Every review we hold for the Hugglescote office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWhen is the road going to be completed?
Having bought a property on the Oakwood View Middlewich site, after nearly a decade we still await the top road surface to be applied. Reading on here this looks to be a general problem with Morris Homes finishing estates. They just move on to build a new estate and leave the old ones unfinished.There does not seem to be a process to hold them accountable to finish estates. If they tell you there is a service charge applicable for comunal green areas just cut and run. Nightmare company. Buyers beware.
Dave · 25 November 2023
★★★★★ 1/5
TrustpilotAppalling after sales customer service
The sales staff and site manager were all absolutely exceptional. The problem started with all the rain there has been since we moved in. Our garden and driveway get waterlogged and the garden is a quagmire! After a wait of more than five weeks I finally had this response from their customer care team - “Whilst I appreciate towards the patio the turf has areas of mud patches, however I must note with all newly laid turfs require a period of limited foot traffic whilst turf is established.” So, they will say anything to justify avoiding any expenditure to resolve issues. If we had suspected there could be this issue, along with the failure to address them then I can honestly say that we would never have bought the house and bitterly regret having done so
Anne · 24 November 2023
★★★★★ 5/5
TrustpilotArkall Farm Highly recommend Tracey Sales…
Highly recommend Tracey Sales negotiator who was extremely professional helpful and knowledgeable during the process of purchasing home. Smooth process from start to completion
Debbie · 6 May 2024
★★★★★ 5/5
TrustpilotThe best help and assistance always buying our house
We are going through the purchase of a Morris home in Kineton Warwickshire, The process has been smooth and everything has been made very clear by the amazing Geeta who has helped us every step of the way, she has been so lovely to deal with and nothing has been any trouble at all and she always comes back with any answers straight away, so efficient and always a lovely welcoming smile.Thankyou so muchSue &Tony
S · 3 March 2024
★★★★★ 1/5
TrustpilotHorrendous company
Horrendous company. We have full NHBC report stating that house ( specifically the bathroom walls) are not built to standard and Morris homes don’t even acknowledge my emails. Not even a polite reply . Nothing. They really are awful. We have discovered multiple issues, we are now past the 2 years and it’s like we don’t exist. So be very very careful with your money. The sales people and site staff are lovely but can’t actually help as head office really don’t care. The amount of staff turnover is also shocking and indicative of how they treat their customers. We are now stuck with a huge hole in our wall that we can’t fix because it would cost too much to undo all the shoddy construction.
Miss · 12 November 2023
★★★★★ 1/5
TrustpilotMorris Homes Downing Gardens Gamlingay…
Morris Homes Downing Gardens Gamlingay is very unprofessional company who provides customers with false and unverified information’s . they sold us a house that is suitable for living. I do not recommend!!! disgusting liars!!!
Lukasz · 19 September 2023
★★★★★ 5/5
TrustpilotLynne and Jess are seasoned sales professionals
Lynne and Jess have been absolutely fantastic in guiding us through the process of buying our first home. The communication between them and us has been seamless, and we got a wonderful house that suits our every requirement. Both took the time to understand our expectations and were extremely supportive when we faced challenges with our mortgage. They tried their best to help in many ways. In the end it all worked out and we’re glad that we bought our home with Shelbourne Estates / Morris Homes.
Kimberly · 6 November 2023
★★★★★ 5/5
TrustpilotPurchase of New Property
We recently just completed on a property purchase with Morris Homes and I have to say, that my Mother who I purchased the home for was absolutely elated. Service was excellent. The journey has been great, respectful and more importantly stress-free which was great! Kudos to Megan initially, Site Managers & more recently Aimee Hill, absolutely fantastic service!! We are so happy!!
Pritesh · 14 October 2024
★★★★★ 5/5
TrustpilotVery helpful and kind
Very helpful and kind! Thank you✨
Iasmi · 23 May 2026
★★★★★ 5/5
TrustpilotWe want to say a very excellent thank…
We want to say a very excellent thank you to Aimee and how she guide us through everything we needed to know about buying a house . She explained all the details very clearly to the point . All sales office should have staff like Aimee.
Silvia · 19 August 2022
★★★★★ 1/5
TrustpilotHugglescote Grange Disappointing Quality
My overall experience has been extremely disappointing.
Eray · 15 May 2026
★★★★★ 5/5
TrustpilotHannah was extremely helpful when…
Hannah was extremely helpful when looking at buying our first home. She was continually going above and beyond to ensure we knew everything we needed.
Holly · 29 March 2024
★★★★★ 1/5
TrustpilotAfter waiting since first of August to…
After waiting since first of August to buy new home on apart exchange basis radio silence ensued until mid October finally contacted to say plot now available on Friday and it was on first refusal had a call Monday to say it had been sold to some one else.This is a company that does not understand customer communication and ethical dealings with people.I would advise any one doing business to be wary as they may be disappointed with the dealings of this organisation and glad that we had a lucky escape
STEPHEN · 23 October 2023
★★★★★ 5/5
TrustpilotBig Thank you to Geeta, Keith & Phil.
Sorry it’s taken so long, We had a brilliant and very professional experience on the many occasions we looked around the houses at the willows, Kineton and assisting us in making the final decision on the lovely house we now live in. Geeta our sales advisor was brilliant, so helpful and knowledgeable. She made us feel comfortable and gave us all the information we needed to make our decision on buying the house as well as the options on the internal finishes. We would highly recommend her to anyone looking to buy their next home at the Willows. We would also like to mention Keith and Phil the site managers who were extremely helpful from the day we moved in giving all the help we needed on how the house worked and there professionalism in dealing with the Minimal snags picked up. The true meaning of above and beyond.
Antony · 11 October 2023
★★★★★ 5/5
TrustpilotGreat visit to the shelbourne site at…
Great visit to the shelbourne site at houghton grange ..:. Nicky is super helpful and friendly.
Marcus · 26 August 2024
★★★★★ 1/5
TrustpilotDreadful company
I have lived in my Morris Homes house for coming up 6 years and have had numerous issues including some very serious electrical issues which they took no responsibility for regardless of the fact it was down to poor workmanship in the first place. Also, the main road in the estate is yet to be finished, pot holes everywhere, raised ironworks, looks dreadful! The builders left years ago now and we’re still being fobbed off by Morris homes as to why they haven’t stuck to their promises of finishing the road.
Georgia · 9 October 2023
★★★★★ 5/5
TrustpilotNew home enquiry
Geeta was very informative and patiently spent time answering lots of our questions. Great customer service.
Mr · 24 August 2024
★★★★★ 5/5
TrustpilotTracey Thompson at the Arkall Farm…
Tracey Thompson at the Arkall Farm development was extremely helpful, went above and beyond to find out information for us. Would highly recommend Tracey when looking to buy a new house. Thank you again for your assistance.Sophie
Sophie · 19 May 2023
★★★★★ 5/5
TrustpilotQuality Fittings & Professional Construction Company
Very impressed when I walked into my home, quality fittings, beautifully finished and great attention to detail. Customer support was excellent thanks to Liam and Angela. Yes, there is snagging but it is never an issue to rectify. Definitely would buy again from Morris Homes.
Martha · 8 August 2022
★★★★★ 5/5
TrustpilotWe visited prince’s meadows kirkham on…
We visited prince’s meadows kirkham on Thursday last week to discuss what properties were available for a wheel chair.We spoke to a lovely lady called Hannah prendagastWho was really nice and was so knowledgeable and really went above and beyond to help usShe was very interested in helping us with measurements of space in the show houses as I explained we are having a big problem with most houses being smallWe asked to see a house on your other sight which she very quickly arranged for Monday 2nd October She is the best sales assistant we’ve dealt with sine starting our house search
Lisa · 2 October 2023
★★★★★ 5/5
TrustpilotGreat experience
We purchased our first house nearly 2 years ago from Morris Homes in Northampton and it was a delightful experience taking in account how stressful a purchase like this can be. We are satisfied with the quality of our new home, the professionalism that Morris homes in partnership with Shelbourne Estates provided all along the process and even after the purchase was completed. Would definitely recommend to anyone who is looking to buy a house.
Viorica · 24 January 2024
★★★★★ 5/5
TrustpilotGeeta was so friendly
Geeta was so friendly, welcoming and knowledgeable. A credit to your company
Claire · 19 October 2024
★★★★★ 5/5
TrustpilotThanks to Julie and Paula at Bartle…
Thanks to Julie and Paula at Bartle Meadows, really helped us with buying our new home, we can’t wait to move in!
Joseph · 28 April 2024
★★★★★ 1/5
TrustpilotTerrible after care
We have had issues with our new home including a broken bifold door which we raised in March. It is now September and nothing has been done. A number of contractors have been "booked" to fix it and they either do not turn up or do not know what was required and therefore are unprepared and cannot repair the door. We have taken annual leave on multiple occasions to let the contractors in and therefore lost out financially due to the messing around. We would this to be sorted ASAP and compensation provided.
Benjamin · 16 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
