5/5
TrustpilotNo bad experience for me.
Dealt with Rebecca from the Nottingham office. Had no issues whatsoever. Kept in the loop with any updates or documents that needed providing / signed.
Trusted Agent profile · Ipswich
Martin and Co Ipswich reviews
★★★★★
956 reviews across 3 platforms
Office 45, Masterlord Office Village, West Road, Ipswich, IP3 9SX
Martin and Co's office in Ipswich, at Office 45, is rated 2.2 out of 5 across 956 reviews on three platforms, including 98 Google reviews rated 4.3.
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Reviews
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWhich there was less than 1 star...
Honestly if there was something less than 1 star, that's what they truly deserve. Requested to move into a property in July and the estate agents told us it HAD to be June, so we reluctantly accepted. Due to move on the 1st of June however we didnt get to the property until the 17th because we were told there was work and cleaning to be done on the house. When we arrive to the house after being told it's in a condition we can live in, we see that both the fridge and oven in the place were so mouldy it was a health hazard, the garden overgrown and where plants have obviously been neglected and have died have attracted many bugs and left the garden in a state where you cant even walk through it. Even though Martin & Co were well aware of these issues they still allowed the move to happen and we are still fighting to get the garden sorted. We called earlier for an update where the property manager accused me of lying about something my partner had said in regards to the garden, blaming me for their lack of organisation. Never have I ever come across someone so unprofessional in my life. Would NEVER reccomend to anyone after the way we have been treated.
1/5
TrustpilotDreadful...
I tried to set up a viewing for a rental property in Manchester. When I eventually got hold of them, which was difficult as they don't respond to emails and seldom answer the phone, they refused to show me a property available for the end of July in mid June, even though I don't live in Manchester and was making a special trip to see it. The justification was that they are struggling to let properties available immediately and so can't look that far (6 weeks!) ahead. With customer service like these reviews indicate it's no surprise they are struggling to find tenants. I'd advise both prospective tenants and landlords to avoid.
1/5
TrustpilotI would even give them 1 star if I am…
I would even give them 1 star if I am honest! Leave you with out heating for 3 months in winter with a child and apparently they did everything possible to limit the inconvenience...3 months without heating I feel that’s more than an inconvenience! When the landlord wanted to sell the property we had to do over 15 viewings at very short notice sometimes they would just show up. At the end of the tenancy they have now kept part of our bond £120 to clean an oven! We left item behind as it was a massive rush to move out and we asked to collect these the next day but they have refused, they are difficult, rude and greedy and I would stay away from using them. Huddersfield branch
1/5
TrustpilotDO NOT USE DAVID MCKNIGHT
I would absolutly not recommend this branch, To be honest more perticularlly David McKnight! He is a vacant in helping us rent our mothers house the second you pay him some money he is gone like a ghost.He never gets back to us when he said he does and i mean NEVER.He says he will check in with the tenants but doesnt we have o speak to the tenants directly! What am i paying you for David?And while were talking about payments David accepts part payments from my tenant "on my behalf"! Great only half the rent will be collected this month!But sure as hell David still get his full cut !
1/5
TrustpilotWorst Estate Agency ever!!!
Worst Estate Agency ever!!!I rented from them 2 houses, from first after 2.5 years living and pay on time when I moved to another one Martin Co took from my deposit amount for replaced a carpet !?! Of course will be use because I can't fly, but this was nothing when I leaving second house and left them (because I bought the house) they took from my deposit £400 for painting 4 walls. Outrage!!! NO rent from them you will lost a lot of money!!!
2/5
TrustpilotAbove board but....
The apartment we rented was as described and shown. Not ideal but nonetheless we chose to rent it for 6 months so can't blame Martin's for that. Reasonable service regarding viewing, acceptance and welcome. Initial issues either never or late at being resolved, poor mid term response to the more serious issues including damp and wall fungus in winter and, to add insult to injury, no direct reply regarding return of deposit other than minor spurious charges which I didn't contest in order to escape from their unprofessional clutches.
1/5
TrustpilotUnprofessional and rude!!
Booked a viewing for a Saturday and we got a text message a couple of days before saying they wouldn’t be able to access the property that Saturday so could we reschedule it! We proceeded to re-book it for the following Saturday. A few days before this Saturday we received a message to say apologies but the property has already been let and we have to cancel the viewing. So unprofessional and rude throughout the process of contacting them to book a viewing!
1/5
TrustpilotI cannot name the branch because a…
I cannot name the branch because a crime has been committed but without further evidence there is nothing that can be done. My partner and I are in the process of moving out of a rented property and left the house two days ago with all windows closed and secure. We both checked this. I popped to the house yesterday to retrieve something and noticed a window open. Another window in the house had a latch left in a strange position. My partner confirmed that he had not touched the windows. We have strong reason to believe a sneaky viewing has taken place in our absence but without further evidence we cannot report anything to the police, as what has been committed is a criminal offence. People beware!
1/5
TrustpilotBirmingham Martin & co branch 0/5 stars
Birmingham Martin & co branch 0/5 starsThey will Gaslight & lie trying to trick you into paying for repairs property painting when you leave, They will not fix property issues, poor customer service. Expect excessive deposit extraction attemptsThey are the classic trope of vulture estate agents.AVOID.
1/5
TrustpilotAVOID AT ALL COST
AVOID AT ALL COST. VERY UNPROFFESIONAL AND THE MANAGER OF THE BRANCH IS WORSE. THEY DO NOT RESPECT ANY OF THERE CUSTOMERS WHO GO INTO PURCHASING OR PUTTING AN OFFER INTO THE PROPERTY CONSTANTLY LIED TO AND MISLEAD YOU TO PAY YOUR DEPOSIT FIRST AND TRUST ME IF YOU ARE NOT CAUTIOUS WILL MAKE YOU WASTE YOUR FEES!. SOMETHING NEEDS TO BE DONE TO PUT A STOP TO THIS HORRIBLE FRAUDLANT SERVICE THEY ARE GIVING!! NICE TO YOU AT FIRST THWN IGNORE AND MAKE YOU FEEL LIKE YOU DON'T HAVE ENOUGH MONEY AND WANT MORE! LIKE OT GROWS ON TREES I CAN'T FRUSTRATE ENOUGH HOW BAD THEY ARE!
1/5
TrustpilotAbsolutely terrible - avoid
Terribly customer service from day 1. The apartment had numerous faults and problems that were not solved throughout the tenancy. They then charged for all of the faults and “extra” made up problems. My full deposit of £750 was taken - and they also demand I pay and additional £243 for the pleasure of their horrible service. Worst experience in my life.In particular the two female staff Kelly and Tracy and the most incompetent and lazy women that’ll you’ll ever have to deal with. Very sour.
1/5
TrustpilotVery poor service. Avoid at all costs.
We have been renting for many years and never have we come across an estate agent this poor.We as tenants have always had such pride in treating the house our like our own home. Keeping it immaculate at all times and taking good care of the property. Being with Martin and Co, they made us feel horrendous and really made us feel like we shouldn’t be there and that we were just ‘renting’. We had our usual quarterly visits with feedback such as; you need to clean the shower glass window and make sure you keep it up or; please do not leave your clothes drying on an air dryer as this can bring in mould. I used to clean vacated properties for a living and to be told what to do in the property was disgusting. Customer service at an all time low not to mention how rude the MD of the office was to us on many occasions. We lost most of our deposit when we decided to no longer stay at the property. We couldn’t face being signed with them for longer than we needed. All in all, very rude and poor service throughout.
1/5
TrustpilotAwful experience.
Absolutely awful experience with the Cardiff office and after looking at other reviews we are not alone.
1/5
TrustpilotTerrible letting agents
Terrible letting agents, say things have been done and they haven't, say they have e mailed you when they haven't, checks not carried out fully resulting in loss of money. The list is endless
Agent replied · 23 August 2024
Hi Lesley, we are sorry to read that you experienced issues with the service received from a Martin & Co office. Are you able to email us more details to enable us to investigate further? Email: social.media@martinco.com
5/5
GoogleConnor Lockwood was amazing, fast, efficient, professional and the whole move was just seamless. Martin & Co are such a top estate agent to top it all off.
5/5
GoogleBrilliant estate agent. Dealt with Connor Lockwood and he made too much for us, help in everyone step, made our move easier, very friendly and helpful. Highly recommend.
1/5
TrustpilotBEWARE TENANTS!!!!
BEWARE TENANTS!!!!I rented a house from martin and co in Leicester. I paid them the deposit and fees by debit card in their office on Narborough road.I moved into the property and the boiler didn't work, I emailed martin and co s it was summer that it wasn't major but would need looking at before the cold weather came. I had 3 young children. Martin and co responded by giving me 2 mobile phone numbers and an email address and then informed me they were TENANT FINDERS ONLY!!! and were not responsible for maintenance. I would never have rented a property had this been made clear and not hidden in the fine print of tenancy where it said 'contact the land lord direct for maintenance' I had basically paid them £300 to put photos on rightmove n sign paperwork. I was left with 3 small children, 2 mobile phones which didn't ever get answered and an email address which was again ignored. By oct my house was freezing and I decided to move out. The land lord sent round unregistered gas man who created a gas leak!!! He was swearing in front of my children it was disgusting. I had to PAY BRITISH GAS OUT OF NY OWN MONEY to come round, the boiler was condemned and unsafe. I have proof of all this from gas safe register and british gas. I REPORTED MARTIN AND CO AND THE VANISHING LANDLORD TO THE GAS SAFE REGISTER. I HAVE IT IN WRITINGThe landlord has now reported me to the council for HIS unoccupied property ( whichb he has rented out again as I saw the advert by martin and co), thinking Im going to be liable. Think again! Martin and co had given me written evidence that they had cancelled me tenancy and returned the keysRang the landlord on the scrappy mobile number martin and co fobbed me off with, to be told it wasn't her, I recognised her voice.Martin and co are quick to take money and charge fees but then rescind all responsibilityWhen I said I would review on trust pilot he said if you lie we will take it down. NONE OF THIS IS FALSE, the only ones who mislead are Martin And Co. They do not make it clear they are not managing properties cos they are so desperate to get fees.The next stop for me is my MP. Martin and co are not to be trusted, they are rude and unhelpful when you complain. Do not rent from them and if you do make sure you confirm what you are paying the fees for
1/5
TrustpilotBeware Landlords!!!
Beware Landlords!!!I pay Martin and co a fairly large monthly fee to fully manage my property. If i get any maintenance issues that I want them to resolve on my behalf they use there MAC maintenance contractor’s (MAC is Martin and co) They simply sub contract the work to local tradesmen and add a large percentage on the bill before passing the invoice onto me! They are not acting in my best interest. I already pay a fully managed fee! If I’m not happy to use Rip off MAC maintenance then I have to arrange the repairs myself as I am currently doing with a boiler in Nottingham. I may as well manage the property myself.I have been misled and wasn’t made aware they charge a fee for all repairs they arrange on my behalf on top of the monthly fee I pay for management of the property. If I ask the office staff, they are not transparent about fees!Definitely wouldn’t recommend from a landlord prospective as they are out to rip you off at any opportunity.
2/5
TrustpilotAgent stunningly uninformed
Looking back at the previous reviews it seems like Martin & Co love house buyers/sellers but considers tenants as 2nd class citizens.To begin with, Peter (agent) was hesitant as to when I could view the property as it was a 30-minute drive from his office in Banbury to the property!Turned up to view a property to rent, met up with Peter and another couple of prospective tenants. We all trouped around together, which was unusual & initially uncomfortable.Peter could not answer a single question regarding shared utility bills (electric, heating oil etc) with the landlord how they were calculated etc. He didn’t know what the council tax for the property was. This irritated me a lot as he’s already ‘grilled’ me about my finances & whether I could afford the property but couldn’t answer a single question about the things that would affect my budgeting. We asked him who was first in the queue, us or the other people viewing. His answer was surprising… ” well, you both put in a bid” my friend asked, “what do you mean, bid?” He waffled a bit, and she asked him the same question twice more before he eventually said sheepishly it was down to the landlord to decide. He eventually agreed to find out from the Landlord how the bills are calculated and he would inform us when he had answers to our questions.I haven’t heard from him since.
1/5
TrustpilotUseless
Staff at the Guisborough office simply don’t care. I signed a 6 month lease over the winter only for the heating to constantly break, sometimes took several days to fix which is unacceptable. Radiator in the kitchen never worked. Eventually I had to purchase electric heaters at my own cost. Was told I would be reimbursed but never saw it. At the end of the lease they tried to convince me to sign a new lease by offering me my money I was owed but made it clear I would only get it if I signed. Joke of a company would give 0 stars if I could. Avoid at all costs.
1/5
TrustpilotI have been renting a property in dover…
I have been renting a property in dover for over 3 years through martin and co my daughter's bedroom is full of damp the landlord bought paint and a bleach spray round when the property was being rented through halhams but since m&c have taken over it the last 3 years i have been mugged off even had the letting agent Richard Horton say that the damp is due to cooking in the kitchen REALLY. He also got my property confused with another property saying that all work would be carried out by Jan 25th. this company is a bunch of cowboys. I am pursuing this further. as my daughter is constantly ill they are quick enough to take rent money but you have to fight and fight to get anything done and I am still fighting
1/5
TrustpilotMartin & CON.........AVOID these cowboys
Unfortunately, I can't select less than one star but Martin & Co should be called Martin & Con! Absolutely the worst letting agent I have ever come across. All staff, including their manager Alex at the Manchester Central branch are totally useless and incompetent.I am a landloard; they have charged me for the goods twice and I have been chasing them for 2 weeks to resolve this but no one has responded at all. So frustrating. They are good at purchasing mystery items that just materialise hoping landlords would not notice.In short, they are cowboys.AVOID AT ALL COSTS as they are just a bunch of thieves.
1/5
TrustpilotDisgraceful.
Disgraceful.Used condom in one of the bedrooms, piles of dirt, a moth infestation, water turned off due to bad pipes.You complain and all you get is fobbed off with pathetic excuses.Avoid this company like the plague, they're either taking the pi ss or woefully incompetent (or most likely both)
Agent replied · 23 August 2024
Hi Patrick, We're very sorry to read your review - could you let us know which Martin & Co office you have been using? You can either update your review with the information or email us at trustpilot@martinco.com
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ipswich.
