1/5
TrustpilotAwful
Never rent using Connells as a letting agent. They are completly clueless in their Dorchester office, have don't even realise have their contract is either out of date practice or not even law. Avoid.
Trusted Agent profile · Ipswich
Connells Ipswich reviews
★★★★★
1,936 reviews across 3 platforms
6 Princes Street, Ipswich, IP1 1QT, IP1 1QT
Connells's office in Ipswich, at 6 Princes Street, is rated 2.4 out of 5 across 1,936 reviews on three platforms, including 312 Google reviews rated 4.7.
Reviews
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotGot to be the worst surveyors
Got to be the worst surveyors I’ve ever dealt with. When I apply for a mortgage this embarrassment are always the ones who ruin the process. They don’t value the flat, they value the street with their eyes closed. Anyone could do their job. Hopeless. They’ve obviously got a cheap contract with these mortgages companies, to save mortgage companies from paying the full loan to value.
1/5
TrustpilotAbsolutely terrible service from start…
Absolutely terrible service from start to (soon to be) finish!
1/5
TrustpilotDisappointed
We signed up with Connells on 31st May and were promised the heavens. From then until now we have had one viewing and yesterday they got our viewing mixed up with another property. Do they even know what they are doing in those offices. Very disappointed and would not recommend Connells to anyone.
1/5
TrustpilotThere are bunch of crooks liar We had…
There are bunch of crooks liar We had three valuation they’re all pretty much was on the similar price when these guys come to do your survey for my flat don’t lie to the lender so please if you have these guys to come to do a survey told to F off because it will let you down they are racist and rude.
1/5
TrustpilotDO NOT USE. These are liars and frauds.
DO NOT USE.After agreeing to let a property to me, they phone 1-week before the move-in date to inform me that they have let it to someone else, despite my having paid the 'holding deposit'. To make matters worse the agent giggled down the phone as she informed me that I was a week from homelessness.Evidently the holding deposit is worthless and offers a tenant no security.
1/5
TrustpilotThere survey report was rubbish and…
There survey report was rubbish and full of assumptions rather than facts. Since moving into the property we have serious issues which should have been reported.There lack of response speaks volumes.I have a brain tumour and advised not to get into stressfull situations alas they have made my heath worse. I have complained to RICS and I suggest others do the same.
1/5
TrustpilotFirst buyer
First buyer a little while ago. Dealing with the Horley branch. Totally useless gave me extremely bad advice. Lost nearly £1500 and was told all not refundable. Absolute cowboys
1/5
Trustpilot9 months and counting with leaking shower
Waited and still waiting for 9 months now for a leaking shower to be fixed. Currently had approx 5 different plumbers “try” to fix it with no joy. Had to fight for about the same time to get hold of our landlords to make them away of how they are wasting their money paying these people to “manage” their property. We have actually started fixing other problems ourselves.
1/5
TrustpilotWow just reading some of these reviews…
Wow just reading some of these reviews glad were having nothing to do with them!Total lack of communication! Viewed a property said would ring us to let us know the outcome we had it, next thing we see is Let agreed on picture m, not even a courtesy phone call telling us!
1/5
TrustpilotThe worse service ever!!!
I never have received such bad services ever! I have terminated my tenancy contract on May 14 and now is June 19th and they still didn't hear back from them!!! I have sent 8 emails in total and so far I get an automatic email! this is acceptable and I have already reach out to Justice for tenance to help to terminate the contract!
1/5
TrustpilotUNPROFESSIONAL and UNETHICAL
I’m currently renting from them and they’re all about business and could care less about me once they have bond you to a contract. They did not contact me during or after the pandemic. If they can find a loophole to charge fees, delay repairs or evict you when you are the most vulnerable they will try. We just received notice to leave.
1/5
TrustpilotRude and awkward
If I could give this company less than one star I would.Rude awkward surveyor came around and made it painstakingly obvious he was doing to do his best to get my buyers mortgage declined based on a slightly higher than average service charge (it’s a grade listed building with great amenities) ... and succeeded.If anyone from NatWest is reading... chuck these guys ASAP!
1/5
TrustpilotConnells massively undervalued my…
Connells massively undervalued my property. I appealed this with comparables and evidence but they wouldn’t re look at it. I am now looking at taking legal action against them. They can provide no evidence of how they came up with that valuation. Do not have them value your property, I never write reviews good or bad but this company are incompetent.
5/5
TrustpilotHonest state agents
Connells is a very well stablished estate agents... every one knows about that.Obviously, they are a business: they need to sell your house, help you to rent it out, etc., so they are more than willing to do business (a bit pushy sometimes), but overall, the professionalism is top notch, at least in my personal experience, from the sales manager to the mortgage broker and everyone involved.
5/5
GoogleMy partner and I received fantastic service from Connells during the process of buying our first home. James Allen (Mortgage Services Partner) went through everything with us, answering any queries we had and clarifying anything we didn't understand. He replied promptly to all our emails and phone calls (there were quite a few!) and really helped make the process as smooth as possible. We would definitely recommend.
5/5
GoogleJames Allen - Exceptional service, thorough knowledge of mortgage and related business, always helpful and offers good and quality advice in comparison with others, very hospitable and accommodating. If not him, I would not have completed the purchase. I would gladly recommend anyone to approach James for mortgage service. Well done James. Thanks BetcyPositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotOne star it s way to much for them
One star it s way to much for them. As a tenant i ve waited 2 and a half months for a sink tap replacement and a window repair. Now, my boiler is faulty and i have already 2 weeks waiting. Outside are - 7°C.Worst agency ever ever.
1/5
TrustpilotAvoid this appalling firm
What an appalling firm. Moved out of a rented property as the property manager, based in Birkenhead would not arrange essential repairs.Currently raising a complaint with the tenancy deposit service.Avoid Avoid Avoid
1/5
TrustpilotThese guys are waste of time
These guys are waste of time. Hardly spend 2 mins in your house and god know what makes wrk think that your house is almost 50k less than the actual value of your house. They simply don’t do any home work. At first I was proposed a desktop valuation so you can think how lazy are they. Don’t waste your time with these guys.
5/5
TrustpilotCustomer Feedback
Hi StephanieI just wanted to say a big thank you for all your help with the sale of my parents’ house in Horley. The support we received from Connells was excellent from start to finish, and without your help, it is highly likely that the sale would have fallen through on a number of occasions. I would happily recommend your services to anyone thinking of selling their home.
5/5
TrustpilotExcellent service
Kellyy has been very helpful during my rental process. Her service is excellent.
5/5
GoogleConnells were great with the whole process of buying my first home. Went through James for my mortgage and again, he made everything so easy and straightforward. Paid the lifetime fee, and I am glad I did. Thank you for all your help Connells and James.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotCannot believe how poor this business…
Cannot believe how poor this business is.Not one call returned, not one call made.They were tasked with getting a valuation.Then stopped.5-10 phone calls later and missed promises, deadlines, etc.Waste of time - buyer beware.Still wasting my time with them - yes, they still say they will call you - they don't.
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