Simply Lettings Hove reviews

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ This agency is truly a hidden gem. They don’t just see you as another customer, they genuinely care about people. In a world where many businesses focus only on business, Simple Lettings has people with kind hearts, and that makes all the difference. I’ve been with a couple of letting agencies before, but I can honestly say this has been the best experience by far. From the bottom of my heart, I want to say a huge thank you to Samuel Levene. Your kindness, patience, and support meant more to me than words can express. You went above and beyond, and I’ll never forget it. A big thank you as well to the maintenance team. Every issue was handled quickly and professionally, and everyone was so friendly and respectful. If you’re looking for a place to rent and want an agency that genuinely cares about you, don’t even think twice, go with Simple Lettings. I would recommend them to anyone without hesitation. Thank you all for making such a stressful journey so much easier. You are amazing!

Dayana · 10 August 2026

★★★★★ 1/5

Google

I rented through Simply Lettings for nearly five years and was generally satisfied, until the final year or so, when my landlord decided to sell the property. Unfortunately, this marked the beginning of a long and stressful experience. I won’t go into all the details, but during this time I really needed support from the agency. However, I found it extremely difficult to get any response from Sam, the Manager and sole point of contact with the landlord. Calls and emails frequently went unanswered, and communication only seemed to happen when the landlord had something to relay. Eventually, I had to visit the office in person. When I spoke with Sam, he told me he simply had too many other priorities. When I explained how much I needed support, he suggested he had always been helpful and referenced small tasks he had assisted with in the past. While I appreciated those actions, they didn’t address the wider lack of communication or support at a very challenging time. I also felt uncomfortable being asked to leave a positive review in return for that help. To be clear, I have no issues with the rest of the team. However, it was evident that Sam was the key decision-maker, and I believe his lack of communication caused a significant amount of avoidable stress. The final issue, and the reason I’ve chosen to leave this review, was around my move-out. I paid rent for the full month of April, despite vacating the property on 27 April. There was no intention to refund the overpaid days until I raised it myself, and even then I had to repeatedly chase for the payment to be returned. Overall, this experience left me feeling unsupported at a time when good communication and professionalism were essential. I can't reply to Sam's response so editing my review - his lack of response was not in relation to waiting for the landlord to respond, but a refusal to return my calls or answer emails, which is many cases didn't involve the landlord at all.

Joanna · 10 June 2026

★★★★★ 5/5

Google

I’ve been renting with Simply Lettings since 2024 and they’ve been fantastic. From my very first viewing, I was welcomed by Pedro, who was friendly, informative, and incredibly helpful. The whole process was smooth and stress free a huge contrast to my previous experiences with other letting agents. Any issues I’ve had during my tenancy have been dealt with immediately, which really shows how much they care. I’m now moving into my second property with Simply Lettings, and the process has been just as smooth, if not smoother, than the first. A big thank you to Sam, Pedro, Kirsten, and the whole team - I couldn’t recommend them more highly.

Paige · 16 February 2026

★★★★★ 5/5

Google

Simply Lettings are amazing! From the initial viewing to collecting my keys, I felt fully supported by this lovely team. I’m especially grateful to Pedro, who was incredibly friendly during the viewings and went above and beyond to negotiate a reduction in the monthly rent for me. Kirsten was also extremely patient throughout the process before moving in, always quick to answer my questions and taking the time to explain everything clearly. Thank you!

Laura · 16 March 2026

★★★★★ 5/5

Google

Kirsten was a brilliant help for a fairly time-pressured rental move. She was accomodating at different stages, and kept us in the loop as things progressed. There was a bathroom leak on day 1 and Robbie helped arrange a fix nearly within 24hrs so overall seems Simply Lettings have a great team

Matt · 26 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with this letting agency and cannot recommend them highly enough! From start to finish, the team has been incredibly supportive, professional, and easy to work with. A special shoutout goes to Sam, who was absolutely brilliant throughout the entire process. He went above and beyond to be helpful, answering all of my questions patiently and making everything run as smoothly as possible. The maintenance team also deserves immense credit. Whenever an issue has popped up, their response time has been incredibly quick and efficient, resolving matters with zero hassle. It is so reassuring to know that any property issues are handled so promptly. They truly care about their tenants and it shows in everything they do. If you are looking for a reliable, stress-free renting experience, look no further!

Arjun · 10 August 2026

★★★★★ 5/5

Google

I rarely leave reviews but I cannot recommend Simply Lettings highly enough! From the very first interaction, their team has been incredibly friendly and approachable, making the entire renting process smooth and stress-free. The time it took to get documents signed was impressively speedy. No endless back-and-forth, just straightforward efficiency. Compared to the letting agency I was with previously, Simply Lettings is in a league of its own. They’re 1000 times better in every aspect! If any issues arise in the flat, they get sorted quickly and without hassle. With my previous agency, I had to wait ages for anything to be addressed, if it even got sorted at all! The contrast in service is night and day. A special thank you to Karen, Sam, Robbie, and Callie for being so wonderful to work with. Your professionalism and kindness have made renting a truly positive experience. Thank you, Simply Lettings, for setting the standard for excellent service!

Farrah · 23 April 2025

★★★★★ 5/5

Google

Absolutely lovely staff - especially Kirsten. Everything was extremely efficient, stress free and communication was quick and easy.

Ellis · 10 July 2026

★★★★★ 5/5

Google

Lately we've had to move flat under time sensitive and stressful conditions. Simply Lettings have been so efficient throughout this process. Special thanks to Kirsten who has been amazingly helpful and endlessly patient with us.

Ashley · 16 February 2026

★★★★★ 5/5

Google

My experience with Simply Lettings has been amazing. Pedro, who showed me the flat, was incredibly friendly, prompt, and thorough in answering all my questions. As I’m not a UK citizen, I really appreciated how clearly he explained the steps I needed to take and what would work best in my situation when applying for the flat. I’m currently going through the referencing process, and Kristen has also been very helpful and quick to respond to any questions I’ve had. Overall, it’s been a really lovely experience the whole team has made sure the process has been as stress-free as possible. I’d absolutely recommend Simply Lettings to anyone looking to rent.

Federica · 16 February 2026

★★★★★ 1/5

Google

PLEASE READ: An honest review; Judge Simply Lettings when you have a problem and need assistance. Simply Lettings were our letting agent between July 2022 and April 2026. The process for entering into a tenancy agreement was straightforward. Annual rental increases from the landlord were also reasonable. Unfortunately, Simply Lettings’ response to maintenance and repair issues did not meet our expectations. Twice we reported pigeons being impaled above our entrance door (see photo). The first time it took 24hrs for the bird to be removed. The second time it took 8 days for the dead bird to be removed. We reported a dripping kitchen tap and were advised a plumber would contact us. They never did. We managed the problem for 15 months by turning off the hot water when the tap wasn’t in use. We reported mice issues. It took 27 days for a surveyor to attend to assess entry points, although pest control did visit prior. 34 days after the surveyor visit proofing work still hadn’t been quoted for. After a further 22 days we were eventually told the work had been completed. After catching 2 mice ourselves, the activity reduced for 6 months. After reporting an increase in activity and waiting 17 days for a pest control visit that never happened, we gave up and found alternative accommodation until our tenancy agreement ended. Despite informing Simply Lettings we weren’t living at the property due to the mice, there was only one more investigative visit in the 35 days the property was unoccupied. We were never advised of the outcome of this visit. We have not been offered any rent abatement for the period the property was unoccupied, the reason being given is that it was our decision to vacate the property due to the mice activity. We submitted written complaints to Simply Lettings and the landlord regarding the handling of the mice problem. The sole response we received was from a solicitor instructed by the landlord, which advised we should withdraw our complaint as the landlord had acted appropriately, reasonably and promptly. Ironically the solicitor didn’t issue this response within the timeframes for handling complaints set out by the landlord or Simply Lettings. We received no response from Simply Lettings regarding the complaint, only that they considered the matter closed. According to The Property Ombudsman’s code of practice letting agents should have an in-house complaints procedure, inform the complainant how the complaint can be further pursued within their business and if still dissatisfied after the final review the complainant should be advised how they can refer the complaint to the Ombudsman. None of this happened in our case. We have recently discovered that Simply Lettings has a two-person board of Directors and that both members also sit on the board of Directors for our landlord. The Property Ombudsman Code of Practice states that Lettings Agents must advise consumers of any circumstance which might give rise to a conflict of interest. We were never informed of the shared directorship and believe its existence represents the potential for a conflict of interest. To ensure our review is an accurate version of events it is entirely evidence-based using the correspondence and phone records within our possession, along with other publicly available information. We have attempted to avoid the overuse of any statements which could be considered personal opinion or a misrepresentation of events. We will allow the reader to decide whether they consider Simply Lettings to have acted appropriately and reasonably.

Craig · 10 September 2026

★★★★★ 5/5

Google

Such a positive experience from start to finish, Pedro showed us round, answered all our questions, could not have been nicer. Then Kirsten supported my Son and i through all the paperwork etc, she went Above and beyond for us, cannot rate them highly enough, restored my faith in letting agents. Genuinely, thank you! 😁 …

Claire · 10 June 2026

★★★★★ 5/5

Google

It's all in the name! Simply lettings , a lovely Simple process from one rental to a new rental. I'm very happy with the excellent service and help from staff ( Kristen) she's absolutely brilliant and couldn't be happier with everything Simply lettings have done. Lastly a shout out to (Predro) who helped me with the viewing and started the process . All the best and have a lovely 2026 !

In · 16 January 2026

★★★★★ 1/5

Google

This is an awful letting agent. Stay well away unless you want your deposit for holding taken,as my guarantor pulled out and I found myself a new guarantor (same day) and then refused them even tho the fitted the criteria. Then told me that they won't give me a refund £448 (holding deposit) because I pulled put which I did not. They've robbed me blind and I will be taking further action in court.

Evette · 18 December 2025

★★★★★ 5/5

Google

For a landlord, this is a rare jewel of an agency. Tenants are also very positive in their feedback to me. After many frustrating years of working with rental agencies in Brighton who offer poor service and poor communication, I found Simply Lettings 5 years ago and have never looked back. A small, dedicated team led by the owner Sam, who get the job done, find excellent tenants and are great at communication. Sam sets the style with his can-do approach and his excellent local knowledge. An absolute pleasure to deal with and always available to deal with anything.

T · 9 October 2025

★★★★★ 5/5

Google

Great Service and very quick turn around, Pedro was Incredibly helpful! Lovely staff and very helpful.

Rachel · 16 February 2026

★★★★★ 5/5

Google

Simply Lettings have been great from start to finish. They’re a friendly team in the office and the contractors they use work to a high standard ensuring quality and efficiency on every job. Simply Lettings are competitively priced and fair, and their communication is consistent and timely. Highly recommend!

Hanna · 10 June 2026

★★★★★ 5/5

Google

Over and above the call of duty!! Moving into our dream home almost became a nightmare until Sam from Simply Lettings stepped in! Due to unforeseen circumstances our move was delayed by 2 weeks which had a knock on effect across the chain. Sam was able to reassure us and actively took responsibility to ensure our rescheduled move in date went as smoothly as possible. It goes without saying we felt totally at peace with how the move was progressing and every concern was dealt with professionally and quickly. Amazing work by the team at Simply Lettings Brighton.

Leon · 27 August 2023

★★★★★ 5/5

Google

Had a really good experience with simply lettings very professional, and friendly service from all staff. Office manager Karen was extremely helpful, thorough and informative. And made sure we had everything we needed before moving into our new home. A company I'd definitely recommend 10/10

Julia · 5 April 2025

★★★★★ 5/5

Google

Sam and his team have managed the letting of our 2 properties in Hove since 2013. During this time both ourselves and our tenants have been well looked after. They have always gone above and beyond to provide an exceptional service. We whole-heartedly recommend Simply Lettings (and we have never been able to say that about an agent before!). A big 'THANK YOU' to Sam, Karen and the rest of the team.

Jasia · 30 November 2023

★★★★★ 5/5

Google

My experience with Simply Lettings has been brilliant. I've viewed 2 properties with Pedro, who is always on time (or early), polite, professional and has worked hard to help us find the right home for our family. I'm now proceeding with a letting and have found the process efficient and I've appreciated the honest and clear communication throughout. I was really pleased to hear they would also be managing the property as my experiences so far suggest they will be responsive to any issues I might have. I'm really pleased to have found such a professional and helpful lettings agent after previous experiences.

Emily · 24 July 2025

★★★★★ 1/5

Google

Agent booked a viewing and never turned up. When I called him he tried to blame me for missing the viewing lol totally incompetent and tells me everything I need to know about this agency.

Orange · 10 July 2026

★★★★★ 5/5

Google

Simply Lettings have been absolutely amazing. We explained our situation, and they went above and beyond to help us. They made everything really easy and straightforward. There was no judgment from them (given our situation) and the whole team were just fantastic. So friendly and kind, yet also very professional. We'd highly recommend them to everyone. Thank you again for being so helpful and understanding. We are extremely grateful.

Rachel · 27 August 2023

★★★★★ 5/5

Google

Cannot recommend this agency enough. As a student moving to Brighton, the prospect of renting and living alone was daunting but Simpl Letting and the entire team were the most helpful (more so than my university) in the process. The team are amazing and friendly and have prompt email and phone replies. Their communication is astounding and I will never rent with another agency in brighton. Definitely student friendly unlike some of the other student led agencies in Brighton so if you are a student I highly recommend Simple Lettings.

Eimer · 27 August 2022