Every review we hold for the Hull office, from every platform, shown as written. First names only.
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I can’t thank Nicola at Urban Property enough for her fantastic support throughout the entire process of buying my first home.
From start to finish, Nicola was professional, approachable, and incredibly helpful. She kept me informed at every stage, was always quick to respond to questions, and went above and beyond to help chase updates and keep things moving when needed. As a first-time buyer, the process can feel overwhelming at times, but Nicola made it feel manageable and supported throughout.
Her communication, patience, and dedication really stood out, and I genuinely felt she had my best interests at heart. I would highly recommend Nicola and Urban Property to anyone looking to buy a home, especially first-time buyers.
Thank you again, Nicola!
Barbara · 26 January 2026
Agent replied · 26 March 2026
Barbara, thank you so much for your very detailed review, it is hugely appreciated. We wish you many happy years in your new home x
★★★★★ 5/5
GoogleWe can highly recommend Urban Property. The portfolio they completed on our home was beautiful and the turn around time was very quick. Our buyers told us they benefited from the walkaround video Urban provided. Their fees are very competitve and we liked the ethos Barbara and her team brought to selling our home. They were always keeping us informed with the progess of the sale. They always answered the phone the first time we called and there was always somebody willing to help. It has really been great dealing with them and we will always use them in the future. Thank you so much to everybody at Team Urban.
Laura · 26 March 2025
Agent replied · 8 January 2025
Thank you for your lovely review, it was our pleasure helping you sell your property, we wish you all the best in your new home!
★★★★★ 5/5
GoogleUrban have been amazing, they was the estate agent for someone in our chain. Even though they wasn't our estate agent they helped so much for myself. Nicola is Amazing. If I ever move again (highly unlikely) I will be choosing Urban
Rob · 22 December 2025
Agent replied · 29 December 2025
Thank you so much for your lovely review! We loved helping you, and wish you many happy years in your new home x
★★★★★ 5/5
GoogleSo glad I went with Urban Property. The whole process has been quick, simple and stress free. Would recommend to anyone wanting to rent their property. Stacey, Katherine and the team have been brilliant!
Connor · 26 January 2026
Agent replied · 26 March 2026
Thank you so much for your kind review and for choosing Urban Property. We’re really pleased to hear that you found the process quick, simple, and stress-free. I’ll be sure to pass your lovely feedback on to Katherine and the rest of the team. We look forward to working with you long term and supporting you every step of the way 😊Stacey
★★★★★ 5/5
GoogleKathrine and the team are fantastic, they made the whole process stress free, very friendly and professional. Would definitely recommend them to anyone looking for a new home.
Dawn · 26 February 2026
Agent replied · 26 March 2026
Thank you so much for your lovely review! 😊
Katherine and the team are thrilled to hear they made the whole process stress-free for you. We really appreciate your kind words and your recommendation, it means a lot to us.
Wishing you all the very best in your new home! 🏡✨
★★★★★ 5/5
GoogleBig Thank You to Barbara and her team. It took a while for mum's bungalow to be sold, but I was kept up to date every time progress was made. I will gladly recommend URBAN PROPERTIES, I was always given a big smiley welcome when I popped into the office. 👍👍 …
Dave · 26 March 2025
Agent replied · 26 August 2024
Thank you Dave! This means a lot to us! Team Urban!
★★★★★ 5/5
GoogleUrban was fantastic when we bought our new property.
Nicola was always keeping me up to date with the progress of the house and the chain.
Thank you for your all over your communication.
Wendy · 1 August 2025
Agent replied · 29 December 2025
Thank you, Wendy! It was our pleasure to assist you through the not-so-straightforward process!
★★★★★ 5/5
GoogleWow what great staff!
We had an application for a tenancy that we applied for from over seas it was far from being easy for the team to deal with but they made it seamless and not one problem all the way through the process
We are in our new home now and very happy thanks to all the guys at Urban
Thanks
Andrew & Vikki
Andrew · 26 March 2024
Agent replied · 31 May 2023
Thank you for your kind review we appreciate this!
★★★★★ 5/5
GoogleI cannot recommend urban property enough, they have been great throughout the full process of selling my house. We’ve had a fair few obstacles along the way, no fault of urban but Nicola has dealt with it all in a timely, efficient and effective manner, she has been amazing. I will not hesitate to use in the future. Thanks again.
Rebecca · 26 January 2026
Agent replied · 26 March 2026
We are so happy to receive your 5 star review, thank you! We appreciate you using our services and please come back to us again in the future Rebecca!
★★★★★ 5/5
GoogleAn excellent and professional set up. Barbara kept me informed every step of the way and help me navigate what can be a daunting process would absolutely 💯 percent recommend. …
Shirley · 26 June 2025
Agent replied · 26 March 2026
Thank you so much for your lovely review! It was a pleasure!
★★★★★ 5/5
GoogleAwsome estate agents. Very competative price, excellent customer service, always there to answer the phone unlike many of the others who let it ring off and dont call you back. Friendly staff who are very informative and willing to talk you through whatever you need. Brilliant web portal to inform you when each step of the process has been done. Highly recommend.
Erik · 29 November 2025
Agent replied · 29 December 2025
We really appreciate your review Erik! Thank you so much for your kind words and your custom. We wish you many happy memories in your new home! x
★★★★★ 5/5
GoogleBarbara and her team were amazing from start to finish. She talked me through the whole selling process and professionally answered all my questions. 5 stars. I would strongly recommend urban properties
Diane · 26 May 2025
Agent replied · 26 March 2026
Thank you for your lovely review!
★★★★★ 5/5
GoogleFirst class
Lots of help in buying.
Good communication which really was appreciated. Thanks Stuart
Stuart · 30 October 2025
Agent replied · 29 December 2025
Thank you for your lovely review, all the best with your new property :)
★★★★★ 1/5
GoogleWould not even give a star if I could. We previously rented 32 Portobello Street. From day one we moved in and there was mould and damp in the house, they finally came for an inspection and there was 22 problems (all agreed with by urban property). We left the property early as the landlord agreed as there was so much work to do. (Smashed window, flooring, leaks from bathroom, mould patches all over the house) work was done by their 'handyman' who would come with his partner and cover things up, never actually got to the bottom of the properties. We finally got a damp assessment done on the property and turns out it was a big job and would be atleast £15,000 worth of work that will need doing as all external bricks need replacing. This work hasn't been done, I drove by and saw the handyman filling in the external holes - the handyman who isn't a specialist in anything. Full windows in all upper floor need replacing, house is constantly cold and stinks of damp and mold. Our little boy was constantly ill with chest infections and ear infections due to living in this house. When leaving the property we was stopped by the neighbours who said we was atleast the 12th family to leave due to the issues. The landlord doesn't want to do the work, only wants to patch over it and paint over it. So I would advise anyone to not rent this property!!!
Danielle · 26 March 2025
Agent replied · 26 August 2024
Thank you for sharing your experience, and we sincerely apologise for the challenges you faced during your time at the property.
We want to clarify that our team strives to maintain high standards for all our properties. Prior to your tenancy, the previous tenant lived there for many years, and we were not made aware of any issues with the property. If we had been, we would not have let the property until any issues had been resolved.
While we understand that some concerns may not surface until after a tenant moves in, we assure you that we take every concern seriously and work diligently to address them in collaboration with the landlord. In your case, we negotiated with the landlord to agree to an early termination of your tenancy term due to the concerns you raised for the well-being of your family.
We humbly request reconsideration of your rating, as we remain committed to ensuring the satisfaction and comfort of all our tenants and feel our team dealt with this as effectively as possible. Kind regards Urban Property
★★★★★ 5/5
GoogleUrban Property were fantastic and very efficient. A very special thank you to Nicola who was constantly following up and checking in to ensure the process was smooth from start to finish!
Mz · 26 March 2025
Agent replied · 26 August 2024
Thank you for your kind review! We wish you all the best!
★★★★★ 5/5
GoogleUrban Property team are excellent professionals , they help us navigate the purchase of a property, Many thanks to Nicola for her follow ups during the process :-)
Del · 2 May 2025
Agent replied · 21 May 2025
Thank you so much for your lovely review!! Greatly appreciated!
★★★★★ 5/5
GoogleA huge thank you to Barbara and Nicola. everyone at urban property is really friendly and I’d like to add “first time buyer friendly” which is what we where, nothing was ever to much trouble every question was answered promptly and we moved into our first home very quickly ⭐️ ⭐️⭐️⭐️⭐️
Michael · 26 March 2024
Agent replied · 6 July 2023
Thank you for taking the time to review our services. This means so much to us here at Urban. We wish you many happy years in your new home!
★★★★★ 5/5
GoogleFabulous service from start to finish
Would definitely recommend Barbara and all her staff for a smooth and professional service through out
Thank you all
Christine · 26 March 2025
Agent replied · 22 December 2024
Thank you Christine for your very kind review, as you know as a family run business, we really appreciate this. Barbara & Team!
★★★★★ 5/5
GoogleWe were extremely pleased with the service from Urban Property and Nicola. Their fees are very competitive, yet the level of service was outstanding. Communication was excellent throughout and the whole process was smooth and stress-free. We would highly recommend them.
Nahid · 26 January 2026
Agent replied · 26 March 2026
Your 5 star review is very much appreciated! Please don't hesitate to use our services again in the future, it was a pleasure working with you!
★★★★★ 5/5
GoogleA huge thank you to Barbara and all the team. Kept me updated from start to finish. Excellent service throughout. Highly recommended.
Melanie · 26 March 2025
Agent replied · 8 November 2024
Thank you for your lovely review, this means so much to us! Team Urban!
★★★★★ 5/5
GoogleBarbara and the team have been wonderful with lots of help and support, thoroughly recommended!
Ron · 28 March 2025
Agent replied · 16 April 2025
Thank you for your lovely review, we wish you all the best, Team Urban
★★★★★ 5/5
GoogleStacy is very helpful and cooperative.
She is running the business like a pro ⭐️
Asad · 26 March 2025
Agent replied · 23 October 2024
Thank you for your kind review! We will continue to strive to give the best possible service!
★★★★★ 5/5
GoogleSale went through very quick, only around 7 weeks I believe. Couldn’t be happier
Harry · 26 March 2025
Agent replied · 23 October 2024
Thank you for your kind review! Good luck in your new home!
★★★★★ 1/5
GoogleMy partner rented a property from these people and it really was the worst experience. We've asked for work to be done but nothing happens and as the lady i spoke to @Urban Property said they are paid by the landlord so they have to take their side when there's a dispute. Maybe good for landlords but not for us tenants.
Alison · 26 March 2025
Agent replied · 26 August 2024
Good morning, could you kindly request your partner to reach out to us directly? We're uncertain which property this relates to. We strive to provide excellent service to both tenants and landlords. However, it's important to note that the landlord holds the final decision regarding repair requests on their property.
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