Reeds Rains Ilford reviews

★★★★★ 5/5

Trustpilot

Liam and Keaton were brilliant

Liam and Keaton were brilliant, my dad had been flooded out and needed a new home they did everything they could to get him in his new place ASAP. They were sympathetic and very professional. Communication was great, I can't thank them enough. Definitely recommend.

Customer · 1 December 2023

★★★★★ 2/5

Trustpilot

Discriminate against the elderly

Well it was shocking from the start and got worse quickly. Agent turned up late, didn’t know where the property was, I found the right door. Did know how much per month so that was a surprise but I did know that. Despite that I put in an offer to rent as require a place to live due to a severe fire in my apartment which my elderly mum was lucky to escape and the place was close to my flat. Going through the process the agent apologised as she put the property was available on the ad however she said it should’ve been the 29th Sept, so had to push for the 22nd as a move in date. Now it’s looking heavily unlikely as the Right to Rent doesn’t cater for what the retired and elderly have documentation wise and the agents (Aky) stick to this even though there’s exceptional circumstances as documentation was lost in the fire and homeless. In these cases this needs to be questioned and fed back to management. No wonder homelessness is on the rise. Absolutely shocking customer service all round and now we have nowhere to live because we chose the wrong place.

Nicola · 18 September 2025

★★★★★ 1/5

Trustpilot

0/10

If I could review this estate agents lower I would. I initially signed for a property in 2021 with a partner - they messed us around for weeks at a time and made the moving in process as stressful as possible which lead to them finally releasing the keys after office hours despite having a moving van waiting all day. Immediately after moving in we had to make a formal complaint due to having to wait over 8 weeks for acknowledgement on maintenance issues. Not something you want straight after moving into a property? Not to mention later going 3 days without heating or hot water in the height of winter.They shut us up by offering to pay compensation of £150 for the inconvenience.However, later in the tenancy the other tenant moved out leaving me, a single young woman, living alone. The landlord, an older gentleman, turned up to the property without notice several times. On one occasion, I granted access to the property for him to review some damp problems, whereby he made multiple inappropriate comments about how my tattoos would look better without my clothes on, and that I was safe going upstairs alone with him. A few days after this, he knocked on the door at circa 7pm at night asking me to go for drinks with him.Being a woman living alone, knowing that this man is aware of this and is in a position of power, I didn't speak out until the end of the tenancy.This landlord then decided to claim over £700 of damages from myself. Luckily, we used the Zero Deposit Guarantee scheme and so they disputed this on my behalf and over £500 of this claim was rejected. Leaving me to pay just under £185 which was settled at the end of 2023.However, over a year after the end of the tenancy, Reeds Rains has just contacted me stating that I owe them £22. A reminder this was paid in 2023, the year that the tenancy ended.I would never ever recommend anybody to use this estate agents, it's a law suit waiting to happen and they clearly don't care about the safety of their tenants from landlords taking advantage of their position nor do they communicate with each other at all and prefer to harass previous tenants.

Rebecca · 24 July 2024

★★★★★ 1/5

Trustpilot

Reeds Rains at Chapel House. Worst agent in the North East

Reeds Rains at Chapel House. We recently bought a house and these people were unfortunately the acting agent. The vendor wasn't happy with them and neither were we. What a rip -off. Talk about giving the industry a bad name. Charged us £60 to carry out an I.D. check when we were stood in their office with our official documents. No, we can't take a copy, you have to pay a fee and use our app!! So we paid under duress as we wanted the property. The app simply asked us to upload the documents. As if that made any difference as opposed to them photocopying or scanning them themselves. During the next six to eight weeks of the process, we never had one single phone call from them giving us any update. When we rang them close to completing on the purchase we were told they would ring us. They didn't!! I have dealt with other agents as an investor and for private purchases. These people are pathetic and a disgrace to the industry. Don't touch them with a bargepole. Useless!!

Dave · 12 July 2024

★★★★★ 1/5

Trustpilot

I strongly advise against using this…

I strongly advise against using this property management company. My experience with them has been nothing short of dreadful. I was constantly having to chase them for updates on the tenant eviction process. As of June 20th, I was told the matter was "under investigation." However, it wasn't until July 1st that I was finally informed the tenant had vacated the property, with rent paid through May 31st. In retrospect, this means my property sat vacant for an entire month with no notification from the agent. This is an absolute disaster and a complete dereliction of their duties as the property manager.The level of incompetence, lack of communication, and failure to keep me informed in a timely manner is unacceptable. This agent has provided the worst service I have ever encountered. I would caution any landlord against entrusting this company with the management of their rental property.

Divine · 1 July 2024

★★★★★ 5/5

Trustpilot

Fantastic company

Fantastic company, always ready to provide good advise , would seriously recommend them to all my friends and family.

Mrs · 14 May 2026

★★★★★ 5/5

Trustpilot

Wonderful! Really very helpful

You were really very helpful, listened & understood. Some agents just wanted to give a valuation without viewing our home and seriously undervalued what it was worth.The viewings were on time, you obviously know what you are doing as it sold in a week, quicker than we expected.All in all a very pleasant experience.Thanks, will recommend your professionalism to others.

Mr · 4 September 2024

★★★★★ 5/5

Trustpilot

FANTASTIC AS ALWAYS!

FANTASTIC AS ALWAYS!!

David · 1 September 2026

★★★★★ 5/5

Google

I highly recommend Reeds Rains Estate Agents in Ilford. In 2018, Bernard sold us our property and this week he Sold it for us to a lovely couple to enable us to move onto new adventures. Surinder marketed the property for us and then Bernard took over and kept us up to date all the way through, the whole procedure took 4 months. We can’t thank them enough for all their help and guidance throughout. Michelle & Sean

Michelle · 17 September 2025

★★★★★ 5/5

Trustpilot

Great experience

Alex has been super helpful and efficient when it came to negotiations. Thank you for helping us with buying our first property.

Erika · 27 November 2024

★★★★★ 5/5

Trustpilot

Selling in a week

Great communication from the beginning from viewing the property to putting the property online and selling within a week.

Helen · 5 May 2026

★★★★★ 5/5

Google

Outstanding service from start to finish. Everything explained and handled patiently and efficiently throughout. Bernard kept us calm (and sane) and steered us towards a happy completion. So glad we chose Reeds Rains and we will be recommending you for a long time to come.

Ros · 24 August 2023

★★★★★ 5/5

Trustpilot

Excellent Service The staff at Reeds Rains Ormeau Road…

The staff at Reeds Rains Ormeau Road made selling my house an easy process Ryan who was the estate agent whom I was dealing with was my main point of contact and was always very friendly, approachable, pleasant to deal with and knowledgeable as was Grainne the main negotiator who gave me good advice when required who I dealt with over phone and kept me constantly updated throughout the transition of selling the property which was sale agreed within a matter of weeks. I can highly recommend them

Nicola · 23 May 2023

★★★★★ 5/5

Trustpilot

Hedgerows road Leyland, early days

still early days ,but at the moment. I will pass comment after full process has been completed.

Gary · 14 May 2026

★★★★★ 5/5

Trustpilot

Selling experience

Everything! I have used a few estate agents over the years and I would say, these are by far the best I have dealt with. The staff are very professional, approachable and very quick to reply to queries. David is an asset to the company, nothing is to much trouble, he is a very hard worker and yet still remains pleasant and approachable. I am a bit of a forgetful fruitcake, but they have managed to keep me on track and everything is going great. The girls I have spoken to have all been lovely. If I were to sell my house again ( which I am never going to) I would use Reeds Rains with no hesitations.

Debra · 17 May 2023

★★★★★ 5/5

Trustpilot

Thank you

Purchased a house through Reeds Rains Huddersfield, the staff have been excellent and responded to my queries efficiently. I would like to say a special thank you to Ronnie who went out of his way to make the process smoother and provided regular updates. Thank you all.

Jas · 7 June 2023

★★★★★ 1/5

Trustpilot

Really awful company to deal with

Really awful company to deal with. They lie many times and avoid responsibility for their incompetence, Integrity is missing in bucketloads but greed is a paramount behaviour. Why this company is allowed to operate as a tenancy management company with utter contempt toward the customer is beyond me. Hard faced liars. Not a thread of sincerity. Absolutely stressful to deal with and will never go back.

Joanna · 25 September 2020

★★★★★ 5/5

Trustpilot

I had a great experience with Reeds…

I had a great experience with Reeds Rains. Simon and Kurtis were very informative and keep me updated through out the process.

Ms · 22 October 2024

★★★★★ 5/5

Google

Excellent service - Definitely recommend Reeds Rains Ilford. The entire buying process went smoothly and Bernard was always contactable whether in person or by phone call.

Bilal · 24 September 2025

★★★★★ 5/5

Trustpilot

Freindly helpful service…

Staff very freindly and helpful have kept us up to date with things. Never too much trouble even when i was phoning quite regularly no one made you feel like you were a nuisance , they seem to understand the stress of moving . Would highly recommend reeds rains

Jane · 28 April 2026

★★★★★ 5/5

Trustpilot

Gosforth Team

The team at Gosforth Newcastle are knowledgeable about the area and the market. I have used their services for several years. Their strength , in my opinion , is their ability to deal with queries and problems quickly. They are always easy to reach by phone and email and a pleasure to talk to. Thank you Kirsty, Phil and Maddie.

CustomerR · 26 June 2024

★★★★★ 1/5

Trustpilot

Reeds Rain Blackpool - poor Customer Service and Liars

Reeds Rains Blackpool provide a shocking service to tenants/potential tenants. I viewed a property on Saturday and emailed after the viewing to say I was interested but needed the remnants of the previous tenant removing (including dirty pillows and shower gel) and some electrical things checking to confirm they all were in satisfactory working order. I expected at least an email to thank me for my interest but nothing so I called and left a message for the negotiator to call me back. No return call so I called again and was told by the other lettings person that the landlord had rejected my interest with no explanation available. The negotiator, Hannah, had left at this point. I left a message for her to call the following day and still no contact. I rang two more times and finally got to speak to her but she though being told no was satisfactory with no explanation. I said she was meant to negotiate with me and the landlord as without a tenant there is no let. I agreed to store the tat in the cellar and asked her to go back to the landlord. We then got cut off and I rang back and her colleague refused to transfer the call! I advised the Hannah was taking my details (again) and was going to speak to the landlord. She then put me on hold without warning and then came back to say that half an hour ago, the landlord had called to say that their friend was taking on the house. I left it here, but my partner called up today to show interest int he property and was told it was still available! So not only is the customer service atrocious, they are liars too! Avoid at all costs.

Miss · 8 March 2023

★★★★★ 1/5

Trustpilot

What an absolute joke

What an absolute joke they are sold house quick but took 7 months to complete. They always had an excuse . Never there fault When rang up to chase they was just about to do it ? Never kept me upto date . Never rang back when supposed too

Carl · 13 January 2023

★★★★★ 5/5

Trustpilot

Great service and professionalism.

It was a great experience dealing with Reeds Rains. I just landed in UK and I struggled a lot in finding a place as per my need, but special call out to Gurdit for his attitude and professionalism to make this deal for me. I dealt with Many agents before when I was here last time but Team Reeds Rains is best in every aspect be it responding to calls, emails and top class service. Thank you Gurdit and Team, much appreciated.

UP · 10 February 2023