Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI did put an offer for a property with Abbotts, I've asked to provide decision in principle which I did and again I was asked to see their mortgage advisor with all the documents if this is correct. My mortgage broker is from a renowned company, I've provided my mortgage advisor phone number email etc. Still sales negotiator wanted me to go with all the documents. I found they are too pushy and they do not believe the paperwork I've provided. They think they are better then other estate agents in Ipswich. If you have to buy or sell via them, I would advise to avoid them.
Shaon · 12 September 2019
Agent replied
Hi Shaon, I am sorry to read about your experience and as such would like to encourage you to contact use via review@countrywide.co.uk. with further details, should you wish to discuss further. Kind regards, Scott
★★★★★ 1/5
GoogleTime wasters, as long you want to rent they will be nice and polite. My problems starts end of my tenancy, I've tried to contact agent multiple times, he ignored all my messages, emails, phone calls. I had to find out myself that he has moved to Ipswich branch. All problems I had with the house has been ignored and forgotten. He didn't turn up for appointment, didn't pick up the phone again, I've tried to contact branch, they didn't get back to me. I'm moving out, I wanted to do inventory check and hand over.
I would give 0 stars but ain't available.
Artur · 31 July 2019
Agent replied
Artur, thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleI came to the Ipswich Abbott's branch seeking a rental property, I had just reloaded from Australia and was in desperate need to find a rental property for myself and family. Jessica and Damian in the lettings team were exstreamly helpful and answered all of my questions. Being new to the area and never rented before I was very confused about the process - the team at Abbott's helped me throughout the way and one year on I'm still in my rental property that they found for me. My landlord goes for a fully managed service which is also very convenient and professional. Definatly an agent I will stick with.
David · 29 July 2019
Agent replied
Wonderful to read David that our Lettings team at Abbotts, Ipswich, were able to help you find a new home after your long move and that you would defiantly use our agents again in the future.
Kind regards, Scott.
★★★★★ 5/5
GoogleAbbotts have been managing the letting of my property for a few years now and mostly things have been run very smoothly. Abbotts approached me a couple of weeks ago regarding two minor issues the tenant had. After I told them that I would like them just to go ahead and sort small jobs without the need to run it by me first, Olivia effeciently organised the two minor repairs without needing to come back to me through every step of the process. This helps keep my tenants happy, gives Olivea more job satisfaction and stops me being a bottleneck in the smooth running of my property.
Pat · 29 July 2019
Agent replied
Thank you Pat for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
★★★★★ 5/5
GoogleI rented through abbotts. It was so smooth and easy to use the staff. There are very good species Jasmine. Can you help me and give me all the answers to my questions? If she didn't know she found out straight away very good I am
Gavin · 22 February 2024
Agent replied · 21 June 2024
Gavin Newman thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLeon and team were very helpful with the sale of our house and were able to find a buyer for us within a week. Very pleased with their performance.
Iain · 4 June 2020
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
★★★★★ 1/5
GoogleAbsolutely the worst Estate Agents I have ever come across. Went to view a property with them today and they did not turn up so I rang them. The agent replied that I had not been booked in - lie. Then I said that I had traveled for 90 minutes to view the property so could someone come to the property and show me round and then he lied that it had been sold. Disgusting. You have been warned.
Rick · 29 July 2019
Agent replied
Good Morning, We are deeply sorry to hear this, but we would like to thank you for bringing this to out attention. Please be assured we take all feedback very seriously and would very much like to investigate this further for you. If you would like to send more information to review@countrywide.co.uk we will be happy to review this further for you. Once again , our deepest apologies.
Many thanks
★★★★★ 5/5
GoogleI can honestly say as far as state agents go Tyrrell and Jasmine have been amazing with their service. They have communicated every step of the way for my new property and explained everything so well. We definitely need more state agents like them around!
Mel · 22 February 2024
Agent replied · 21 June 2024
Thank you for your brilliant 5* review and thank you for your kind words Mel Bastani. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWas recommended to Abbots via previous people who have rented via them. Ryan has been very helpful in attempting to find us a property
Cain · 31 May 2021
Agent replied
Thank you for your 4* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleRecently moved into a new property with Abbotts handled by Yuliia and Terrell who were wonderful. Dealt with any issues in a timely manner and were very lovely to speak to.
Irav · 26 October 2024
Agent replied · 9 November 2024
Thank you for your 5* review Irav. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLeon and team were very helpful with the sale of our house and were able to find a buyer for us within a week. Very pleased with their performance.
Iain · 3 December 2019
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
★★★★★ 5/5
GoogleI want to express special thanks to Ryan Sheppard, managed to solve my complicated case, and everything ended well!
Thanks!PositiveResponsiveness, Quality, Professionalism, Value
Nedelcho · 22 June 2021
Agent replied · 21 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant service, I use Damian and Jess to let out all 5 of my properties, each let has been quick and stress free. All the tenants have been full time working professionals and always look after the property like their own! The team at Abbotts are very knowledgeable and have a great knowledge of the local area, they have always been so helpful with any questions I may have. I would defiantly recommend the fully managed service.
Lauren · 29 July 2019
Agent replied
Hi Lauren
Thankyou for this excellent 5* review and the recommendation! It's great to hear that Damian and Jess have been able to help with all 5 of your properties and that team at Abbotts have been able to help you with any questions!
Kind regards, Jake
★★★★★ 5/5
GoogleRecently I wanted to put my property in the rental market, dealing with Abbotts has been so easy, I am very impressed with the service I received, professional, clear information, all described in a kind way too, also good value for money compared to others, I recommend this super team and excellent manager Scott, it is a success for me...PositiveResponsiveness, Quality, Professionalism, Value
Anne · 22 June 2022
Agent replied · 21 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been dealing with Terrell Denton over the recent weeks as im looking for a managing agent. The advise and support he has given me so far is outstanding. I will be recommending him to all the landlords I know
Gold · 23 March 2024
Agent replied · 21 June 2024
Thank you gold wyk for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently had to move out of our old place due to the landlord selling our home after 7 years living there. We had a frustrating month with other letting agencies, but finally found a new home through Abbotts Ipswich. Bhaarat, the Lettings Branch Manager, is very friendly, professional and considerate and has been an absolute pleasure to deal with.
Karol · 30 July 2022
Agent replied · 30 July 2023
Thanks for the fab 5* review Karol! Best wishes Graham, Customer Relations
★★★★★ 5/5
GoogleReally happy with how my sale went, Paul Ward was extremely helpful throughout the process and will definitely use him again when I next move
Steve · 29 July 2019
Agent replied
Thank you for your kind words and 5* review! Best wishes, Scott
★★★★★ 5/5
GoogleVery helpful and responsive and Kayleigh is a little gem!
Ben · 3 September 2022
Agent replied · 30 July 2023
Hi Ben, thanks so much for this lovely 5* review. Best wishes, Graham, Customer Relations
★★★★★ 5/5
GoogleIm currently in the process of moving from London to Ipswich.
Cleo offered a virtual viewing for me which was so convenient for me.
She was professional throughout and updating me when needed.
She has been great throughout my process so far! Thank you again Cleo!
Hannah · 20 August 2023
Agent replied · 27 August 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter being left in a situation where I needed to move quite urgently. I am very lucky to have had such a great real estate to help me. I really appreciate all of Ryan’s help from the Ipswich office at Abbott’s. I will be moving into my new flat tomorrow. I am very happy and very excited! I would recommend there services highly!!PositiveResponsiveness, Professionalism
Indianna · 22 June 2021
Agent replied · 21 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbbotts have provided me an excellent service. Harry is very professional and efficient . He is also kind and friendly.
Patricia · 29 July 2019
Agent replied
Wonderful to read that you had such a positive experience Patricia with our local Abbotts team!
Best wishes, Scott
★★★★★ 5/5
GoogleAbsolutely fantastic and knowledgeable very friendly representative was so helpful at all times if I could I would award him 20 out of 10 Bhaarat explained everything in a very professional manner he is a great credit to your company I have no concerns about recommending your company to anyone
Yours Faithfully
Michael Jarrold
Michael · 30 July 2022
Agent replied · 30 July 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Harry for your patient, helpful and prompt service when buying my property. It is very much appreciated.
Kate · 29 July 2019
Agent replied
Thank you Kate for this great review, i will pass on your kind words to Harry.
Best wishes, Sarah
★★★★★ 5/5
GoogleHelpful, friendly, experienced professionals. Excellent service, thank you to the lettings team, especially Damian and Lauren.
Peter · 3 December 2019
Agent replied
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
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