1/5
GoogleGuys stay away from this agency! They provide an extremely bad service also they do not pick up the phone and show up. Ken is very arrogant! In general no body cares what you are looking for so don’t expect any support.
Trusted Agent profile · Ilford
Portico Ilford reviews
★★★★★
1,313 reviews across 2 platforms
207 Cranbrook Road, Ilford, IG1 4TD
Portico's office in Ilford, at 207 Cranbrook Road, is rated 4.2 out of 5 across 1,313 reviews on two platforms, including 211 Google reviews rated 4.1.
Reviews
Every review we hold for the Ilford office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFriendly and efficient service
Jake was really thorough from the first viewing until I moved into the property. He kept me updated regularly and followed up on my queries and questions as quickly as he could. He was refreshingly friendly and helpful throughout.
5/5
TrustpilotMy roommates and I are not the most…
My roommates and I are not the most organised however with the help of Portico and Jade Pope, the process of finding an apartment and dealing with paper work was incredibly smooth. Thank you Jade and Portico.
5/5
TrustpilotHighly recommend Salma
Salma was very helpful, friendly and professional, and helped make the letting process easier. Thank you Salma!
5/5
TrustpilotExcellent Estate Agents
Excellent Estate Agents. I found the whole team to be polite and efficient however Mark Sivell, was my absolute rock during the whole process. Any questions were addressed in a timely manner and was always reassuring when needed. I highly recommend to anyone wishing to buy or sell a home.
Agent replied · 15 June 2024
Dear Hannah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat work!!
In particular, a quick shout out to Simona Martalog for her efficient and courteous assistance. One issue in particular was especially troublesome as it required the coordination of multiple parties but Simona acted decisively to promptly resolve the problem. Thanks!!
5/5
TrustpilotGreat service from Forest Gate Property Manager
I have used Portico for a number of years as a landlord. I would just like to thank Anca the Property Manager from the Forest Gate team for her recent help. Anca is always helpful, timely and professional.
5/5
TrustpilotLady was helpful in suggesting…
Lady was helpful in suggesting alternatives when our original viewing was cancelled and really spoke to us about the assets of the property and knew the property very well - which can't be said about all agents!
5/5
TrustpilotWould definitely recommend Portico
I would definitely recommend Portico. They helped me with all my property needs and Vatche was really helpful when it came to figuring out what I should do with my property. Always available on phone/email and always quick to reply!
5/5
GoogleI sold a flat in Forest Gate E7 through Portico Ilford (the E7 branch was being refurbished). Ken Jadeja was very helpful from start to finish and was always very prompt in dealing with issues and questions that I had. Thanks also to Rash and Michelle!
5/5
TrustpilotI have had a great experience with…
I have had a great experience with Portico from the word go. Samuel has been really helpful, responds to all of my queries and questions quickly (and there have been quite a few from me!) I am a happy customer.
5/5
GoogleA very nice team in this office Rash, Sam and Ahsan and helped me secure a lovely tenant for my property. Helped me every step of the way. Very competitive fees. Highly recommended 👌 …
Agent replied · 23 August 2024
Dear Victoria Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMade my experience of moving home as painless as possible. A massive thank you to Sumeet Josh - knowledgeable, competent and compassionate. Would most definitely recommend to anyone and everyone.
5/5
TrustpilotNice Airbnb property excellent service
I have been renting an Airbnb property through portico. Lara was friendly she have good and helpful manners. Whenever I called her and have questions . The property was nice and clean. I will choose again portico property on my next holiday.Thank you
5/5
GoogleVery happy I decided to rent through Porico Ilford. Christos Athanasiou is really professional, friendly and approachable person. I’ve rented through agents in Ilford before and this has been the best service I’ve received so far. I will definitely recommend to friends and family.
5/5
GoogleIve been very impressed by Sumaiya’s attitude and service towards managing my property. The letting team has been great as well. Thank you all
Agent replied · 23 August 2024
Dear Shovezul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotAnnie is a superstar
Annie has been such a wonderful comfort throughout our entire process in securing our new home. She is diligent, personable and above all dedicated to her clients needs. A massive thank you to her for making our moving experience seamless.
1/5
GoogleRenting a home from this agency is like an auction. They invite thousands people at the same time to view one property.
Agent replied · 23 August 2024
Dear Gias Uddin Islam, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotI have had a really good experience…
I have had a really good experience with Portico and cannot fault them. Annie went absolutely above and beyond for me and I cannot thank her enough. She is extremely professional and knowledgeable. A credit to the business. Thanks again!
1/5
TrustpilotIgnore ignore ignore this company you…
Ignore ignore ignore this company you pay them holding deposit I send you some documents and you say it's still ok and you can move on the date indicated in the contract, and 3 days before you move I don't answer your phone at e-mail and call you the day before you move and you say something is wrong .and when you tell them to return your holding deposit they answer that the deposit does not return. It's a company of scammers, scammers, scammers
1/5
TrustpilotUnprofessional and unhelpful
My family and I had agreed rental on an apartment at the Highbury stadium square. We had agree a move in date of Saturday and that keys would be given to us at the office. On the friday prior, our lettings agent contact Louis, called me on my mobile which I didn’t have access to , the messages were very abrupt and short stating that deposit hadn’t been received and that it needed to be done immediately. I was told by Louis that this would be done on the exchange of keys being the Saturday. I was in the office at work on friday and I. A client meeting all afternoon. I managed to text him that I was unable to do this in the next three hours or so and he continued to bombarded me with text messages and calls. I found his conduct unacceptable, rude, antagonising and unprofessional. He made the entire situation very stressful. He sent me very short and demanding text messages threatening that there would be no move in date that Saturday , why would he not call me earlier in the week to state this?!? Because he is rubbish at his job that’s why. From a glance at the other poor Google reviews it looks as if the Italian and Spanish speaking colleagues have a bit of a racist attitude toward Hispanic and Latino Americans customers. All the reviews with 1 star are from that cultural background. As I was not able to respond to him, he kept calling my mobile fully well that I couldn’t answe and left voice mails stating that he had not heard back to me and that the administration office was going to close at 16.30 that fiesta evening and that basically we would be homeless!! How dare they antagonise me in such manner, Utterly unacceptable!! Charlene, Louis’ manager, was also not any help to diffuse the situation she also spoke to me at around 17.45 and said the move would not occur tomorrow morning as planners, made things even more stressful as I didn’t have my credit card with me at my office to make the transfer.Portico staff are rude, short, aggressive on the phone. And I would advise anyone who is thinking of using this agency to stay well clear. During our tenancy they were slow at answering their emails, of course why wouldn’t they, they are just there to take the money and swipe their hands clean. Awful company.
5/5
GoogleChristopher!! Thank you I didn’t get a flat in the end, but he was by far the best agent I have ever dealt with and I wish the flat I took he had. I highly recommended Chris, I wish him all the best!
1/5
TrustpilotMe and my partner rented a flat in…
Me and my partner rented a flat in Kensal Rise. The check-in was terrible, and done before we got there as they had arrived about an hour earlier then we where told to get there. We pointed large marks in the floors and stuff left by the land lady. Instead the check-in clerk pointed out coffee stains (that i cleaned up....) and that was about it. We sent them emails and photos of the areas not addressed and they where ignored.. nothing, no response! Not to mention the garden was overgrown with weeds up to our knees. We made this place loverly and broke our backs doing the garden up! When it was time to leave, guess what ... The checkout clerk was extremely 'thorough' They tried to charge us for the Land ladies belongings that she left, the marks we had flagged and told us the garden had weeds (he REALLY didn't look at the before photos) Not to mention the incapability of the staff in the office to add to it. Honestly, terrible and way overpriced. Also ... If you lookup Portico on this website you'll see an old company filled with only bad reviews and not taking on any more, a little bit suspicious? I suspect the majority of these reviews have been bought.
5/5
TrustpilotGreat company
Fantastic people. Really good company. Rent my apartment from them. Did a virtual view online and they took me through all necessary processes and in few days I moved in. Even got a welcome gift lol and another good thing was their website is user friendly. You see the process of everything you are doing on their website this let you know how the process are going. I like that.
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