 36 hours. A painfree and seamless process since the tenants have been confirmed. Would definitely recommend.
Thank you for the wonderful review
5/5
TrustpilotChesterton is professional and…
Chesterton is professional and knowledgeable in their business. They worked very hard to search the right tenants for us and also provided high quality advice on legal requirements and administrative process. Leusa is our adviser. We highly recommend them.
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