Every review we hold for the Ilfracombe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDouglas and Dean did a super job of selling our bungalow. Andy put together a perfect listing for us and amazingly we were sold within 4 days of going on the market. Despite problems at the bottom of our chain which delayed completion significantly, Nicola kept us well updated each week and worked very hard in keeping up the pressure on the solicitors in the chain below us. I’d like to thank Nicola, Andy and the rest of the team for doing a first class job. Would highly recommend Douglas & Dean for anyone wishing to sell/rent. Many thanks!
Richard · 28 July 2025
Agent replied · 12 November 2025
Hello Richard, Thank you for your wonderful review! I'm delighted you had such a positive experience selling your bungalow with Douglas & Dean Estate Agents.
It's great we found you a buyer in such a short space of time, the property looked great and the good weather certainly helped. Nicola certainly helped get the sale through with lots of work going on in the background. We’re proud to offer a professional, responsive, and reliable estate agency service in Ilfracombe.
Thanks again for choosing Douglas & Dean. If anyone is looking to sell or rent property locally, we’re here to help!
★★★★★ 5/5
GoogleThank you very much Andrew and the team, you guided us through what turned out to be a complex property sale, with the utmost professionalism. At times going above and beyond what could normally be expected of an estate agency. We have no problem in recommending you to anyone thinking of selling a property.
Alan · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words. We’re delighted we could support you through what became a more complex sale and help guide you every step of the way. Providing professional advice and going the extra mile for our clients is always our aim, so your feedback truly means a lot to Andrew and the whole team. We greatly appreciate your recommendation and wish you all the very best for the future.
★★★★★ 5/5
GoogleThanks so much to Douglas and Dean for the sale of our property! It has been a long and complicated process with challenges along the way for ourselves, and for the others forming our chain. Thanks to Andy especially, but also to Nicola, Jake and Tracey who have all been involved in the process, with clear communication and support each step of the way. Exchange has happened, and completion is approaching!
Fliss · 13 October 2025
Agent replied · 12 November 2025
Thank you for the review Fliss, glad we got there in the end with everyone being patient.
★★★★★ 5/5
GoogleWords cannot express how amazing these estate agents are! Especially Nicola and Tracey in lettings. The whole process from applying to view the rental to moving in was so smooth. Even 2 weeks before Christmas it was not stressful in the slightest. They are all so friendly and attentive, it makes all the difference. Nothing is too much trouble. The welcome hamper was also beautiful and almost reduced me to tears. Thank you so much for everything, if I could give more than 5 stars I would.
Kat · 20 December 2024
Agent replied · 23 December 2024
Thank you for your kind words.
★★★★★ 5/5
GoogleTracey and the team were very helpful from start to finish. They kept us well informed of the progress of our application, and everything went smoothly. We were very impressed by the welcome pack that we were presented with, it was a very nice touch.
Would definitely recommend them as an agent !
Pauline · 9 August 2025
Agent replied · 12 November 2025
Hello Pauline,
Thank you for your kind review. We hope you have now settled into the property.
★★★★★ 5/5
GoogleI would like to thank Nicola, Andy, Jake & Tracey for getting me through my rollacoaster of a journey, and what a journey its been, I couldn't of done it with out you all, what an amazing team you are. Andy sold my property in just 2 weeks, …
Donna · 16 August 2025
Agent replied · 23 September 2025
Thank you so much for your kind words! We're absolutely thrilled to have been part of your journey and to have helped you through the process. It was a true pleasure working with you, and we’re grateful for your trust in our team and … More
★★★★★ 5/5
GoogleAndy and Jake were apazing right from the start. I had faith in them to sell my house. I’ve now got a SOLD sign outside my house. Only took a couple of months and that’s when houses weren’t selling. One very happy customer. Thanks guys. 😊👍 …
Jane · 16 March 2026
★★★★★ 5/5
GoogleGreat service from Andy and the team from start to finish. Really helpful with potential purchase, dealing with queries, arranging visits and liaising with seller over sale price and other arrangements. No pressure at all, proper old school experience and professional service. Highly recommended 😊 …
Paul · 16 March 2026
★★★★★ 5/5
GoogleAll staff were very friendly and approachable, understanding and "human". There was a lovely gesture after completion where i was given a moving home box full of goodies like bamboo diffuser, chocolates, coffee etc, was a lovely surprise!
Catherine · 25 July 2025
Agent replied · 23 September 2025
Dear Catherine,
Thank you for your lovely review. We really do appreciate this as much of our … More
★★★★★ 5/5
GoogleAndy, Jake, Nicola & Tracey, went over and above their professional duties to assist with Sale of our property! The team kept us up to date with viewings and were always on hand promptly to respond to any queries to ensure a smooth and straightforward process on all matters. We would not hesitate to recommend for a professional and friendly service.
Elaine · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your wonderful review. We’re absolutely delighted that Andy, Jake, Nicola & Tracey were able to support you throughout the sale of your property. Keeping our clients fully informed and making the process as smooth and straightforward as possible is always our priority. Your recommendation truly means a great deal to the whole team. Wishing you all the very best for the future, Pop in when you next back in North Devon.
★★★★★ 5/5
GoogleI am SO pleased with the house that I almost didn't buy so I decided to write a poem for Douglas & Dean, they've been amazing, but especially Nicola...this will explain... …
Kate · 16 July 2025
Agent replied · 23 September 2025
What an amazing review-and poem too!
We’re so glad Nicola (and the whole team) could help you find your perfect Devon … More
★★★★★ 5/5
GoogleAbsolutely fantastic estate agents. They really looked after us very well and sorted out all the problems that we had. They went far and above most agents to sell our property. We are so so happy with our outcome. Thank you very much all of you 😀 …
Sheila · 16 March 2026
Agent replied · 16 April 2026
Thank you Sheila, so glad we found you such a nice apartment as well. Hope you both have many happy years there.
★★★★★ 5/5
GoogleFrom Day 1, Andy, at Douglas and Deane, has been fabulous. Kind, honest and open, Andy took us from our initial viewing of our new home,
through to exchange. At times, the process was extremely stressful, however Andy was with us every step of the way and we really appreciated his regular phone calls updating us. We can't fault Douglas and Deane, in Ilfracombe.
Ros · 20 October 2023
Agent replied · 16 June 2024
Thank you
★★★★★ 5/5
GoogleI thoroughly recommend using this estate agent. Andrew has been professional and understanding throughout the sales process, which is never an easy undertaking. His expertise and judgement have helped us to navigate the storm, and we’ve been kept well informed throughout by both himself and his very capable and reassuring team.
Ann · 20 October 2023
Agent replied · 16 June 2024
Thank you
★★★★★ 5/5
GoogleThe Best Selling experience you could hope to have in North Devon! I can not recommend Andrew Carr highly enough as an estate agent. He is so knowledgable, easy to get on with and has a ‘no-waffle-straight-talking’ approach which I really appreciated. Andy is unflappable and keeps you in the loop at all times. He and the team are super friendly and approachable, they kept my spirits up throughout the whole process. Thank you guys.
Melika · 21 August 2023
★★★★★ 5/5
GoogleWe cannot rate Douglas & Dean highly enough! Incredible, outstanding service and communication from my very first phonecall until completion. Ours was a complicated situation but we were always dealt with courteously and patiently! We contacted Douglas & Dean on the Monday and within seven days we were sold! I would recommend Douglas & Dean wholeheartedly and would definitely use them again. First Class Service & a lovely team, thank you all.
Lucy · 21 August 2023
★★★★★ 5/5
GoogleAs a landlord who does not live locally it is extremely important to me to use a letting agent who not only handles everything for me, but does so in an extremely efficient and professional manner. Nicola and her team have always been exceptionally helpful and dealt with any issues that have arisen in a way that has suited everyone. I have been using Douglas and Dean for many years now and wouldn't consider going anywhere else. I would highly recommend them to people I know. The service provided is ultra friendly, very accommodating and nothing ever seems too much trouble. I would give more than 5 starts if I could.PositiveResponsiveness, Quality, Professionalism, Value
Lorraine · 17 June 2022
★★★★★ 5/5
GoogleWhat a great team. Estate agents often get a bad name, well it’s because people aren’t using Douglas and Dean in my opinion! My chain was far from straightforward with a few complications long the way, but Douglas and Dean were so helpful. …
Terry · 16 April 2025
Agent replied · 16 April 2026
Thank you for your kind words Terry. I’m glad you finally got the property you originally wanted in the end.
Hope the move goes well when you eventually move in.
★★★★★ 5/5
GoogleFantastic communication and updates. Any questions promptly answered, we have just purchased via D&D and we were even given a welcome pack!
Thankyou Andrew, Jake and Nicola
Janet · 3 August 2025
Agent replied · 12 November 2025
Thank you so much for your kind words! We're delighted you had a smooth experience purchasing through Douglas & Dean. It was a pleasure working with you. Andrew, Jake, and Nicola all send their best, wishing you all the best in your new home!
★★★★★ 5/5
GoogleWe have just completed on selling the family home in Ilfracombe. We were recommended Douglas & Dean, & throughout, Andy & Nicola navigated us through the process. …
Paul · 16 June 2025
Agent replied · 26 May 2025
Thank you Paul for the business and recommendation.
★★★★★ 5/5
GoogleEveryone at Douglas and Dean were professional, friendly and went the extra mile to get to the job done. I highly recommend their services.
Flo · 25 July 2025
Agent replied · 23 September 2025
Thank you for your kind words!
We’re thrilled to hear that you found our team at Douglas and Dean to be professional, friendly, and committed to going the extra mile. … More
★★★★★ 5/5
GoogleWe had been really struggling to find a property to rent over the last two months, which was incredibly stressful, but Nicola was amazing and completely eradicated this stress for us. She was not only wonderfully kind and accommodating but really prioritised us and communicated fully at all points. We will be moving in two days and yet we only put our offer in 4 days ago!PositiveResponsiveness, Quality, Professionalism, Value
Bryony · 17 June 2021
★★★★★ 5/5
GoogleDouglas and Dean were fantastic from valuation to completion. Professional in all aspects of the process, it ran smoothly with frequent updates and they were a pleasure to deal with. Impressed and happy.
Richard · 30 March 2025
Agent replied · 26 May 2025
Thank you Richard. I’m glad you instructed the solicitors early on. It certainly helps get a sale through in a relatively short time. Sorry I was busy when you called in yesterday.
★★★★★ 5/5
GoogleHad a truly superb experience with all the staff at Douglas and Dean. Always kept in touch. I wouldn’t hesitate in using them again for my future property sales.
Roger · 16 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
