Belvoir Inverness reviews

Hello Nadia, Thank you so much for your wonderful review and kind words. It was a pleasure having you as a tenant, and we’re delighted to hear that you had such a positive experience with Belvoir Inverness. We understand that work commitments can make arranging appointments and inspections difficult, so we’re always happy to work around our tenants where possible. It’s also lovely to hear that you felt supported and that we helped make your tenancy as stress-free as possible. Thank you again for choosing Belvoir Inverness and for recommending us. We wish you all the very best for the future! Kind regards, The Belvoir Inverness Team

Dear Mr Healy, Thank you for your feedback. While we regret that you were unhappy with your experience, we must respectfully disagree with the comments and accusations you have made. We would like to take this opportunity to clarify a few important points regarding the tenancy and our role as managing agents. When Belvoir Inverness took over management of the property, we did so from a previous agent who unfortunately had not provided an inventory. As you will appreciate, an inventory cannot be conducted mid-tenancy, nor is this standard practice. However, property inspections were carried out during our management, and any issues identified at that time were reported to the landlord. We aim to carry out inspections approximately every six months, or at such times as we are in the area and access can be arranged with the tenant. As the property was located in Golspie, 51 miles from our Inverness office, inspections were planned carefully to ensure that any issues were identified and passed on promptly. At the October 2024 inspection, the only issue noted was the blown window unit, which was immediately reported to the landlord. The damp issue you later raised was not evident during that visit. In early 2025, following your request, a professional damp survey was arranged with Wise Property Care. Their report was provided to both you and the landlord, who subsequently appointed his own contractor to carry out the recommended works. While we understand your frustration with the pace of progress, both the choice of contractor and the timing of works were under the landlord’s control. We nevertheless kept you updated and passed on all concerns without delay. You have also raised concerns regarding how your complaint was handled. Belvoir Inverness is a family-run business. I am the Director, and Steven, whom you referred to, is my son and a member of our team. While we appreciate that you may feel this structure could raise questions about impartiality, all staff are expected to act in line with their professional duties and our regulatory responsibilities. We strongly refute your suggestions of dishonesty or bad faith and stand by the professionalism of our staff. As always, tenants are advised of their right to escalate any unresolved matter to the First-tier Tribunal (Housing and Property Chamber), the independent body set up to review such complaints. This option was clearly set out for you at the time. Belvoir Inverness operates in full compliance with the Letting Agent Code of Practice (Scotland) and is a member of an approved redress scheme. We take all concerns seriously and work hard to ensure that both landlords and tenants are treated fairly. We are pleased that Holly’s efforts were recognised, though we regret that your overall experience did not meet your expectations. Should you wish to discuss any remaining concerns directly, we remain open to doing so.

Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience. Due to the high demand for rental properties in the Inverness area, it is not uncommon for us to receive 70, 80 or more applications for a single property. Unfortunately, this means we are unable to offer viewings to every applicant. We understand this can be frustrating, and while we always aim to respond to enquiries as promptly as possible, the volume of applications can sometimes affect response times. We appreciate your feedback and are continually looking for ways to improve our service. We wish you all the best in your property search.

Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that you had a positive experience with both the rental and sales sides of our service. We are especially pleased to know our efforts made the process smooth for you. We really appreciate your recommendation and are glad we could help every step of the way.

Thank you for your kind review Caroline, is has been a pleasure working with you over the years. From the Belvoir Inverness Team.

Dear Rachel, thank you for taking the time to write a review and we are so sorry to hear of your frustration. Having reviewed matters we can see that you are not a customer or client of the business, we note that you were a prospective tenant who recently missed out on a property rental. Nobody was rude to you; and we have acted professionally in our dealings with you, you were not forced to do anything. Both you and your partner were afforded ample opportunity to proceed to secure the property you viewed, you were dealt with professionally and given good time at the viewing along with information of next steps if you wished to proceed to secure the rental. You were aware of the high demand for the property and we can confirm that we had more than ten people view the property the same day as you and your partner viewed. You confirmed that you wished to proceed, we issued you details of the next steps and unfortunately you did not pay the holding deposit and neither of you provided any suitable verification documentation either. You had viewed the property on the 28th of March 19, on the 29th of March 19 your partner visited our office presenting three of his own payslips, unfortunately this was not suitable to make an assessment, your partner was provided a document detailing the verification requirements however he refused to take a copy and we have not heard from him since. You visited the office late on Monday afternoon accompanied by your mother and you were notified that the property had just been secured by another applicant. Your mother questioned our policy and process and you both left the office promptly thereafter. We are an ARLA Propertymark regulated business as well as being part of the Belvoir network, as such we follow strict guidelines on our conduct and we believe that the excellent genuine feedback we receive supports both our credibility, professionalism and our commitment to customers. We are satisfied that you were dealt with fairly, respectfully and professionally however should you wish to take up a formal complaint you should go through the proper channels and contact our office who will issue you with our complaints procedure. Our office telephone number is 01463 234006 or you may email inverness.admin@belvoirlettings.com. Customer Relations Belvoir Inverness

Dear Mr Wright, thank you very much for taking the time to add a review in respect to our business. Genuine customer feedback is very important to us here at Belvoir Inverness whether negative or positive as it helps us to continually improve on service standards. We are a regulated ARLA Propertymark Protected business with a full customer complaint procedure in place for any customer to engage in. Having conducted a thorough search we can see that you have never made any formal complaint to our office. We have taken the time to look into the background to this matter and take this opportunity to respond to your review. Your Landlord served you notice so that they could take back possession of their property due to a change to their personal circumstances. You had moved into Culcairn House during May 2016 and had settled in well, having relocated from Manchester to take up a new key management position at The Edinburgh Salmon Company in Dingwall, Mrs Wright worked for B&Q and found a position with B&Q in Inverness. This was a positive move for you and your family and we done our best to assist you at that time. For the duration of your stay (until you received notice to end the tenancy) we experienced good relations with you and there were no breaches of tenancy by you, no rent arrears and no rent unpaid by you. Within our scope of service and duty of care all maintenance reported was dealt with timeously as our records and certificates can evidence. You thoroughly enjoyed staying at the property which we can see in our communications with you and on your Facebook. However we understand that you became frustrated when your Landlord decided to end the tenancy and much of this frustration was vented out at our operatives and contractors. We have since also understood that at this particular time your job at The Edinburgh Salmon Company was under threat due to The Edinburgh Salmon Company facing closure and that subsequently the factory ceased trading resulting in your loss of job. We can fully understand that you would have been frustrated however all these matters were entirely out of our control. The property was offered to you fully compliant with all letting regulations and in a good clean condition, this is evidenced by the check in records. At check out you missed to clean some areas including the inside of the oven which was left with stubborn burnt on grease and food residue. An estimate for a deep oven clean to recover the Landlords costs along with some of the other items requiring attention was £200.00. A claim for this amount was made against your registered deposit with the remaining amount of deposit directed back to you. We have not taken any money from you; your deposit is registered in accordance with Tenancy Deposit Schemes (Scotland) Regulations 2011 and held with Letting Protection Scotland who are a Government Approved Deposit Scheme operator. You may challenge this cost if you wish and the proper channel to do that is directly via the Scheme operator. We have acted entirely professionally as agents; we have not taken anything from you or been of disservice to you. We fully appreciate that we are likely to have been an easy target for you to vent your frustration during your recent unfortunate circumstances. In the interests of the integrity of reviews and to ensure that you are not violating the terms and conditions of the review services (which can lead your social media sites being shut down) reviews should be on topic and be factual. Having looked at the background to your case we can see that your review is disingenuous, off topic, vexatious and not factual. We would encourage you to contact our customer relations team to discuss any genuine concerns in the first instance or you may wish to register a formal complaint, either way we are more than happy to assist you through the proper channels that are available to you. Customer Relations Belvoir Inverness

Thank you for your feedback. We appreciate you taking the time to share your thoughts. We’re sorry to hear that you felt there weren’t enough private rental options available at the time of your search. The availability of properties can change frequently, so we recommend keeping an eye on our website, as well as our Facebook page and Rightmove, where new listings are regularly updated.

Thank you so much for your kind words! 🌟 We truly appreciate your support and are delighted to hear you have had a positive experience so far with us, should you require our assistance please call the office on 01463 212899. …

Many thanks for your positive review Elinor, we really appreciate it!

Thank you so much for your kind words! We're incredibly proud of our team, and it means a lot to hear that their care and compassion extend beyond just the job. We're glad our staff member was there to help your neighbour, it’s moments like these that remind us what community is all about.

Dear Jake Mackenzie, we have no record of you being either a client landlord or a tenant or even an applicant. If you do wish to progress a complaint, please contact the office directly and they will issue you with the complaint procedure process, although to go through a complaint you will require to be verified as a customer. Thank you from all at Belvoir Inverness.

Hi Gilbert, Many thanks for your positive feedback regarding your Lettings experience with Belvoir Inverness. After taking over the Belvoir Inverness branch in Feb 2022 we now also offer the service of selling property. We are pleased to see you have enjoyed your experience with Belvoir over the years and we wish you all the best in the future.

Many thanks for your positive feedback Val! From us all Belvoir Inverness we wish you all the best and thank you for your business.

Thank you for your review. We understand that you are unhappy with the outcome of the move-out process, and we would like to take this opportunity to address your concerns. As we had just taken over the management of the property from a previous agent, there was a transition period during which your deposit was being transferred from My Deposit Scotland to Safe Deposit Scotland. You were informed of this process. Regarding the claims of excessive charges, we want to assure you that we followed the proper procedures in line with industry standards. All charges were fully documented, and we provided you with detailed explanations for each item. When the matter was brought to the dispute resolution process, you chose not to challenge our costings and agreed to the charges. Our goal is always to handle disputes fairly and transparently. We conducted a thorough check-out process and communicated the findings to you. While we understand that disputes can be frustrating, we aim to resolve them based on the evidence and the guidelines set by the relevant authorities. If you have any further questions or concerns, or if you would like to discuss this matter in more detail, we encourage you to reach out to us directly. We are here to help on 01463 212899.

Hello Jim, many thanks for your feedback. Belvoir Inverness really appreciate it!

Hello Maggie, many thanks for your feedback. We really appreciate it!

Dear Amy, thank you for taking the time to add a review. Unfortunately we have no record of you, if could contact our office on 01463 234 006 or email inverness.admin@belvoirlettings.com we would be happy to take further details and will do our best to assist you where possible. Customer Relations Belvoir Inverness