Winkworth Chiswick reviews in Hounslow

★★★★★ 5/5

Trustpilot

Very happy landlord

Winkworth have been excellent in their letting services they have provided us. We have been using them for the last 4 years and every time we have needed new tenants they have delivered with great results. The tenants have always been reliable too.Aaron is great at providing advice and keeping you up to date with everything you need to know in the process. I will definitely be using their services again.

Will · 18 August 2021

★★★★★ 2/5

Trustpilot

Winkworth Crediton

Having used this office for many years, but now under new ownership with Winkworth, I automatically used then again when looking for a new tenant for my one bedroom mews house in Crediton. I took them 12 weeks to find a suitable replacement tenant, meaning the property was empty for 10. I did need and made use of 2 weeks for redecoration etc. but in effect missed out on 8 weeks of income. Will not use again.

Alan · 18 November 2024

★★★★★ 5/5

Trustpilot

Thomas Syms saved my purchase

Agreed purchase at a price we were really happy with but mortgage market going crazy caused us huge delays with our mortgage. The vendor previously listed dual agent and the other agent kept following up, despite being under offer, and us doing all we can to proceed as fast as possible. Without Thomas’ great levels of communication we could have lost the sale, very grateful for his assistance and will stay in touch with him long term.

Daniel · 22 November 2022

★★★★★ 1/5

Trustpilot

I would not recommend this renting

I would not recommend this renting agency to anyone. My experience has been incredibly frustrating and disappointing. They are charging outrageous amounts for rent, far more than the property is worth, and they have been completely unresponsive when I’ve tried to get clarity on why the costs are so high.On top of that, they’ve held my full deposit without any valid explanation and refused to communicate properly. Getting in touch with them is almost impossible, and they never arrange meetings with the landlord, even when it's necessary. Overall, this agency is unprofessional, overcharges, and lacks basic customer service. Avoid at all costs!

Vipul · 23 September 2024

★★★★★ 1/5

Trustpilot

I would not recommend this renting…

I would not recommend this renting agency to anyone. My experience has been incredibly frustrating and disappointing. They are charging outrageous amounts for rent, far more than the property is worth, and they have been completely unresponsive when I’ve tried to get clarity on why the costs are so high.On top of that, they’ve held my full deposit without any valid explanation and refused to communicate properly. Getting in touch with them is almost impossible, and they never arrange meetings with the landlord, even when it's necessary. Overall, this agency is unprofessional, overcharges, and lacks basic customer service. Avoid at all costs!

Gaurav · 23 September 2024

★★★★★ 1/5

Trustpilot

DISAPPOINTING overall!

DISAPPOINTING overall!I have to say, always had a pleasant experience with the agents, they do take their time for you and they are committed to their work.Unfortunately I can't say the same about the propriety management team whom I have struggled with since the beginning, they mostly act in behalf of the landlord and they would rip you off whenever they can.I left my old propriety (rented through WW) on the 31st of May 2022 and legally they have 14 days to agree on your deposit refund. We are now 25 days later and I have to chase them so they can chase the landlord.My fault is that I am unable to obtain a council tax bill online so H&F have sent me one by post which should be received within the next 10 working days. Even if I have provided bank receipts (actual invoices where you can see all the details), they are refusing to accept this, perhaps a way to buy even more time with the deposit.From my very own experience and with this honest review, I am asking you to avoid renting via Winkworth if your propriety will be managed by their team, it's a STRUGGLE!AN

Alexandru · 24 June 2022

★★★★★ 1/5

Trustpilot

Agents are rude

An agent named Beth at Winkworth was extremely rude to my partner and I about a possible viewing. We both work full-time and are unable to attend viewings during the day, and as my partner started to explain this to her - she said "okay, bye" and hung up. A separate agent at the Kensal & Queens Park office refused to answer my questions about prerequesites regarding our employment. It is confusing when most homes the agency offers requires a certain income but then refuses to deal with those who can't attend viewings during normal 9-5 working hours.

Olivia · 24 June 2022

★★★★★ 1/5

Trustpilot

Horrible!

Horrible!They do not deserve this star...but I have to put somethingHorrible from the start to the end. Kept us blocked in a transaction for 9 months. They do not care at all for the buyers, not even for their sellers. They will not put any effort in helping or quite during the transaction. Extremely bad customer service!The solicitors that they recommend (Ledenhall law) expensive and unprofessional. They will never reply to updates request, and if they do,they will do it in an unprofessional and extremely rude manner, not what you will expect from a solicitor.I will never ever in my life want to hear from them again. Norwich, Poringland and Hellesdone.

Alina · 23 June 2022

★★★★★ 2/5

Trustpilot

Disappointing service

Good service while we were looking for somewhere to rent but has got a lot worse since we moved in. Their management company had ignored a number of our requests, including removing old furniture and having the property professionally cleaned. We have also found that a number of the appliances do not work. This would definitely put me off using them again.

Richard · 1 January 2024

★★★★★ 4/5

Trustpilot

Fabian Batchelor was exceptional in…

Fabian Batchelor was exceptional in helping us find an excellent property to rent. Thank you, Fabian, from Winkworth - Kensal Rise.

Eliane · 4 July 2023

★★★★★ 1/5

Trustpilot

Unprofessional letting agents with terrible customer service.

Unfortunately I was met with unprofessional letting agents showing me flats that did not meet the requirements sent out to them, while being dishonest about it being the case. Only found out the flat did not meet the requirements after signing the contract. Was forced to pay a hefty price to purchase the required amenities, a minor percentage of which I asked from Winkworth as compensation. They reluctantly agreed to pay, after more than a month of emailing and only after forcing them with an official complaint. Would definitely not recommend under any circumstances - really untrustworthy with terrible customer service.

Evangelos · 11 June 2022

★★★★★ 1/5

Google

I would give zero stars if possible. Rented a property through this office and had nothing but issues during my one-year stay. - No communication from the Lettings Manager. Once I paid the deposit, service level dropped to zero. After much chasing, was informed the Lettings Manager was no longer with the company and no one would follow up on her actions as she 'overpromised' clients. No accountability. - Repairs took forever. Months of weekly calls and emails to no avail. Winkworth promised to get back to me after every contact, but never would. When questioned about it, they claimed to have no record of previous communications. When I was finally put in touch with the repair company they also said they'd been having communication issues with Winkworth for months and weren't able to confirm any jobs. Stay away from Winkworth Chiswick. Don't be fooled by their corporate image and perceived professionalism like I was. Go with a smaller, friendlier agent, there's plenty on Chiswick High Road.

Jackie · 25 October 2016

★★★★★ 5/5

Google

I couldn't speak highly enough of Ashley Parsons' help and assistance in finding, and getting settled into, a lovely flat. She has been thorough and considerate at all stages - great communication and an empathetic nature that is not often seen in Lettings. The agency as a whole have been professional and personable. If, like me, you're dismayed by the lack of customer service and care given to potential tenants by estate agents, I'd highly recommend Ashley and her team in W4 for a refreshing improvement.

Cormac · 25 October 2016

★★★★★ 5/5

Google

Ashley was the agent I met and she was an absolute star to me. She really went above and beyond to help me. I needed a quick turn around (a week!) and a holiday in the middle of that so time was against me and Ashley made every effort to keep me updated and to make sure everything was sorted for me to move in on time. It was simple and easy. I would highly recommend Winkworth and I would definitely work with Ashley again without hesitation. Fantastic service!

Claire · 25 October 2016

★★★★★ 4/5

Google

I had a great experience with Winkworth Chiswick. Ashley Parsons was warm, friendly and informative from the get-go, helping to arrange a speedy viewing and dealing with my request to rent the flat with speed and professionalism. She guided me through all the stages of the rental process and helped make the process easy and fuss free. Simon is also an asset to the company, allowing me to view the property a second time so that I could see it during the day. I wouldn't hesitate to recommend Winkworth to family, friends and property hunters.

Lucy · 25 October 2016

★★★★★ 5/5

Google

Having recently placed two properties for letting with Winkworth Chiswick, I was delighted with their manner, attitude and professionalism. The properties were each let within one day and I am very pleased to recommend them highly. Simon went out of his way to help us in any way we asked and Ashley also was extremely helpful and efficient. Having recently had a difficult experience with another agent in Chiswick, it was a great relief to find such a helpful and kind agent.

Charlotte · 25 October 2016

★★★★★ 5/5

Google

Winkworth was the agent we ended up dealing with as they had a property on their books that we were interested in. From the outset we were dealing with Ashley Parsons. She was a warm bubbly enthusiastic person and was knowledgable on the property we were viewing. All communication throughout the process was very prompt and concise. Any questions we had were answered by Ashley very quick and the whole process of securing the property was explained to us. We wanted to view the property more than once to take measurements and this was arranged with no problems at all. We would really recommend Winkworth and in particular Ashley if you are looking for a seamless process to securing a new rental property. Thanks Winkworth and Ashley Parsons!

Christopher · 25 October 2016

★★★★★ 5/5

Google

We recently let a flat in Chiswick from the wonderful Ashley Parsons. I can honestly say we haven't had the best luck with estate agents, but then we met Ashley. Looking for a property has never been such a pleasure. My husband and I were overwhelmed with the service she provided, sometimes working through all hours of the night and making sure she found us exactly what we were looking for without ever cutting corners. She has the most wonderful character and manner about her and was always such a pleasure to deal with. We will most definitely be recommending Ashley to all our families and friends that are looking to rent in the area. Thank you so much Ashley for your incredible service xxxx

Alexandra · 25 October 2016

★★★★★ 5/5

Trustpilot

Winkworth were exceptional…

Winkworth were exceptional during the sale of our flat.Guy in particular was tenacious and helpful in pushing the buyers' solicitors, despite them being particularly challenging, and managing all the communications with the chain and our solicitor. He was instrumental in getting the sale and our onward purchase across the line and we owe him a debt of gratitude!

Mike · 12 March 2024

★★★★★ 5/5

Trustpilot

Exceptional. Highly recommended

Exceptional. Highly recommended.

Nicola · 5 February 2026

★★★★★ 5/5

Trustpilot

Aaron and his team did an excellent job…

Aaron and his team did an excellent job letting my house. They were responsive, thorough and extremely nice to work with. Highly recommended.

Daniel · 11 April 2023

★★★★★ 1/5

Trustpilot

A predatory scam. Do not use if a student or young.

AVOID WINKWORTH. I am still annoyed months after moving out. I was in a rolling contract, paid up my last month and moved out with plenty of notice - all fine. Out of the blue they then tried to hold me against a contract I never signed/didn't exist and though I agreed to pay if they could present one (said several times) they refused to present one despite hilariously agreeing at the start one could not be found. This went on for several weeks with back and forth phone calls and emails that went round in circles just pushing for me to pay a further 6 months I was never signed to. My mum's partner called in once. Said exact same thing id said. Phone call lasted 5 minutes. And they dropped it, apologised through him and he sent on the message to me that it would be dropped. I was livid. It felt not only predatory and an utter violation but it felt misogynistic on top of it. I am a Senior in my own job so understand associates have rules and policies to follow (and approached Winkworth also how I like to be approached with such complaints) but they completely made things up as they went along, changing stories over and over to try and get me to pay whilst refusing to provide a signed document to say so.Before moving in my friend told me her Winkworth experience which was very similar. I wish I had listened. This is clearly something they have done before and will probably do again in the hopes someone new to renting will just pay out. Vile.

Madeline · 24 April 2022

★★★★★ 5/5

Trustpilot

Jenny made what could have been a very…

Jenny made what could have been a very stressful situation of moving out of our home (that is being refurbished) into a rental property very straight forward; taking care of admin on our behalf and liaising with the landlord to cover all aspects of our move and so that we had what we needed when we moved in. I would definitely recommend Jenny in particular and also the Winkworth for the service that they offer.

Kayvarne · 10 November 2019

★★★★★ 1/5

Trustpilot

Winkworths Barnes: Amateurish and incompetent selling agents

Amateurish and incompetent in the extreme. As sole agents during 4 months of the peak house-buying season, Winkworths Barnes failed to sell our house despite interested buyers, all other properties at similar price-point being snapped up and low stock levels. Childish communicators with zero transaction-management skills. Even after we took our house off the market and formally terminated their agency, they continued to display our house on their website marked "under offer" - when the house was not under offer, they were not our agent and we had not consented to their using a photo of our property for marketing purposes. If you are looking for ineffectual and bombastic service, this is the firm for you.

Frequenttraveller · 28 August 2024