Every review we hold for the Hull office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI wanted to take a moment to extend my sincere thanks to Whitakers and your team for the outstanding service you’ve provided throughout my experience with you in buying my flat in 2022 and selling it again this year. I especially want to thank Sam, Leanne, and Harry at the West Hull Branch, for their excellent customer care over the months.
It’s clear from the way you all operate that you take your responsibilities seriously and are genuinely committed to the high standards shown in your approach, professionalism and personal attention to detail. From clear and consistent communication to the professionalism and courtesy shown at every stage, Sam and Leanne have really exemplified what great estate agency service should be. Thanks to Harry for excellent photography of my flat, very professional.
I especially appreciated how approachable everyone was, qualities that made a sometimes-stressful process feel smooth and well-managed. It was also reassuring to know that my information was handled with discretion and that any questions or concerns I had, were addressed promptly and respectfully. Related to this, thanks for appreciating my ADHD symptoms and for your patience when my mind was moving faster than my words, for the gentle reminders, the non-judgmental support, and the times you've helped me refocus when everything felt scattered.
Thank you once again for all your help. I would be more than happy to recommend Whitakers West Hull Branch to others.
P · 16 May 2025
★★★★★ 5/5
GoogleSam and Leanne at Analby Road were incredible.
They supported us the whole time and had answers and were able to speed things up when our side was being a bit slow.
Sincerely grateful to Sam who was with us the whole time. When Sam was on annual leave, Leanne just called to explain that she was on holiday but would be picking up our case. There was zero issues and I'd just highly recommend this team.
Clear communication, very personable but no waffle over emails, everything was to the point but polite. Sincere thanks to Sam and Leanne for making what could be a stressful process a dream.
We are first time buyers and the process took about 10 weeks (we've been told by a lot of our friends this is amazing) I think we were lucky but also the hard work and dedication of the team made this possible.
Andy · 2 November 2024
★★★★★ 5/5
GoogleCannot rate these guys highly enough, from the valuer Jim, who is a fountain of knowledge, to Harry the photographer with his keen eye, and through to Sam and Leanne in the Anlaby Road office. Constantly kept informed. Clear and concise at all times. Friendly and warm. Chased people on our behalf. Wouldn't hesitate to use them again or recommend them to anyone thinking of buying or selling.
Ellen · 10 January 2025
★★★★★ 5/5
GoogleI can’t thank Jemma and her team enough for what they have done.
Expectations were set at the beginning & fully met.
During the whole process we’ve had a few ‘issues’ (none at all the fault of Jemma & her team) however Jemma kept us updated as promised, notified us of changes & did what she could in order to minimise the issues.
I will 100% be recommending Whitaker’s again. They have made our dream a reality.
HUGE thanks to Jemma & her team
Rick · 28 June 2024
★★★★★ 5/5
GoogleFollowing my father's passing and during a time of deep sadness and great confusion I had a hard time knowing what to do (or even any information) on the properties that Whitakers managed for him.
Three years on and they have made what could have been a very difficult journey, an easy one. They are responsive, proactive, helpful, professional and always have a friendly disposition. They are respectful of my decisions and always offer advice without pressure. They have gone above and beyond on countless occasions and of all the agents I deal with up and down the country for sales and lettings, they are by far the best! I couldn't recommend them more.
I would further recommend Natalie, Jim, Claire and the team for anyone looking to rent/ sell their properties.
Thank you team. You are great advocates of your company and the industry as a whole.
Jonjo · 10 November 2023
★★★★★ 5/5
GoogleVery impressed with the sales process and aftercare provided by whitakers. A special thank you to Leanne and Jemma in the West Hull office. We were kept informed throughout the whole process with regular updates and they have a proactive approach to ensure your sale goes through smoothly. Excellent, friendly customer service. Would highly recommend.
Claire · 21 December 2024
★★★★★ 5/5
GoogleAfter a terrible experience with another estate agent in Hull, I decided to move my property over to Whitakers and just wish I had chose them the first time. Communication was fantastic throughout and I was much more confident within a week that Whitakers had took over the sale of my home. Buyer was found within 6months and the service was second to none, I couldn’t recommend them more! Thanks so much for finally finding me a buyer after an extremely stressful 18months living overseas trying to sell my UK property, I’m a very happy customer.
D · 26 July 2023
★★★★★ 5/5
GoogleFollowing my father's passing and during a time of deep sadness and great confusion I had a hard time knowing what to do (or even any information) on the properties that Whitakers managed for him.
Three years on and they have made what could have been a very difficult journey, an easy one. They are responsive, proactive, helpful, professional and always have a friendly disposition. They are respectful of my decisions and always offer advice without pressure. They have gone above and beyond on countless occasions and of all the agents I deal with up and down the country for sales and lettings, they are by far the best! I couldn't recommend them more.
I would further recommend Natalie, Jim, Claire and the team for anyone looking to rent/ sell their properties.
Thank you team. You are great advocates of your company and the industry as a whole.
Jonjo · 21 June 2023
★★★★★ 5/5
GoogleI would like to personally thank Sam (Samantha) Baldwin for going above and beyond. You kept me abreast of everything. You responded quickly to queries and came back with answers as soon as you could. You were also brilliant with additional …
Debbie · 16 April 2025
★★★★★ 5/5
GoogleLeanna and the team could not have been better. They went above and beyond in the stressful times of selling a house.
I would recommend Leanne and the team in the future and have already done so.
Stephen · 4 May 2025
★★★★★ 5/5
GoogleI had a fantastic experience purchasing a house through Whitakers. The entire process was smooth and professional from start to finish. A special thanks to Jemma, who was incredibly supportive, patient, and responsive throughout. Her …
Jwan · 16 April 2025
★★★★★ 5/5
GoogleVery good communication throughout. Conducting viewings on our behalf and providing feedback. Lovely pleasant staff, especially Samantha and Leanne.
Pauline · 16 April 2025
★★★★★ 1/5
GoogleWhittakers installed a new tennant. when the tennant left the house was in a very poor state, infested with fleas all carpets had to be thrown away, full fumigation had to be done and several fixtures missing. Whittakers did not supply the inventory upon the tenant leaving so I was unaware items had been removed. Also some furnishings had been smashed, I was not made aware of this either. very dissapointed and ended up over £2000 in repairs out of pocket.
Roy · 21 June 2022
Agent replied · 20 June 2024
Hi Roy
We're unsure if this has been posted in error, however this is not a true or accurate representation of our company or our practices. We'd like to politely request that you remove this review.
Thank you
★★★★★ 5/5
GoogleWe have just sold our house with Whitakers - West Hull after having it up with a different estate agent previously.
The advice we were given about pricing and marketing was amazing and we managed to get an offer after only a couple of months.
Every single person we spoke to was so lovely and helpful and kept us informed every step of the way.
I would not hesitate to recommend this branch.
Helen · 21 December 2024
★★★★★ 5/5
GoogleI was purchasing a house sold through Whitakers as a first time buyer. Leanne and the team were amazing at keeping me updated throughout and communicating with the solicitors of all parties and moving things along. Thanks so much!
Rob · 21 April 2024
★★★★★ 1/5
GoogleUpon placing our house for sale the photo's used was awful. The guy used a flash which made every colour in the house look completely different. If they had done this properly he'd have used a tripod to negate the use of a flash or colour corrected afterwards. We repeatedly got viewing from clients who just wasn't interested. It seemed they'd had the viewing pushed on them by Whitaker's, with most of the prospective buyers not even been in a position to buy the home. Multiple no shows and the feedback after a viewing was totally non existent apart from one single occasion. We did eventually sell but the buyer had made multiple offers with other homes and ours fell through. Despite numerous phone calls and emails they failed to remove our sold sign and replace with a sale sign. I ended up removing this myself after watching people drive up to the house to look and then drive off under the belief it was sold. We sold again and that also fell through.NegativeResponsiveness, Quality, Value
Shane · 28 August 2020
Agent replied · 20 June 2024
Hi Shane
We are disappointed that you were not satisfied by our service, we will take this on board and review all your comments.
We have reviewed your marketing photos and feel that they are to a higher standard than the ones taken by your previous agent before we took over the marketing of the property. Using a tripod in a smaller house is not really practical and will not affect the use of a flash and upon reviewing we could not see any issues with them. The photos were approved in the draft brochure by yourself and an issue with your marketing photos was not raised during any of the marketing chats we had about the property. If you had mentioned to us that you were not happy with your photographs we would have been more than willing to retake them to ensure they met your expectations as customer satisfaction is really important to us. You did mention that the property had been redecorated since the photos were taken and would like new photos but cancelled and postponed our appointment to do this due to an offer being accepted by yourself.
Unfortunately not every viewer will think the property is for them. We are pleased you believe we pushed your property as our job is to promote your property to the widest possible audience in order to receive interest and find you a buyer. However, we would never pressure someone to view a property they do not feel is for them and any viewers will have responded to our marketing by their choice.
We do also clarify buying positions with viewers and make you aware of this before we arrange the viewing so you are able to make the choice whether you take their viewing or not. It is your decision whether you would like to take a viewing where the viewer is not yet in a proceed able position although this may lead to a sale once they are proceed able. We understand viewers not turning up is really frustrating but after booking the appointment at a time suitable for both you and the viewer in multiple phone calls, we then follow this up with a confirmation email and text to confirm to reduce the chance of them missing the appointment and unfortunately there is not a lot we can do in regards to this.
We note that feedback was given after each viewing and you were notified on the couple of occasions where the viewers did not come back to us that we could not obtain feedback from them. We are concerned that you feel that feedback was received only once as we emailed you on many occasions as we could not reach you by telephone to send you your feedback. We would be more than happy to send this feedback and the emails on again to you for your records.
We understand your frustration at clients changing their minds and your buyer withdrawing her offer but that is unfortunately out of our control. We are disappointed your second buyer pulled out but we could not have done anything further- we did try to offer them alternative mortgage advice but unfortunately could not change this or the events of Covid-19 impacting lenders.
We also apologise for the board issues. We outsource our work to another company and we had requested the changes several times but unfortunately it appears they have not done so in a timely manner and we would have resolved this for you ourselves if we were able to do so. We have passed on our complaint and concerns to them and explained the disappointment it has caused so this can be addressed and doesn’t happen again.
Wishing you the best for the future.
★★★★★ 5/5
GoogleFrom the day I contacted Whitakers I received five star service. Leanne dealt with my sale and kept in contact on a weekly basis, nothing was too much trouble for her. I would not hesitate to recommend Whitakers Estate Agents, they go over and above for their clients.
Tricia · 16 May 2025
★★★★★ 5/5
GoogleAll the staff were friendly and helpful, they all seemed to know our purchase and our situation so they clearly communicate excellently with each other
I have to shout out Leanne in particular, couldn't ask for a better estate agent
Katrina · 26 July 2025
★★★★★ 5/5
GoogleVery helpful and friendly staff. They were very informative and made every effort to find out what was happening between the Solicitors and provided regular updates. Queries were dealt with very promptly.
Liz · 24 October 2023
★★★★★ 5/5
GoogleI have used a number of agents and can report the competition has never been as good as Whitakers from start to finish. The overall package from valuation, photography and sale progression was spot on.
Stephen · 16 August 2025
★★★★★ 5/5
GoogleAs a first-time buyer, I already had my eye on the house I wanted, but Whitakers made everything so much easier! They were super friendly, helpful, and guided me smoothly through the process. They kept me updated every step of the way, and …
Sinem · 16 April 2025
★★★★★ 5/5
GoogleI was really happy with the valuation and the explanation which made me chose Whitakers.
I have sold both my properties with Whitakers and dealt with both branch Anlaby and Anlaby road.
My let property sale was really easy and quick. Dealt by Anlaby branch. They were really efficient only the conveyancers slowed us down.
My main resident was a long process as buyers kept pulling out ref to market change etc so I sold 4 times and I was struggling to find an onward property.
I have had mainly one person dealing with this at the Anlaby road branch and she was excellent. She understood my different approach and strong accent and was helping all the way with explanations and advice. Really gone out her way to explain things as they had changed a lot since I moved last time. Fantastic service by her.
Krisztina · 21 June 2023
★★★★★ 5/5
GoogleAs this was my first time looking to rent a property, I was unclear on a lot of what was needed and did not know what to expect. However, Whitakers were very helpful and informative with any questions or queries that I had. Looking back, the process was seamless and tailored to how I wanted to work with the procedure. All very helpful staff and would recommend.
Rich · 21 June 2020
Agent replied · 20 June 2024
Thank you for your review Rich, we hope you have settled in well!
★★★★★ 5/5
GoogleProfessional and friendly service. Comprehensive explanation of costs and process up front and all questions answered throughout. When the initial sale fell through due to a collapse of the chain, they moved swiftly and found a credible buyer within a week.
Derek · 16 April 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
