Every review we hold for the Islington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBenham & Reeves team and especially the Japan team is amazing. They are responsible, friendly, knowledgeable, and would go an extra mile to help and take good care of their clients. I have used their service for many years. Highly recommend.
Irene · 4 October 2026
Agent replied · 10 October 2026
Hi Irene, we're thrilled to hear you are having such a great service experience with our Japan Desk team and that you feel well supported as a client of Benham and Reeves. Thanks for your continued custom.
- Ruth, B&R
★★★★★ 5/5
GoogleIn a market where properties are scarce, Mr. Tsuji was incredibly helpful and attentive throughout the entire process, and I was finally able to find a wonderful apartment. Mr. Tsushima's comprehensive support until the contract was signed, and Mr. Mori's extremely thorough explanations upon moving in, everything was perfect. This is my several time living abroad, but this is undoubtedly the best of the best. Thanks to them, I've had a fantastic start. I can't express my gratitude enough.
Shun · 10 October 2023
Agent replied · 22 October 2024
Dear Mr. Aikawa,
We are very pleased that you were satisfied with our Japan Desk service. We sincerely hope that you will find your new home a comfortable one.
Thank you very much for your five-star rating. We are very pleased to hear you are satisfied with our thorough service from our Japan Desk and wish you well in your new home.
- Emily, B&R
★★★★★ 5/5
GoogleThank you to Japan Desk for your help.
While I was having a hard time finding a property due to the coronavirus pandemic, I am very grateful that you were very kind and courteous, and that I managed to reach a contract.
Some of the properties are managed by the same company, and they can handle any repairs or troubles you may have with the property, so we recommend them with peace of mind.
Rina · 23 October 2022
Agent replied · 22 October 2024
Thank you Rina, our Japan Desk team are very pleased to see your wonderful feedback and we are glad we were able to help you get settled during the pandemic. We wish you well in your new home.
- Emily, B&R
★★★★★ 5/5
GoogleSpecial Thanks to Max Qian and Kaiju Matsuda for excellent service throughout my tenancy.
Kareem · 24 July 2025
Agent replied · 22 October 2025
Hi Kareem , we are very pleased to hear that you've found the letting and property management service provided throughout your tenancy excellent. Thanks for sharing a five star rating here, it's appreciated.
- Ruth, B&R
★★★★★ 5/5
GoogleFrom suggesting a house to moving in, I received detailed support in Japanese, which allowed me to start my new life with peace of mind. Thank you very much.
Kota · 14 April 2026
Agent replied · 17 April 2026
Hi Kota,
Thank you for your five-star rating. We are delighted to hear that you had a good experience with our service, including the move-in guidance, and we wish you the best in your new home.
We are very pleased that you were satisfied with the service provided by our Japan Desk. We sincerely hope that your new home will be a comfortable and enjoyable place to live.
- Emily, B&R
★★★★★ 5/5
GoogleThey introduced me to a wonderful property. When I moved in, they explained the shared facilities, the kitchen in the room, things to be careful of when using electronic devices, and cleaning supplies that would be useful to buy before moving in, so I was able to move in without any worries.
I would definitely like to rely on them again when I move next time.
小紙有哉 · 17 April 2025
Agent replied · 22 October 2024
Hi, we are pleased you appreciated the service we provided. We hope you enjoy your new home.
We hope you will find your new home a comfortable one.
- Ruth, B&R
★★★★★ 5/5
GoogleMatsuda-san introduced us to a property that met all of our requirements at the perfect time. Tsushima-san handled the contract-related paperwork quickly and accurately. Mori-san gave us a thorough explanation when we handed over the property. Each of them was an expert in their work, and they worked well together as a team. We can rest assured that they will have reliable support going forward. We're glad we left it to Benham.
Tomoko · 10 October 2024
Agent replied · 22 October 2024
Hi Tomoko, thank you for your five-star rating. We are delighted to hear that you had a good experience with our letting and management service, including the move-in guidance, and wish you the best in your new home.
We are very pleased that you were satisfied with our Japan Desk's services. We hope that you will find your new home a comfortable one.
- Ruth, B&R
★★★★★ 5/5
GoogleThank you so much to Yoshi and Ayumi for all your help with finding the tenant so quickly and helping maintain the relationship! You have been great and look forward to continuing working with you.
Daria · 10 October 2023
Agent replied · 22 October 2024
Hi Daria, thank you for sharing a five star rating here and for your kind comments about the service you've had from our Japan Desk team. We're very pleased to know you are happy with the relationship management and really value your custom.
- David M, B&R
★★★★★ 5/5
GoogleThe process from finding a property (requesting an online viewing) to moving in was very smooth. The responses were quick, and all my questions were answered carefully, which gave me peace of mind. During the inventory check-in on the move-in day, they took the time to explain each of the facilities, and they were polite and kind throughout. They answered even my smallest questions in detail, which eased my anxieties about living in the UK for the first time, and I'm glad I used Benham Japan Desk's services.
Minami · 10 October 2023
Agent replied · 22 October 2024
Hi Minami, thank you very much for your five-star rating. We are very pleased to hear you are satisfied with our service from our Japan Desk and wish you well in your new home.
We are very pleased to hear you are satisfied with our service from our Japan Desk. We sincerely hope that you will find your new home a comfortable one.
- Emily, B&R
★★★★★ 5/5
GoogleThe team @ B&R Shoreditch have been managing my rental flats since 2022. They are efficient, professional and tend to make you feel like you are the only client. In fact they are more like friends.
I would highly recommend them.
B · 24 June 2025
Agent replied · 22 September 2025
Hi BO, we are absolutely thrilled to hear your lovely feedback here and to be letting and managing your London rental properties since 2022. We do not take your custom for granted and it is our pleasure to be of continued service to you.
- Emily, B&R
★★★★★ 5/5
GoogleThank you for introducing me to such a wonderful property. Before moving in, you explained everything from the shared facilities to the kitchen and electronic device usage guidelines, and even suggested useful cleaning supplies to buy, which allowed me to move in without any worries.
I would definitely like to rely on your services again the next time I move.
Yuya · 10 October 2024
Agent replied · 10 October 2026
Hi, We are pleased you appreciated the service we provided. We hope you enjoy your new home.
We sincerely hope that your new home will be a comfortable and enjoyable place for you.
- Ruth, B&R
★★★★★ 5/5
GoogleYoshi Tsuji is great quality service. the team was professional, responsive, and incredibly helpful.
Jennifer · 16 August 2024
Agent replied · 22 October 2024
Hi Jennifer, we appreciate you sharing a five star rating here and are very happy to hear you've had a great service experience from Yoshi and our Shoreditch lettings team.
- Ruth, B&R
★★★★★ 5/5
GoogleYoshi is truly a top estate agent and I would recommend his service to any landlord and corporate client. Ayumi's support is key too to make it smooth for both the tenants and the landlord.PositiveResponsiveness, Quality, Professionalism, Value
Rowena · 23 October 2022
Agent replied · 22 October 2024
Hi Rowena, thank you for your lovely feedback about our Japan Desk service and the team who make it a smooth experience for tenants and landlords. We appreciate it.
- Emily, B&R
★★★★★ 5/5
GoogleThank you to Yoshi Tsuji at Benham & Reeves.
We are very happy with the service received for letting out one of our studio flat.
Waclaw · 10 October 2023
Agent replied · 22 October 2024
Hi Waclaw, we are very pleased to know you have had such a good service experience letting your property with us. Yoshi and the team thank you for your continued custom.
- Emily, B&R
★★★★★ 5/5
GoogleYou were very kind and helpful. I was reassured that my email responses were prompt and courteous. There will be explanations when you move in, so you can feel at ease. thank you very much.
Haruna · 23 October 2022
Agent replied · 22 October 2024
Thank you very much for your kind feedback and for rating our Shoreditch estate agents with five stars. We are very pleased to help you and are happy to know you found our Japan Desk team polite and well informed so you can have peace of mind in your new home.
- David M, B&R
★★★★★ 5/5
GoogleI only recently arrived in the UK this month and am still unfamiliar with things, but Mr. Benham has been incredibly helpful and supportive. During the move-in guidance, he gave me detailed instructions on how to use the equipment, as well as important points regarding maintenance and cleaning, which was extremely helpful.
Yyu · 10 October 2024
Agent replied · 22 October 2024
We are delighted that you were satisfied with the service provided by our Japan Desk. We sincerely hope that your new home will be a comfortable and enjoyable place to live.
Thank you very much for your five-star rating. We are very pleased to hear you are satisfied with our thorough service from our Japan Desk and wish you well in your new home.
- Ruth, B&R
★★★★★ 5/5
GoogleI am grateful for your courteous assistance with everything from communicating with the landlord and arranging the contract to explaining the facilities upon moving in. I also appreciate your advice on how to maintain the equipment. If I ever move again, I would definitely like to ask for your help again.
I · 10 October 2024
Agent replied · 11 November 2024
Thank you very much for your review and kind words. We are pleased to see such a warm message from you. We hope you enjoy your stay in your new London home.
- Ruth, B&R
Thank you very much for your encouraging words. We hope you continue to have a comfortable stay, and we will continue to provide our full support. We look forward to your continued support.
★★★★★ 5/5
GoogleGreat experience with Benham during my 5 years renting with them. From the lease agreement and property management, the team was always quick to respond and pleasant to work with.
AJ · 3 June 2025
Agent replied · 22 October 2025
Hi AJ, thanks for sharing a five star rating here for our Shoreditch letting agents. We are really pleased to hear you have felt well supported as a rental tenant with us over the last five years. This is great feedback, thank you!
- Emily, B&R
★★★★★ 5/5
GoogleSince 3 years we are working from distance with B&R and everything is so smooth, professional and 0% wasting time, so i don't need to travel to UK and fixed my self. Really saving time and money. Thank you, Yoshi Tsuji for all we have been thought. Really appreciated.
Monika · 16 August 2024
Agent replied · 22 October 2024
Thanks Monika for taking the time to leave your wonderfully positive feedback here for the service you've had from our Shoreditch lettings team. We are really glad you have benefited from Yoshi's expertise and it has saved you money, this is great to hear. Thanks for custom.
- Emily, B&R
★★★★★ 5/5
GoogleShoreditch Estate Agent has been professional and I am pleased with their service. Well done!
Jayne · 10 October 2023
Agent replied · 22 October 2024
Hi Jayne, thanks for sharing a five star rating for our Shoreditch estate agents, we are very happy to hear you've had a good service experience and found our team professional. Thank you!
- Emily, B&R
★★★★★ 5/5
GoogleI received kind support during my housing search, and thanks to them I was able to move into the room of my choice. They also provided a detailed explanation of the induction process when I moved in, which was very helpful. I feel very secure knowing that I can easily consult with them via LINE or other means when I have any problems.
Koichi · 10 October 2023
Agent replied · 22 October 2024
Hi Mr. Yoshida,
We are very pleased that you were satisfied with the service provided by our Japan Desk. We sincerely hope that you will find your new home a comfortable one.
Thank you very much for your five-star rating. We are very pleased to hear you are satisfied with the thorough service you received from our Japan Desk, and we wish you well in your new home.
- Emily, B&R
★★★★★ 5/5
GoogleThe professional team and service, as an overseas landlord, I really trust them to take care of my flat.
Regular reviews by taking photos is a great way to let me know the flat’s condition.
In addition, B&R's ability to select tenants is excellent, and the background dd of tenants saves the landlord trouble. If I had a friend who wanted to rent a house or flat, I would recommend this team to him/her.
Helen · 23 October 2022
Agent replied · 22 October 2024
Thank you very much Helen, we appreciate you sharing a five star rating here. We are thrilled to hear you've had such a great service experience with our estate agents and Japan Desk here in Shoreditch.
- David M, B&R
★★★★★ 5/5
GoogleEven though I was overseas, I felt very reassured that they were able to guide me in Japanese. The situation is different in many ways from Japan, so there are things I need to be careful about, but they explained everything carefully and made it very easy to understand. I would definitely rely on them again if something happens in the future.
Eri · 10 October 2023
Agent replied · 22 October 2024
Thank you for your review and kind words of appreciation. We are pleased you found the lettings service we provided helpful. We hope you enjoy your new home.
Thank you for your kind words.
We sincerely hope that your new home will be a comfortable place to live.
- Emily, B&R
★★★★★ 5/5
GoogleI can’t speak highly enough of my experience with Benham & Reeves, Shoreditch, and in particular their property manager Haruka Mori of the Japan desk. Haruka’s expertise and attention to detail ensures that any issues are resolved immediately and with professionalism. The result has been an excellent rental experience for both tenant and owner. I would highly recommend!
Sarah · 10 October 2023
Agent replied · 22 October 2024
Hi Sarah, thank you very much for your kind feedback about the service you have had from Haruka from our Japan Desk. We are very happy to hear everything with the tenancy has worked out to your complete satisfaction.
- David M, B&R
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