Lovell Howden reviews

★★★★★ 5/5

Trustpilot

Outstanding

Me and my husband just reserved a house with Hyacinth Harris from The Point Castle Vale site. Hyacinth was very helpful and answered to all of our questions, she is very polite, friendly and professional. It is always a pleasure to comunicate with her.

Margareta · 29 June 2023

★★★★★ 5/5

Trustpilot

Visited the Hopton development with my…

Visited the Hopton development with my partner, would love to live there, lots of help from the site person Deborah, who was very patient in explaining the process to us even though we’re not in a position to buy yet. Great houses !

Jayne · 5 June 2026

★★★★★ 5/5

Trustpilot

To the point of purchase,Lovell Homes &…

To the point of purchase,Lovell Homes & Rosann have been meticulous.Every stage so far has been explained clearly ,concisely & open & cannot find any fault to date.Rosann has been a joy to deal with,patiently answering all questions & giving valuable advice.I would have absolutely no hesitation in recommending Lovell Homes to anyone considering buying a new build.

Customer · 6 December 2021

★★★★★ 1/5

Trustpilot

Bought into a shared ownership which…

Bought into a shared ownership which Lovells was the builders (how they call themselves that is another issue) it was left a total disgrace. They have used cheapest materials possible, everything going faulty, workmanship rock bottom poor. Think very carefully before you buy anything this company have built. The customer care is not interested and are ignorant.Avoid this company like the plague, please you will be sorry.

Pier · 11 August 2019

★★★★★ 5/5

Trustpilot

Cearon Gate

Rosann couldn’t have been more helpful throughout our experience of buying our first home, every question we asked she had an answer straight away. Also very helpful when letting us pick our kitchen and bathrooms as there was plenty of options to chose from. Also was able to give us prices for any extras pretty much straight away

Jordan · 29 November 2021

★★★★★ 5/5

Trustpilot

New builds in Hunstanton

I viewed new builds in Hunstanton. Wendy the sales lady was very friendly and helpful, as were all team members I met that day. I was impressed with the site and the builds. I looks to be an asset to Hunstanton.

Rose · 17 September 2025

★★★★★ 1/5

Trustpilot

Every time it rains

Every time it rains, our garden is flooded. Our garden is a boggy mess and we have been in contact with Lovell customer care to try and resolve this. They sent an “engineer” out to the property. We then waited over two weeks for a “report” on the engineers findings. The report consisted of 3 sentences, which gave no indication as to next steps and the action that Lovell would be taking to remedy the situation. We asked questions that Lovell said would be passed onto the engineer that visited. The response from the engineer was never received. We are now in March 2024, having been trying to get some action from Lovell since October 2023. We have an unusable garden and it’s really disappointing to feel that we are not listened to, often ignored and left in the dark. We really feel let down by customer care and feel that they need to respond to customer concerns without being chased up, and be open and honest with their customers. Buying a house is one of the most important and stressful decisions in your life - don’t make it harder by buying a Lovell home.

G · 21 March 2024

★★★★★ 5/5

Trustpilot

Great experience!

Lovell homes gave us a great experience with purchasing our new build property. Julie at Houlton was incredibly helpful, and made the buying process very easy!

Anna · 10 July 2024

★★★★★ 5/5

Trustpilot

Amanda was great

Amanda was great , communication was easy and informative . Amanda really puts her heart into the whole process .

Mrs · 12 October 2024

★★★★★ 1/5

Trustpilot

Utterly disappointing

Following an initially good moving in experience we have been continuously let down by the severe lack of customer care support in the initial 6 months in our home to the almost non existence of any support now! Three months without ensuite whilst leaks are fixed to outstanding snagging (hitting 300 mark now for our issues!) and various leaks/damp remain outstanding with Lovell denying responsibility for what an independent report has described as a catalogue of errors, which was first raised back in October and still battling now for resolution now whilst mould and damp takes over our home - which not only is completely unacceptable but carries various health risks for me and my family. Umpteen calls/emails/visits by various different contractors who do little or nothing to fix the repairs and have to come out multiple times. Overall not what I expect from a home we have spent a lot of money on. Unfortunately, we had to raise a formal complaint yesterday on this matter (our second, the first being the shower fiasco in ensuite) so let’s hope resolution agreed within 30 days or contact will need to be through NHBC to get the mould and damp issues rectified as a priority. I woke up today 18th to water from the third ensuite unit coming through living room ceiling even although no showers this morning as guess what - yes the ongoing shower issue remains unresolved and can’t actually have a shower! Second shower control unit also burst in loft. Place feels completely unsafe. Area manager apparently too busy to attend as see what we’re having to live in until 8th feb! Absolute joke. Various formal complaints will be raised today for all issues as no one seems to care!! You call emergency out of hours number to be told to wait and phone customer care at 9 - what is the point in having an emergency number !!! Absolute farce ! Patience has well and truly ran out now!! 13th March and not much moved on - customer care dept have a severe lack of customer care…!

GINANNE · 13 March 2024

★★★★★ 5/5

Trustpilot

Good communication

Good communication, helpful staff in spinners quarter, especially Jade she help me a lot to overcome the language barriers with the site manager, makes everything good, even though some problems can’t be fixed she will give me a lot of advice.

F · 10 August 2023

★★★★★ 5/5

Trustpilot

Joanne and Ellie were great

Joanne and Ellie were great. They explained everything well, were very helpful and put us at ease. Many thanks. We look forward to moving in.

Christopher · 15 July 2024

★★★★★ 5/5

Trustpilot

Very helpful sales office staff

Very helpful sales office staff who proactively got back in touch with me about a property I had fallen in love with but missed out on, as it got reserved by another buyer... the other purchase subsequently fell through and the sales staff got back in touch, kept me updated and ensured I had first refusal on the property before anyone else. Thanks to them I have now been able to reserve the property for myself and my daughter... we couldn't be happier and can't wait to move in!

R · 4 March 2024

★★★★★ 1/5

Trustpilot

Great until they get your money

Great until they get your money. Our experience with Lovell has been horrendous. We moved into our home 4 months ago and were assured our pre move in snags were completed, we got the keys and nothing was done. Getting snags done has been like pulling teeth and even when they start them someone always has to finish them off but never comes back. We’ve now had a leak in our bathroom wall for 2 months - twice the customer services team have “just missed” the comments from the workers who have come to see the leak and we’re now told we have to wait another month before anyone can come to fix the leak - 3 months with no use of our main bathroom! Their only response “nothing we can do”.Save yourself the heartache and choose another developer!

Kristen · 27 February 2024

★★★★★ 5/5

Trustpilot

Very helpful and easy to deal with

Claire at Wild Walk has been absolutely amazing and really helpful every step of the way. She really went above and beyond to give us guidance as first time buyers and has been very patient with us. Claire and Lovells have made the whole process easy and straight forward.

Conor · 20 November 2022

★★★★★ 5/5

Trustpilot

Debbie at Hopton made the buying…

Debbie at Hopton made the buying process an absolute pleasure. She went above and beyond, a credit to your company.

Paul · 14 September 2024

★★★★★ 5/5

Trustpilot

Throughout the whole process of viewing…

Throughout the whole process of viewing site originally, our repeated visits and trip to other site to see show house we were particularly interested in, culminating in reserving a property, we found the sales team very helpful.The sales team in Hamilton were particularly friendly and answered all our queries.

Alasdair · 29 October 2024

★★★★★ 1/5

Trustpilot

Gone from "10/10 Would recommend" to 1 star...

Such a shame, things started off so well. We bought our home on Tennyson Fields back in June 2021 and it was a great experience. On-site early-life support was good and problems got fixed. We did have a leaking shower for a year, but these things happen and it eventually got fixed. Fast forward 2.5 years of customer care and I am just about defeated. Having tried so hard to be patient and understanding I have ran out of patience. Maybe I don't shout loud enough, but still having outstanding snags at this point is unforgivable. The lack of updates/response is really poor. I am constantly chasing for updates. I get the feeling the poor build quality (easily 30+ snags per house) has left Lovell customer care underwater. The team mean well, I can tell, but I just feel they are overwhelmed and understaffed.Not only has this put me off buying a new build with Lovell, but it has put me off buying a new build all together.In short, expect to be on your own when it comes to aftercare as it is non-existent.If this was anything but a house, I would want my money back. Luckily for Lovell, you buy the product before you see it and you're just stuck with what you get.

Nathan · 4 February 2024

★★★★★ 1/5

Trustpilot

Incompetent to the highest order

Where to start with Lovell? Had issues from day one with this company. Firstly, spent 3 hours picking optional extras and upgrades for them to call us when we leave to say we’ve lost the paper work come and do it again!Please pay for an independent snag to be carried out whatever you do! We had over 115 snags on the property. Moved in over a year ago and still have outstanding snags. Bought an integrated washing machine through Lovell for over £1000 which is unusable and nobody will take responsibility in replacing or repairing it.Washing machine engineers adamant our foundations are not right.Lovell never bothered to even define our boundary as per our plans. We have a huge open space in our front garden with no defined border so people are constantly cycling/walking across. Lovell agreed to put a hedge in and are apparently still trying to find a landscaper to do this over a year later when the rest of the estate has been done in the meantime.Had huge leaks in the bathroom gushing out of the porch which wasn’t considered an emergency for customer care. They laid the road in minus temperatures and it’s crumbling, still not fixed.Like I said, we had over 115 snags the stories are countless the list is endless. As soon as they get you to reserve good luck the rest of the experience is abysmal. Rude unhelpful staff that will avoid your calls or say anything to get you to leave them alone.

Lucy · 2 February 2024

★★★★★ 1/5

Trustpilot

£5k floor repair in 2.5 years due to poor workmanship

A company that builds cheap houses without the technical understanding to fit these cheap materials. We have had numerous problems with the site. However, be warned your floors will be fitted incorrectly. On the Lough site, all homes have been fitted with a sub floor that is not properly treated, we are now spending £5k refitting the whole downstairs LVT due to poor workmanship. As we are just out of the 2 year warranty they are wiping their hands clean of it. Sorry for not realizing that I had to rip up the LVT and check the sub floor of the property in those two years. If you live on the Louth site or are thinking of buying on the new phase, don't. In a couple of years, your floors will start to lift and you will be paying for them. Looking at the same sub floors exposed in the current builds on the new phase, they match the condition of ours. The company is unwilling to put its hands up and admit a bad job. In short, don't buy their cheaply made houses by inexperienced workers.

Ross · 31 January 2024

★★★★★ 5/5

Trustpilot

Early stages of house buying but so far very good

So far, my experience with Lovell has been excellent!

Anthony · 28 May 2026

★★★★★ 5/5

Trustpilot

Dulcie Bailey is highly personable and…

Dulcie Bailey is highly personable and efficient. She has been excellent to work with and huge asset to Lovell Homes.

Neil · 9 September 2024

★★★★★ 5/5

Trustpilot

Great service and product.

New house purchased July 2019. Lovell site Glassford, South Lanarkshire.Excellent service from start to finish. Rosann is fantastic, nothing too much trouble. House is well built. Only a handful of snagging issues which have been attended to without question. Everyone has gone above and beyond to ensure we have been well looked after even a year on.

Donna · 12 August 2021

★★★★★ 5/5

Trustpilot

Jane was absolutely amazing in helping…

Jane was absolutely amazing in helping us buy our first home. She kept us updated throughout the whole process and answered any of our questions quickly via phone and email.

Amardeep · 9 March 2024