Jones and Chapman Hoylake reviews

★★★★★ 5/5

Google

Maria kept me up to date with all that was going on. She made a number of sensible suggestions and generally looked after my interests. George was always able to step in when Maria was unavailable and his help in getting rid of some heavy equipment that I was not strong enough to move was much appreciated. I consider it to have been a very successful outcome and would not hesitate to recommend them to any potential customer.

Robin · 16 April 2024

★★★★★ 5/5

Trustpilot

Firstly i want to begin with how…

Firstly i want to begin with how wonderful my experience with Jones and Chapman Allerton road was, from start to finish was excellent. The staff are fantastic, extremely helpful and always respond efficiently to my calls and emails. Massive thanks to Mike, Kai and Isabella all 3 of the staff members are a true credit to the team. Highly recommend this branch 100% five star service.

Miss · 30 October 2025

★★★★★ 5/5

Trustpilot

Shout out to Rebecca and Sue (prenton) x

Could not sing their praises enough! Big shout out to Rebecca and Sue from Jones & Chapman Prenton office who helped me with both the sale of my property and a purchase. They both jumped through hoops to get everything across the line and were always happy to help from beginning to end. They really helped during such a stressful! Thank you, thank you, thank you from Sara and Betty xx

Sara · 9 September 2025

★★★★★ 5/5

Trustpilot

Excellent service from the Greasby office.

Shaun gave me a fair appraisal of my property, not a flattering one. He was spot on as to how to present the property because it required considerable updating. He knew the sort of purchaser that the property would attract. His pricing advice was excellent. Meanwhile Kristy chased up solicitors who had gone to sleep on the conveyancing.

Paul · 23 September 2026

★★★★★ 1/5

Trustpilot

Incompetent

It's a shame you have to give them a star at all. Very friendly at first took all our details and soon after that person left. None of pur details were passed over and after being with them for 3 months we practically had to start again. Ignored all our wants when sending over properties to view and just sent over any old property.

MP · 2 July 2026

★★★★★ 1/5

Trustpilot

PLEASE DON'T USE THEM. RUBBISH

PLEASE DON'T USE THEM, they are rubbish. This Allerton road office are about as a useful as a chocolate fire guard. They rarely answer their telephone and when you leave a message they never get back to you, the same with emails, they never even acknowledged my email when I cancelled my contract with them. Most of the viewers that I had told me they had terrible trouble trying to get through to them,some of them had to go down physically to the office. I had to take over the viewings of my late mother's house after the first three they did on my behalf because the alarm system went off. On the 3rd occasion the back door to the property was left open and the door to the garden was open.

Steve · 12 February 2026

★★★★★ 1/5

Trustpilot

Jones & Chapman

Jones & Chapman, Allerton Branch, were a total nightmare. Unprofessional, abrupt, pushy. Being an elderly couple, we felt totally bullied by them with their constant calls for us to push our conveyancer. The irony was that the seller was dealing with probate so our hands were tied.

Pauline · 11 September 2026

★★★★★ 2/5

Trustpilot

Would not recommend for conveyancing (Little Sutton branch)

Not happy at all with the service we got from J&C’s Little Sutton branch. They weren’t proactive or particularly helpful. It never felt like they were acting on our behalf. The only time they were enthusiastic was when they were pitching for the commission and agreeing their fee. Wish that we had used another agent.

Mike · 16 June 2026

★★★★★ 1/5

Trustpilot

Communication was awful

Communication was awful. We put an offer in on a house and waited days to hear back. The whole time they did not mention another vendor offering. I had spoke to them in between to see what was taking so long to hear. Then said we’d been outbid. No mention of any other offers. Not really apologetic and couldn’t care less.

Customer · 24 April 2026

★★★★★ 1/5

Trustpilot

Complete scammers and theives

Well I would like to say I'm shocked to see such bad score but after the phone call Ov just had im not. Rented a property back in 2016 was in a round about way warmed the landlord was a difficult man but wanted our kids to go the local school and that's all that was available we stuck it out for 8 years. The house falling apart around us and the landlord fixing NOTHING. So we left once our kids education was complete in Jan 2024. Then began the second war. The war with J&C trying to get my nearly £1500 deposit back is impossible. Being told I had to contact TDS for them to say not J&C have it now they are saying unless I can get a letter from Lucifer to say we can have it they wont give us it as they never managed the property. Well the guy could be dead for all I know as I have no contact details for his as he changed them over the years and never gave them to me. So now I got to court just what I need right now

Rebecca · 10 November 2025

★★★★★ 5/5

Google

Dear Jones and Chapman, We have been looking for a home for over a year and have been through many Estate Agents until we met Mr George Smith at your office in the Wirral who showed us a property. With George's help, efficiency and speed of service we have now completed and got the keys to what is now our home. We want to thank George for his professionalism and attention to our needs through this transaction. He dealt with all our requests and queries swiftly without hesitation. More importantly his offered us invaluable advice and guidance. In effect we are grateful and would like to express our appreciation through you to George. Sincerely, Mr and Mrs Jobe

Sam · 16 April 2023

★★★★★ 1/5

Trustpilot

Very poor service from Allerton branch…

Very poor service from Allerton branch in Liverpool. Hardly any viewings then some couldnt get into house despite having being told about Key safe. Found buyer myself. Rude about flat always wanted to reduce. When finally did the deal lied about including furniture on final offer. Very dissatisfied with service no information regarding what was happening -Jess and Andrea in office incompetent. On the market (know it was quite tough times) for 18 months

Richard · 26 September 2025

★★★★★ 5/5

Trustpilot

The person whom dealt with the sale of…

The person whom dealt with the sale of my house was Anthoulla, she was really professional also she kept ringing me with progress and updates I would like to say thankyou so much Ken..

Kenneth · 20 July 2026

★★★★★ 5/5

Trustpilot

Claire and the team at Little Sutton…

Claire and the team at Little Sutton made us feel at ease and we’re welcoming at all times They are professional and helpful A huge thank you to Jones & Chapman Little Sutton

J · 28 April 2025

★★★★★ 1/5

Trustpilot

Dissapointed

Just sold my house with Jones and Chapman. I would say the only person who was helpful was Carol from the Allerton Road branch .My experience with the sales progresser was not a good one , I was told off like a naughty school girl if I ever called up to ask for updates. I told them how I felt and that I am paying them for a service, that's when they got nicer as it was coming to the end and don't want a bad review. There is also a lady by the name of Karon, she was the one who hounded me to choose Jones & Chapman , once I agreed she told me I shouldn't be calling her for help and passed me on , said she was very busy, then vanished!. I am a nurse and I am very busy too. I will never use this estate agents again , nor recommend you to anyone. Thanks again to Carol for your help when I needed it. Maria.

Maria · 14 March 2022

★★★★★ 1/5

Trustpilot

I wish I could give less than one star

I wish I could give less than one star. Jones Chapman Allerton Road - what a mess. Consistently lieing to me, getting things wrong, overcharging me, telling lies to the tenant, not following through with what they have said. They say 'I will ensure this will be sent over now' then radio silence for 5 days. This has been much more hard work than managing the property myself. Avoid at all costs.

Abigail · 4 June 2025

★★★★★ 1/5

Trustpilot

Very unprofessional!

Got in touch with them to purchase a property, have just put an offer through, but the experience just up to this point has been extremely disappointing! Viewings were not organised very well, wasted over an hour waiting to view a property and it turns out they didn't know who ever was supposed to take us isn't. The person at the office didn't think this was disorganised and was very rude! Put an offer on a property that was confirmed it's no longer under auction, but it is! Not helpful or professional at all! Do not recommend!

Bella · 4 October 2021

★★★★★ 1/5

Trustpilot

Terrible experience of dealing with Jones and Chapman, Heswall, their Area Manager and Head Office

Our experience of dealing with the Heswall branch of Jones and Chapman was disgraceful. Issues were as follows:- 2 occasions the house was left without the alarm being set by J & C following a viewing. We had previously instructed them to set the alarm every time and they had agreed to that. 1 occasion it was left unlocked by J & C and so totally unsecured without being locked or alarmed. This viewing had been carried out by the Manager himself. J & C took people into the property without notifying us prior to the visit.J & C notified us that an offer had been made on our property, that it was cash and there was no chain. After accepting the offer on this basis we found out the reality was that, it was a buyer with a mortgage and there was a chain! We instructed J & C not to put “Under Offer” on the board outside the house. They ignored this and put up an Under Offer sign. I rang the Manager at J & C to voice my complaint about the issues above, he said he would talk to the staff and get back to me. Despite numerous contacts to the offices I never heard from the Manager afterwards. I rang the head office, Connells Group, and spoke to a Compliance Controller in the Complaints Department. He then fruitlessly tried to contact the Manager of Heswall Branch. I was appalled that a Head Office complaints department could not get to speak to their own branch manager.The official complaint was then sent from the Head Office to the Area Manager in charge of the Heswall Branch.However the Area Manager also refused to respond to Head Office. Then Head Office wrote to us stating we had rejected the Area Managers response despite the fact that they had previously written to us to state that the Area Manager had refused to respond to the complaint. Head Office eventually submitted their final response to us, however even this was after the deadline we had been given for their response. We asked The Property Ombudsman to look at the case they stated:-I have supported the complaints that have been made and consider that the circumstances merit an award of compensation. My award will reflect the avoidable aggravation, distress and inconvenience caused to the Complainants. I accept there were shortcomings in the service provided by J&C.J&C have acknowledged that the information initially provided by the branch caused confusion. As such J&C have not fulfilled their obligations, under the TPO Code of Practice, in that they did not pass the correct information to the Seller regarding the Buyer’s financial status.In accordance with Paragraph 8h of the TPO Code of Practice, J&C were obliged to exercise reasonable diligence to ensure that, after any visit by them, the Property was left secure. I accept that J&C did not follow the Seller’s instruction regarding resetting the alarm.J&C have acknowledged that when the initial complaint was raised, calls were not returned despite requests from J&C’s Compliance Department for the branch to do so…….. J&C have further acknowledged that the Complainants did not receive a response to their initial complaint. The Complainants chased for a response and received a letter which stated that a further review would be conducted, however no previous review had been conducted. J&C have acknowledged that their Internal Complaints Procedure had been breached because an initial review had not been conducted. In accordance with Paragraph 14d of the TPO Code of Practice, J&C were obliged to acknowledge all written complaints within three working days and promptly undertake a proper investigation. A formal written outcome of the complaint had to be sent to the Complainants within fifteen working days of receipt of the original complaint. In accordance with Paragraph 14e..The Complainants did not receive a formal response to their initial complaint and as such were not informed of how they could escalate the matter. This significantly delayed the complaints process. All in all a terrible experience start to finish

Sandra · 8 March 2020

★★★★★ 1/5

Trustpilot

Shocking service from the Letting Team.

Tim · 11 September 2026

★★★★★ 5/5

Trustpilot

Had a very positive experience with Ann…

Had a very positive experience with Ann the sales progressor at J&C Liverpool, what wasn’t the easiest (or shortest) of sales/purchase Ann was always on hand to answer any questions and was always updating me every step of the way.

Lisa · 7 December 2023

★★★★★ 1/5

Trustpilot

Absolutley extortionate

Absolutley extortionate. Over £3,000 in fees and the staff are of zero help.

Robert · 5 June 2026

★★★★★ 2/5

Trustpilot

First impressions count

I went into the Prenton branch to speak to one of 3 people. The young girl on the front desk went to the back and was followed out by a colleague This lady stood there not a hello, good morning or how can I help but stood there and shrugged her body as if to say “what do you want”. Un beknown to me this person turned out to be the manager. Well first impressions count and I was so not impressed. It felt like I had interrupted her. The ladies I have been dealing with have all been helpful but by god this manager needs to change her body language.

Joanne · 13 April 2024

★★★★★ 1/5

Trustpilot

I enquired about a property for sale…

I enquired about a property for sale via right move, I enquired again and again and got no reply, I then saw on the website the property had been reduced and called but they were permanently busy. I got through today to be told its now sold and when I mentioned the issue with right move they suggested I could have emailed them directly. So If you are a seller be warned, emails from prospective buyers appear to go missing and as a result you may then be wrongly told there is no interest and be advised to reduce the price, so by going with them you may receive less than you should . Buyer or rather seller beware

Duncan · 26 March 2024

★★★★★ 1/5

Trustpilot

One star is too much for this agency

One star is too much for this agency. Constantly asking to view houses and get no reply or get told the property isn’t open for viewing yet but then it’s taken a day later. Very unfair towards clients. Rude on the phone with a can’t be bothered attitude. Home owners, please stop using this agency!

Samantha · 2 February 2025