Trusted Agent profile · Ipswich
★★★★★
1,488 reviews across 2 platforms
Wolsey House, 16-18 Princes Street, Ipswich, IP1 1QT, IP1 1QT
William H Brown's office in Ipswich, at Wolsey House, is rated 2.6 out of 5 across 1,488 reviews on two platforms, including 280 Google reviews rated 4.7.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
GoogleVery friendly staff and the process was automated to stop the need to constantly go in to sign things. Got a nice little move in box on completion
Thank you so much for your kind words! Our team takes great pride in providing a friendly and convenient experience for our customers. We're so glad you enjoyed the move-in box, and we hope you continue to have a positive experience with us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently moved to new property with the assistance of the William H Brown agency, and I wanted to share my positive experience. It was a good experience for me, especially with Makena Mountain , who supported me throughout the entire process of renting the property. I would like to thank the whole team for making the process smooth and fast.
Dear Jesto Augustine, thank you for sharing your positive experience with William H Brown Estate Agents Ipswich! We are delighted to hear that Makena Mountain provided you with excellent support throughout the renting process. We appreciate your kind words and are thrilled that our team was able to make your experience smooth and fast. Thank you for choosing us to assist you with your property needs. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolute pleasure dealing with both Dan and Makena even while I was in constant contact which I’m sure is annoying they both bent over backwards to help nothing was to much the whole process has been made that much more of a pleasure thanks to these two strongly recommended them for your housing needs
Thank you so much for your wonderful 5* review Ashley! We're thrilled to hear that Dan and Makena made your experience a pleasure. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotWorse estate agent I have ever used and…
Worse estate agent I have ever used and I have used a lot. No communication or selling skills.The Valuer was great Jennifer and then she went off on maternity leave. The rest were useless.
5/5
GoogleWe have recently had to move , this was made less stressful with the help of Dan , Makena , and Matt , they have been so professional and helpful from start to finish , I cannot fault the service We’ve received I would highly recommend renting from the whbrown Wolsey house branch also the hand over box was a such a nice gesture thank you so much
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWould Never Reccomend
Agency was very difficult to communicate with. The person handling our case was never available and messages to them were never passed on. Our landlord told them to release our deposit in full straight away and it took them 5 weeks to get it to us. This was with many phone calls and emails inbetween which received little response. Our landlord actually moved to a different agent part way through the year because of how difficult they were to deal with. Many friends have had negtive experiences with W H Brown too so I am aware that this is not a one off. Would never reccomend.
1/5
TrustpilotWilliam H Brown in howden.
William H Brown in howden.I went to view a flat to rent in August, all was well, I put an application through and waited. Eager I called everyday asking if there was any news, until the 2nd of September. Which is when o got a call from the MANAGER of William H Brown telling me I had been accepted. (Baring in mind I was crying down the phone of happiness, thanking this man for the help so he could obviously see how happy I was I THOUGHT I’d got it.) Everyday after that I called asking what and when would be the next steps (again baring in mind I was asking things like when corporate do get in touch with me how long will it be until I can move in and the people at William h brown would say every time they would give me the same answer “ Corporate is now dealing with this so you will have to wait for them to call” . Until Monday the 7th when I finally called and said right this is abit silly now who is corporate and how do I get in touch with them.They then told me it goes through corporate then to a company called savilles. Savilles who where a much more professional agency then told me what was really going on and they told me I hadn’t been accepted for this flat just my application. I then called the MANAGER of William H Brown howden and he was VERY VERY RUDE! I called saying I wanted to complain as I had been lied to he rudely replied “no you haven’t cause I was the one who told you JUST your APPLICATION had been accepted if you’ve misinterpreted that that’s on you”. HE NEVER told me any information he and his team had many times to say to me “hang on you haven’t been accepted for the flat just your application” I then got angry and swore ONCE he then again was so rude and began shouting down the phone “DO YOU WANT ME TO CLOSE YOUR APPLICATION!?” Repetitively until I had to listen and say “well do you want to cancel my application because at this point it seems that’s what you want to do!!” I said to him “if you were in my position you would be acting the same way” he then rudely stopped me talking again and said “ NO YOU DONT KNOW ME SO DONT YOU COMPARE YOURSELF TO ME” as this whole conversation is going on he then again rudely stops me to SWEAR at his own staff presumably because they heard all the shouting and stopped working. This man to say he is a MANAGER was so very unprofessional! I’ve never come across such a rude, not bothered Agency ever! He also told me if I complained about him it would slow my process down to getting a flat which was a big lie!!! The only time I got any information was when I actually kicked off! And that’s only because the top company Savilles had heard of what this manager had said and they didn’t want him to represent them like that. So they took over my application and have been a massive help and very kind ever since. I CANT STRESS ENOUGH HOW RUDE THE MANAGER OF THE HOWDEN STORE WAS! He did NOT deal with the situation professionally at all! I felt I dealt with it better and I’m 23! I also had another agent from there ignore me completely as he gave me his work whatsapp contact number and just ignored me!! Very unprofessional.
1/5
TrustpilotI’ll let my review speak for itself.
Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.
1/5
TrustpilotWorst estate agency in England
Dear friends, AVOID. AVOID AVOIDI wanted to buy a property in Askern DN6 .I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor. I doubted them and checked there reviews and to my shock they have 71%. 1 star And 24% 5 star rating That tells it all.I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money . Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..I think the people who have given them 5 stars are there friends Untill they change the way they practise AVOID Avoid Avoi Thank uNarender
5/5
TrustpilotI recently bought a house from William…
I recently bought a house from William h brown through the corona virus period I dealt with Shelby who works there.From start to finish she was absolutely amazing and helped me and kept me up to date with the whole progress even when she wasn’t working. I can’t thank her enough for everything she did for us. I will defo be using them in the future for buying and selling any properties we have. Thank you again Shelby X
5/5
GoogleMy husband and I had an exceptional level of service provided by William H Brown recently. We thought it was going to be very stressful selling a property that we were letting out and trying to find a new family home. From the start Kev was very flexible and worked around us to come out and value our property. He was really open with us and made suggestions on the things we could do to ensure a quick sale. We originally put the house on the market but as the house needed some internal decorating Kev arranged for us to have some additional pictures taken for a website repost. As a result of the repost this attracted more viewings which subsequently led to the sale. Kev was easy to get hold of and we quickly built up a nice relationship. William H Brown kept us informed regularly and the other special mention we would like to give is for Lil. She was able to understand our personal needs and helped us seek the buyer of the house which we subsequently sold. She touched base often to see how things were going and also made us aware of properties that met our search criteria before they were listed on the website. Lil responded to all of our enquiries (and there were several) in a timely manner and I felt we were on the same page. She reassured us that everything would work out for us. We purchased a house very shortly after we sold our property through a suggestion made from Lil. We have a lot to thank her and the team for and we look forward to moving into our new family home next week! Thanks very much WHB, you guys really have helped our family move to go as smoothly as it could! High recommended, definitely 5/5 stars.
5/5
GoogleWilliam H Brown have been amazing through my whole purchase process, big shout out to Lil who regularly updated me and put up with me calling her everyday! She made me feel like a friend and I could rely on her to get things moving for me all the time as we regularly shared the same frustrations and she always put herself in my shoes . Thanks to Lil and the team at William H Brown for being amazing. X
5/5
GoogleWilliam H Brown along with my broker, were the shining lights in my property purchasing experience. It was my first property purchase so I expected a few issues, but it was worse than I'd anticipated. Lil and Toby were on the case, talking with my awful solicitors and mortgage provider letting them know who was boss (They won't forget anytime soon either). They worked really well with my broker, and me. I have no doubt that without the team at William H Brown, I wouldn't have a house at all. Special mention to Ash now handling the rental side of the property management!
5/5
TrustpilotAfter recently dealing the Broxboune
After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.
1/5
TrustpilotAbsolutely diabolical!!!
Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!
1/5
TrustpilotAppalling costumer service.
Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.
5/5
GoogleI called in regard to receiving an email as I could not unsubscribe to. Daisy was more than helpful as living in East Sussex moving to Ipswich was a bit far. Daisy answered all of my questions with a professional manner and even offered to email my local branch to follow up.
1/5
TrustpilotI am deeply disappointed with the…
I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.
1/5
TrustpilotWe made a cheeky offer on s property…
We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.
1/5
TrustpilotW H Brown St Albans
W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.
2/5
Trustpilottime wasting agents and sellers
Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time
5/5
GoogleMyself and my other half have just brought our first home through William H Brown Ipswich and we could not recommend them enough. A massive big THANK YOU to Abbey and Daisy who supported and helped us throughout the whole process. They are kind, hardworking and so supportive. We cannot thank them enough for all their support and hard work. Jake and Hannah
1/5
TrustpilotWas pressurised into signing up to sell…
Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .
1/5
TrustpilotBarking
Barking: A very impolite and unhelpful property specifically Daivad and Gary. Daivad was very very rude and so unprofessional. I paid for the refereeing and my referencing went through however as per their words the landlord decided to not rent the flat to me after the referencing. They didn't pay my money back although my documents were not on fault. I would never recommend this property to anyone, as you have seen other reviews as well make sure you keep your distance from this property
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