Morris Homes Ltd Hugglescote reviews

★★★★★ 1/5

Trustpilot

Terrible after care

We have had issues with our new home including a broken bifold door which we raised in March. It is now September and nothing has been done. A number of contractors have been "booked" to fix it and they either do not turn up or do not know what was required and therefore are unprepared and cannot repair the door. We have taken annual leave on multiple occasions to let the contractors in and therefore lost out financially due to the messing around. We would this to be sorted ASAP and compensation provided.

Benjamin · 16 September 2023

★★★★★ 5/5

Trustpilot

Viisited kineton today and Geeta was…

Viisited kineton today and Geeta was great. excellent customer service and very helpful and knowledgeable.

Anthony · 26 August 2024

★★★★★ 1/5

Trustpilot

Morris Homes take your money and run

Morris Homes refusing to sign and pay for adoption of roads on all Lancashire sites preventing residents from having utility upkeep and safety to their streets. Our county councillors are regularly trying to chase but this has been ongoing for over a year. Please do the right thing Morris homes starting with the site off moss lane, whittle le woods, Chorley rather than taking money off people and devolving all responsibility.

Vicki · 3 April 2024

★★★★★ 1/5

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Bartle Meadows, Cottam, Preston

The estate is a disgrace. The roads are full of potholes and in general the estate looks tired and dirty. The green areas aren't well maintained. Our garden is disgusting. There are all sorts of building materials that have been dumped underneath which is going to costs us thousands to put right. Wouldn't recommend Morris at all. So many issues. Buy at your own risk!!!!!

Lindsay · 21 July 2024

★★★★★ 5/5

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Wintringham

The service we have had has been great. Angela has been amazing from the start. Always very helpful and really good communication.

Fiona · 21 April 2024

★★★★★ 4/5

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Ann L

Visited 3 showrooms (capesthorpe, disley and melford), the layout of capesthorpe and melford is organise and practical for the user from 2 - 5 members.

Ann · 30 November 2025

★★★★★ 5/5

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Kim- sales advisor at Sherbourne…

Kim- sales advisor at Sherbourne Estates was excellent. She was helpful, friendly and was able to provide all the necessary details

Meena · 6 May 2024

★★★★★ 5/5

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First time buying a new home and Hannah…

First time buying a new home and Hannah at the Kirkham site put out minds at ease. Couldn’t praise her enough. Everything is a lot more straight forward than first thought. Looking forward to continuing the process and moving into our new home in 2023!

Rainsley · 10 June 2022

★★★★★ 5/5

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Trish and Nikki gave an amazing service

Sandra · 26 April 2026

★★★★★ 5/5

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Princes Meadows Kirkham

We booked an appointment at Princes Meadows Kirkham to view a couple of houses. We where met by Hannah who was welcoming, patient (we had our two young daughters with us) very knowledgeable, professional, and took the time to understand our needs and wants as a family. She explained the buying process to us thoroughly and we didn’t feel rushed nor did we feel pressured at all.

Claire · 1 June 2024

★★★★★ 1/5

Trustpilot

Very unethical builder

Very unethical builderPoor customer serviceMy car got irreparable damage from one of their piling vehicles when my car was parked on Beebys Way Hampton Peterborough - the whole side of my car's roof was scraped and dented- disappointingly Morris homes refused to take any responsibility - as the car was 2009 I was not asking for a lot to compensate - only £500 but got fobbed off and pushed from Morris to MV Kelly then back again without still any resolution

Fiona · 18 August 2023

★★★★★ 5/5

Trustpilot

Speak to Jess. She is so helpful

After a visit to the Hunsbury Grange development I thought I would take this chance to say what amazing service I got from Jess. Having never looked at a "New" home before Jess explained the in's and out's and all the benefits of buying brand new. I am now currently deciding when I will be back in contact with Jess to proceed further once some more plots are released!

Janet · 18 April 2024

★★★★★ 5/5

Trustpilot

The lady at Morris Homes in Kirkham was…

The lady at Morris Homes in Kirkham was fantastic...she spent plenty of time with us going through various options and what would be best for us...very friendly and knowledgeable

JANET · 23 October 2023

★★★★★ 5/5

Trustpilot

Pamela has been very friendly and…

Pamela has been very friendly and helpful throughout the purchasing process so far. She has answered any questions we have had and has talked us through each step of the process. Looking forward to the next stages in our house buying journey.

Charlotte · 28 August 2022

★★★★★ 5/5

Trustpilot

Impressed from start to finish

Impressed from start to finish, carole and jo in the office were both brilliant so helpful and really informative, then when I moved in the site manager Shaun again super helpful, couldn’t do enough. I had more snags than I thought but they were mainly cosmetic and all sorted out quickly. I was put off new homes by bellway who are nothing short of appalling but morris homes restored my faith and I would whole heartedly recommend them. I’ve been impressed. Really impressed. 😀

Customer · 16 July 2023

★★★★★ 5/5

Trustpilot

I recently visited Lathom Grange and…

I recently visited Lathom Grange and had a great first appointment with Lisa (Sales person) who after visiting a number of builders was able to reassure us of a home that we are looking to buy in the future. Lots of paperwork and plans were shown and discussed. Lisa welcomed all our questions and we can't wait to revisit in the near future.

Denise · 19 July 2024

★★★★★ 5/5

Trustpilot

Lovely Development

First time buyers and we have just been shown around 2 of the lovely show homes by Nicky. She was really friendly and helpful. We are definitely now considering here as an option.

Joseph · 22 August 2025

★★★★★ 5/5

Trustpilot

Shelbourne Estates Holcombe

The home buying and aftercare service provided by Claire and Paul has been excellent. A friendly and professional service has been provided throughout and they are always on hand to answer questions and provide information. Highly recommended.

Greenwood · 28 January 2023

★★★★★ 5/5

Trustpilot

Morris homes are the best and they value their customers

Me and my wife had a very good experience with Morris Homes - @ St Michael's Parks, Upton Valley Way N, Upton, Northampton NN5 4UU.This is what I felt genuinely about this company - they have very good team especially in sales office Jeanette and Amiee. Throughout whole process they were always behind us to help whenever we need them. This company got very good contacts with mortgage advisor's @Hayley Mortgagestore MK, they are also the best like Morris homes. Whole process was so quick and smooth. Our transition went really well and smooth. Our care responsibility is changed the hands from sales team to site team. I need to mention here without any hesitation a gentleman name from site team called "WILL" he is the best, took care and gave his utmost response and care on behalf of Morris homes to us. I personally give five star rating to him. After few weeks again our care responsibility moved to customer care team. In that teams I need to mention two names one is "HAMEED" @ customer care manager and Danielle Bland @ customer care coordinator, these people are quite good at their customer oriented services, they are the best.Some other people I need to mention here “Liam-electrician”, We had an issue with CAT5v ports but this guy spent his time and sorted out for me. He is the best in his work. A lady called Zoe House from Saint Interiors Administrator helped me throughout our journey and I picked up few faults with lights she acted on time and responded really well. Morris Homes are the best in customer oriented services; build quality, spacious rooms, garages, private driveways. Me and wife been to different new build properties we never come across big gardens in new builds, but Morris homes are quite good than other new builds.My personal opinion is worth taking home with Morris homes they are best in “listen to their customers”.

Praveen · 1 July 2023

★★★★★ 1/5

Trustpilot

Morris Homes Buyer beware.

Buyer beware.Please be aware of their annual Fleecehold Ground maintainance fee policies if with FirstPort and in addition their £400 information pack that you will need to buy from them when you come to sell.Ask about the Neff built in dishwasher plug issue as to whether they have resolved it as it is dangerous. There have been several instances of this on our estate. It has been reported without response.The dishwasher plug seriously melts under your worksurface and behind the cupboard.

Dave · 26 June 2023

★★★★★ 1/5

Trustpilot

Don't bother wasting your money!!!!!

Nothing but problems since putting a deposit down. First off the sales agent gave me the wrong price for the house, so I applied for a mortgage to find the price of the house was considerably more. That created a whole load of issues. Secondly the team lied several times about when the property would be completed for me to get my keys. Every day it was another issue - no windows, not plastered etc - however I could very clearly see it was done and to make it worse another house same build as mine had the windows I needed yet hadn't had the garage or anything else built - ridiculous. Then I bought a brand new car and the site team sprayed brick acid all over it when spraying the house next door and only came to ask me to move my car when it was covered (so by this point the damage was done). My car less than 1 day old, brand new - now had corrosion all over it. Upon complaining the site director told me to claim on my insurance. He must have been smoking something if he thought that was the correct approach. Upon having the house I have had issue after issue. Pipes not put in properly, leaks, windows breaking, doors breaking the list goes on. Customer care have sometimes been helpful but the majority of the time you can't get hold of them and wait months for a reply.They then contact me to advise they need to dig the front of my house up as they "forgot" to build a path - and that the work will start tomorrow. Funny thing is they want to take some of my land away which legally they cannot do. All so they can get it signed off by the council. Not entirely sure how you can miss building a path? Along with this any issue I have raised that they pretty much wash their hands of. They build streets / driveways without taking into account accessibility. This cul de sac in particular is a nightmare to get on and off and because people don't know how to use their drive you get blocked in. perhaps if they didn't build houses on top of one another then parking wouldn't be such an issue. Overall my experience with Morris is poor. I would not suggest buying with them, it would be a waste of your money and make you miserable living in something that constantly has issues.

Ashley · 21 June 2023

★★★★★ 1/5

Trustpilot

Just had a email from Morris Homes…

Just had a email from Morris Homes Midland daying they are closing my complaint regarding my rear garden flooding every time it rains it seems they do not under stand that water does not drain through Clay as my rear garden is total clay under 5 inch of top soil, they could not give a toss regarding customer satisfaction only the 30% profit on sales

Robert · 21 May 2024

★★★★★ 5/5

Trustpilot

Been in and reserved our house today

Been in and reserved our house today Pam was a great help went through everything with us made it all so easy highly recommended now all we do it wait until our new family home is ready roll on January

Sam · 28 August 2022

★★★★★ 5/5

Trustpilot

Great customer service!

Just bought a Morris home in rugby and absolutely love it. Alison held my initial appointment to look round the house before reserving and was SO helpful. She was happy to answer any questions and got back to me with any that she couldn’t fully answer at the time. Since reserving to completion both Alison and Pauline have been great at talking me through everything in the house and helped solve any problems I came across - which weren’t many at all. Absolutely love my new home and I couldn’t recommend Morris homes, and Alison & Pauline if you’re looking in rugby!

Bethany · 29 May 2023