Connells Ipswich reviews

★★★★★ 2/5

Google

After an initial positive start(while their signing you up) it went downhill from there. Poor comunication and zero interest. I used their solicitors and mortgage advisor and beyween the 3 of them (2 of which sit in the same office!) They couldn't organise or chase up anything. I only ever seemed to get anything done when i chased them. 4 months to complete a straight forward transaction where all 3 buyers were with them and only 3 people in the chain. Would not recommend them. At one stage the morgage advisor incorrectly worked out what money would be left over after the sale, twice in one day! Was also told no fees until sale completed and exchanged, nothing to pay until the keys are in your hand.. then hit with over 1500 pounds of fees in December upfront, with an appollgie that i shouldn't have been told that... the person who told me that was the office manager when he was signing me up! Nice enough people but absolutely rubbish.. i have nothing to compare them to, and speaking to friends and family they all say your better off just doing it yourself. Should i ever move asg again thats what i would do.

Matt · 25 October 2019

★★★★★ 5/5

Google

I highly recommend Connells if you want extremely good customer service and efficiency. They were so helpful during our move and made the experience less stressful. They went above and beyond any estate agent that we have used previously and we can't thank them enough. Harvey in the Ipswich branch along with James (mortgage advisor) have really helped us and I certainly know that when we move again/need any advise or help with mortgages, Connells will be the ones we go to!

Sharni · 25 October 2019

★★★★★ 1/5

Trustpilot

Intentional Missed Call

I received a call, when answered they hung up. So I called back to be answered by someone who was quite rude asking if I received a missed call. When asking if that was the intention for me to call back she said basically yes. This is very intrusive behaviour and therefore I would not be using such a sales orientated company!

Mecham · 12 December 2024

★★★★★ 5/5

Google

Callum was absolutely fantastic. He and his team made me feel welcomed, valued and listen to. They welcomed my calls and calmed my anxieties and made themselves readily available when I wanted to speak. In the end they helped me seamlessly and smoothly buy my family home. I am thankful and would definitely recommend.PositiveResponsiveness, Professionalism, Value

Thinking · 24 October 2021

★★★★★ 5/5

Google

We have recently dealt with James Allen from Connells and he couldn't have been more helpful. As this is our first mortgage, we had a serious amount of questions and James helped us through this entire process and gave us his best, and more importantly honest opinion on everything - 100% would recommend to anyone.PositiveQuality, Professionalism

Alex · 24 October 2021

★★★★★ 1/5

Trustpilot

Extremely rude

Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.

Jean · 25 September 2020

★★★★★ 1/5

Trustpilot

Connells Malvern- Awful Experience

Connells Malvern- Wouldn’t even give this company 1 star but it was the lowest I could go. Twice we have had appointments cancelled last minute.First appointment was cancelled via email with no information as to why- when I called I was advised that it was due to “a computer error, double booking” I was not happy but it happens so I just rebooked for a few days later.The second appointment was also cancelled last minute via email- no information as to why. When I called to understand why this one had also been cancelled I was told I myself had called up to cancel! I had not spoken to them since I had called to rebook the original cancelled appointment. Then after being put on hold for a period of time so that they could look into this, they came back to advise me that the computer system had yet another malfunction and had cancelled lots of appointments and that they’d just book me back in.I advised ‘Harry’ who I was talking to not to bother to rebook my appointment as I did not want to deal with them due to the less than satisfactory experience I’ve had so far so he just hung up on me.Rude. Unhelpful. Unsolicited marketing. Honestly never dealt with a company like this. Very unprofessional.

Danielle · 29 January 2024

★★★★★ 1/5

Trustpilot

*DO NOT USE THIS COMPANY UNDER ANY…

*DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES*Connells solicitors, Conveyancing Direct, should never be used, they have cost us thousands of pounds due to their severe lack of urgency and complete ineptitude.Please do yourself a favour and just google them and see hundreds of terrible reviews, we wish we had, rather than just taking the recommendation of the mortgage advisor.- This company are absolute amateurs, often taking weeks to reply to basic requests via email, almost never answering the phone, and never having the answers you need, often forgetting what was previously stated in calls/emails and never giving timescales for when he would complete critically time sensitive tasks. - On several occasions our conveyancer lied to us about not receiving documents from the sellers solicitor and when called out on the fact he had received said documents would give us an excuse as to why he had missed it, never apologising or taking responsibility. - We went to Connells to buy our first house which had no chain. This seems to be a very common theme with Conveyancing Direct to never prioritise cases which should be simple with no chain - our conveyancer had zero urgency and at every step let us down, we had to put in for a mortgage extension and even then he didn’t inform us of the outcome until 4:30pm on the day it expired. - The lack of urgency meant that extension also expired and could not be extended again, meaning we had no choice but to apply for mortgage with far worse interest rates, which will cost us thousands extra over our mortgage term.- Our conveyancer was completely incompetent, having to ask his manager on every decision, the only half decent service we received was when he was on annual leave!

Rob · 28 January 2024

★★★★★ 5/5

Google

I have used Connell for the last 2 years The team are amazing from start to finish. April always on hand to resolve any issues If they occur which is very rare. April is professional but also has that personal touch. I wouldn’t go any where else.

Lee · 9 December 2022

★★★★★ 2/5

Trustpilot

Connells

Connells - BletchleyTotally mess if they can’t do a valuation for 7days what’s are the viewing going to be like if you want to sell your home. Total shambles , booked then cancelled , rebooked then told it was an error they can’t make it , emails offering appointments they can’t make !! I don’t know who is in charge but they seriously need to get a grip ! Really not worth the hassle !

Reviews · 7 May 2024

★★★★★ 1/5

Trustpilot

Cancellation scam and a bunch of money…

Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars

Lee · 8 January 2024

★★★★★ 1/5

Trustpilot

Not recomanding this company

Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!

STEFAN · 19 July 2023

★★★★★ 5/5

Trustpilot

Mary Kate was lovely and so helpful…

Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim

Kim · 18 July 2024

★★★★★ 5/5

Google

We have been extremely pleased with the treatment that we received at Connells in Ipswich. Over the years we have used many estate agents and are happy to recommend the sales team here as professional and very pleasant to deal with. One of the positive comments from us would be the level of communication from the agent; we have been kept fully Informed throughout our sale. i was impressed that they worked as a team and were willing to help each other

Alan · 25 October 2018

★★★★★ 5/5

Google

Having very little knowledge and experience with getting a mortgage, James made the whole process incredibly simple and easy. He explained multiple scenarios and was patient and thorough answering our various questions. He was on hand whenever we needed him and really helped us to secure the best rate for our mortgage. I would highly recommend and will use again when needed.

Paul · 25 October 2019

★★★★★ 5/5

Google

I have found the whole experience of getting a mortgage with Connells a professional one, a big thank you especially to James who got me a better than expected deal which got me my dream home. There was no fuss, limited to what was needed and all done on the phone.PositiveResponsiveness, Quality, Professionalism, Value

Virginia · 24 October 2021

★★★★★ 5/5

Google

James and Sue have been brilliant every step of the way in a difficult climate with mortgages. They have kept us updated throughout, we could not be more grateful to have experienced the knowledge they both possess and their kind and professional nature.

Connor · 27 March 2024

★★★★★ 5/5

Google

Always used James Allen for my Mortgage, very knowledgeable, works hard to find the best deal for me. I've recommended to all my friends and family. Other members of staff in the office have been very helpful and welcoming too. Thank you all.

Ryan · 27 March 2024

★★★★★ 5/5

Google

Susan Denny and James Allen, Connells, Ipswich, have been thoroughly professional and very efficient at dealing with any mortgage queries I have had, putting me at ease with any concerns. I highly recommend their service to all my family and friends. Very approachable and outstanding. Thank you. Best regards, Sophia

Sophia · 24 October 2023

★★★★★ 5/5

Google

I worked with Callum from Connells from viewing a property to purchase in November 21 to completion in Jan 22. Callum remained professional, proactive, responsive and approachable throughout my dealings, quickly resolving any issues as they arose. I would definitely recommend his services in future.PositiveResponsiveness, Professionalism

Oosh · 24 October 2022

★★★★★ 1/5

Trustpilot

DO NOT PUT YOUR PROPERTY ON WITH…

DO NOT PUT YOUR PROPERTY ON WITH CONNELLS OR ANY OF THEIR AFFILIATED BRANCHES. They make next to no effort to sell your home and you remain tied into a contract with them. Even if you take your property off with them after 20 week period (yeah! 20 weeks + another month's notice. Most local agencies take your house off within 2 weeks if you ask them) and on with someone else, they will try to come after you for their fee if you sell to a person who's registered with them or viewed through them WITHIN THE PAST 2 YEARS. They are parasites. Hiding everything in the small print, they are making money out of people this way during a recession and a cost of living crisis! Research if your agent is with the Connells Group before signing anything with these crooks.

Chris · 6 December 2023

★★★★★ 1/5

Trustpilot

Ex Branch Manager

Well. I can only speak as an Ex Branch Manager.Last time my Wife posted a review in a purchase of her friends place, via my account, I had a threatening letter delivered to me by the legal team.I called the number on the letter, was told to withdraw my Wife's post and they would drop matters.Honestly?As a Branch Manager, I was appalled at offers not being presented as I was supposed to "secure the mortgage business, conveyancing and a survey".All a money grab.If they write to me again asking me to remove my comments- I'll happily see then in Court. I have nothing to hide.Don't list your house with these guys.Trust meJust sold my house and not through a bully tactic.A really nice Agent.Wonder why I didn't use Connells?Odd right?

Brad · 5 December 2023

★★★★★ 1/5

Trustpilot

Conells west bromwich

Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.

Consumer · 14 September 2021

★★★★★ 5/5

Google

Always a fantastic service from Connells. In particular, the mortgage knowledge from James Allen. Great communication through out, his solution focused approach means we will be a customer for life. 5 stars

Kate · 2 October 2024