Every review we hold for the Inverness office, from every platform, shown as written. First names only.
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5/5
FacebookVery happy to have used Innes and Mackay for both estate agency and conveyancing. Particularly delighted to have had Lauren managing the sale of our property , very professional, knowledgeable and focused as well as being a simply lovely person. Guided us through our offers with confidence and was a great communicator. Conveyancing generally is often quieter and slower but we found Innes and Dawn a great support at a couple of βwobblyβ times. Steered everything through and moved things along when they felt it required it. Again very knowledgeable and reassuring at what is often an anxious time, glad we chose this firm .
Jean Β· 13 October 2025
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5/5
GoogleRecently sold my aunt's house with Anne's & Mackay. My cousin and I were joint Executors. I live in Hampshire and my cousin is out in the Daviot area. Communication could have been difficult, but they took it in their stride.
Sandy Β· 14 November 2025
Agent replied Β· 14 April 2026
Thank you so much for your lovely words, Sandy! We're very glad we could help.
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5/5
GoogleI would just like to pass on a very positive comment regarding the Innes & Mackayβs Conveyancing Team, who handled the sale of my property on Telford Rd., Inverness.
Having sold properties in the past, I always find it a bit nerve wracking, especially when it comes to the legal side as anything can pop up, especially at the last minute. But the Team kept me right up to date on all the transaction aspects and that put me at ease, and I gratefully thank you all for that!
I would highly recommend Innes & Mackay for any aspect involving the buying or selling a property to anyone that wants a professional and very helpful service and done with a smile. I will definitely be using them in the future.
Thanks again! ππ
P McLellan
Patrick Β· 7 July 2024
Agent replied Β· 24 August 2024
Hi Patrick, thanks so much for taking the time to leave us a review. We're delighted to have provided a smooth selling process for you, and are thrilled to hear that our team delivered a high level of service. Thanks again, and we look forward to supporting you again in the future.
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1/5
GoogleMy experience is ongoing, 4 weeks ago we placed an offer on a property which was accepted, our solicitor has been chasing innes and mckay weekly for formal written acceptance, now chasing daily, we are due to move in two weeks.I personally called innes and Mckay and was told this would be dealt with, still no communication, I have sent 2 emails no response. It defies logic that a buyer of a property can be treated in such a way, the seller who is probably blissfully unaware is their customer. I note that when you get a 1 star review you ask for the reviewer to contact you, tried to contact you 3 different ways and this is my 4th.
*****5th way through Facebook, and guess what no communication......
Cwk Β· 26 May 2024
Agent replied Β· 24 August 2024
Hi Cwk, we are sorry to hear about your experience. Should you wish to discuss matters further, please contact our team on info@innesmackay.com.
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5/5
FacebookI am very happy to do business with Mrs. Patricia Cantrell, a qualified and master in Bitcoin Midket FX trading. Patricia Services was amazing, with a large number of withdrawals after 2 hours of trading. I started with the $800 Standard plan and made a huge profit of $28,000 straight into my bank account. The payment system is very fast, simple and easy. Unlike other platforms, there are no fees or charges required. Click the link below to contact Mrs. Patricia for more information, tell her Mrs Lanie Miller invited you to join her Trading Platform https://www.facebook.com/Patricia-Cantrell-110123858496987/ Patricia WhatsApp +61417540586
Lanie Β· 6 May 2023
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5/5
GoogleThe team have given me a very professional service from my first enquiry about putting my property on the market to the quick sale of it. The marketing was excellent and Tracy looked after me and arranged for the survey carried out prior to getting it on the market. The viewings were arranged to suit my availability and I got timely feedback after each one which gave me some useful guidance.
Andrew Β· 11 October 2024
Agent replied Β· 24 August 2024
Hi Andrew, thanks so much for your lovely review! We're delighted to hear that you enjoyed your experience selling your property in the Highlands with Innes & Mackay, and will be sure to pass your kind comments on to Tracy.
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5/5
GoogleMy second time having a solicitor from here called Yves Robertson. recommended.
Sabia Β· 11 June 2026
Agent replied Β· 24 August 2024
Hi Sabia, thanks very much for your feedback! We'll be sure to pass on your comments to Yve.
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5/5
FacebookWow. Amazing company amazing Expert Manager. They know how to get things done when it comes to online trading. So impressed by the knowledge, and sincerity. Thank you Mrs Stella Robinson for your amazing company, you can invest in your own capacity, I will not tell you how much I invested because it private, am here online to recommend Mrs Stella Robinson for her good works, if you are looking for where you can invest your money, and where it can be safe contact her via. Email: stellarobinsonfxtrading6@gmail.comWhatsApp: +19517037360
John Β· 17 March 2023
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5/5
GoogleI would not hesitate to recommend Innes & Mackay as a Conveyancing Solicitor. I received attentive expert guidance and felt thoroughly supported at every stage in a recent property purchase. Special thanks to Debbie Grant and Shirley Cowan.
Janice Β· 11 October 2023
Agent replied Β· 24 August 2024
Thank you, Janice, for your kind words. We're thrilled to hear that our conveyancing team was able to guide you through the property purchase process.
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5/5
FacebookI have to say Mrs Stella Robinson is way above every other crypto and Forex trader. Iβve invested with her and can testify of her aptitude and expertise in trading. Thanks to her for helping me profit more than $10,000 weekly. I couldn't have made it without her effort and guidance. Contact her to help you trade and earn better in the forex market through her Email: stellarobinsonfxtrading6@gmail.com WhatsApp: +1(951)703-7360
Moses Β· 15 March 2023
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5/5
GoogleAlways a good professional team
Richard Β· 11 May 2026
Agent replied Β· 11 October 2026
Hi Richard, many thanks for leaving Innes & Mackay a positive review, it's much appreciated. We're pleased to hear that you had a good experience with our team in Inverness. Please don't hesitate to contact us again if you need us again in future.
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5/5
GoogleInnes and Mackay have been incredible through a difficult situation where I would have been completely lost without their expertise and guidance for selling a property as well as dealing with 2 estates simultaneously. During this time I was heavily involved and could not fault any part of the process. Highly highly valued services!
ChloΓ© Β· 11 October 2024
Agent replied Β· 24 August 2024
Hi ChloΓ©, thank you so much for your feedback. We are pleased to hear our team was able to help you through a difficult time. Please know that we are always here to help.
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5/5
GoogleI wish I could give more than a 5 star rating to Sarah Lilley, from this firm. She represented me in a βrelocationβ case for my two young children. She managed to fulfil my dream and get us back to Australia. Iβll be forever thankful, as it wasnβt the most easiest of cases to say the least. Sarah was professional and I highly recommend her. Sarah is still my acting lawyer on another case and I trust her completely.
Eve Β· 4 June 2020
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5/5
FacebookTracey and her team at Innes and mackay absolutely fantastic team making the process of selling a property extremely stress free would recommend the company 100% keeps you updated from the beginning of the process right to the end . I personally want to say a massive thank you to you all for all you have done for me this past few months very much appreciated xx
Alison Β· 17 May 2022
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5/5
GoogleI recently sold a property with Innes & Mackay and was very impressed with the friendly service from Lauren, Claire and Tracey. They provided clear communication at every step of the process and were very straightforward to deal with. Happy to recommend I&M as an estate agent.
Alexander Β· 4 November 2024
Agent replied Β· 24 October 2024
Hi Alexander, thank you for taking the time to leave us a wonderful review! We're delighted to hear you had a positive experience with us at Innes & Mackay.
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1/5
FacebookPhoned up today to make an appointment with Angela, that was no problem got an appointment, I then asked her Secretary Dinah MacDonald if she could speak with Angela before going on holiday regarding a form, I was told there was no such form.. but when speaking with Angela in our previous appointment, I was told there was a form. I then asked Dinah if she could speak with Angela about this form before going on holiday and I was told no she had a client in and was leaving straight away and wonβt be back until the 12th. I think Dinah was so unprofessional on so many levels, and it has put me off going to see Angela.
Lau Β· 25 October 2018
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1/5
FacebookPhoned up today to make an appointment with Angela, that was no problem got an appointment, I then asked her Secretary Dinah MacDonald if she could speak with Angela before going on holiday regarding a form, I was told there was no such form.. but when speaking with Angela in our previous appointment, I was told there was a form. I then asked Dinah if she could speak with Angela about this form before going on holiday and I was told no she had a client in and was leaving straight away and wonβt be back until the 12th. I think Dinah was so unprofessional on so many levels, and it has put me off going to see Angela.
Lauren Β· 25 October 2018
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5/5
FacebookStella Robinson is wonderful! She helped me get my first profit. She made the entire process smooth and I felt completely supported after investing the minimum of $1000 she made over $12,500 for me in a week. I highly recommend her to anyone whoβs planning on joining the cryptocurrency market. Contact her Email: stellarobinsonfxtrading6@gmail.com Or WhatsApp: +1(951)703-7360
Akani Β· 16 March 2023
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1/5
GoogleWould give zero stars if option was available. Communication by this firm was absolutely appalling. Very poor attitude by staffβ¦. mirrored by senior management, Legal documentation had fundamental mistakes. All in all a terrible service and complaint was met with a disgraceful and dismissive attitude. Avoid..
Suzanne Β· 11 October 2024
Agent replied Β· 24 August 2024
Hi Suzanne, we are sorry to hear about your experience. Should you wish to discuss matters further, please contact our team on info@innesmackay.com.
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2/5
GoogleUsed this firm for some conveyancing work. Poor communication. Wouldn't use again or recommend.
Graham Β· 14 September 2025
Agent replied Β· 14 April 2026
Hi there, Graham.
We're very sorry to hear you were disappointed in your service with us, it's certainly not how we want our customers to feel.
If you would like to discuss your experience in more detail, we would be grateful for the opportunity to learn from it and make things right. Please feel free to contact us on info@innesmackay.com or 01463 232 273.
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5/5
FacebookAll thanks to Mrs Stella Robinson Fx for the wonderful trading and profit increase she has done for me, she help me made a lot of profit in binary and crypto investment with her perfect and expert strategies.. Don't miss out to contact her on Email: stellarobinsonfxtrading6@gmail.com WhatsApp: +19517037360
Young Β· 17 March 2023
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2/5
GoogleUsed these last year not.very good i had to prompt my solicitor and speak up in court.my self very negative and only interested in getting paid wouldn't use again
Michael Β· 15 February 2025
Agent replied Β· 3 May 2025
Hi Michael, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations. If you would like to discuss your experience in more detail, we would be grateful for the opportunity to learn from it and make things right. Please feel free to contact us on info@innesmackay.com or 01463 232 273.
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1/5
GoogleThey refused to help and provide legal advice to me without any reasonable explanation. Very strange considering so many good experiences people had. Possibly they will get back to me for help. I still need it.
Eug Β· 5 September 2024
Agent replied Β· 23 November 2024
I am sorry that we were unable to assist with your enquiry. We assess all new enquiries based on the current workloads of our specialist teams and the nature of the enquiry, unfortunately we were unable to assist on this occasion.
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1/5
GoogleStay well away from this company.
I had such a stressful time, such sloppy unprofessional work from solicitor. The director was even worse. I had to pull out half way through to another estate agent to make sure everything ran smoothly.
Anne Β· 7 June 2024
Agent replied Β· 24 August 2024
Hi Anne, we are sorry to hear about your experience. We have been proudly serving the Highlands for 150 years, and are sorry that you have not experienced the high level of service we are known for. Should you wish to discuss matters further, please contact our team on info@innesmackay.com.
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