Every review we hold for the Hugglescote office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCouldnt be happier.
We have been in our property on Greenmount Manor for nearly 7 weeks now. The standard of service we received from Clare and Dean the site manager in the run up to us purchasing has not wiltered at all. They have been great at keeping close and ensuring we are happy and dealing with any problems (not that there have really been any) quickly. I cannot recommend Morris enough, the ease of the process, the quality of the build and the top level staff they employ to ensure you are looked after are all fantastic.
Laura · 24 August 2026
★★★★★ 5/5
TrustpilotThank you Lisa
We’re currently in the process of buying our first home with Morris Homes at Waters Edge, and Lisa has been absolutely fantastic from the very beginning
Lauren · 21 September 2026
★★★★★ 5/5
TrustpilotRob at Shelbourne Hunsbury Grange was…
Rob at Shelbourne Hunsbury Grange was exceptional, showed us the plots with real enthusiasm (something other builders lacked) took time to get to know me and my partner. We will be returning shortly for our second viewing which we are excited for😁
Ethan · 25 May 2026
★★★★★ 5/5
TrustpilotChris is one of the best sales people…
Chris is one of the best sales people around. He go out his way to be explain and be very helpful. Very high recommended 👌
Melissa · 17 September 2026
★★★★★ 5/5
TrustpilotAnn at Alconbury weald was excellent…
Ann at Alconbury weald was excellent helping us choose tiles carpets etc for our recently reserved new home and kept us smiling and fed with biscuits and tea 5 stars thanks Ann it was a pleasure rather than a chore
M · 30 May 2026
★★★★★ 5/5
TrustpilotGREAT CUSTOMER SERVICE-BARTLE MEADOWS
Had to speak to Shaun (site manager ) and Matt (assistant site manager) regarding some issues...Dave was there at the time.
Red · 5 September 2026
★★★★★ 5/5
TrustpilotARDEN PARK
I called into Sherbourne estates at Arden Park and I must say that the representative Tracey was extremely helpful, knowledgeable and professional, she answered all my questions and provided me with a comprehensive information pack.
Alex · 30 May 2026
★★★★★ 5/5
TrustpilotReally happy with the service from Rob…
Really happy with the service from Rob at Shelbourne Estates, Hans Park Grange. I had originally arranged to view just one property, but when he realised the garden wasn’t quite right for me, he was more than happy to show me another house as well. He was very understanding, polite and professional, and clearly knew what he was doing. I really appreciated his help and would definitely recommend him.
Simona · 23 August 2026
★★★★★ 5/5
TrustpilotSafe Hands
Hannah has been a great help from a friendly welcome on our first visit to spending time with us helping us with our choices and patiently explaining things to us. We’re in safe hands!
Barrie · 16 May 2026
★★★★★ 1/5
TrustpilotWe recently purchased a new property on…
We recently purchased a new property on the grange estate - was very excited as we had an older property before and looking forward to having all new. The service before completion cannot fault Morris Homes. Very helpful until we exchanged contracts - the 1st couple of months the property was great, then the issues started, which we expected being a new build. What we wasnt expecting was the lack of customer care from Morris. We are nearly 18 months in and still refusing to sign happy with the purchase. So far our bi fold doors have been attended to 7 times and adjusted as they keep sticking with us having to use our annual leave and wait in all day (issue not been resolved 18 months in). We have also had 6 visits for ticking pipes all through the house, had my ceiling ripped out patched 3 times with plasters and painter and cleaners coming ever other day. Again this issue hasnt been resolved and are still ticking with no luck from Morris of having it sorted. I have had two new front doors as they wouldnt lock and sit right (this is one issue now resolved). The area manager doesnt respond to any emails and seems to ignore us even though he was supposed to be dealing with the issues. The site manager we have never seen so all in all the after care is awful but the house is lovely if issues have been sorted.
Victoria · 31 May 2026
★★★★★ 5/5
TrustpilotAmazing service at Bartle Meadows
Paula and Jo at Bartle Meadows have been incredible throughout the whole home buying process. From our initial interest, throughout the sale and post completion. We have been in the house almost a month now and the site manager Matt has also been fantastic with us. We are now with customer care team and they have been super quick with responses and always happy to help. No job or query has been too small, all the staff have been brilliant! All round positive experience with Morris homes and would happily recommend them if you're looking for a new home.
BB · 29 May 2026
★★★★★ 5/5
TrustpilotChris from Arden Park was a star!
Chris from Arden Park was a star. We have reserved a home with him today and he was so friendly and knowledgeable. We knew that we would be in safe hands!
Olivia · 30 May 2026
★★★★★ 5/5
TrustpilotThe staff were very friendly and…
The staff were very friendly and welcoming, especially Jess, who was exceptionally helpful and pleasant throughout. The entire process of reserving my dream home was smooth and straightforward. Many thanks to Jessica Williams 😊
Gloria · 26 April 2026
★★★★★ 5/5
TrustpilotI visited Tracey today
I visited Tracey today, at Arden Park, to help me go through what options are available, for my parents, to move. Tracey was so helpful and provided so much information.
Jen · 12 May 2026
★★★★★ 5/5
TrustpilotSt Mary’s Park Development
We recently reserved at property on the St Mary’s Park development, and our experience so far has been fantastic. We are always warmly welcomed by Carol, who is incredibly friendly, professional, and knowledgeable about all the properties available, including all the added extras that come with the property. The show homes were of great quality, and we appreciated being able to explore them at our own pace without feeling pressured. Carol made sure to answer all our questions and offered to keep us informed of any updates. We are yet to meet Vic but she too has been very helpful over the phone. We highly recommend this development to anyone looking for a new home!
Aden · 6 October 2024
★★★★★ 5/5
TrustpilotWe had a wonderful experience buying our first home - Station Grange, Coventry
We had a wonderful experience buying our first home with Morris Homes, and a big part of that was thanks to Jess from Station Grange, Coventry.
Subin · 26 April 2026
★★★★★ 5/5
TrustpilotBrilliant Aftercare Service from Kate Kennedy
My wife and I had an issue regarding our plumbing, whereby we needed immediate service as we couldn't stop the constant flow of water.We were put through to the After Care team and spoke to Kate Kennedy, who was nothing short of brilliant and empathetic.She not only put our mind at rest, but also immediately contacted MB Heating and explained the seriousness regarding our situation.Dave Hindley from MB Heating promptly came and fixed the issue with professionalism and care for our property.We cannot thank Kate and Dave enough, and they are a credit for their respective companies and epitomises what great customer service looks like.Thank you again!!
Partha · 19 September 2024
★★★★★ 5/5
TrustpilotPrinces Meadows Kirkham
Princes Meadows Kirkham. We were greeted by the lovely Hannah who was warm, friendly & understanding & she made us feel totally welcome. We turned up really stressed out because we didn't know what we wanted but her expertise, knowledge & great listening skills really helped to guide us into the right property for us, we never felt pressured & she was always reassuring that we could ask any questions & re visit the site whenever we needed to. It was a fantastic all round experience. Keep doing what you do Hannah, thank you so much! You were brilliant x
Christine · 16 September 2024
★★★★★ 5/5
TrustpilotKim was a great help
Kim at Houghton Grange was a great help. She is really knowledgeable about the the properties, the options and the whole process.
David · 20 May 2026
★★★★★ 1/5
TrustpilotBuilt like s#!t
Bought a Morris home in June 2014.Had nothing but nasty surprises ever since.Cannot remember all the things on the snagging list as there are far too many to mention. Also been fobbed off by what they call 'customer service'.The road still hasn't been adopted and there is a decent sized pot hole outside my house that is growing by the years.Every time we make improvements we are met with the harsh reality of all their bodged jobs.The downstairs WC had a crack in the soil pipe and was incorrectly fitted so that raw sewage was collecting on the floor behind. To remedy this means digging out the concrete floor and replacing.We had a new front door fitted recently and this is when we discovered that our front garden was actually landscaped above the damp course. There has been traces of damp in the living room, and the air brick that was buried under the soil probably helped the masses of worms, slugs and woodlice that wefrequently get. Remedial work to take out alot of the soil, put in aco drains and is costing around £1000. Then there's the cost of replacing established shrubs.Let's not mention the toxic lease that has increased by 47% after 10 years.Thinking of buying a Morris home???Don't bother
Pam · 5 September 2024
★★★★★ 5/5
TrustpilotLathom Grange - Lisa
Couldn’t be happier we our move into our new home at Latham Grange. Lisa was such a huge help for us during the whole process. She definitely went above and beyond to help us get moved in . We had a lot of trouble with solicitors and delays, but Lisa was constantly there to help us out and get us into our new home. She’s been there from start to finish to offer us advice, help chase things up, and reassure us when things looked a bit unsure. Now that we have moved in, Lisa is still available and is providing us with support with any enquiries we have. We are looking forward to the remainder of the houses being built, however, we’ll be very sad to see Lisa leave the site.Highly recommend Morris Homes to anyone looking for a new build.
Deane · 4 September 2024
★★★★★ 4/5
TrustpilotThe Willows Kineton
Geeta at The Willows in Kineton has been very helpful and friendly, I feel she has done her best to support me through the process of buying a new build and is very knowledgeable. She was very helpful in negotiating with the company. Communication is good and timely. Geeta spent a lot of time helping me with choices of kitchen, flooring etc.The process is not yet complete but so far i am very happy. Thank you Geeta.Only negative comment is the pressure to exchange and complete when issues are often out of buyers control.
Phillip · 30 August 2024
★★★★★ 5/5
TrustpilotPrinces Meadows, Kirkham, Lytham
I recently viewed some new build houses at Princes Meadows, Lytham & had the pleasure of being dealt with by sales advisor - Hannah Pendergast. I have never been a fan of new build homes however the quality of the Morris Homes show homes viewed & the professional friendly treatment we received from Hannah has changed my opinion. Hannah knew everything about all of the house designs & answered every question asked immediately. She was extremely professional !The quality of the houses were finished to a very high standard & offered good quality appliances. The only downside for me were the garden sizes weren't very large although that's what I expected from a modern housing estate.Seriously considering relocating to this development. Thank you Hannah !
John · 28 August 2024
★★★★★ 4/5
TrustpilotBest builders for sales advice
Went to look at there homes on Thursday 15th August. The lady i spoke to think her name was Ruth was very knowledgeable and very helpful she asked me what I was looking for. And know exactly what I needed she showed me the Banstead and that home looked perfect to me but unfortunately they did not have one available for me to look at inside so will have to go to Warwick to look 😔 but she made me a appointment to view one there for Saturday. I also liked the scheme they are doing called smart move and will be using that if I go ahead after viewing the home. Best builders I've been to in terms of sales
Carol · 17 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
