Sharman Quinney Ramsey reviews

★★★★★ 1/5

Trustpilot

I was renting a house from Sharman…

I was renting a house from Sharman Quinney for year and half. I paid them my deposit and a rent for the first month. When I moved in there were problems with the heating (I moved in November). I asked the agency to fix it but they told me that the landlord didn't opt for their maintenance and that I need to contact the landlord about any issues with the house. Since then I was paying the rent to the landlord directly. The landlord was not maintaining the house properly/or not responding to reported issues at all. The boiler was constantly going into error mode. The bath started to leak after a year and for the next half of year we were not able to use it. I was lucky to eventually bought a house for my family and move out, but this is not the end of the nightmare. The agency is keeping my deposit (for 4 weeks now) and the landlord is accusing me of doing damages to the house I have not done. He priced the damages to the amount of the deposit.Stay away from Sharman Quinney as they are co-operating with very rogue landlords.

Hubert · 14 August 2020

★★★★★ 1/5

Trustpilot

Unprofessional

Keep receiving calls saying my property is up for rent. My house has never been advertised for rentals. I've explained on numerous occasions that they must have the wrong house number or address and to remove mine from their list.

Jayne · 20 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

Sharman Quinney in Oundle is excellent. The team addressed all our questions and concerns. Thank you, especially to Linda and Leanne for your assistance!

Cherine · 12 February 2022

★★★★★ 1/5

Trustpilot

Pestered by the Cambridge office to get me to use them to sell my father's house

Didn't actually use them to sell my father's house, but got them to value it for probate. This seemed to go OK, but I was then rung up a number of times over a number of weeks by the Cambridge office, trying to get me to use them to sell the house, suggesting that they would just come round and take some photos, asking which solicitors I would be using, etc., etc., even when I told them repeatedly that I wasn't yet in a position to sell. It did them no favours at all. I didn't get this from other firms who also came and did probate viewings.

Phyllis · 11 March 2020

★★★★★ 1/5

Trustpilot

Incompetent, Lazy and good at passing the book

A very generous 1 star, I am the landlord of a property. which I employ Sharman Quinney and as soon as I signed the contract the incompetence came to the surface, within a month the laziness showed and by the end of month 2 the term "passing the book" would be a good description.

Wesley · 10 October 2023

★★★★★ 4/5

Trustpilot

House sale

Great service on the whole, only issue was there choice of solicitors that were not equipped to handle this type of property. So we sorted our own. Actual marketing was well handled.Many thanks to all those involved.

Carole · 12 September 2024

★★★★★ 1/5

Trustpilot

Vile vile vile company the senior…

Vile vile vile company the senior letting manager is beyond rude who continually over speaks you and will openly argue with you. Any issues are always made to feel are your fault - we absolutely love our home but are leaving because of the utter disgraceful customer service from them. Interestingly most of the poor reviews are down to the customer service which I feel speaks volumes about them...it proves it’s them with the issue..

Mini · 3 May 2021

★★★★★ 1/5

Trustpilot

DO NOT USE SHARMAN QUINNY IN…

DO NOT USE SHARMAN QUINNY IN STAMFORD!!!! our landlord was unfortunately selling the property we had been in 10 years so it was a really tough time for us and we needed a property ASAP!! so we found a property not far from where we currently where and instantly fell in love with it, unfortunately the property was being let by Sharman Quinney, little did we know how terrible our experience was going to be.For starters the agent turned up late to the viewing and didn’t even introduce herself so we didn’t know her name until my dad had to ask her what her name was. My dad asked what the next steps were and instantly wanted to put a holding deposit down as he loved the property and we were running out of time to get a place, the agent said she had to contact the landlord and would get back to us straight away. 2 weeks later, after multiple chasing of the agent and hearing nothing and just being told the agent wasn’t available every time we rang, we finally got the go ahead from the agent.We were just happy to have the property we wanted, even though the agent was rude and belittling. so we got in the property and as a few weeks went by a few things started popping up, like having no hot water, no heating, problems with the pump in the shower, which my dad had to fix himself with his own money as Sharman Quinney were not responding, we moved in the the house in September it is now November and only just had somebody come out to look at the boiler. We have now been told there has been a gas leek since we moved in which we didn’t know about, we have no evidence of any gas safety ( no paper copy of any documents in paper form when we collected keys) so we are now back to no hot water or heating as we have had to turn the boiler off as it’s seriously dangerous.We have had no help, nobody within the Lettings team in that Stamford branch care about the service they are providing to there customers, it’s disgusting and unprofessional.

C · 22 November 2019

★★★★★ 5/5

Facebook

Hannah Warburton was beyond helpful with me and my family finding a new home. She was kind and spent time explaining information and details that we need. I would highly recommend her to anyone!

Freya · 13 October 2018

★★★★★ 1/5

Trustpilot

Very casual and unprofessional…

Very casual and unprofessional behaviour!!!. Lost my daughters keys and asked her to let them into her property, Sharman Quinney arrived late and the viewer was nowhere to be seen. The estate agent then rang the would be viewer, who wanted to reschedule, but this was too late!!!, time had been taken off work and these estate agents are unreliable and come up with every excuse for their lax behaviour!!!. DO NOT use them!!!. My daughter has been on their books six months and this was the first viewing in that time, which they still couldn't get right!!!!!.

Debz · 30 September 2019

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid at all cost

Avoid Avoid Avoid at all cost! Put our property up for sale, loads of promises what they were going to do, how many people they had waiting to view our property. Talked into a sole agency, got all signed up then NOTHING not one view in months. Tried to talk to them to progress things and just received arrogant responses. No Not Use!

Mark · 19 December 2022

★★★★★ 1/5

Trustpilot

Terrible letting agency!

Terrible letting agency, would never recommend them. Staff are not helpful at all and don't seem to care. Spent 1 year as a tenant with them and it was more than enough. Never replied back to emails or call me back. Don't pursue to sort issues out. We was chasing constantly, we ended up waiting around for viewings that never happened. Was even asked on one occasion to show a tenant round as they had double booked then didn't show anyway! Even if its the home of your dreams I would avoid at all costs.

Natalie · 20 June 2019

★★★★★ 5/5

Facebook

We were very impressed with Simon Masters and Laura Beard's excellent mortgage advice - they showed great resilience and drive to enable our transaction to reach exchange. They always made themselves available to help us and provided excellent levels of customer service throughout.

Cesca · 2 February 2021

★★★★★ 1/5

Trustpilot

Whittlesea branch I think

Whittlesea branch I think. Unprofessionalism from the rental dept from exactly the day after I signed the contract, as landlord I can't believe these people are employed. Incompetent, unprofessional, lazy, most definitely need to learn the difference between advice and threatening behaviour on their part.

Wesley · 27 February 2024

★★★★★ 1/5

Facebook

I don’t really appreciate bits of paper saying “ for internal use only” being put through my letter box with a pie chart on it slating the company I am using to sell my property! Who by the way have already sold my property within a week! This has certainly put me off wanting to use you in the future, not a very professional approach! I have received excellent service with my estate agent choice and don’t need to be bothered by nuisance post thank you

Jude · 5 July 2018

★★★★★ 1/5

Facebook

Really disappointed in our first experience with Sharman Quinney. We booked a viewing for 17:30 and booked to take time out of work to be at the appointment. We waited for over an hour and no one turned up. We didn’t receive a courtesy call, we called the office who told us the agent was in her way to meet us and she never arrived. Thoroughly disappointed as we were very excited about the property we wanted to view and we had everything in place to put an offer in.

Shona · 1 May 2018

★★★★★ 1/5

Facebook

I'm waiting almost 2 moths my deposit back after leaving the flat which I rented from this agency. They promised me that I'll get my money in 8-10 days and nothing. So, they are kind just when you have to pay them. It's no serios.

Ivan · 21 August 2019

★★★★★ 5/5

Facebook

Would like to thank Michelle Turner for her help in renting the property. She has been excellent and makes the job of letting when living over 150 miles away easy.

Diane · 31 October 2018

★★★★★ 1/5

Trustpilot

Terrible

Terrible, terrible agent and services. The branch manager asked me to pay twice a re-let cost, without checking if I had paid already. I strongly believe they never mentioned any of my issues and proposals regarding my tenancy to the landlord. Even he admitted he had no idea. Never again with them. You think I'm wrong? Challenge me. I've got all the emails to prove what I'm saying.

Latreia · 19 October 2021

★★★★★ 5/5

Trustpilot

You have all been so helpful

You have all been so helpful, great team work and all in one help, thank you

Georgina · 28 October 2023

★★★★★ 5/5

Google

Carrigan has helped immensley with the purchase of a house , her knowledge and professionalism is fantastic, always returned my umpteen calls and emails promptly and was always polite and extremely helpful .. Thank you...PositiveProfessionalism

Ruth · 9 November 2021

★★★★★ 5/5

Google

A great experience with Sharman and Quinney. Very helpful with the purchase of our property, can't do enough for you. Will definitely be back again when we buy or sell our next property.PositiveQuality, Professionalism

Julia · 9 November 2021

★★★★★ 5/5

Google

I spoke with Hattie on the phone and she was extremely helpful and professional :)

Mia · 10 October 2023

★★★★★ 5/5

Trustpilot

This is about your werrington branch…

This is about your werrington branch pe4 the team lead by Kelly kahn my whole experience was brilliant from the minute I walked in to the office to have a chat about selling my house that is all complete first class sharman & Quinny esp Kelly and Renate .

Marlene · 28 July 2023