5/5
GoogleThanks Madhu for everything 🙏 ❤️ …
Agent replied · 23 August 2024
Thank you very much for the feedback Mr Bogdan, I hope you are settling well in the property. Kind regards
Trusted Agent profile · Ilford
Reeds Rains Ilford reviews
★★★★★
2,039 reviews across 2 platforms
716 Cranbrook Road, Barkingside, Ilford, IG6 1HU
Reeds Rains's office in Ilford, at 716 Cranbrook Road, is rated 3.7 out of 5 across 2,039 reviews on two platforms, including 67 Google reviews rated 4.1.
Reviews
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
Google4/5
TrustpilotJennifer goes above and beyond
Jennifer is so helpful. Nothing is too much trouble for her. Very efficientAlways keeping us updated with the property.
Agent replied · 23 November 2024
We're delighted to hear about your positive experience. It's wonderful to know that you found Jennifer so helpful and efficient. We appreciate your kind words and will share your feedback with her.
5/5
TrustpilotBest lettings agents in the area - Gosforth
The staff at reeds rains Gosforth couldn't have made our renting experience any easier. From the viewing all the way up until us moving into the property they have been helpful in anyway they could, even down to recommending companies to help us move with us not being from the area. Big shout out to Phil and Kirsty!
5/5
TrustpilotMy Initial Call with Lucy was warm and…
My Initial Call with Lucy was warm and welcoming, she was able to accommodate myself for a viewing soon as due to my work schedule, ever since Lucy has followed up and has been nothing but above and beyond for myself and my wife, she has kept us in the loop from start to finish I would definitely highly recommend anyone to approach Lucy as I am confident that you will receive the highest level of service that we have received I am grateful for the fast and efficient process to renting my home. Once again perfect service from Lucy and the team.
5/5
GoogleMadhu was extremely helpful and supportive throughout my tenancy process. She made everything smooth and stress-free, and I really appreciate her professionalism and kindness.
5/5
TrustpilotVery helpful and friendly agency with a…
Very helpful and friendly agency with a very good knowledge of Rye.
Agent replied · 27 May 2026
We truly appreciate your kind words about our agency and our knowledge of Rye. Regards, Reeds Rains
1/5
TrustpilotWhy do we still need Estate Agents in 2024?
Apparently this estate agent can only sell houses during THIER opening times. How ridiculous. All they need to do is contact the seller to ask if they are happy to undertake a viewing after work, around 5-6pm. If the seller is not happy with that, fine, I'll respect their wishes and find another property. My wife and I are registered with them and we've already viewed another property where the vendor showed us round. Don't the majority of people who want to buy a house work for a living? I thought estate agents had modernised their practices but Reeds Rains still seem stuck in the 80s.
Agent replied · 17 June 2024
Hi Zahid,Sorry for your review - we would like to investigate your issue further. You will receive a request for more information from Trustpilot. Regards,Reeds Rains
2/5
TrustpilotWhen the going got tough, the manager went AWOL
This is in reference to the Rye Branch.All started well with my intended property purchase, but I was to learn I made a big mistake in using their recommended company of conveyancing solicitors.When the latter proved to be simply appalling, the branch manager decided to go AWOL. No attempt was made to retrieve the situation or to contact me.That was the end of the potential sale. So very disappointing.
5/5
TrustpilotFriendly and approachable team
Friendly and approachable team, kept us fully informed all the way along. Very professional
Agent replied · 27 May 2026
We're happy to hear our team was friendly and kept you informed. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotExcellent services
Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.
Agent replied · 27 May 2026
We're so glad you enjoyed our friendly, helpful staff and quick, knowledgeable responses. Thank you! Regards, Reeds Rains
5/5
TrustpilotGreat experience
Simon and Kurtis made the selling of our home very straightforward. Easy to contact and no question ever too small.
Agent replied · 25 October 2024
We're thrilled to hear about your positive experience! It sounds like Simon and Kurtis provided exceptional service, making the process smooth and stress-free. We appreciate your kind words and are happy to hear you felt comfortable reaching out with any questions.
1/5
GoogleI’m surprised at all the good reviews as they’re the worst estate agents I have been with. The landlords were horrible and had no sense of privacy as everytime they came in our house they pretended as if we weren’t there and casually entered each room looking around, without knocking. We were there merely 8 months in and they had visited us at least 3 times. Then later on they requested we move out as they were gonna ‘sell’ the house. The landlord showed up at our house to say this without warning or anything btw, just knocked on the door and expected us to be home. The agents extremely rude doing the move out checks and their interactions throughout the whole thing. Wish I could remember that one lady’s name. The agency and landlords we have now have not bothered us ONCE this far, they came only to fix an outlet and were so respectful of our space they did not go anywhere but the corridor. Please choose your agency wisely!!
Agent replied · 23 August 2024
Dear Sir/Madam, We are unable to find any records of such events as mentioned in your review. We would request you to kindly call us on 02085502136 and speak to Bernard or Surinder to address the issues raised in your review.
1/5
TrustpilotRude
Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.
Agent replied · 17 June 2024
Hi Sarah,Very sorry to read your review. We would like to look into this further so we will be sending you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotPOOR ESTATE AGENT
We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .
Agent replied · 17 June 2024
Hi David, Thank you for your review, and I'm sorry that this is how you feel. I cannot agree with your comments around lack of feedback for your viewings as we had multiple customers viewings on your property and I can see notes on every viewing where the staff were chasing and collecting and giving feedback to you. I also do not agree with your loss of interest comment either. I, personally, helped negotiate the offer, achieving £14,000 above the asking price as well as running through information, looking at floorplans and discussing the property you wished to purchase (not being sold via Reeds Rains). During the progression of your sale, I had numerous conversations with you, including when your buyers had lost their purchaser, and I understood from the buyers you had exchanged numbers. At the exchange and competition stage we would normally receive all keys and would thank you for being a customer however, with you having exchanged numbers, and agreeing with the buyers you would meet them to hand keys over directly, we were left out of this stage. So I will thank you for being a customer, I'm happy we helped you buy and sell and buy again, I hope you enjoy your new house and hopefully our paths cross again.Regards,Reeds Rains Selby
5/5
TrustpilotDean was very professional and…
Dean was very professional and accommodating, and took the extra mile to fit us in.
Agent replied · 23 December 2024
We're delighted to hear about your positive experience. We appreciate your kind words about Dean's professionalism and willingness to go the extra mile. We strive to provide excellent service, and we're glad that Dean was able to meet your needs.
1/5
TrustpilotAbsolute rubbish. Do not use Reeds Reins Ossett
Absolute rubbish. I don’t recommend. I’m in the process of selling. It’s been a total frustration & I feel very badly let down by the staff at Reeds Reins Ossett. I have no idea what they are doing for their commission as it’s always me that’s chasing & trying to get things moving, I’m always getting the answer machine & I very rarely get calls back. It would be a very big review if I went into the nitty gritty of the problems due to their lack of effort. Communication is RUBBISH, the worst of any company I have ever dealt with. They didn’t keep on top of our first sale & we lost alot of time because of them. The second sale is on with & again they haven’t done anything. We’re 3 months into a sale that was supposed to take a month & it’s because they don’t chase things up or communicate with you. I complained by email to the manager laying out their negligence with the first sale. One of the members of staff agreed with my comments on the phone but the manager never responded. I rang twice for a response to my email…nothing. I’ve screenshot all the calls & you can see from my call log that they don’t get back to you. I emailed asking for a response to my complaint & it wasn’t barely a response just a couple of lines of nothing. I’m so so frustrated & fed up of doing all the leg work myself. Very disappointed. I was about to pull out of the sale & move somewhere else as I’d had enough & then they finally did something, however since then I’ve had nothing & yet again I’ve had to chase.
Agent replied · 17 June 2024
Hi Victoria,Sorry to read your review. Your feedback is extremely important to us. We want to look into this matter further, we will send you a request for more information directly via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotSold my house with reeds rains i’ve had…good experience
Sold my house with reeds rains i’ve had a bad experience with Reeds Rains in the past so was sceptical about using them again until I met Mel, the manager very professional and warm person when my sale fell through she personally took charge and got us back on track with another buyer we lost no time and soon had a sale
5/5
TrustpilotSold in a month
House was on the market just over a month, we were kept informed every step of the way
Agent replied · 25 October 2024
Thank you for sharing! We're glad the process went smoothly, and it's great to hear you felt well informed throughout. Congratulations on the quick sale!
5/5
TrustpilotThe entire team at Crossgates were…
The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.
1/5
TrustpilotVery cumbersome process
This was cumbersome and unnecessary made a very difficult process. I was a guarantor. Then I needed a reference from my employer. I have to submit taxes. Totally crazy. I have no idea how this people can even rent one house. If I wasn’t doing it for my loved one I would totally go somewhere else. They need to tone it down. Pure nonsense. Scary stuff
Agent replied · 25 October 2024
Hi Fadeke,We understand your frustration with the process. We appreciate you bringing this to our attention and will share your feedback with the appropriate team. We are always striving to improve our processes and make them more user-friendly.RegardsReeds Rains
5/5
TrustpilotEveryone at Reeds Rain’s is so helpful
Everyone at Reeds Rain’s is so helpful, they all go above and beyond. Communication is excellent and very professional.
Agent replied · 21 March 2026
Thank you for your kind review, all the best from Team Chapel House 💙
5/5
TrustpilotSo straight forward everything…
So straight forward everything explained well. All went very smooth from the very start
Agent replied · 23 December 2024
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to make our services straightforward and easy to understand, and we're glad that our efforts were successful in your case.
5/5
TrustpilotProfessional service from all staff in…
Professional service from all staff in the sale of the property
Agent replied · 27 May 2026
We're happy to hear our team provided professional service. Thank you! Regards, Reeds Rains
5/5
TrustpilotJust recently signed up with Reeds…
Just recently signed up with Reeds Rains and so far so good. Very friendly and helpful with selling process
Agent replied · 21 March 2026
Thank you for the lovely review Shirley!
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