Trusted Agent profile
★★★★★
948 reviews across 3 platforms
Office 45, Masterlord Office Village, West Road, Ipswich IP3 9SX
Martin and Co's Ipswich office at Office 45 is rated 2.2 out of 5 across 948 reviews on three platforms, including 94 Google reviews rated 4.3. The 853 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly Professional and honest staff:Gloucester
Martin and Co was managing my tenancy on my rented Home and the staff were really professional and respectful whether face to face or over the phone especially Edward and Hallam Beveridge. Any challenges I faced during my stay, be it Boiler issues or Heating were attended on time. I highly recommend them as I feel they truely define Great public relations and value their tenants. Keep up the good work.
5/5
TrustpilotExcellent service and courteous staff
My Mum had died and her house had to be sold. Rowan was extremely sensitive and kind. She kept me informed along the way. When my Brother and I decided to take it off the market, a guy who had viewed it so wanted it that he pursuaded Rowan to make a call to us. To cut a very long story short, he now owns it! Had Rowan not followed her gut instinct the house would probably still be empty and unloved.
Thank you Jan, what kind words. I appreciate your feedback. All the best for the future! Rowan, Martin & Co Hucknall
1/5
TrustpilotMARTIN AND CO MEDWAY
MARTIN AND CO MEDWAY, Rochester - my experience has been one of fraud, overcharged fees, ignoring emails, lack of professionalism, breaking contracts, wasting money and I could go on and on. Run as fast as you can in the opposite direction from this branch of Martin and co. I am a landlord of 20 years’ experience with great relationships with all my agents. This agency is BEYOND POOR.
5/5
GoogleHad an issue with the flat I'm renting. Called Martin and Co and Matthew, the agent who picked up the call, has been extremely helpful in providing additional info and being proactive in offering potential solutions and suggestions. Sent an email as discussed, outlining the available options, with the promise to keep an eye out for anything else suitable that could come across. This review is specifically for Matt B, he did an amazing job. Working in the field, I know how important it is to get recognised by customers and, since there isn't a trust pilot, this is unfortunately the only way I can leave a good review. Give him a reward, an hour off or something.
1/5
TrustpilotNew Milton, Awful estate agents, left us homeless with no help
Disgusting estate agents didnt bother with us at all, I called and called to view a property as ours was only a short term let, they never bothered to tell us when the viewings were despite me calling several times and let the property go to someone else. There was nothing else available and because of this we ended up homeless while I was pregnant and with a 3 year old. Never use them!!
1/5
TrustpilotWant ALL your personal info just for a viewing
Tried to view several properties with this agency but before you can even arrange a viewing, they send you an email with 15 very intrusive questions. For example, how many animals do you have - please tell us breed, names, ages, etc.
1/5
TrustpilotAnti social tenants welcome at Martin an co.
Martin and Co are responsible for the nightmare tenants next door. I have called them 9 times to report anti social behaviour as I cannot sleep until around 2 -3 am. This has ruined my mental health and ability to function at work. They care not about duty and responsibility. I wouldn't use them in any shape of form. No standards.
1/5
TrustpilotAs a landlady for over 20 years this is…
As a landlady for over 20 years this is comfortably my worst experience. The letting agent at the Leicester office was rude and patronising at times. Incorrect AML checks for which there was an expectation the landlord would cover the costs. Slow replies to email and requests often not actioned. Questionable GDPR compliance with attempted validation through loose loopholes. Overall a stressful experience which is concerning when you pay for a service to take away the stress!
5/5
TrustpilotI have been searching for a property…
I have been searching for a property for quite some time now and Martin&co have really gone out of there way to help me in many ways! i find their suggestions and advice really great! I have been helped by Dan Webber for the viewings and been helped by Charlotte Cotter and Becky to! and together all of them have really been very helpful and polite and reasonable! Great job guys thank you very much!
Hi Gordon, Thank you for taking the time to leave a review of Martin & Co Gloucester. We're really pleased to hear that the team have looked after you and look forward to working with you again in the future.
1/5
TrustpilotStay clear of Martin and co!
I had an extremely disappointing experience with Simran at Martin & Co Birmingham City. Communication was virtually non-existent, she took 3-4 days to respond to emails, if she replied at all, and was unreachable by phone, insisting on email-only contact. As a landlord, I found her uninformative and unsupportive, particularly when dealing with tenant vacating processes. She provided minimal effort in securing damage deposits, even when damages clearly exceeded the deposit amount. Overall, her service was inadequate, and I strongly advise landlords to avoid working with her to save time and frustration.
5/5
TrustpilotMartin & Co Wokingham and Bracknell is…
Martin & Co Wokingham and Bracknell is amazing!The owner Erica is and was always available and supportive during almost 3 years that I was a tenant. They are very frank, well organized and ready to help anyone. It doesn't matter if you are a tenant or a landlord!!The best agent! We were lucky to have them adminstrating our tenancy!!!
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
TrustpilotSimply the Best
I have used Martin&Co to look after my properties for 13 years and wouldn't be without them. They are very professional and sort out any problems so I don't have to! Diana Gaglio is the person I have been dealing with lately for one property and she saved me £100 by finding a better deal for something, brilliant! I feel like she looks after me in fact all of Martin & Co look after me, that's how it feels. 🙂
1/5
TrustpilotExtremely disappointed
Throughout our tenancy we had to constantly chase for updates, and several issues with the property were never fully addressed. We maintained the home to a high standard and left it in a clean, well‑kept condition, yet our landlord is now refusing to release our deposit.
1/5
TrustpilotMorrisons Village Square Runcorn has…
Morrisons Village Square Runcorn has rapidly gone to the ruins, fridges are empty most of the time, limited stock on the shelves, there has been no sugar on the Costa Machine for 3 weeks now, I asked can you not use a bag of sugar for the coffee? The reply was, we are not allowed, i usually spend £30+ in there everyday before work only to find i need to go to another shop to get what Morrisons dont have in stock, its absolutely degrading by management from Morrisons to limit the stock availability, I must refrain from using that store again
1/5
TrustpilotMartin&Co Wokingham
My opinion is to STAY WELL CLEAR!!After being a tenant under Martin&Co Wokingham my personal advice to anyone would be that I would NOT recommend Martin&Co. In my personal experience and dealings with Martin&Co and their director I was left to feel as if I was a second-class citizen!! In my personal experience even going as far as stating that we had no rights.In my personal experience with Martin&Co and dealings with Erica and her team they persisted to in my opinion try to threaten and intimidate, again in my opinion and based off of my personal experience, I was left to feel they used underhand practices to get the outcome they desire.Personally, as a tenant who values my right to privacy, and right to quiet enjoyment as set out in tenancy agreements. I did not feel as if that was respected or acknowledged by Martin&Co Wokingham. In my experience they contacted me outside of working hours numerous times no matter how many times I requested them not to, I was left to feel harassed. In my experience numerous times Erica phoned/emailed myself when she wanted to, personally I don't want to take calls as late as 8:30pm regarding such matters however I had no choice with Erica. In my personal experience they even went as far as turning up to the home without notice!!In my personal experience our deposit was not kept in a safe manner and in my opinion was not dealt with professionally and fairly at the end of the tenancy. After numerous requests surrounding our deposit, I'm left to personally feel it is not something Erica and her team at Martin&Co sadly seem to believe in. In my experience our deposit was threatened several times and again in my opinion used as leverage whilst they continued to withhold up to date prescribed information that they were required to provide us with during our tenancy.In my experience they did not deal with our deposit requests and took the complete allowed time to reply to any requests made from the governing body. They made numerous claims which would seemingly double the following day, I was left to feel as if these were fictitious claims. For us personally it took 4 months to reclaim the deposit when the governing body dismissed many of said claims. In my opinion I would hope and expect a company like Martin&Co to deal with this in a more professional and timely manner. My advice based on my experience is if you're a landlord that wants to know their property is in the safe hands of professionals, I would highly advise staying clear!! During my dealings with Erica and her team they weren't the best with paperwork and made numerous errors in the actual paperwork they did prescribe!! In my personal experience they left confidential paperwork with high value in an unsecured environment and the team could not even find it at one point. In my experience during this time a staff member was in my opinion incredibly rude to us, even though they could not find our confidential paperwork through their own errors. In my opinion and experience Martin&Co they struggled to acknowledge most of tenancy law, except that which benefited their own motives.In my experience they took no accountability of their numerous errors and tried to claim the incurred costs of their what I deem as amateur mistakes out of our deposit. In my opinion these mistakes came down to a lack of knowledge within the team and leadership, in my opinion this isn't the behaviour of an honest upfront company, and they should rather deal with their mistakes in a more professional manner.
1/5
TrustpilotGina Rude and Unprofessional!!
We viewed a property in channel view and clearly this is the worst and most unprofessional agents in the world!The lady Gina was so rude and unprofessional she struggled to even greet us when we arrived the property turned her back on us walked off.We really liked the property and made an offer of £1625 which its clear to see that the agent didn’t know or couldn’t be bothered to present our offer to the landlord and provided no feedback whatsoever regarding why another offer had been accepted.If your a landlord or tenant Avoid this agent at all costs.Im glad we didn’t get the place now knowing what kind of Rude and unprofessional agency would be managing my tenancy!!Disgusting service!
1/5
TrustpilotYou’re customer service is very poor…
You’re customer service is very poor and one of your colick is mashud Ahmad he’s very Inattentive man he offers a 2 bedroom apartment and he said it’s available and also he wasted my time to go and view the property and we accepted everything he said and now when we saw this property let agree with someone else and he didn’t say anything to us and we try to contact him but he’s Irresponsible person
1/5
TrustpilotA disgusting way to treat a new mum!
My daughter gave birth to twins in February and I think the stress she has been put under due to incompetence of Martin & Co St Annes is disgusting. In short, she has been reporting damaged pipes at her rented property which is managed by Martin & Co which cause her garden to flood on a daily basis since the start of January. We have lost count of the amount of times we had follow up this repair to no avail. On Saturday the whole drain fell from the wall leaving a gaping hole and no way of drawing her bath, sink, washing machine. Her neighbour is understandably concerned about the water seeping in to his garden, which is loading more stress on to her and still no sign of a repair man. I am absolutely astounded and furious that my daughter has been caused so much unnecessary trauma at an already stressful time in her life and let’s not think what could have happened if my grandsons were outside in their pram when the whole cast iron pipe fell. The staff at this branch have no taken any responsibility, Jack, Caitlin and Jenna have all dealt with my daughter regarding this issue and not one person has taken the initiative or the responsibility to sort this for her.
1/5
TrustpilotIf I could give a minus star I would
If I could give a minus star I would. There is a property with their board outside. I t is not listed on their website. I have enquired 3 times to find out the cost of the property and I have received no response. Very unprofessional. You'd have thought with the market slowing down that they would be keen to engage in conversation. I've never used them in the past and I never will in the future.
5/5
TrustpilotJust wanted to say a massive thank you…
Just wanted to say a massive thank you to Hannah Jackson and Denise Feather in the lettings team at Keighley.
5/5
TrustpilotThird time lucky
We have been trying to sell our house through the Westbury branch of Martin & Co since February 2022, but unfortunately have had 2 sales fall through days before exchanging contracts. We have this week just accepted another offer and are proceeding with the sale which we hope this time will reach completion. During this time we have been very pleased with the service provided by Martin & Co, and despite our disappointments when sales have fallen through at the last minute they have always promoted our property well and priced it realistically in order to achieve a sale. We have also used Martin & Co when viewing properties to buy, and have always found their staff helpful when booking viewings and being shown properties. One particular member of their staff, Kerri Gunning, stands out as being especially worthy of credit as she has shown countless perspective buyers around our property during the last 12 months, and we have also viewed many different properties with Kerri resulting in an offer being accepted on a new build property that we liked. Kerri was a fairly new employee to Martin & Co when we first put our house on the market, and over that time we have seen her develop into a confident and no doubt highly valued member of their team. She has always shown an open and friendly approach to her job and her personality has proved an asset when ever we have met her.Jim and Annette Wilson both wish her well in the future.
5/5
TrustpilotI’ve recently sold my property through…
I’ve recently sold my property through Martin & Co, and I just wanted to take the time to say how genuinely pleased I have been with the whole experience.
1/5
TrustpilotDisappointed
I went to a house viewing in Haslington and the agent was very poor he wasn’t friendly or welcoming and hardly spoke to my self, when my partner inquired about a property he was just getting ignored even though we were very interested in the property and the company still hasn’t got back to us about it.
1/5
TrustpilotI have never in my life written a…
I have never in my life written a negative review online, it is simply not in my character, but my experience with Martin & Co Chelsea has left me feeling that I have no choice.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin and Co's Ipswich office has 948 reviews across three platforms: 94 on Google, 1 on Yell, 853 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Martin and Co is rated 2.2 out of 5 across all 948 reviews, and 4.3 out of 5 on Google from 94 reviews, checked 9 October 2026.
Martin and Co, Office 45, Masterlord Office Village, West Road, Ipswich IP3 9SX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
