Exclusive Collection by WellingtonWise reviews

★★★★★ 5/5

Google

Rockstar service! Charley was exceptionally helpful during our first time buying experience. He explained the process, outlined what was to come and opened the house so we could take measurements before the sale was complete. He was a rockstar in assisting us (even though we were the buyers). I recommend the experience for anyone!

Weegee · 21 July 2025

★★★★★ 5/5

Facebook

Darren is fantastic and runs a great team. He was why I chose the company! I received nothing but support and positivity through a slightly bumpy sale. Abi - the sales progressor was phenomenal. She regularly updated me, chased the chain and covered every angle to get the sale through in time. She always demonstrated professionalism and courtesy. She was understanding and always had the time to talk if needed. What an incredible asset to the company she is. S Cotterill

Samantha · 28 June 2021

★★★★★ 5/5

Google

An excellent professional service from start to finish! Selling a home can be stressful, but the entire team made the process smooth and straightforward. Challenges along the way were dealt with quickly and proficiently, with Simon and Sarah going above and beyond at every stage. Their clear communication, prompt updates, and genuine care made all the difference - even when we were exchanging and completing from overseas! The whole team worked seamlessly together to ensure everything ran as stress-free as possible. We're so grateful for their support and wouldn't hesitate to recommend them to anyone looking to sell their home.

Rosemarie · 8 November 2025

★★★★★ 1/5

Google

I would not recommend WellingtonWise Letting Agents based on my recent experience. Throughout the end of my tenancy, I was subjected to unnecessary pressure, poor communication, and what I believe was unprofessional behaviour from both Hermione and Robin. Despite my willingness to communicate, offer a payment plan, and resolve rent arrears reasonably (including offering an upfront lump sum), my proposals were dismissed without genuine consideration. Instead, I was threatened with legal action and treated with hostility during a very difficult financial period. What’s more concerning is that highly private and sensitive information about my financial situation and identity was shared and posted publicly online in a way that was distressing, humiliating, and potentially unlawful. If this was done by, or at the direction of, the landlord or agents involved, it would be a serious breach of professionalism and possibly privacy laws. In over four years as a tenant, I never missed rent until the final months when my income changed unexpectedly. I always tried to be transparent and cooperative, but felt constantly blamed, ignored, and disrespected at the end. If you’re looking for an agent that will treat tenants fairly and ethically, I would strongly advise you to proceed with caution.

H · 23 August 2025

★★★★★ 1/5

Google

I’ve had a very poor experience with this letting agency following the end of my tenancy. I informed them that I had left behind a Virgin Media broadband hub (which I remain liable for), as well as a carpet I paid for and a light fitting. I asked for these items to be returned or recovered. Over a month later (7weeks!), despite multiple follow-ups, the agency has done nothing meaningful to resolve the issue. I was told the current tenant “isn’t responding,” and I should just ‘knock on the door’ myself and ask the tenants and that was the extent of their action. No escalation, no solution, no ownership. Complete lack of customer service and general human decency. I have now been charged £40 by Virgin Media for the unreturned hub, an entirely avoidable cost had the agency acted on my request. I’ve raised a formal complaint and submitted a Subject Access Request to see what action was (or wasn’t) taken. Based on this experience, I would strongly advise others to be cautious when dealing with this agency, especially around end-of-tenancy issues and retrieving your property. Communication was poor and responsibility was completely avoided. If I could give 0 stars I would and it sounds like I’m not the first with these issues

Harriet · 18 June 2025

★★★★★ 1/5

Google

Apon first moving into a rental property managed by WellingtonWise, the place was absolutely disgusting with the whole house requiring 2 full days of cleaning, with the oven being covered in grub and the handle hanging off and plenty of other filthy areas in the house. A couple weeks after moving in we have discovered the house had a really bad mould problem, disguised by a coat of paint when we moved in which we were not made aware about. Now moving out the house has been left in a much cleaner condition to when we have first moved in. However we have received an email from one of the employees that they have been given a £215 quote to clean the house however out of sympathy they will charge £100 for the cleaning and weeding? (The house did not have a garden and had two or 3 little weeds at front) They have also got arsy about a blind (that was already in poor condition apon moving in) that got mouldy and was not in a cleanable state. That got removed. This whole situation is a circus show from WellingtonWise wise and they will try to rip you off DO NOT RECOMMEND.

Daniel · 17 May 2025

★★★★★ 5/5

Trustpilot

Highly recommended estate agent

Darren, Paula and Jess were outstanding in their dedication to selling our house. Literally took one month from going live on the market to successful negotiations. Darren in particular made extra effort, above and beyond, to ease the transaction through in our chain above.

Consumer · 21 August 2024

★★★★★ 5/5

Google

WellingtonWise were excellent from start to finish of the sale of my parents' house. Michael Denston and his colleagues worked seamlessly together giving advice, managing all the viewings efficiently and kindly, and keeping me updated throughout the sales process. All the team were absolutely lovely, and Mike was extremely patient with all my questions. I highly recommend this team!

Fiona · 26 October 2022

★★★★★ 4/5

Google

Holly was very helpful and attentive throughout the application and moving process

Debby · 2 May 2025

★★★★★ 1/5

Trustpilot

poor service

I like to feedback on my recent experience with WelllingtonWise. Despite my numerous attempts to contact your agency via both email and phone regarding a property I was almost certain to rent, I have not received a satisfactory response. I explained my situation as a hospital employee struggling to get time off work and expressed my willingness to rent the property even without a viewing. I understand that viewing is mandatory; hence, I diligently followed up with your team. Unfortunately, the only guidance I received was to submit an online inquiry and await a reply.

MISS · 10 July 2024

★★★★★ 1/5

Google

Terrible agent. They told us less than 24 hours before we were due to move in that the house wasn't ready, making us homeless. 3 days before that, they guaranteed the house would be ready and that we could move in. Mostly the idiot landlord's fault, but they could have checked rather than making promises they couldn't possible keep. Not sure how this is allowed with no consequences in this day and age Very disappointing. No stars, but Google insist on putting something.

Lee · 8 June 2024

★★★★★ 5/5

Google

I stayed in the Priory, a property managed by WellingtonWise, for about three years. By far one of the best letting agencies I’ve ever had, the staff is very friendly and professional especially Ellie and Aston. If you’re part of a visiting force I highly recommend pursuing one of their properties they manage. They are extremely accommodating to our hours and workload. I can’t recommend this agency enough!

Mark · 27 October 2019

★★★★★ 5/5

Trustpilot

Recommend Agents

Friendly & professional on first meeting , informative and answered all our questions . We were kept informed throughout the sale of the property. Message sent or call to let us know when a viewing was going ahead. Phone calls back and forth with feedback & when offers had been received .Due to having to wait for probate to go through the sale took longer than ourselves or the buyers would have liked. Therefore lots of correspondence, always found Michael , Sarah, Sasha & Richard friendly and helpful .Therefore would like to thank them all for their services.

Sharon · 17 April 2024

★★★★★ 1/5

Google

When my partner was renting from WW they did nothing to support him or his other housemate when the other two housemates (a couple (which broken the letting agreement)) became aggressive and hostile. They did nothing to support when he and his housemate (who had done nothing wrong) were unfairly threatened with eviction. The house causes serious concerns regarding fire safety (ie if you are on the top floor there is no way to escape other than down the stairs potentially past a fire.

Joanne · 26 October 2020

★★★★★ 5/5

Google

Best estate agents in St Ives. Sold my property in 4 days. Communication was excellent throughout the selling process and Sarah went above and beyond helping to get everything through. Sasha was always friendly and professional whenever I called into the office. Couldn't ask for better service, such a lovely team!

Mollie · 26 October 2022

★★★★★ 1/5

Trustpilot

Zero chance of a sale

Only one viewing for the entire contract duration. Was messed around regarding an alleged second viewing, which I suspect was made up as this person didn't show and it all seemed too generic.

Customer · 15 November 2025

★★★★★ 5/5

Google

We use WellingtonWise for sales and lettings, both of which we are really happy with the service we receive. The team are very helpful and always respond quickly with updates. … More

Tilly · 11 October 2025

★★★★★ 5/5

Google

I have had beyond positive experiences with this agency with both sales and lettings. they are friendly, knowledgeable and informative. Always keeping us updated the whole way through the process. … More

Tia · 11 October 2025

★★★★★ 5/5

Google

Huge thanks to Simon, Sarah, Sasha and the St. Ives team. Excellent, professional and personal service from start to finish. Great team, very friendly and I would definitely use them again.

Neil · 26 October 2023

★★★★★ 1/5

Google

Selling a property as agent it does not require a specific formal qualification too often not having any knowledge at all in the Estate market. Unfortunately … More

G · 11 September 2025

★★★★★ 5/5

Google

Thank you Sarah for your amazing professionalism and enthusiasm helping us to get the property of our dreams. We recommend WellingtonWise without reservation. Pennie Harrison

Pennie · 26 October 2023

★★★★★ 5/5

Google

Sarah and the team were amazing. Very communicative, and supported us every step of the way. Would have no problems in recommending them.

Donna · 26 October 2023

★★★★★ 5/5

Google

Without doubt the best real estate agent we have ever came across. The whole team, Jeremy, Kerry and everyone I've spoken to was always so nice and helpful. They deserve more than 5 stars especially compared to all the useless agents in Cambridge. We will definitely recommend them to any f&f. Will of course contact them in the future if we need to sell or buy.

Winfrey · 27 October 2018

★★★★★ 1/5

Trustpilot

Terrible agency never respond

Terrible agency. Twice in a row that we requested to view the place within half a day but no reply. Later tried to reach out again, only got told that the place was already fully booked for viewing/ someone wished to buy the place.

Annabel · 26 September 2024