Town and Country Property Services Hove reviews

★★★★★ 5/5

Google

Throughout my purchase I dealt with Alexia. She was professional, polite, friendly and most importantly responsive and effective. From the first viewing onwards she delivered excellent service, coming armed with measurements, lease information and answers to all my questions. She knew her property and represented it well with honesty. When she didn't know something, she found the information quickly. She was on hand throughout the process and liaised with my broker and conveyancer effectively. I can honestly say it was a very easy and hassle free process and I would wholeheartedly recommend. It was a refreshing approach to the brown shoe, wide tie, shiny suit brigade that show you around either in a blaze of hyperbole or with a disinterested lack of knowledge. If I was looking to sell I'd feel my property was getting the best representation and as a buyer it could not have gone any smoother. Thanks for the great service.

Jason · 15 September 2025

★★★★★ 5/5

Google

As a tenant renting a property with T&C for over 8 years, I could not speak more highly of my experience. The team were responsive, considered and fair with all matters that arose and whilst properties of friends and families were rising dramatically in price, T&C acknowledged the market but never put up the rent more than a reasonable amount. This allowed us to stay in our home for so long whilst friends were changing property once a year. Amazing communication, excellent when dealing with issues. Thank you to Steve and his wonderful team over the years. Phil and Anisha - 2017-2025

Fil · 11 July 2025

★★★★★ 5/5

Google

I rented a property from this agency for 8 years . In those 8 years, the agency have been nothing but attentive, customer-service lead, and more than anything, personable. When the landlord decided to sell up, I was truly gutted as I had found my 'home', however all the different departments in this agency were supportive and informative, and always kept me in the loop of the sale process etc, to enable me to plan my move out successfully and in time. I'd like to particularly point out Alexia Lawrence, who was just amazing and an absolute credit to this organisation. She was always there for any questions I had, to show support and to literally be a friend assisting with any concerns I had with my move. Thank you Alexia, you're an absolute gem and the company should be very proud to have you . Thank you all again, you were very professional and personable at the same time which made it a joy to interact with. Chad

Chad · 5 July 2025

★★★★★ 4/5

Google

Me and my partner rented with town and country for 3 years. As we were originally students who had lived in and around Brighton and Hove for years, we had our fair share of terrible renting experiences! Fortunately, town and country were nothing but fair and timely with how they responded to concerns and issues in our time with them. We did have some issues with the building regarding a collapsed ceiling, however Stephen was cordial and was professional in his correspondence with me trying to resolve the issue. Rent increases were fairly minimal over a three year period and were reasonable, while many of many friends have faced insane increases over a similar period. We also had a back and forth regarding our deposit, however it was resolved professionally by Alexia and we came to a mutual understanding, which was definitely well received! We are now in the North and many miles from Brighton, however I would always recommend town and country to someone considering renting in the area. Definitely a breath of fresh air compared to many other letting agents.

Harrison · 16 April 2025

★★★★★ 5/5

Google

Five stars for Town & Country Property Services, highly recommended! They've been really professional, efficient and friendly over many years as both letting agent/manager for my flat, and manager of the whole building. They have an excellent knowledge of the Brighton & Hove property scene and good connections with local builders and other contactors. My flat had three tenants over 18 years with a barely a gap between them. Recently, they also successfully sold my flat, achieving close to the initial asking price and against my tight deadline. Well done all at T&CP, with a special shout out to Steve and Alexia for going the extra mile! Thank you :-)

Andrew · 16 April 2025

★★★★★ 5/5

Google

Appointing Town and Country Property Services Hove as my letting agents was absolutely the right decision. For many years now, they have provided a totally professional, courteous and friendly service. Each member of staff has gone the extra mile, using their expert knowledge to deal with every aspect requiring attention, smoothly and efficiently, both from the landlord's and tenant's perspective. I recommend Steve and his team highly.

Fiona · 16 April 2025

★★★★★ 5/5

Google

We have used Town and Country Brighton as our Lettings agent for about 20 years. We sold our property today. Town and Country have been amazing during this time and have looked after both our tenants and us over the years. They are extremely responsive and helpful and have managed our property with expertise. Stephen , Alfie, Sue and others have been very helpful, supportive and professional. We would highly recommend their lettings service .

Caroline · 15 April 2026

★★★★★ 5/5

Google

Thanks to Michael and his team at Town and Country Property Services for their services whilst I was in a rental property under their management.I would recommend them.

Matthew · 10 June 2025

★★★★★ 2/5

Google

Decent compared to others, but overall, I didn't think the service for tenants was good or modern from start to finish. Some points; - can only view a flat if you're going to commit (logically, this is illogical, but we play their games) - mentioned a few things that were dirty and needed cleaning before I moved in, only 1 of which was sorted. Also, flat not cleaned before moving. - In the inventory, i decided to list out all the dirty AND broken items so they wouldn't try to charge me for it when I moved out. The lady in charge of signing off on this was rude and stand offish the whole time. She said, without looking at me/acknowledging me, 'so this is all just stuff that's dirty, not broken, then?' (Yes honey, so you little shits don't try to rob me when I move out) - Speaking of robbing, when moving out they in fact DID try to get money out of me for cleaning (whatever they gave me dirty, i left dirty). However, after stating this and providing the aforementioned signed inventory sheet, they kindly WAIVED the requirement. Turns out no new tenants were brought in afterwards, and the flat has gone full renovation. So, I would have either gone back to clean/ paid a fine for cleaning so some builders could ruin it within days. PROFIT! I did receive decent communication from a male employee whose name I have forgotten. Apart from him, I found the people rude and their processes archaic and nonsensical. THE END

Vee · 16 April 2025

★★★★★ 5/5

Google

Alfie and Alexia have been absolutely fantastic in helping us sell our flat in Hanover. Despite the sale being far from straightforward for a variety of reasons, they guided us seamlessly through the entire process. Their proactive approach, persistence, and willingness to go above and beyond made all the difference in getting the sale over the line. We couldn’t recommend their services highly enough.

Luke · 2 October 2025

★★★★★ 1/5

Google

Had loads of problems in our flat of 1.5 years, namely consistent leaks coming out of our ceilings & windows that were never resolved, cockroaches, really loud building works & dust for months, yet they had the audacity to try & charge us £130 for cleaning when we left the flat practically spotless. It doesn't cost £130 to clean "a few hairs" and some water marks on a shower & draining board. Lived in many flats & never had any money deducted from a deposit, but have always rented directly from landlords rather than lettings agencies. This experience has led me to feel that lettings agencies are less transparent & fair than private landlords, which is saying a lot. I'm sure you'll respond saying you have the right to charge for cleaning, but you can look at about 100 websites that tell you that the list you sent us falls under fair wear & tear.

Shell · 26 January 2025

★★★★★ 5/5

Google

We have worked as an electrical contractor with Town & Country for over 3 years now. They’re great to work with, fulfil their compliances and ensure all procedures are carried out and in place. Steve and the team are very welcoming, friendly and professional. Brilliant overall and highly recommended

Lee · 16 April 2024

★★★★★ 2/5

Google

Decent compared to others, but overall, I didn't think the service for tenants was good or modern from start to finish. Some points; - can only view a flat if you're going to commit (logically, this is illogical, but we play their games) - mentioned a few things that were dirty and needed cleaning before I moved in, only 1 of which was sorted. Also, flat not cleaned before moving. - In the inventory, i decided to list out all the dirty AND broken items so they wouldn't try to charge me for it when I moved out. The lady in charge of signing off on this was rude and stand offish the whole time. She said, without looking at me/acknowledging me, 'so this is all just stuff that's dirty, not broken, then?' (Yes honey, so you little shits don't try to rob me when I move out) - Speaking of robbing, when moving out they in fact DID try to get money out of me for cleaning (whatever they gave me dirty, i left dirty). However, after stating this and providing the aforementioned signed inventory sheet, they kindly WAIVED the requirement. Turns out no new tenants were brought in afterwards, and the flat has gone full renovation. So, I would have either gone back to clean/ paid a fine for cleaning so some builders could ruin it within days. PROFIT! I did receive decent communication from a male employee whose name I have forgotten. Apart from him, I found the people rude and their processes archaic and nonsensical. THE END

Vac · 7 December 2024

★★★★★ 5/5

Google

The Church Road Hove Town And Country office were FANTASTIC with my flat dealings with them. They are very welcoming yet still very professional. I always had a millon questions to ask, yet they always gave the time to help and were very patient, always very thorough and so polite. I can't fault any of them atall. I give them 5 stars as I've come across some very rude letting agents in the past, but these guys are great! :) :) -UPDATE:- I rented with Town And Country Property Services for 2 1/2 years and from start to finish they were brilliant with everything! I was actually sad to leave them but health permitting (my MS and wobbly legs) I needed to move to a ground floor flat. I wouldn't hesitate in renting from them again. Thank you Steve, Chris, Jenny and Naomi :)

Suex · 18 June 2019

★★★★★ 5/5

Google

Town and country have been amazing since the very first time we called about our property that we spent just over 2 years in! They have been kind, supportive and all our needs were met! They honestly were so easy to work with and everything ran smoothly!! I haven’t worked with many but they are by far the best agency we could have asked for and we are truly grateful for the time in the property and the support we got! From start to finish you guys were fantastic!!!! THANK YOU!!!

Chloe · 16 April 2024

★★★★★ 5/5

Google

We have been with Town and country letting for 7 years as tenants in one of their blocks they manage.They are by far the best agency we have had,any problems we've had concerning issues with the property have been sorted out so quickly! They have always been so friendly and extremely respectful! They really care about the tenants ,brilliant in communication and just lovely people!

Simon · 16 April 2024

★★★★★ 5/5

Google

As a tenant, Town & Country were excellent agents in onboarding, management and offboarding. They were quick to reply, supported communications with the landlord and made it very easy. Thanks!

PositiveBean · 24 July 2025

★★★★★ 5/5

Google

I've been a tenant with Town and Country, in the same flat, for 20 years, and I have always found the staff at the Hove office to be friendly and extremely helpful. I've had several flatmates in that time, and they have always helped to make the transitions between flatmates as smooth and effortless as possible.

Neil · 16 April 2024

★★★★★ 5/5

Google

Town and Country have been excellent to work with over the past year. The team are very friendly and professional, I highly recommend them and I look forward to continue working with them in the future!

Ldp · 23 February 2025

★★★★★ 1/5

Google

Tenants in King George VI drive, Hove, a house that is delapidated, cold and mouldy. If I could give less than one star, I would. They are shocking. Edit: a hole in the wall has been found by us in sub zero temperatures, letting in cold air and we have been told that this is non-essential and their building contractor will not be instructed. This is despite their building contractor visiting this week to undertake other work. Our son is recovering from a respiratory virus and we have our heating on day and night and are still cold. This is an agency who does not care about tenants. As others have said in their reviews - BEWARE! Just one comment from the Director when discussing sorting out some maintenance work at the property : "dead tenants don't pay the rent!"NegativeQuality

Anna · 24 October 2021

★★★★★ 5/5

Google

My partner and I have been renting in Brighton for a long time and Town and Country have been by far the best agents in our experience. Until we purchased our first property last month, we had been renting with T&C for 2 years. Contractors always arrived promptly to any issues we had and communication with the team was always friendly, professional and accommodating. Our deposit was returned promptly and I would be happy to recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Lauren · 24 October 2021

★★★★★ 5/5

Google

I can not recommend enough! Rented a house for 6 or so years and never had an issue. The team are super lovely and always so helpful if you need anything, no matter how small, communicated so well and nothing was ever a problem. It never …

Sarah · 16 April 2024

★★★★★ 1/5

Google

Town and country has gone down hill,I rented a property for 4 years things were fine and in that 4 years I barely asked for a thing to be fixed until last summer problem after problem main problem with lounge windows when it rained it came in havin to put a bucket in place constant phone calls and emails and was always the same thing and nothing just left with awful rotten windows and wet from every time it rained ,I would report any problems even on the 6 month inspection still these things were never fixed ,I moved Christmas time to a lovely new estate agents where nothing is too much trouble and problems dealt with the same day !!i do not recommend town and company and was truly let down .i can’t fault sue who deals with the rent side amazing lady 😊

Emma · 17 June 2020

★★★★★ 5/5

Google

Very efficient and courteous service,all of my enquiries have been dealt with in a prompt and concise manner.

Raymond · 11 May 2025