Lovell Howden reviews

★★★★★ 5/5

Trustpilot

My experience with Lovell Homes

My experience was excellent with Lovell's right from the start. The sales executive Dulcie Bayley was helpful throughout and kept in regular contact with me, updating me on progress. I love my new home and would highly recommend Lovell Homes

Edward · 21 January 2024

★★★★★ 5/5

Trustpilot

Fantastic service - Jordan and Rob

Fantastic service from Jordan and Rob on the Crown Meadow Estate at St Faiths. After having a leak upstairs which resulted in part of the living room ceiling being cut out they did a fantastic job replacing and repainting. Looks as good as new. Kept us fully informed of what they were doing and very respectful to the property. Fantastic service by both them and Lovells in helping us to resolve the problem.

· 17 October 2024

★★★★★ 1/5

Trustpilot

Make sure you get your new home inspected

The customer service at Lovell East is severely lacking. When I bought my home, I was told during the home demonstration that Lovell will come to fix the inevitable cracking that would occur in the home, but they will only do it once and so I was recommended to wait two years. Two years later I requested and was denied as I was two months out of warranty. I escalated this to the Customer Service Manager Martin Gibson who ignored my correspondence. In a more serious matter, recently part of the dry verge of my roof blew off (the siding against the roof) which has left my roof exposed. Upon inspection, it's clear that none of the corners of the dry verge were ever bolted into place, meaning the rest could blow off at any moment. Despite this being a fault caused by Lovell Homes they have refused to send anyone to investigate or make the problem right. This time I CC'd Martin Gibson who again had nothing to say. Customer service apparently escalated this to the Operations Manager a week ago and I'm yet to hear back. Colour me surprised.Please learn from my experience and hire someone to do a proper inspection of your house when you buy it as even if a problem occurs at the fault of Lovell they will not rectify any problems which only become apparent after the two-year warranty expires.

JC · 20 June 2023

★★★★★ 5/5

Trustpilot

Rob and Jordan did an excellent job!

Rob and Jordan did an excellent job! We had an issue with the paint job in our kitchen when we moved in and they’ve corrected it perfectly! They kept me updated throughout the entirety of the job, and did a fantastic finish. They helped me put everything back on the side, and cleaned and tidied up after themselves, leaving the house as they found it (with a lovely paint job). Thanks much to Rob and Jordan!Witchford

Georgia · 20 August 2024

★★★★★ 5/5

Trustpilot

Jordan might just be Lovells saving grace.

Jordan might just be Lovells saving grace at there. Crown Meadow site in Norfolk. With our en-suit causing us to have a hall water feature that took Lovells months to sort and a non useable en-suit which finally was put right followed only 4 days later by the bathroom then leaking into the kitchen dinner I’d had about enough of shoddy new build workmanship. 18 months in and very unhappy with Lovells. With the after sales customer service sometimes moving slower than a glacier and trying to ‘bodge’ fix the job. Followed by emails saying these things happen!! I had a water stained hall and dinner ceiling. In come Jordan the decorator fixer. It’s good to see a trades person who takes absolute pride in what they do and goes beyond to not only fix the problem but a few little issues he spotted. Fully explained in laypersons terms as well. A true credit to his profession and I will not have anyone else come to fix any painting issues should they arise than him. Professional and courteous.

Colin · 10 June 2024

★★★★★ 5/5

Trustpilot

What an absolute pleasure it's been to deal with Lovell Homes

Dealing with Jo Bend at Lovell (Williams Park) has been an absolute pleasure! Jo has been flexible, accommodating and knowledgeable throughout the journey of purchasing our new home from Lovell. We feel that Lovell homes are quality homes and the quality of the internal fixtures and fittings are second to none. We are so excited to complete on our new home and move in.Thanks to Lovell and Jo for making this experience such a pleasure. I would highly recommend Lovell Homes and Jo Bend to everyone.

Iain · 9 June 2024

★★★★★ 5/5

Trustpilot

Professional and helpful service

There was no pressure for us to move quickly it was taken in stages and I have ended up with the perfect house that gives me everything I wanted. The sales team were highly professional and accommodating and did everything. Thank you to Tanya & Mel

Catherine · 31 July 2023

★★★★★ 4/5

Trustpilot

Very good service

We found the sales executive ery friendly, informative, efficient and very pleasant to talk to We were shown around the property where we were made to feel very much at home. Everything was explained to our satisfaction. We have been in frequent contact with Sharon who we dealt with and she has been very helpful.

Sandra · 13 October 2022

★★★★★ 5/5

Trustpilot

A happy experience…

Matt and Joanne at Williams Park have been fantastic in helping myself and my family in the process of reserving our Lovell home. Always happy, helpful and accommodating, we have been well looked after throughout. Thank you Matt and Joanne!

Customer · 22 December 2023

★★★★★ 1/5

Trustpilot

Save yourself the stress

Save yourself the stress, do NOT purchase flooring through Lovell when buying your home.

George · 28 May 2026

★★★★★ 5/5

Trustpilot

Matt and Mandy

Matt and Mandy! Absolutely amazing! Buying a house is known to be the most stressful time of your life but these guys have just made it such an enjoyable and stress free time . We came to Stradbroke to see a lovely village and a beautiful new build site, which is all true but Matt and Mandy really made the magic come alive. They made us feel like the main character in our own story. They ensured that, every step of the way, we were choosing what we wanted and what was going to be best for us. We left, within one week, knowing we couldn’t walk away from our dream home. We can now live happily ever after thanks to them. 100% would recommend. Mandy lives in the village so we really got to know the story behind our new home. Matt held our hand each step of the way, ensuring a smooth transition from house to home. We couldn’t be more grateful. And hope that Matt and Mandy get that massive pay rise they deserve! Xx Emi & Ross

Emipopable · 29 May 2024

★★★★★ 1/5

Trustpilot

**KINGS REACH DEVELOPMENT SNAITH**

**KINGS REACH DEVELOPMENT SNAITH**I just want to express how much of a poor service we have received from the Kings Reach development in snaith.We originally were choosing between them and the new bellway development, we got the typical we are great at customer service and better than bellway chatter, to then receiving the worst possible service I've ever experienced.We negotiated a deal and reserved plot 2, an osbourne. They wanted us to complete by the end of June, which we initially tried to meet, but due to mortgage exit fees we weren't able to complete until the 1st July (one day later). This had to be passed onto head office, id like to add this was emailed through to the advisor on the 9th of April, we didn't even receive a response until the 15th of April to say this had to be passed on. To this day we never even received a decision or call or email on this completion day despite chasing.The real issue came about when our mortgage company sent a Surveyor to the property, this was down valued by them by £36,000 (definitely not a small amount). As Lovell offered no assistance after this, we went through a second mortgage company and another surveyor, this was again down valued by the same amount. After speaking to the advisor to explain our concerns, and that we obviously weren't able to get a mortgage for a property being down valued by that amount, it again gets passed to head office. We were asked if they could do it for the lower amount or would we need that plus the deposit contribution they were offering. We said that plus the deposit contribution as this is what the original deal was. We then received a call from the sales advisor nearly a week later to say that they were not willing to do anything at all to the property price despite this being down valued twice by such a huge amount.No remorse, no sorry we couldn't help, just that we were getting flooring with the house and this is an added extra (quite frankly I was sick of hearing her say this, it was grade 1 flooring, let me tell you it wasn't good quality) and they had no issues with a previous property sold over 6 months ago so they wont be doing anything at all to assist. Well let me tell you, there is certainly an issue. At this point I requested a cancellation of the reservation and my deposit to be paid back, which again 'would have to be reviewed'.I then sent an email to confirm what we had just discussed and asked for the deposit back, as I wasn't confident this was just going to be sorted. It was agreed by a manager this would be refunded, asif this was even debatable after all the stress they had put us through and the time they have taken from us.We were moving back to the area for support with childcare after recently having our first baby, the stress this has caused us a young family has been absolutely horrific. We now have to frantically review other properties to avoid any issues with the sale of our current house and have incurred solicitors fees for a house we arent even moving into due to their lack of care. I wish we never went to this development.Good luck to Lovell trying to now sell 3 osbourne properties that are extremely overvalued. I've noticed these have now been taken off their site, probably another managers review going on about it.So alls I can stress is, stay away from this development, and definitely be wary if you are considering purchasing an osbourne from this site, as they have been overpriced and the service given has been nothing but an utter shambles. I hope your team respectfully learn some customer service skills in the near future.

Kally · 27 May 2024

★★★★★ 5/5

Trustpilot

5 ***** Service from Mandy Allen

After almost twelve months I have finally moved into my new home at All Saints Green, Stradbroke and I am now settling into this lovely Suffolk village. The help and support from your Sales Executive Amanda (Mandy) Allen throughout the whole process has been exceptional, she acts with total kindness and empathy and is in my opinion a true asset to Lovell Homes. It will be sad not see her smiling face on the development but I wish her every success with her next assignment in Harleston.

Julie · 22 May 2024

★★★★★ 5/5

Trustpilot

Moving into our new home.

From start to finish everyone was so helpful on the site at St Edmunds Park, Acle. David and Dulcie were quick to update us with any changes and any issues were dealt with quickly. They made moving into our new home as smooth as it could possibly be!

Jack · 14 May 2023

★★★★★ 5/5

Trustpilot

Amanda at All Saints Green

Amanda at All Saints Green, Stradbroke Has been very helpful, kind & caring. Answering all our questions efficiently. We are so looking forward to moving into our new home. Thank you Amanda.From Bob & Jackie Mansfield.

J · 24 February 2024

★★★★★ 5/5

Trustpilot

Great service

It’s my second time purchasing a house from Lovell and they are very honest with you about what they offer you. Jade and Caroline, explained all the process to me and went through all the paper all went through very smooth. Thanks so much Caroline and Jade

Elisa · 21 May 2023

★★★★★ 4/5

Trustpilot

My experience with lovell Homes was a…

My experience with lovell Homes was a good one. Lovell Homes are approachable, welcoming and ready to put us through all the procedures as first time buyer.

Evelyn · 4 August 2024

★★★★★ 1/5

Trustpilot

Appalling Staff conduct!

After reserving a Plot at Locke Gardens, Glan Llyn Newport, i was concerned about evident water ingress through the rear and side of the garage dpc caused by non-compliant land levels.I attempted to agree a resolution with the site manager and technical manager hoping that a reasonable solution could be identified within the remainder of the cooling off period. To my dismay this did not happen and instead i was made to feel undervalued and intimidated as a customer spending a large amount of money on a new home, and astounded at the condesending,and dismissive behaviour of both individiduals. Both behaved in an abrupt, “staged” and flippant manner and refused to acknowledge the importance of an enduring solution in line with NHBC guidance, by adjusting adjacent land levels to prevent rising ground moisture along the entire rear wall of the garage and lower side.Forced to accept an inadequate and unsightly “tanking solution”, i was left with no option but to terminate my reservation and incur a loss of search charges of £300 incurred by my solicitor I was also left feeling shaken and disgusted by the whole experienceShocking behaviour and very poor quality non compliant NHBC building standards resulting in a permanently ground moisture compromised garage!!

David · 1 May 2024

★★★★★ 5/5

Trustpilot

No pressure or rush.

Friendly and knowledgeable staff. We have been allowed to look around the show homes by ourselves at our own pace, this is a big plus compared to other developers who took us around.I felt I could not relax when looking and was forced to make a rushed decision on each property.Tanya and Mel let us look around and answered all of our questions, if they didn’t know the answer they went away and got back in contact very quickly with it.So far the buying process has been enjoyable and straightforward.

Ailsa · 27 April 2024

★★★★★ 1/5

Trustpilot

Never buy from Lovell

If there was a minus number I would. The customer service… what customer service. What care? What about customers coming first? Not making decisions for customers when they have lived in their HOMES for 3&1/2 years?? There is so much work left to be done on the queensbury site and what they have just started is shocking. We moved in in nov19 and now in March23 they are digging up a nice and neat balancing pond and churned it into a mud pit. They decided that this area needed 3 Jettis, another walkway and an extra bit of mud on mud too. This is an absolute joke. We have had concerns over the existing steps down but now this is just a rub it in your face tool. I really wonder what goes through these peoples small brains. It can’t be much, they don’t put the customer first, they won’t help you or answer your questions, they won’t try and find a middle ground, the won’t clean up there mess, (it’s Friday and they have also left litter there so rude of the builders outside someone’s home) I cannot believe how much we’ve been Mis sold on our home this is just the tip of the ice berg after nearly 4 years it’s a joke. All the air managers have been useles they don’t care at all. I’ve asked for the CEO to come to my house and see it in real life face to face and explain why and when this was agreed as NONE OF THIS was in the plans when we brought our come in late 2019. Also they are Atleast 9 months behind the build as they have moved all the builders onto the next load of houses in another location so nothing is getting finished. Lovely. Useless company- NEVER EVER BUY FROM LOVELL

Alice · 31 March 2023

★★★★★ 5/5

Trustpilot

Very professional service

Very professional service. Nicky made us feel we were in good hands and has really help us understand the process, where we are within it and what happens next.

JB · 17 June 2024

★★★★★ 1/5

Trustpilot

Shabby Treatment - The Sycamores Kirk Ella

Lovell Customer Care have been less than helpful.My house had a leak three days before I completed, at first thesite manager denied there was a leak, faced with the evidence he finally admitted it.My flooring could not be laid as the floor was too damp.I spent Christmas without any flooring, downstairs in the house.The garden floods, totally not interested in sorting anything out.A bathroom cabinet was fitted damaged (knowingly) in November 2022.To this date, this has not been sorted.I have taken two days off work and each day for one reason or another the work has been cancelled.I believe I should be compensated for all the inconvenience, but Lovell think its perfectly ok and I am being denied any recompense.Buying a new home should be a magical experience, Lovell have made it anything but.

BW · 22 April 2024

★★★★★ 5/5

Trustpilot

Thank you Rob and Tom

Thank you Rob and Tom, great job fixing the leak on my shower and making good again. Looks as good as new again. Thank you!

Customer · 19 August 2024

★★★★★ 5/5

Trustpilot

Jade Fan is very brilliant staff

Jade is very brilliant staff she help me more than I can expected and she is very patiently explaining the importance to me, her quick response can help me to solve many problems. She is a very good and smart staff in Lovell

F · 5 August 2023