Sharman Quinney Godmanchester reviews in Huntingdonshire

★★★★★ 5/5

Google

We had an excellent experience with Sharman Quinney. Our agent, Connor Horsman was very patient with all our questions he was very professional, accommodating and knowledgable! Additionally, SQ offered to answer any further questions or concerns during the tenancy and to help with any issues should they arise which we were pleased about.

Theo · 24 October 2022

★★★★★ 1/5

Google

The worst experience we have ever had with an estate agent. We had an offer accepted on a property that was being sold by Sharman Quinney - the process of it being accepted was awful within itself. They delayed putting offers forward until we accepted meetings with their mortgage brokers/solicitors etc - even when we had our own mortgage broker who had called them directly and proved our financial eligibility to them. At one point I was told "just meet with our brokers as it will really show the sellers you're committed to the property." I'm sorry but our offer of over asking price should show this? I've never experienced such unprofessionalism and pushing of services. It then got worse. After having an offer accepted, there was the slightest hiccup in our chain a week in. Instead of giving us a couple of hours to try and resolve the issue with our chain, SQ had quite obviously gone to the sellers and told them to drop us as buyers and go back to the party we were originally bidding against. From the moment we were notified there was an issue with our chain, we were given less than 3hrs before SQ told us the sellers were dropping us because they were "too spooked" and even if we could prove our chain was fine by the end of the day, they still wouldn't accept us as buyers as we don't seem to be reliable. Funnily enough, 2 hrs later we had confirmation that there was absolutely nothing wrong with our chain and it had been a big game of Chinese whispers and miscommunication, that we weren't given the grace of 24hrs to get to the bottom of. My partner emailed SQ to let them know our chain was still intact. We then get a call two days later to be told "the sellers would like to move forward with your offer." What? After being told we'd been dropped and the sellers had gone with another buyer, we're now being told the sellers would like to move forward with us? Clearly the other buyers were not viable and rather than being honest about this, SQ then tried to make out that they'd personally convinced the sellers to go back with us. The narrative they tried to spin was laughable. After a weekend of mulling it over, we decided we no longer wanted to purchase the property. This was not because we didn't love the house, but because we couldn't bear to deal with the dishonesty and unprofessionalism of SQ anymore. Buying and selling houses is stressful enough and SQ only added to that. We sent a polite message to SQ letting them know this, and they didn't even have the courtesy to reply. Since then, we had an offer accepted on a house with Annafield estate agents. The process we went through was SO straightforward and I felt like I was being spoken to like an adult, rather than being lied to constantly. It was actually exciting (as buying a house should be).

C · 29 April 2024

★★★★★ 1/5

Google

The worst experience we have ever had with an estate agent. We had an offer accepted on a property that was being sold by Sharman Quinney - the process of it being accepted was awful within itself. They delayed putting offers forward until we accepted meetings with their mortgage brokers/solicitors etc - even when we had our own mortgage broker who had called them directly and proved our financial eligibility to them. At one point I was told "just meet with our brokers as it will really show the sellers you're committed to the property." I'm sorry but our offer of over asking price should show this? I've never experienced such unprofessionalism and pushing of services. It then got worse. After having an offer accepted, there was the slightest hiccup in our chain a week in. Instead of giving us a couple of hours to try and resolve the issue with our chain, SQ had quite obviously gone to the sellers and told them to drop us as buyers and go back to the party we were originally bidding against. From the moment we were notified there was an issue with our chain, we were given less than 3hrs before SQ told us the sellers were dropping us because they were "too spooked" and even if we could prove our chain was fine by the end of the day, they still wouldn't accept us as buyers as we don't seem to be reliable. Funnily enough, 2 hrs later we had confirmation that there was absolutely nothing wrong with our chain and it had been a big game of Chinese whispers and miscommunication, that we weren't given the grace of 24hrs to get to the bottom of. My partner emailed SQ to let them know our chain was still intact. We then get a call two days later to be told "the sellers would like to move forward with your offer." What? After being told we'd been dropped and the sellers had gone with another buyer, we're now being told the sellers would like to move forward with us? Clearly the other buyers were not viable and rather than being honest about this, SQ then tried to make out that they'd personally convinced the sellers to go back with us. The narrative they tried to spin was laughable. After a weekend of mulling it over, we decided we no longer wanted to purchase the property. This was not because we didn't love the house, but because we couldn't bear to deal with the dishonesty and unprofessionalism of SQ anymore. Buying and selling houses is stressful enough and SQ only added to that. We sent a polite message to SQ letting them know this, and they didn't even have the courtesy to reply. Since then, we had an offer accepted on a house with Annafield estate agents. The process we went through was SO straightforward and I felt like I was being spoken to like an adult, rather than being lied to constantly. It was actually exciting (as buying a house should be).

Chelsea · 26 April 2024

★★★★★ 5/5

Trustpilot

Distasteful service turned around by Fay Wilson

My 5-star rating belongs to employee - FAY WILSON only. My family had to leave a property manager by SQ early (before the end of our contract) as we suddenly had to move to another city. Graciously, our direct letting agent - Rebecca Clarke was able to sort this out with our landlord on the terms we continue to pay the rents and bills until a new tenant moves in and also pay a one-off fee of £730 to scout for a new tenant. This was fair enough as we were the ones who had breached the initial contract and we had no complaints.We paid rents and bills for 1.5months after we had vacated the property and the search for a new tenant was ongoing. Luckily, a new tenant moved in 8days before the expiration of the rent we had paid and we asked SQ to kindly refund us 8days of rent. For four months, countless phone calls and several emails, I continued to speak with Rebecca Clarke about this. Rebecca responded to just a few of my emails, would promise to get back with an update but hardly ever did. I became really frustrated. So one day, I rang the office line again (1 week after my newest follow up email to Rebecca was not responded to) expecting to speak with Rebecca and get the usual empty promises, Fay Wilson answered the phone and said Rebecca wasn't in the office but asked how she could help. Reluctantly, I narrated my four months ordeal. Fay took ownership of the issue, apologized, asked for time to investigate and promised to ring back. Then she rang back. I mean she actually rang back multiple times.I thought this was a taboo at SQ. Even when I was unreachable, she updated me via emails. Long story short, we got refunded the owed sum 2 working days after my first contact with her. Thank you Fay. If only every staff at SQ was half as kind and customer centric as you are, they wouldn't be any negative reviews. I believe Fay is working in a dysfunctional system at SQ because I was appalled by the fact that all my several emails (though addressed to Rebecca Clarke) were sent to a team/ group email address. Someone else, a supervisor ought to have seen at least 1 email and asked Rebecca what was going on here. Fay, you are the Star of my review and the only reason I could still consider recommending SQ to anyone or look forward to working with them in the future. I wish you Fay, all the best in your future endeavors. TAIWO

Taiwo · 28 February 2023

★★★★★ 5/5

Google

I decided to re let my property through Sharman Quinney after the lack of communication and management from another company. My lack of trust was immense. As soon as I contacted SQ’s, I came into contact and met with Charmaine Tucker. She had such professionalism and was so supportive, friendly and easy to speak to re concerns. I then came in to contact with Emily Meadows. She re let my property in an instance and communicated throughout via phone and email in a friendly and professional manner. Thank you Sharman Quinney for bringing my trust back in to letting. :)

HayleyS · 27 March 2024

★★★★★ 4/5

Trustpilot

Well done Matt and crew!

The market Deeping crew especially Matt made us feel like we mattered. They listened to us unlike others who dictated, meaning we felt supported but in control. Obviously at the start you have lots of contact then a period of calm but towards the last push Matt was instrumental in making sure everyone was working hard to achieve the completion date.When I handed the keys in they gave me a box of random things like alcohol free beer and hair conditioner. It’s a nice gesture and I’m now looking like Michael Myers’s in the free face mask 🙈

Janet · 10 February 2023

★★★★★ 5/5

Google

Thanks to Connor Horsman, he efficiently arranged house viewing and found a suitable new home for me. He and his team are very professional. Within a couple of days, the application and all paperwork were sorted and we could move in within schedule. Would definitely recommend them. Thanks for your service with due care, great job indeed!PositiveResponsiveness, Professionalism

Ken · 24 October 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Right from the start of the process we have enjoyed a great deal of support from our engagement with the service offered by Chloe. She was very kind, a brilliant example of an ideal customer relationship. She guided us through what was supposed to be a difficult process with ease and confidence. Her expertise and knowledge were invaluable, it was a real pleasure dealing with Chloe Satchell.

Claudius · 7 November 2025

★★★★★ 5/5

Google

Harriet Reason was very professional and helpful. Was a pleasure working with her.

Tom · 8 January 2025

★★★★★ 1/5

Trustpilot

Constantly call you!

We viewed a property with this company and first of all they were late for the viewing - ok these things happen but no call or no apology. We advised them it was not the property for us but told them it wasn’t price it just wasn’t the one for us, however they have constantly called my partner telling him it’s been reduced and he had repeatedly told them it ISN'T the price. Now they constantly call my partner asking him if we have sold our house yet and even though he has told them multiple times we are not interested in selling with them they keep calling, so much to the extent he has had to block there number because we feel like it’s borderline harassment!

Katie · 7 June 2025

★★★★★ 3/5

Trustpilot

Estate agent good, avoid broker/solicitor

Very happy with the service received from Sharman Quinney estate agent, Linda McMullan at the Oundle office was amazing throughout the house buying process, easy to reach, knowledgeable and always happy to help. Katie Staggs was also a pleasure to deal with and pushed for completion at every stage!! Highly recommend. However per the other reviews there was a big push for me to use their in house broker, not a very nice tactic. Even though I had an AIP from NatWest I still had to have a quote from their mortgage broker in their words ‘for my offer to be seen as genuine’.Also Sharman Quinney solicitor were not the best, creating an unnecessary 2 month delay due to not actioning a simple charge removal in good time.

Joe · 11 October 2022

★★★★★ 2/5

Trustpilot

Poor communicators

Instructed SQ Thrapston to sell 2 properties. Was pushed towards their favoured conveyancers, the first I rejected due to terrible online reviews. At viewings their performance was decidedly average; not interested in attending viewings after 5pm. Had one offer which was based on a viewing I did. Once we had accepted an offer the selling office lost interest and passed over to the sales progressor who was generally ineffective. No attention to detail whatsoever and poor/inaccurate communication. Ended up dealing with the agent for our purchase because emailing/calling SQ generally a waste of time. On completion not even a phone call or email thanking us for our business. A lot of our problems in the chain were not their fault but they made a tortuous chain worse by their poor communication skills. Would never use again.

Dominic · 29 May 2025

★★★★★ 5/5

Google

Could not recommend them enough!! We dealt with Samuel Roy as first time home buyers and he patiently helped us through the whole process professionally and informatively with a smile on his face.

Joao · 24 October 2023

★★★★★ 3/5

Trustpilot

Buying with Sharman Quinney

Couldn't fault Sharman Quinney up to offer acceptance. Mortgage advice from Sophia was helpful and transparent, and negotiations were smooth with Tom too. However, there was a noticeable drop in customer service once the offer had been accepted. Often couldn't get hold of the estate agents on the phone, and had to actively ask them about what was needed next. The agent in charge of post-offer viewing was also 20mins late, just due to forgetting the viewing, which just helped to show the deprioritisation after offer acceptance.Overall was a good experience, and at the end of the day no mistakes were made and the property purchase went through, but there were things they could have done to make the post-offer journey a lot smoother and more fulfilling.

Conor · 17 May 2022

★★★★★ 2/5

Trustpilot

Dealing with the Great shelford branch…

Dealing with the Great shelford branch for selling . Up to last week they had such a large turnover of staff and a lot of our paperwork and photos have gone missing of ours . Not happy at all with them . They apparently now have a whole new team so Im hoping that things will improve we wait and see . Since a young lady named Alice joined them 3months ago things seem to improve . She paid a visit to our home on the market again due to the present economic current climate of mortgage rates increasing and she had done more in one week than any of the others in the past . So well done Alice you deserve a quick promotion for trying to make things better and restore my faith in the company .

Pauline · 28 September 2023

★★★★★ 5/5

Google

Excelente service provided by Megan Parrett, We moved to the USA 3 weeks ago and let the property to her, she has already find a tenant and sorted the tenancy agreement on our behalf. We are absolutely pleased with her service and have piece of mind know that she is taking care of our property Thanks Megan. ⭐️ ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Evelyn · 25 October 2018

★★★★★ 1/5

Trustpilot

Terrible experience, avoid

Terrible experience. Be warned and avoid. This was my first experience selling a property and Sharman Quinney, and Adam Tanswell in particular, were a nightmare to deal with. It started out with a few small warning signs as Adam came to our home and he seemed a bit pushy, but we went ahead with advertising our property with them, if only we’d gone with our instincts and not assumed all agents are like this.After an initial 2 weeks with 4 viewings (none of which came to anything), things cooled off very quickly. We went several weeks with few viewings or communication and had to push them for updates. After 6 weeks we were getting really disheartened and asked if we could give 30 days’ notice and give someone else a go (Adam made it clear when we met, we could give 30 days’ notice to end the contract). Their response was to send excerpts from the contract highlighting that 30 days could only be given after week 25!! And if we advertised with anyone else their fees would go up considerably and they would try to block any sale independent of them or seek their inflated fees on top.It was a really intimidating and stressful time, they should have tried to address our concerns and offered advice and reassurance rather than point to the contract points in their favour.We got advice to take it to an ombudsman who would be very concerned by such a long length of contract and poor terms, but despite this we waited out the 25 weeks to be free. We received more no shows than viewings (few of either) and towards the end of the contract they tried to pressure is into selling to a property developed for well under the asking price.To make matters worse, once the contract ended, they sent us a bill for £150 for their advertising and requested we pay it within 3 days. Ironically, we couldn’t get any reply from Adam or Mike Sharman when we wanted advice towards the and of the contract, and they were slow to respond to requests to remove our ads after the contract ended, but quick to send us this bill and request immediate payment (twice in two days). There are plenty of much better agents out there, and we’ve had a much better experience now we’re with someone else. Avoid Sharman Quinney and Adam Tanswell.

Kim · 11 November 2021

★★★★★ 1/5

Trustpilot

Harassment

Haven't even got my house for sale with them and keep cold calling me hounding me to use them to sell it. If I want to sell my house with you I will call you and for future reference I won't be using you

Mr · 4 March 2026

★★★★★ 5/5

Google

I had a great experience with Sharman Quinney! I am currently in the process of buying my first property and both Chloe and Harriet are super helpful and helping me throughout the process. They explain everything super clearly and have no issues in answering my many questions. Definitely would advise using Sharman Quinney services!

Tahira · 9 December 2024

★★★★★ 5/5

Google

Emily was very helpful and informative whilst myself and my partner were looking for a rental property. We are very grateful for the friendly service she provided.

Ewan · 24 October 2023

★★★★★ 5/5

Trustpilot

Very helpful and all nice and hardworking people!

Right from day one we were treated very well, all the staff at Thrapston were fantastic,James was so helpful, kerry was the one that I spent most of my time talking to, and she was so helpful! and thank you Lucy and Mariella, never had a problem during the sale of our Bungalow! But all the staff were great and could not have done a better Job, Thank You all!

Graham · 10 November 2022

★★★★★ 1/5

Trustpilot

Avoid if at all possible.

Lived in multiple different rented places over ~10 years (i move around a lot with work) and SQ are by far the worst letting agent i have ever used.Staff are uncommunicative, slow and incompetent. The online reporting system for faults is excellent - but never used by the staff. Not a single fault we ever reported was ever fixed - apart from the massive water leak we had which we fixed ourselves and then billed them for. There is no emergency out of hours contact number so tenants are left to fend for themselves in such situations.In the year we rented with SQ - they never ONCE answered the phone, and only occasionally responded to emails.On several occasions, we tried to visit the letting agent branch directly to complain- only to find the door locked (despite being during normal opening hours) and no one around. We even had to wait outside and have someone unlock the door to hand our keys back.It is by no means evident what, exactly, these people do for their money. You'd be much better off taking your chances with another agent, or renting directly from the landlord. Heed my warning - avoid SQ if at all possible.

ANON · 2 June 2021

★★★★★ 5/5

Google

Thank you for the smooth completion of house sale, Robbie, Harriet and the team

Dawn · 22 August 2025

★★★★★ 5/5

Trustpilot

HIghly recommended

We have had dealings with SQ over several years and would have no hesitation in recommending them. They have always provided a very professional and personalised service which makes youfeel wellsupported throughout the buying and selling process. A special thank you to Lucy at the Thrapston branch who went the extra mile and always conveyed the feeling that she cared about us. Thank you all.

Pat · 24 January 2023