Trusted Agent profile · Ipswich
★★★★★
1,965 reviews across 2 platforms
23 Museum Street, Ipswich, IP1 1HE, IP1 1HE
Savills's office in Ipswich, at 23 Museum Street, is rated 4.2 out of 5 across 1,965 reviews on two platforms, including 147 Google reviews rated 4.8.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
TrustpilotFiona Wither Review
Fiona Wither has been a great help throughout my entire tenancy of two years. Savills and Fiona have been helpful when faced with problems with my apartment, communication has been very smooth and they’ve been quite supportive. I highly recommend Savills to anyone looking for a reliable agency.
5/5
GoogleKaty has been exceptional, she has been so patient and supportive navigating my parents to through their house sale. Katy kept me well informed of relevant matters along the way. I can not recommend her and Savills highly enough. We will be forever grateful to Katy for taking so much stress out of the sale process.
Dear Ella feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Eastern Region.
5/5
TrustpilotGreat proactive service from the…letting team at hampstead
Great proactive service from the letting team especially Muhammad Carr who has brilliantly looked after my property and me (!)
We really appreciate your kind feedback, Irene. We are very pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotAppalling experience
Appalling experience. Savills at Margaret Street cancelled a fully signed, legally binding tenancy agreement just 5 days before move-in because they sold the property. This breach of contract cost me money in non-refundable flights. Agents Natasha Spitz and Mey Hafiz promised to sort out the reimbursement, but then completely ghosted me for over months. Management ignores all formal complaints. While unforeseen circumstances can happen, how can this be justified?
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, particularly given the proximity to your planned move-in date and the additional costs you incurred. While property sales and changes in circumstances can occasionally arise unexpectedly, we recognise the significant impact this had on you and appreciate your concerns regarding both communication and the handling of your reimbursement request. If you could email further context to socialmedia@savills.com we will investigate.
5/5
TrustpilotExcellent Property Management
We have had a very positive experience with the Savills Lettings and Property Management team. In particular, our property manager, Bailey Chan, has been professional, responsive and proactive in managing a long-running maintenance issue involving the management company. He followed matters up consistently and kept us well informed throughout. We really appreciate Bailey’s support, and look forward to continuing to work with him.
We really appreciate your kind feedback, Krista. We are very pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotSavills are the management company for…
Savills are the management company for the house next door which is rented out. Over 18 months ago, a brick post on the drive which belonged to that house toppled over onto my path. This was reported by previous tenants, new tenants and myself on several occasions but the brick post has not moved and is too heavy for me to pick up and move onto their drive. The inconvenience is to me not the house it belongs to. I cannot use my path to take bins in and out as this prevents it. Apparently, the landlord is also aware. I rang Savills, the management company, several times last year and was fobbed off or advised it will be sorted that week...and it never was and nobody came back to me. Happy to take the fee but not taking up problems caused. If anyone trips over and hurts themsleves (and lets face it any trip can result in a potential death) the claim will be on Savills. I hadn't left feedback earlier as wanted to give them a chance but this is ridiculous!!!! I could only put date of experience as May 25 but it happened in December 24.
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused you over an extended period. We would like to investigate this matter urgently and ensure it is resolved without further delay. Please could you contact us via email to socialmedia@savills.com with your address and any reference details, so we can escalate this to the appropriate team immediately.
5/5
TrustpilotSince Vivian Yip (MARLA Property…
Since Vivian Yip (MARLA Property Manager) being my property manger, she has all along tried her best to help me in the most efficient and effective way. Her responses and advices given to me are always clear, useful and up to point. It has saved me a lot of time and resources in resolving my problems, in particular I live overseas and am not familiar with the UK operation. Her assistances are valuable and is the best staff whom I come across in Savills. She is definitely a valuable asset to Savills and a role model for the colleagues to learn from. I trust she could have a bright future and she is the one whom Savills and her colleagues could always depend on.
Thank you for your kind words and for taking the time to post a review, Joyce. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotThank you
From the start, working with Christianne has been an absolute pleasure. Her professionalism, knowledge, and dedication set a new standard for what great estate management should look like. Every detail of our experience was handled with care, integrity, and genuine enthusiasm.
Thank you so much for your review, Lucas. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotI have had Savills as my property…
I have had Savills as my property manager for close to 9 years now and I must say I have had some exceptional agents covering my account - I want to particularly shout out Atticus Leung who has been incredibly helpful across a wide array of repairs/ replacements/ general Qs. The turnaround time is very efficient and all my questions are answered, the approvals from the landlady obtained and all the necessary works are initiated asap which minimises any inconveniences. We can’t always control other things going on in the apartment/ building/ residential area but having a helpful residential manager and agent helps a great deal.
Thank you so much for your review, Anastasiya. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotElliott Jones was very helpful
Elliott Jones was very helpful. The information we required arrived quickly and his liaising with others in the team on our behalf was effective. He is also very nice to work with.
We are so pleased that everything worked out successfully for you, Clare. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotA great experience
Chris and Emma at Savills Exeter have been great to deal with during our recent home relocation. They were professional, effective, reliable, clear, straight forward and efficient in everything they did but they were also friendly, thoughtful, responsive and really easy to work with. They were great at listening and understanding our situation as it evolved and changed and always ready to help with answers and suggestions when needed. Moving home can be a roller coaster of ups and downs but working with Chris and Emma and knowing we could rely on them to helpful and straight forward was a massive help and I am happy to be able to thoroughly recommend their services.
Thank you for taking the time to leave feedback, Philip. We’re so glad that you appreciate Chris and Emma/ we’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
5/5
TrustpilotFiona Withers is a star.
Fiona Withers has been our property manager for many years. She is consistently quick to respond, make good recommendations, and liases well between ourselves, the tenants, and with contractors. She is a star.
Thank you for taking the time to review our service, Nick - feedback is always incredibly helpful. I’m delighted that we met your expectations.
1/5
TrustpilotThreatening letter full of lies!
First time hearing of these is a "final warning" letter through my door from "Kevin Donohoe - Head of Asset Strategy, Planning and Delivery". Claiming they need to do a survey on my house and that their "records indicate" I have "refused them access" - NO one has knocked on my door about a survey! Claim they have tried to contact me via phone, letter etc and that I'm in breach of my tenancy and threatening to kick me out and legal proceedings, but I've had NOTHING from them until now! No letters, no calls, no one knocking on my door! This is absolutely disgraceful! I called and spoke to a nice lady, she was understandanding and apologetic, told me I should have had letters and stated a number of people have complained they've not recieved letters from them either so there's something wrong with the mailing system. She assured me I wouldn't lose my home - obviously, as I've not done anything wrong.
Thank you for taking the time to share your experience. We’re very sorry for the worry and frustration this caused you, that is certainly not the experience we want any of our residents to have. We understand how upsetting it must have been to receive a “final warning” letter when you had not previously been contacted or made aware of the need for a survey. You are absolutely right that this should not have happened, and we acknowledge that there appear to have been issues with previous correspondence not being received. Thank you again for bringing this to our attention, and we appreciate your willingness to cooperate moving ahead.
5/5
GoogleTom & his team were fantastic in helping us purchase a wonderful cottage in Orford. They were all very professional & kept us up to date throughout the process ensuring the purchase went through as smoothly as possible. Many thanks Tom & team.
1/5
TrustpilotYou are the agents/managing company for…
You are the agents/managing company for Grand Junction retail park in Crewe. You employ Premier Park Ltd to manage that car park who take great delight in sending invoices for non existent infringments. You are aware that this parking company are members of the BPA and they declare that they ‘abide by the BPA terms and conditions’. Well let me tell you, Savills, they do not.There is set down in the BPA how disabled motorists are to be treated. How and where signs are to be placed.(section 4..a, b, c and d. There are NO SUCH SIGNS at Grand Junction and despite me writing and asking Premier Park no less than four times the location of these sign, they will not respond. They are in breach of the BPA. They are also in breach of the EQUALITY ACT 2010. Any person who requires disabled parking does not need a Blue Badge. My carer park in one of these spaces..who themselves under the act is disabled. I am disabled and a blue badge holder. Apparenly on one day when the weather was awful….gales and raining, my carer..in an attempt to get me into my wheelchair and out of the rain as quickly as possible, did, ‘apparently’ not display my badge in a position on the windscreen to suit the person going around the car park looking for ‘victims’. It was lodge in the side window.Premier Park acknowlege I have a blue badge, but still want £170 off me even though I, under the EQUALITY ACT 2010 do not have to display such a badge. My MP is involved and is investigating this company. I, will let this go to court if this is what your management company decide to do and I will call Savills as a witness to explain to the Judge why you allow this under hand company target disabled people in this way.YOUR INTEREST AND OVERWHELMING CARE IS NOTEABLE BY YOUR TOTAL LACK OF RESPONSE. SHAME ON YOU!!!!
Thank you for your feedback, we have been in touch with Premier Park for additional context, and we would like to resolve this as a matter of priority. Could you please email your details to us at socialmedia@savills.com so we can fix this with our sincere apologies.
5/5
TrustpilotSavills are the best
Savills have been truly amazing in this very long journey we have had to buy our beautiful home. Jamie and Sarah were nothing but patient and encouraging when things were not going well. The thing that sticks out for me is how nice they were.....not like the Estate Agents I remember from years ago who basically just wanted to sell the house and get their commission. Jamie cared about us as people and if you ever need to sell your house (or buy one) you cannot do better than SavillsThank you to Jamie & Sarah we love our new home
Thank you for your lovely review, Jackie. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
TrustpilotI recently ended my 4-year lease of an…
I recently ended my 4-year lease of an apartment that was managed by Savills. My experience was great - I found the apartment that met all my needs quickly and throughout my stay all issues were being resolved and attended to promptly and professionally. In the past year Angus helped me quite a lot, for which I'm very grateful. Highly recommend!
Thank you for your feedback, Olena. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
5/5
TrustpilotGreat Service
Many thanks Ritesh for all your help, prompt replies and advice
Thank you for your lovely review, J Kerr. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
GoogleTom Orford and his team at Savills provided excellent service during our house purchase. Tom recommended the house to me in the first place and then guided me through the process in a clear, friendly and effective manner. He listened to my requirements and advised me appropriately given my lack of prior house buying experience. There was time to share some good humour along the way too! Highly recommended.
Dear Tom Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one. Paul Jarman, Head of Eastern Region
5/5
TrustpilotExcellent service from start to finish
Savills and Gabriella in particular have been very helpful every step of the way throughout the whole process. I was the buyer in this property purchase transaction, and although Savills were obviously representing the seller, I feel they have been fair and constructive when we hit some roadblocks along the way and they facilitated the dialogue, which was much appreciated. Gabriella is energetic, straight to the point and efficient but also very perceptive and supportive, which is a great combination. She will also go the extra mile to find the answer to any request/ question you may have. Wouldn't hesitate to recommend and would definitely use their services again.
Thank you, AB, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotFantastic Experience with Stephanie at Savills
I had an excellent experience working with Stephanie Thompson from Savills. From start to finish, she was professional, responsive, and truly went above and beyond to ensure everything ran smoothly during my tenancy. Any issues I raised were handled promptly, and Stephanie was always easy to reach. Her attention to detail and dedication to her clients made the entire process stress-free.I highly recommend Savills, especially if you’re fortunate enough to work with someone like Stephanie. A fantastic agent and a great company!
We are so pleased that everything worked out successfully for you, Zhandos. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotGreat service thanks to Jack
We have been renting through Savills for 3 years now and have had numerous property managers through that time. Jack Iveson has been our property manager for a year now and has been simply incredible, for all issues no matter how big or small. We recently had a huge issue with the drains and he was amazing, advocating on our behalf to the building managers, coordinating all the drainage teams and being nothing short of relentless meaning that the issue was sorted a lot quicker than it would have been without him.He is always available to us, very responsive on emails, updated us regularly wherever possible and is the only property manager we have ever had that has actually picked up the phone to us!Thank you so much Jack, we are hugely grateful to you! He is an asset to Savills.
Thank you so much for your review, Robbie. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
GoogleOur experience as a buyer via Savills Ipswich has been pleasant surprise. Ali H was excellent in her role as a viewing assistant. Katy S (Associate Director - Residential) has been superb both in adding clarity to the buying process and also in being a clear headed liaison point between us (as buyers) and the sellers (Savills client). The process and detail we have experienced means we are well on our way to a successful completion. We do not believe in forever homes, purely applying simple logic that the building exist longer than we will, so inevitably at some point in the future we will sell and we would intended to use Savills in Ipswich.
Dear Simon L Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Eastern Region
5/5
TrustpilotI had a fantastic experience during my…
I had a fantastic experience during my tenancy with Savills at the property on Boleyn Road, with Ritesh Gopaul as our property manager. From the start, communication was always prompt, professional, and helpful. Ritesh made sure any concerns or maintenance issues were addressed quickly, and I consistently felt supported throughout my time as a tenant.The deposit negotiation process at the end of the tenancy was especially smooth. Everything was handled fairly and transparently, with no unnecessary delays or complications, making the moving-out process much less stressful.I highly recommend Savills, and a special thanks to Ritesh Gopaul for his outstanding service!
Thank you for your feedback, Will. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's Ipswich office has 1,965 reviews across two platforms: 147 on Google, 1,818 on Trustpilot (across the whole business).
Savills Ipswich is rated 4.2 out of 5 across all 1,965 reviews, and 4.8 out of 5 on Google from 147 reviews.
Savills Ipswich, 23 Museum Street, Ipswich, IP1 1HE, IP1 1HE.
