Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery good team. Engaged them to sell a property and, while it was never a smooth process (these processes rarely are), they got it over the line in the end. Many thanks to C and C and team.
J · 13 November 2023
Agent replied · 12 November 2024
Thank you so much for reviewing the service received by the team at Savills in Chiswick, and I am delighted to read your positive experience. We pride ourselves on delivering an exceptional client care and feedback is vital to ensure we continue to deliver these results.
Best wishes Christopher
Christopher Bramwell - Head of West London residential
★★★★★ 5/5
GoogleA super efficient experience with Liz, Christopher and the team at Savills Chiswick. Communicative and reassuring at each stage of the process with a buyer found within a month of instruction. A great result. I'll be using them again.PositiveResponsiveness, Quality, Professionalism, Value
Andrew · 13 November 2021
★★★★★ 5/5
TrustpilotPurchase through Savills Mayfair
The team at Savills Mayfair have been faultless from start to finish during our purchase, Claire Reynolds delivers a professional , no-nonsense approach and is clearly out to achieve the best result for her client but was always pro active and helpful with us as buyers , we would definitely want her acting for us on a sale.
Chris · 8 October 2021
Agent replied · 22 October 2024
Thanks Chris, it was our absolute pleasure. All the best.Regards,Claire
★★★★★ 1/5
TrustpilotBlatant disregard for covid restrictions
I was a tenant in a house that Savills were selling. Multiple members of the household were quarantining after a trip abroad, which Savills were well aware of, but they still brought elderly and vulnerable prospective buyers around to view the property. Not only was this a blatant disregard of the government restrictions, but also of the safety of the prospective buyers.
Alex · 14 November 2020
Agent replied · 22 October 2024
Hi, we're sorry to hear this. Please can you email further information and your contact details to socialmedia@savills.com so we can investigate this? Thank you.
★★★★★ 5/5
TrustpilotPremium service from premium agents
Friendly & professional service from a great team of people who guided me through every step of selling my character cottage. Despite being a large firm I dealt with the same people who always answered the phone or replied to my emails. They're definitely not cheap but you pay for service.
Mr · 6 September 2022
Agent replied · 22 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotLauren Sullivan is an extremely…
Lauren Sullivan is an extremely efficient agent and is always responding and reacting swiftly to any request or questions that I might have as a landlord.
Anja · 4 July 2023
★★★★★ 5/5
TrustpilotFiona
Fiona, our Property Manager from Savills, was always most helpful if and when we needed her. Our overall experience with Savills has been excellent from beginning to end.
Audrey · 15 May 2024
Agent replied · 22 October 2024
We really appreciate your kind feedback, Audrey. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 4/5
GoogleHad an agent called Harold who made mine and my housemates moving journey so easy, he was really helpful and efficient in aiding us to visit different properties and explained the whole property sign on process to a real layman.
Deloris · 18 March 2025
★★★★★ 4/5
TrustpilotSavills have performed well to date and…
Savills have performed well to date and respond quickly when any issues occur. Nice people to deal with
Stephen · 28 October 2024
Agent replied · 22 November 2024
Thank you for taking the time to review our service, Stephen - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
★★★★★ 5/5
TrustpilotGoes the extra mile
I have both sold and rented out my apartments and the team couldn't have been any more helpful. Maria goes the extra mile to make the experience as trouble free as possible.John Paul and Alistair have given me the benefit of their extensive experience over the last 10 years and I hope it continues for many years to come! Thanks very much, great team!
Jan · 16 January 2020
Agent replied · 22 October 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotVery good attention during our tenancy
We were tenants for almost two years and during our stay we got very nice attention from Savills. Property Managers Ritesh Goupal and Cato Ng answered quickly to any inquiry that we had regarding the apartment and our tenancy.If we had any issue on the flat or questions about the agreement, managers were able to find help and answer our questions as soon as possible.
Samuel · 25 January 2024
★★★★★ 1/5
TrustpilotAbsolute nightmare company
Absolute nightmare company. Provided false information in regards to how our application would be processed which led to us “failing”. Then tried to illegally withhold our holding deposit. Scammers.
Katie · 15 April 2024
Agent replied · 22 October 2024
Hi Katie, we are very sorry to hear of your experience and would like to find out more. Feedback is incredibly important to us in order to provide a service customers expect from us. Could you please email socialmedia@savills.com with additional detail so we can investigate.
★★★★★ 5/5
GoogleSuper happy with Savills. Good support finding properties, negotiating with landlords and managing the lets too. They’re always happy to go the extra mile whether we drop in, email a query or whatever. Highly recommended :)
Philip · 13 November 2023
Agent replied · 12 November 2024
Thank you so much for taking the time to review the service from Savills, we are extremely grateful to receive your comments and feedback is very important to us. I am delighted the team excelled.
Kind regards, Christopher Bramwell, head of Savills West London residential
★★★★★ 4/5
TrustpilotI have dealt with Savills for a good…
I have dealt with Savills for a good many years now, they have always managed to find good tenants for us. They are right up to date with the latest legislation, however, this inevitably generates a huge amount of necessary correspondence, which can be very time consuming. The end result always seems to justify all that is involved.
Mr · 6 July 2021
Agent replied · 22 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotLauren is always very helpful
Lauren is always very helpful, very responsive and professional. It is a pleasure to work with her
Sebastien · 15 January 2024
★★★★★ 5/5
GoogleThis time round we used Savills to sell. Christopher and his team were absolutely excellent and managed the whole process in an extremely thorough and professional manner, to a very good result.
Richard · 13 November 2022
★★★★★ 5/5
GoogleMy sister and I cannot recommend Savills Chiswick highly enough. We found ourselves in the very emotional situation of selling two houses simultaneously due to a double bereavement in the family. Christopher Bramwell and his amazing team were empathetic, sensitive and professional, guiding us through every step of the sales with care and precision. They also managed each sale, which required different approaches, brilliantly so we reached the best price for each property. Thank you so much to a great team and we give our highest recommendation to anyone selling in the Chiswick area.
Lucy · 13 November 2022
★★★★★ 1/5
TrustpilotWebsite doesn't work ...
The website rarely works, if you view a property online then you can only view one photo despite listing numerous, last week you could only view "Sold" properties (laughable). In my personal dealings with them Ive also found them to be arrogant. LIke customers aren't worthy of them. Needs to change
Anon · 12 July 2022
Agent replied · 22 October 2024
We are sorry to hear that you were dissatisfied with the website, if you'd like please email socialmedia@savills with any further information so we can look into improving.
★★★★★ 5/5
TrustpilotOutstanding service from Savills
Outstanding service from Savills. Sue Trybus made the whole process effortless. If you want to work with someone with old fashioned values of integrity, honesty and kindness then look no further than Sue. A precious gem in the world of estate agents.
Mrs · 8 June 2021
★★★★★ 1/5
TrustpilotDisrespectful service, slow to provide information
When we moved in, they didn’t provided a significant number of instructions on how the property operates, including the door code, and intercom system. Getting this information took a significant amount of time. Another example which I think exemplifies the poor quality of service and lack if respect from savlills, when we had an electrical outage, they require you to pay for the service if the electrician is able to resolve the problem using steps they send you via sms. Although I see the logic in this it seems like in the end if for some reason you mess up the steps they send(which involves a great deal of knowledge about the set up of your new flat), their responsibility to provide a service disappears.
Alex · 22 October 2022
★★★★★ 5/5
TrustpilotThe very best
The attention we received from Emma (Smith) was superb - totally professional at all times. We were treated with respect, understanding thoughtfulness and felt nothing was too much trouble for her. The entire selling journey was superb - Thank you EmmaWe have, and will again, recommended her to friends who are hoping to move home.
Sian · 21 November 2021
Agent replied · 22 October 2024
Thank you for your kind words. Selling a home can be very difficult, so I'm glad I was able to assist you. I hope to work with you again in the future!Regards,Emma
★★★★★ 5/5
Googlethe team at Savills are very helpful to turn around requests very quickly for both my tenant (I can be slow to respond) and me as landlord. They are very helpful and meet several unusal requests. I like their pragmatic approach. Thanks Rachel , Euan and team
TA · 14 November 2019
★★★★★ 5/5
TrustpilotSophie has been fantastic she was able…
Sophie has been fantastic she was able to find us a property that was suitable for us very quickly. She was very helpful and professional throughout the process of signing contract etc. Would recommend savills they have been really helpful and responsive
April · 20 April 2021
★★★★★ 5/5
TrustpilotSale of Ennismore Gardens
We, Investre, had the pleasure of dealing with the team on the sale of a flat in Ennismore Gardens. Savills really went beyond what could have been expected to ensure a smooth transaction. It was delightful dealing with the team & we are looking forward to hopefully working with them again in the not too distant future.
Investre · 2 July 2021
Agent replied · 22 October 2024
Thank you so much for your kind words. We hope to work with you again in the future.
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