Trusted Agent profile · Ipswich
★★★★★
956 reviews across 3 platforms
Office 45, Masterlord Office Village, West Road, Ipswich, IP3 9SX
Martin and Co's office in Ipswich, at Office 45, is rated 2.2 out of 5 across 956 reviews on three platforms, including 98 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ipswich.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
1/5
TrustpilotNightmare Agency in The Midlands
DO NOT RENT OR BUY THROUGH THEM ! I have moved into a flat in Leicester in July 2020 and in many occasions, the agency proved to be unprofessional, unhelpful and totally care-less. ZERO COMMUNICATION as they're supposedly always busy, even at 9am on a Monday !! I cannot write explicitly what I think of them, but I hope you get the point!! Also good reviews are probably paid or fake !!!!
5/5
TrustpilotExcellent service from Martin&Co Wokingham
Martin&Co Wokingham have been excellent! Rosemary has been so helpful in all aspects and I couldn't recommend her highly enough! Fantastic service! :-)
1/5
TrustpilotWhat an Attitude
Phone this agent for a viewing the attitude the agent had really disapointed me.YOU DONT TALK TO YOUR CUSTOMERS LIKE THAT.THis dude needs training on how to speak with people
Hello Amjad, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co. office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotI don't usually give just 1 Star
I don't usually give just 1 Star. But one particular branch in Cornwall has proved to be quite unprofessional. I would like to tell them that one size does not fit all. We all have our own story especially more so during this Pandemic. This company needs to adapt to the changes regarding people's changed lives during this time, and become much more emphatic and sensitive in their dealings with individuals.
1/5
Trustpilotirresponsible, frustrating
we have called them tomake an offer so many times then we have been told to wait for an email when we called back we have been told that there were too many offers so we cant make one, it was soo frustrating to hear that as we could of made an offer but due to their irresponsible behaviour I will never try to do anything with this company
5/5
TrustpilotI’ve been using this company for years
I’ve been using this company for years. They have always been professional and done their best for me. I don’t understand why there are so many 1 star reviews and suspect that are from a competitor. I also have noticed the complete lack of 2 and 3 star reviews which is strange.
1/5
TrustpilotAvoid at all costs also from a Landlord…
Avoid at all costs also from a Landlord perspective. Property not managed, promises of return calls which do not happen, when you ring them you find that the person who was supposed to return call is either on holiday or has left the company ......
Hi Francois, Apologies that you have had issues with a Martin & Co office. Can you let us know which office you have used so that we can direct your complaint to the relevant person?
5/5
TrustpilotJanice at Martin and Co Liverpool South…
Janice at Martin and Co Liverpool South has been fantastic for the last year during a challenging property sale. Very supportive and pro-active. Can't recommend this team enough.
1/5
TrustpilotBad experience
Bad experience! When it was time to received the deposit they did a report (check in and check out of the flat). The problem is that we never did it at the beginning and only them did it so they said the flat was perfect without any type of damage. We waited 3 weeks for our deposit because what they said in the report of check out was totally wrong. Never again with them!
1/5
TrustpilotYou cannot choose a worse agent
They seem very helpful until you pay those ridiculous fees and then all of a sudden they become horribly unprofessional. You have to remind them of your requests several times and even then they don't act. They ignore your emails or, in the lucky case, answer them in one sentence. At the end they try to rip you off your deposit a claim even more for non-existing 'damage' of the property. Run away from them!
5/5
TrustpilotGreat Help
The services, including managing and maintaining of the property, I that I have received from Martin & Co. Glasgow have been great. They have always been very efficient in communication on every side. It really has helped me taking off the stress and time.
Hi Mary, thank you very much for taking the time to leave a review for Martin & Co Glasgow. We're pleased to hear you've been pleased with the service provided. Kind regards, Martin & Co (UK) Ltd.
5/5
GoogleWe have found Martin & Co to be completely professional in their service to us. Good advice was given to us prior to letting to enable the property to be shown to its best advantage and suitable tenants were found very quickly. Communication is a very strong point and everything is followed up and confirmed in writing. Its probably not the cheapest Agency in town but we do have complete confidence in them and peace of mind!
5/5
TrustpilotLong distance property search. Met expectations
Long distance property search.
1/5
TrustpilotWeymouth branch is horrible
Weymouth branch is horrible. They are doing no fault evictions withouth any compunction. Would give zero star is possible. They lie as you read a book. Unpolite and rude.
5/5
TrustpilotI had an amazing experience with Martin…
I had an amazing experience with Martin and co. Janine was appointed to me and was professional and lovely from start to finish, Thankyou !! Abby
1/5
Trustpilotthey lied to me and shouted at me.
they lied to me and many issues.they raise their voices .. not polite at all..they charged me beyond what is required for the last payment...they failed to do most of the required repairs. for this point..the landlord has a big share of the responsibility...
We are very sorry to read your review. Would you be able to let us know which Martin & Co office you used so that we can investigate further. Kind regards, Martin & Co (UK) Ltd
5/5
TrustpilotWe have used them twice
We want to praise Andrew Lester of Martin & Co Prestwich personally for doing such a good job. We chose him to sell our property for us because he was so good when we bought it almost five years ago, and this time was the same high standard.We hope that not only clients such as ourselves but also solicitors realise how fortunate they are when they have him as the estate agent.
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting. Everyone for the group booking turned up and we were told 30 mins later it was cancelled. When we rang up they were completely unprofessional and rude on the phone. Don't think they realise people have to pay money and take time off work to get to theae viewings
5/5
GoogleMartin and Co were very helpful and friendly in helping me and my partner rent our first home together and I would highly recommend them for any renting/buying needs. They are very in depth with everything and always there when you need them for a problem or query. Thank you again guys.
1/5
TrustpilotPoor experience selling property…
Poor experience selling property advised Martin and co estate agent on several occasions I had my doubts regard the authenticity of a cash buyer however was encouraged to hold on after 5 months still no completion date very unsatisfactory service and changed to a different estate agent would not use again
1/5
TrustpilotShocking attitude
Shocking attitude, I set 3 emails to this company, they NEVER responded, unprofessional people, i had to call them to get the answer, which was negative anyway.
Hi Anna, we are sorry to read that you experienced issues with the service received from a Martin & Co office. We will pass on your feedback to the team and ask them to get in touch with you.
5/5
TrustpilotProperty Maintainance
We have worked for Martin & Co for several years now and have always found them to be well organised and efficient. They are proactive with property faults and quick to arrange repairs, ensuring their tenants experience a minimum of disruption.
Thank you very much for taking the time to leave a review, we look forward to continue to work with you in the future.
1/5
GoogleThis letting agent are apalling. You try and call to register a problem/invitation for an inspection, you get greeted with an answering service who claims to take your message to pass on, however they must be sent by carrier pigeon as you never hear back if you hear from them they aren't very helpful. Don't waste your time or money.
1/5
TrustpilotAbsolutely wouldn’t recommend at all…
Absolutely wouldn’t recommend at all moved into a property in September, reported my boiler not working correctly and it’s January and still not fixed after contacting them over and over again you feel your banging your head of a wall constant trying to get things done. They are everyone’s worst nightmare not what you want especially when you’re renting for the first time too. Absolute joke !
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Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ipswich.
