Harron Homes Howden reviews

★★★★★ 5/5

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Brierley Heath

We have recently just purchased a Windsor at the Brierley Heath development. The part exchange deal is why we were initially drawn to Harron Homes but as we'd looked at new builds before we were sceptical until we saw the quality of the houses, they are beautiful. After reserving I had seen the reviews on here and was worried that we had made a mistake but I needed have worried. From start to completion (and beyond) Ann has been fantastic, she is an asset to the company and genuinely cares about the customers. She has always been on hand to answer any questions about the house/site. The site manager Todd has been on hand since we moved in to discuss any questions we may have or a very small snag list. With Todd what you see is what you get and similarly to Ann, he genuinely cares about the customers and ensures the houses he's handing over are of great specification. We love our house and so do the kids. Thank you Ann, Todd and the rest of the team on site.

Zoe · 8 May 2024

★★★★★ 5/5

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Amazing lady at York Vale Gardens

Went over to York vale gardens at the weekend, I was greeted by a lovely lady named Nicola, she was friendly and really knew her stuff, even the silly questions she made everything really clear. Very early stages for us but will be back.

Helen · 29 September 2026

★★★★★ 5/5

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Amazing. Outstanding customer service and customer care.

From the start of mine & my other half's journey with Harron Homes, Allison Melia has been absolutely wonderful to us. Such a delight to be around and she gets things done!! I must also mention Tyler, he's one of the guys that works on site and his honesty is always appreciated. Not forgetting Mike/Mick from on-site too. They make a wonderful team. We're happily moved in and Allison definitely made this whole process a lot easier (we are a couple of first time buyers and had no idea what to expect). Thank you Harron Homes for our beautiful home.

Emily · 5 May 2024

★★★★★ 5/5

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Shipley, Lakeside

We’re loving our new home at Shipley, Lakeside. Charlotte was amazing from start to finish and always kept us updated on the progress of the build. When we had a delay in selling our previous home she did everything she could to ensure we ended up with the house we wanted.Like most new builds we had a number of snagging issues (the painters could have taken more care) but Jamie and Richard are working hard to resolve these and give us every confidence any outstanding work will get sorted. The whole team are a credit to Harron’s.

Stuart · 3 May 2024

★★★★★ 1/5

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Terrible customer service and aftercare

Terrible customer service and aftercare. We live on The Hawthornes in Carlton. Our garden is an absolute mess. The drainage has not being done correctly, so anytime it rains the garden turns into a swampy mess for days on end and most of the grass has died. It is completely unusable. Harron should be embarrassed at the standard of garden they have provided.Obviously nothing is getting done about it. Emails just go ignored from site managers and customer service, snagging jobs just get closed down without even being looked at. We have a radiator with an issue which was reported more than 8 months ago! Think very carefully before you decide to deal with Harron. Poor quality work and customer service issues are widespread across all Harron sites, not just ours. Check out the "Victims or Harron Homes" or "The Real Harron Homes Experience" Facebook pages to give a better idea of the standards you can expect. Harron have even been mentioned in the house of parliament due to the poor standards, and taking years to finish off estates even when the last house has been sold.Do your research, it's not hard to find. Everything is all fine until you've signed on the dotted line and they have your money.

Chris · 28 April 2024

★★★★★ 5/5

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Thorpe Meadows

Had a fantastic meeting on site to review our new house - Its not often developers invite you to see your house in the making (Harron Homes are clearly proud of their product) - Sylvia has extended that invitation twice with a third opportunity to witness the electrical install next week along with Lee & Chris (Site Managers) who have been very accommodating, giving us the comfort of knowing we will be handed a brilliant HOME. A special thanks to Sylvia who right from the beginning has kept us well informed, providing constant feedback along with facilitating in our upgrades and finishes with the added bonus of progress pictures - We are nearing the end and are looking very much forward to enjoying our new space. (Juan & Jill)

Juan · 26 July 2025

★★★★★ 5/5

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We had an amazing experience with Ann…

We had an amazing experience with Ann at Brierley Heath. From the very beginning of our journey through to being in our fabulous home now for a month, she has been incredibly helpful, caring, and kind. Ann genuinely cares about people, and that really showed in everything she did for us. She was always approachable, attentive, and willing to help whenever we needed support or advice. Thanks to her dedication and support, we now have a beautiful forever home for our family. We are truly grateful for everything she has done and couldn’t have asked for a better sales representative.

Georgina · 21 December 2025

★★★★★ 1/5

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AWFUL House Purchase Experience at Highfield Manor, Fixby

I DO NOT RECOMMEND ANYONE TO BUY A HARRON HOME!!!!! Like the other reviewers on here, I have had a terrible experience with my recent purchase. I agree wholeheartedly with the sentiment that any good reviews are prior to moving in, I even wrote one myself, however once they’ve got your money they do not give a stuff about you. Unless you are prepared for a long slog to get snags resolved, just don’t do it. And that’s if you can even call poor workmanship, snags, I’ve had problems with the brickwork, the bricks, the lead work and uneven floors, and that’s just for starters. Whole house was painted in wrong paint, I had no canopy above the front door for weeks till I noticed, then it took a further 3 months to get the lead work above done. No home demo, heating set to wrong setting so I kept running out of hot water, house alarm did not work for first 6 weeks etc etc etc. Do not believe the glossy brochures about 7-day snagging meetings or after-care, they are non-existent!! Any contact with After-Care is just ignored and they even say they haven’t received it when other members of the department have already confirmed they have! I paid in good faith for a quality product and a quality service, neither of which I got. House is still not complete after 4 months of battling. Worst company I have ever come across

Michelle · 3 April 2024

★★★★★ 5/5

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Bilsthorpe Chase

Bilsthorpe Chase. This is a follow up review as we have now moved in. So far so good. Items raised are in hand to be sorted. Just wanted to say how helpful, friendly and very professional Meryl is at Bilsthorpe Chase an added bonus for Hannah who as previously commented was also so helpful and professional. They make a great team working together to sort problems out or questions raised. Stay at Bilsthorpe Chase both a good team. Also Paul and Kev on site always available and very helpful.

J&J · 30 March 2024

★★★★★ 5/5

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Charlotte and Niki.

Charlotte (Shipley lakeside) welcomed us with open arms when we first went to have a look at the new builds. We went away and thought about things for a while. Then ended up going back a few weeks later. Charlotte again welcomed us with open arms and she is such a lovely lady and super helpful. Charlotte is very friendly and welcoming and not pushy like some other companies... Shes Helped us along the way with all our questions whether they were silly or not. We have gone on to buy a property through Charlotte and with such ease and no stress. Thank you for everything So far. Lets hope the weeks to come are just as kind of stress free as they can be. Also would like to shout out to niki the part exchange manager aswell. She has been amazing too. Again helped us with all our questions and queries. They have both been amazing from day 1. Thank you both. 😊

Laura · 21 March 2024

★★★★★ 5/5

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Natalie castle garden

My experience with Natalie while buying my house from harron homes was nothing but exceptional. It was my first home and I had no idea whatsoever of the process but she was kind and patient, explaining everything for me. She went above and beyond to support me the whole process. About the building itself cannot say much as I just moved in few weeks ago.

Blessing · 17 April 2026

★★★★★ 5/5

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Josh made the process really easy from…

Josh made the process really easy from start to finish, advised us well and wouldnt hesitate to recommend harron homes to anyone.

Max · 7 March 2026

★★★★★ 5/5

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Feel safe and comfortable with Harron

We have just reserved a plot in a Nottingham development by Harron Homes and I can't say enough good things about our journey so far. They have gone above and beyond for me and my husband during this process and every trip to the sales office to see Tom Jordan has been like visiting a friend. He is so funny and makes you feel very comfortable which is important when making scary life decisions. He is also very good at his job and you can tell he really cares for the customers. The showhomes are immaculate, the best new builds we have seen and we are so looking forward to moving in.

Allanah · 9 March 2024

★★★★★ 5/5

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5* service from Charlotte and Helen at Harron Homes Shipley Lakeside!!!

From the moment we rang to book an appointment at Shipley Lakeside, Charlotte has provided nothing less than a 5* service! She has been so helpful (but not pushy) throughout the entire process. Nothing is too much trouble and she will always do her absolute best to accommodate any requests. Also, a shout out to Charlotte's colleague Helen who helped us when picking out our options. Appreciate you putting up with out indecisiveness. We absolutely cannot wait to move into our new home towards the end of the year.

Miss · 6 March 2024

★★★★★ 5/5

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Excellent experience

Wow! From the day I walked into the office on Wheatley Hall Road, I was blown away by how helpful & supportive Penny Rands was. This lady has bent over backwards to help me with my new home. I can’t express how much I appreciate all of her hard work, patience, knowledge & support that she has given me & my family. One of the nicest & welcoming people I have ever met. Thank you so much Penny! ☺️

Louise · 24 March 2024

★★★★★ 1/5

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DO NOT BUY A HIGH GABLES HARRON HOME & UPDATE

Well were to start...Since moving into our new home in August last year, we have had snags like most new houses but most other developers are conscientious, understanding and expedite issues when they are raised to them."Harron Homes will not do any of the above".... this should be written in their customer satisfaction policy in the small print if they want to be seen as a company with any morals!Since August we have tried to get ALL the outstanding work completed on our new home and so have our neighbours, but we are all regularly fobbed off with excuses and lies!!!In Nov 2023, we met senior management to discuss our issues and they sent an email stating..."The Harron Homes Senior Management Team are aware of recent concerns raised at our Development at High Gables and we would like to apologise for your journey so far. We would like to reassure you that Harron Homes remain committed to dealing with customer issues and genuine defects."Let's have a vote as to what you think has happened since this time:A) They have completed all outstanding work on our home,B) They have partially completed the outstanding work with organised dates and times for the remainder to be completed,C) They have regularly ignored emails, have had to be emailed numerous times in various coloured text, fonts, underlining and using a variety of references they have provided, just to get the work recorded on their system, sent a guy to put a wooden strip on a gate and look at the inadequate insulation in the bedroom above the garage we can't sleep in, looked at the pooling water by our front window and back garden and and forgotten about the other 10 outstanding items???Yep it's C!!!We have regularly asked to speak with Lee, Nicola and Steve (the senior management team) since our meeting to try and get things done so we don't have to speak with anyone from this organisation ever again, and I bet you can also guess the response??Yep nothing!!!They do not have any commitment to customer satisfaction, they will take your money when you walk through the door, never to be seen again and they do not care about your sanity or have the common decency to respond to a call or email to book in firm attendances for people who have the skill to complete the work.If you buy a house at High Gables you will end up paying for your own contractors to get work done on your brand new, executive, wonderful (absolutely horrific) home!!! YOU HAVE BEEN WARNED!!!!!!!!!Update 2 weeks later...Following posting this review and emailing the customer care team twice, we are still waiting a response.The Harron Homes commitment talks about how the company "...prides itself in its high standards of customer care..." however when you regularly raise concerns and they are ignored the only option left is to raise issues to formal complaints. This leaves home buyers upset and totally exhausted from making these continued complaints about issues that should be managed as per their policy.

Kate · 3 March 2024

★★★★★ 1/5

Trustpilot

Enough is enough.

Update. This review is meant for you HARRON homes, please do not feedback trying to pass the buck. Would you care to email me and see the photos for yourself that were taken yesterday of the disgrace we can see in front of our home in the park area.??I contacted you weeks ago to let you know the litter bin was nearly full, and you've done nothing about it.Now sent an employee last week to stick notice on the bin not to dump dog poo bags . Bit late for this now when it's overflowing and is a health hazard to all.I called in the sales office yesterday Sunday 25th and spoke to an advisor as I have serious concerns that a child can access your "LIVE" building site and have contacted customer services on the 15th of February but you have completely ignored the problem.The childrens play park is under water, probably because it has never has had the proper drainage installed.I was told it's a flood plain when we moved on here. The ducks that visit daily at present now have a new pond its that deep and you expect your customers and the h.a residents children to play in the park in that state.We may be under Sage homes, but the childrens play park is for ALL residents to use...Enough is enough. You will also see the same review on SAGE HOMES ..Care to take a look. I dare you.!Children playing in your park amongst bags of dog crap !But I have to go through my landlord sage.You ought to be ashamed of yourselves.How many times have you maintained our garden. Incoming !!!!Edit. 04.30.am Thurdsay 26/01 My concerns Laughable. I would not even be writing this review if your business fixed faults that were outstanding for over a year. Phone you ie the childrens playpark and get told to go through management company. This mornings classic .Been woken at just after 4 am with the gas box lids crashing down the path.Trip hazard !! Never have been right all six of them because they were installed broken in the first place.Roof edging is now coming off, was probably not fixed in place either otherwise it wouldn't be fying around in the car park.

Jeany · 26 February 2024

★★★★★ 5/5

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Simpson Park Harworth

After being let down by a different developer who wouldn’t let us reserve our chosen plot, we found ourselves going back to Harron Homes who we were originally interested in last year. The process has been far easier with Harron Homes than what we experienced elsewhere and from the moment we walked through the door, Michelle at Simpson Park has been so lovely and welcoming! She’s been so helpful since day 1 and has played a big part in why we’ve decided to proceed with Harron Homes.

Melissa · 25 February 2024

★★★★★ 5/5

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Beautiful home in a beautiful location

Our experience purchasing a home from Harron Homes, guided by Charlotte as our sales representative, was exceptional from start to finish. Charlotte's professionalism and warmth were evident throughout the entire process. One standout aspect was Charlotte's commitment to keeping us informed; her weekly updates with photos of the house were a thoughtful touch that we genuinely appreciated and made the process even more exciting. Charlotte's communication ensured that we were always in the loop regarding every stage of the build, which contributed to making the home-buying journey enjoyable and stress-free. Her dedication and attentiveness truly made her an invaluable asset to Harron Homes. Additionally, the site manager, Rich, along with his team (Jamie and Darren) and any subcontractors, further enhanced our experience. Their friendly approach and willingness to address any queries or snags promptly and with a smile, demonstrated their professionalism and commitment to customer satisfaction.Overall, our interaction with Harron Homes, spearheaded by Charlotte, and supported by Rich and his team, exceeded our expectations. We are grateful for their exemplary service and would highly recommend Harron Homes to anyone considering purchasing a home. Their attention to detail, excellent communication, and dedication to customer satisfaction truly set them apart.

Victoria · 18 February 2024

★★★★★ 5/5

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Best personalised customer service

My now wife and I purchased a property on the York Vale site. We received exceptional customer service from Caroline from start to finish.Caroline gave us weekly updates on the build. Ensured she was able answer every question however small. Made us feel very valued and important customers when we visited the office for appointments. Caroline is a credit to Harron Homes and feel we received the highest possible customer service.We are so happy with the experience we did it again and part exchanged for another plot on the development.

Ben · 13 February 2024

★★★★★ 5/5

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Hannah at Bilsthorpe Chase

Hannah at Bilsthorpe Chase has been absolutely brilliant from start to finish. She was so professional keeping us up-to-date with the sale progression of our new home. At the same time as being a professional in her job she was also very friendly and always welcomed you with a smile 😊 telling you valuable information about the local area too. Nothing was too much trouble when we had any questions or needed advice she was always accommodating, in my opinion a first class sales advisor, Harron Homes are lucky to have her as a member of their sales team. Would definitely recommend a friend to pay Hannah at Bilsthorpe Chase a visit should they be thinking of buying new new home!

Tracey · 5 February 2024

★★★★★ 5/5

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MICHELLE HAS BEEN BRILLIANT

Michelle has been brilliant throughout the buying process.Always happy to help and very professional.I have spoken to Rachael several times through the week as well and you get the same level of service.Michelle explains everything in detail and will answer any questions you my have. I met David the site manager yesterday and he too is very polite and assured me of any concerns I my have had.The properties are elegant and well equipped.I haven't moved in yet up look very forward to doing so.I have been to see many house developments and this is the best.Would highly recommended a look. Simpson Park.

Mr · 27 January 2024

★★★★★ 5/5

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Charlotte at Shipley Lakeside, amazing!

Just been to reserve our plot, fabulous experience from start to finish. Charlotte has been amazing, nothing was to much for her, so welcoming and friendly. Going on site to look at our plot was very informative, and was able to get a better understanding of the site and plot. Charlotte explained everything in great detail and putting us at ease. Thank you Charlotte looking forward to our journey with you.

Sharon · 18 July 2024

★★★★★ 5/5

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Amazing Service from Ann at Brierley Heath

Ann at Brierley Heath was so helpful and lovely from the first phone call. We rushed over to see a plot and she spent a good few hours showing us different options which was so helpful. In the end we decided we loved the house but wanted to look at Shipley as a location instead and Ann kindly rang ahead to speak to Charlotte at Shipley Harron Homes and ask them to look after us. 5 star service and a genuinely lovely lady!

Hannah · 22 January 2024