Trusted Agent profile · Ipswich
★★★★★
1,488 reviews across 2 platforms
Wolsey House, 16-18 Princes Street, Ipswich, IP1 1QT, IP1 1QT
William H Brown's office in Ipswich, at Wolsey House, is rated 2.6 out of 5 across 1,488 reviews on two platforms, including 280 Google reviews rated 4.7.
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Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
GoogleThis is a good egency for renting house or sale ..specially from my experience I can say that anyone can get a good service from this egency..I have to mention the name of makena bcz of her smiling face and a helpful ,friendly behaviour,..
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHi just sold my house through this…
Hi just sold my house through this agents at 1st i was struggling then eventually this nice person called shona came into my life and sorted everything out without her i would of not been here in my new house iv had a grt experience with her she attended my calls and emails straight away and helped through out this journey she was a god send for me please everybody ask for shona she is grttt 100 percent efficent 😊
1/5
GoogleBooked a viewing today, Saturday 10:30am. Got a taxi to the site. Waited until 10:45, called, they told me the car was broken, and someone else would come in 5 mins. 15 minutes after, I call, same excuse, they call me back tell me the view time is over and asked me if I missed some car. I was there since 10:15, no car came other than the owner which I spoke and had no idea that there was viewings booked. They offered me to pay the taxi fare back, I refused, I don't want their money, or any deals with them. They don't respect you, they lie, and they waste your time.
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk, then we'll be more than happy to help you.
2/5
TrustpilotThe vendor has lost many thousands
Viewed a property, offered asking price, advised that there were 2 other offers, we were prepared to offer more. Vendor wanted time to consider offers. We were then told that they had accepted another offer. We were not given the option to make another offer. Then I received a copy of the email to the buyers whose offer had been accepted - a very unacceptable and unprofessional mistake. There seems to have been no duty of care to the vendor to obtain a better price.
4/5
TrustpilotWell done to the team at Crystal Peaks
Well done to the team at Crystal Peaks. From initial valuation to final sale, all members of the team were very professional and proactive when dealing with our queries. All of them were extremely approachable and very friendly - even when coping with the Covid restrictions. Special thanks to Beth and Maisie for their help in securing the sale.Kind regardsChristine and Steve
5/5
GoogleMe & My Girlfriend, have recently had to move out of our current letted room and Charley and the team have been real helpful with our first move ever, they have dealt with out anxietys and worries accordingly and have assisted us where needed, would recommend to anyone who would like a friendly and helpful team to help with them finding a property.
5/5
GoogleGreat experience from beginning to end. Toby and Lil have been fantastic when organising viewings and sorting the apartment out ready for the buy. Steve was wonderful and a great help with the mortgage application, even when there was a hiccup (with the bank). Sorted it very quickly, no stress. Communication from all was quick and efficient. I would highly recommend. Thank you.
1/5
TrustpilotAVOID! Bullies! Run by children
Worst Company I have ever had the misfortune to deal with . Run by a load of teens - 20 something jumped up little wannabes who think they are better than everyone because they work in sales. The pushiness of these wannabes is ridiculous I work in sales and I understand commission but if someone says 'no' they have said no , no need to ask me 6 MORE TIMES ! THE ANSWER IS STILL NO ! Funny they didn't do this to my husband , so because I'm a woman you think you can bully me into say yes !! Wrong woman to try and do that do as they found out! Threating bully teenager run , and any questions you got about the property I hope you don't want answers unless you want 'I'm not sure' 'ill get back to you on that' 'tbh I've not been in this industry long' JOKE OF A COMPANY !!!!!Hire people with experience not children Who don't understand the word noAvoid!!
5/5
TrustpilotExcellent advice and support from day 1…
Excellent advice and support from day 1 to completion. Lee Dillon and Ash Moakes were outstanding. I cannot recommend them highly enough. They gave the highest valuation which was also achieved of three estate agents we asked to appraise the property.
3/5
TrustpilotGood and not so good
On the plus side, in the early days mid-2023, WHB got the ball rolling quickly and I felt confident I'd picked a decent estate agent. They supplied viewings a matter of days after my house was listed for sale, often two or three a week, though this tailed off as the year went by. I eventually sold my house in 2024 after asking WHB to reduce the asking price they'd recommended. The flip side of my experience is that, apart from marketing the property, I'm not sure what they brought to the party to warrant their high fee. I had to lead all the viewings as the staff they sent to accompany prospective buyers were very pleasant but, understandably, didn't know my house and therefore couldn't do much to enthuse buyers or answer any factual questions about it. I received very little feedback from WHB about the comments of the people who had viewed my property; I felt feedback from them would have been very useful. Also, WHB told me about what was said to be an unhelpful attitude of two buyers who were keen to sell their own house through WHB and buy mine. This conflicted with what the buyers told me. That concerned me as the buyers in question came across as straight and down to earth people. Why the different versions of events? Then, when it came to finding me a short-term rental property, a key piece of information I needed wasn't shared with me. When I queried this, WHB argued it was something I would be expected to know. Isn't it the estate agent's job to ensure their clients are fully informed? I emailed WHB and requested evidence that this information had been shared with me but no response was forthcoming to show they were right. Anyway, I've given three stars as, having spoken to friends about their own house moving experiences, I reckon WHB are little different from many other estate agents - a mix of good and not so good. Selling through WHB wasn't an awful experience for me at all, though it wasn't great either.
5/5
TrustpilotVery great customer service experience…
Very great customer service experience working with Roberto in William H Brown. Full of smiles and great teamwork.
5/5
GoogleWe were shown round a property by Anton on Monday 9th January. Anton was very friendly, helpful and Knowledgeable. Also Corinne was very good in arranging viewing and negotiating our offer to purchase the property.
5/5
GoogleMatthew and Makena are just superb professionals! I recommend William H Brown in Ipswich to landlords and tenants seeking short or long term rentals in the area. Matt and Makena are extremely helpful, diligent, honest, caring, reliable and reasonable agents. I thank them for the support. You are both wonderful.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotBeware of commission charges
Be very wary of this company. When selling your house with them make sure you have a signed copy of the agreement with their commission charges. I sold my house several months ago. I have given up trying to get a copy of a signed agreement with their charges on. They state they don't work on a percentage so you only find out their commission on completion of the contract. The way they market your property is good but if you use them make sure of their costs beforehand. I calculate I was charged 2% which is more than most agents charge.
5/5
GoogleI have used WH Brown for many years to find my tenants. Dan and Makena have been amazing and thorough and very understanding to my concerns and needs. I can't recommend highly enough. Thank you.
Thank you for taking the time to leave us this amazing 5* review and recommendation Teresa. Kind regards Lucy, Customer Relations.
1/5
TrustpilotBad experience
I am deeply disappointed with the service provided by William H Brown. We were approved to move into a house managed by them, only to be blindsided nine days before our scheduled move-in date. Upon calling to confirm the details, we were informed that the landlord had decided to sell the house a few days prior, leaving us scrambling to find alternative accommodations. Not only was this lack of communication unprofessional, but it also caused unnecessary stress and inconvenience. It's unacceptable that we had to initiate contact to discover this information rather than being informed proactively. Moving forward, I would caution others to think twice before trusting William H Brown with their housing needs.
1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. Having paid William H Brown to manage a property we were letting, they provided an extremely poor service and unbelievably poor communication causing stress for me and the tenant. We also paid for a property check before and after the tenancy. The before one was very accurate and professional, the after one was unbelievable and stated there was no dust and all was in good order. The flat had not been cleaned for two years, holes drilled through walls to run cables between rooms, and hang speakers. It has cost us a lot and a lot of time/effort to get the flat back to a good standard. While the tenant owes several month rent, we have had to forfeit the bond to cover repairs as the tenant is arguing that the flat was in a good order, due to this poor report. We took picture and are now putting an official complaint in as well as trying to seek expert advice on how to recover the money owed. William H Brown have caused so much stress and anxiety and don’t seem to care. Probably the worst company we have ever dealt with.
5/5
GoogleCharley dealt with the letting of my flat from start to finish and I could not have asked for more. Professional, proactive, responsive and straight to the point. From initial enquiry to tenants moving in took 11 days! This included arranging an EICR and getting the action points rectified. Will definitely use again, and highly recommend Charley.
1/5
TrustpilotAvoid! Scam Estate Agent
Avoid! Nasty, Unethical Estate Agent!I haved listed 3 bed terrased with them but also used another estate who sold property within 3 days. Asked William H in Stevenage to take it off the market, they confirmed they did!We moved and exchanged as per usual with another estate, not having any comms with William H Stevenage.10 months down the line we receive nasty letter from collectors saying we owe £4,4k fees to William H Stevenage and must pay immediately! We did not sell via William H Stevenage.Surpisigly No correspondence from William H Stevenage agents to say otherwise. Now I have to spend my time and resources to proof something that is fact anyway! Absolutely unacceptable and terrible way to treat customer!Do not ever! I repeat ever instruct William H Stevenage to sell house or buy from them!!
1/5
TrustpilotAvoid at all costs!
So this company is appauling to use to sell your house! They sent a couple of people to view it who actually stole products from our bathroom! They never sent anyone else or made any effort in the 3 months we were with them. I then told them we wanted to leave them as we were out of contract and by some miracle they said they had another viewing! They told me this on the Friday a week before he was due then on the day of viewing a week later they said he cancelled. 😡 TERRIBLE COMPANY AVOID AT ALL COSTS
1/5
TrustpilotNo confidence
A gentleman came to give us a valuation on our house.He did not fill us with any confidence that he knew what he was talking about. He hadn't done any research into properties for sale in the surrounding area, I knew more than he did. He gave no information about needing an EPC certifcate or any other upfront costs. He also u turned on many of his comments during his visit. I will not be going with this company to sell my house.
1/5
TrustpilotPlease avoid them if you can
Please avoid them if you can. I wish I'd known that before.Very poor service, not responding to emails at all or taking ages to respond. Neither letting manager nor the agent are responsible professionals, waste of my time to deal with them. When I came to collect the keys for the flat I was moving in, the manager was looking for the keys for 30 mins as he couldn't locate them, knowing that I was collecting them that day.Promise things and then never do them... I could write a long story about them!!
1/5
TrustpilotAbsolute disgrace
In this company the right hand doesn't know what the left hand is doing. I am investor and this is a second time this happened to me with them. Tried to arrange the viewing immediately the property came to the market(Beginning of the week). I was completely flexible with dates and time. One of the "great agents"(lady) promised me to come back with the date once they check. But of course she didn't. I had to call day after to arrange the viewing. The earliest which they could do Friday(confirmed). On Thursday lady called me to a to arrange the viewing, of course she hadn't clue that I have a viewing next(which supposed to be in their system, if they have one) day. Bottom line they have cancel the viewing hour before my visit when I was already driving to the customer. I called to their office wanted to talk to their manager to explain this is not how it suppose to work. The manager said she will call me in a minute. Well this was an hour ago and the way they operate I don't think I even will get a call. Honestly just stay away from them. Absolutely useless, I don't even undestand why people choosing this company to represent their property..
5/5
TrustpilotVery professional and dedicated
Despite many trials and tribulations MCCAULEY, KEELEY AND ALL THE TEAM AT MORLEY were dedicated to the sale of this property and also kept encouraging me throughout the process.
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Tell us what you need and we'll put you in touch. William H Brown Ipswich hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ipswich.
