Marsh & Parsons Chiswick reviews in Hounslow

★★★★★ 5/5

Trustpilot

Exceptional Level of Service and Professionalism

Elisabeth is one of the best property managers we've worked with at Marsh & Parsons. She's professional, dedicated and service oriented. She's consistently been proactive in resolving issues or providing us with clear options to choose from. Whenever we were faced with a TDS dispute, an ask from the Council or repair issues, she was prompt in tackling the matter. Overall, Elisabeth has demonstrated an exceptional level of service and responsiveness.Fernand

Fernand · 13 May 2024

★★★★★ 5/5

Trustpilot

Thank you Marsh and Parsons.

I have been with Marsh and Parsons for many many years and they have been taking care of my property very well. My latest office Weronika Lajborek has been exemplary in carrying out her duties keeping me up to date, advising on matters to guide me to be a good landlord and finding the best solutions to solving problems. Thank you Marsh and Parsons. Good staff with good leadership make good companies.

Jen · 23 April 2024

★★★★★ 5/5

Trustpilot

Excellent renewal delivery by Natalie

I was contacted to renew my rental contract around 3 months before expiry which I thought was super efficient. Natalie was incredibly knowledgeable, approachable, efficient and friendly aside from providing an excellent service regarding the renewal negotiation and process. She is by far the best compared to numerous agents I have had to deal with over the past 6 years from various firms, exceeding all expectations! She is definitely an asset to M&P and I could only wish she was allocated to deal with everything from front office to renewals as a one stop consultant from start to finish now I’m looking to start a new. Yes she really was that brilliant!

Farhana · 3 November 2023

★★★★★ 4/5

Trustpilot

Very impressed by genuine interest in client

We had been searching quite intensively for a property to rent, and had met with several estate agents. Ella was one of the most helpful by far, very professional and proactive, with a keen and genuine interest in her client. She did not simply take us through her list of properties, as many others did. She has a talent for asking the right questions and making shrewd observations so that she can identify a property which is a true match and a happy one. Very imressed by her dedication and human warmth.

M · 27 October 2023

★★★★★ 5/5

Google

Our prior encounters with Marsh & Parsons have been a mixed bag, at times favorable, and occasionally challenging. However, our experience with Hannah has been exceptional. She exudes professionalism, and is remarkably approachable. Within a mere week, she successfully secured a fitting tenant for our property, which had lingered on the market for two months with other agencies. Hannah consistently kept us well-informed, and remarkably, closed the deal with a price surpassing our initial asking. We wholeheartedly endorse Hannah without hesitation.

W · 25 October 2023

★★★★★ 4/5

Trustpilot

Change of tenant

We had a quick turnaround for moving into the flat and Giles was very pleasant, easy to deal with and responsive to emails. Tatiana was also helpful in answering our many questions! It might just be useful in future to have an idea of the timeframe for the process and to make this clear to the vacating tenants as they were pushing us to sort it when these things don’t happen overnight.

LE · 11 April 2024

★★★★★ 5/5

Trustpilot

Thank you!

Marsh & Parsons (Wimbledon office) have been very accommodating and considerate since they took over from Andrew Scott Robertson. We have had some issues that obviously occur when renting, and our property manager, Nayara, has been incredibly responsive and helpful throughout our time living at the property. We look forward to continuing to rent with them in future.

MS · 16 April 2026

★★★★★ 5/5

Google

I recently rented a property through Marsh and Parsons-Chiswick, and I am satisfied with the service I received. From the initial inquiry to the final move-in, the process was smooth and efficient. Gosia informed me at every stage and promptly answered all my questions. She is very professional and knowledgeable. Overall, I highly recommend Gosia for anyone looking to rent a flat.

Monika · 24 September 2024

★★★★★ 4/5

Trustpilot

Quickly got tenants in to the property and settled in to the apartment

Thanks to George Noel-Shore we've let our apartment twice quickly and at market rate. The listing process and viewings were very well organised. We also use Marsh & Parsons for management and have had prompt responses from Abdullah to our emails. The check-in with the tenants went smoothly and all the steps were carried out so they could settle in quickly. I believe the tenants have comfort knowing they can contact our property manager at any time should there be any issues and we will always work to resolve it as soon as possible.

Brooke · 2 October 2023

★★★★★ 5/5

Google

Had a great experience with Marsh & Parsons - the process was smooth and professional from start to finish. Sabina was incredibly helpful, responsive, and made everything much easier. Highly recommend!

Seb · 6 October 2025

★★★★★ 1/5

Trustpilot

Reporting them to the Ombudsman

My experience with this incompetent, shameless and unprofessional company has gone on for three years. A few examples:- They arranged for their contractor to carry out a window repair job (cost c. £10,000). The job was defective and carried out terribly (including installing some single glazing, which also happens to be illegal) and it has come to light two years later. When I complained, their excuse is that it's not their responsibility as it is a third party contractor and that the contractor has also ceased trading, but that it's also been too long. 2 years for windows costing £10k is NOT too long.It is also a lie that the contractors have gone out of business - I have checked Companies' House and they have simply opened a new company and dissolved the old one.- Marsh & Parsons' relationship with third party contractors, for whom they bare no responsibility is unprofessional. I was accidentally copied into emails between them, where the tone is overly friendly and the emails are full of kisses and smiley emojis. This is being reported to the Ombudsman and you can probably infer what that means about the overall nature of the relationship between Marsh & Parsons and their third party contractors.- They cannot be trusted with any quotes they obtain for works needed. For example, I was quoted £216 to tighten a loose doorhandle. Let this be your guide as to how overinflated the prices are for larger works.- Based on the fact I have had five property managers in three years (they all left the company), and each one weaker and less competent than the previous, make your own minds up as to what kind of place it is to work.- If you are in the unfortunate position where Marsh & Parsons are your property managers, I advise you not to accept any advice from them regarding repair works. There is no evidence that half of the work I had done was legally required, or even to make the tenants' lives easier. - Mid-term reports sent to me had text that was copied and pasted describing a different property. This became clear when I read references to rooms/features that do not exist in my property. When challenged, Marsh & Parsons said it was just an honest mistake. I paid a lot of money to have a property report done but hey, so what if they couldn't be bothered to complete it properly.- Did I mention that they charge 16% + VAT? I am completely at a loss as to what they in fact do for that money, other than making landlords' and tenants' lives a misery.There are many more issues with Marsh & Parsons, which I do not have time nor space to outline. The rest will be resolved through the legal route and the third party contractors are being reported to Trading Standards.

Ms · 6 September 2023

★★★★★ 5/5

Trustpilot

Debbie is fantastic

Debbie is fantastic.

James · 26 May 2026

★★★★★ 4/5

Trustpilot

Excellent property management!

M&P provides great property management services. As a tenant, I felt that the property manager was accessible and attentive to things that needed fixing. The communication is clear and timely and they employ excellent third-party contractors to get the job done. Definitely would recommend a M&P managed property; Derbhla is a star property manager!The renewals negotiations team is another story as they obviously favor landlords and the outcomes can be unfair for tenants. They can for sure benefit from taking a page out of the M&P property management team's book on communication as well as on how to better their interpersonal skills working in a service industry.

MR · 18 August 2023

★★★★★ 5/5

Google

I dealt with Shazia at Marsh & Parsons who dealt with the whole move-in from start to finish. She was extremely professional, efficient and dealt with all issues and concerns effectively and to a high standard. She was also proactive in helping me sort several items out required for the move.

Matthew · 10 January 2026

★★★★★ 5/5

Trustpilot

I have been working with Marsh &…

I have been working with Marsh & Parsons, and in particular with Baran, for the management of my property. Baran has consistently provided an excellent level of service: professional, responsive, and highly reliable. Communication has always been timely and clear, and every issue has been handled efficiently and with great attention to detail. I truly appreciate his support and would highly recommend both Baran and Marsh & Parsons to anyone looking for a trustworthy and proactive property management service.

Stefano · 16 June 2026

★★★★★ 5/5

Trustpilot

Given a quick notice, it was welcomed with quick kindness.

I’ve been given a quick notice, so obviously I started to panic, but I reached out to a de people and somebody gave me Charmaine’s contact details. She put me at ease and moved with such diligence and got me in touch with the right people. And she was funny, so that definitely didn’t hurt.

Elle · 17 April 2026

★★★★★ 5/5

Trustpilot

Weronika was extremely helpful and…

Weronika was extremely helpful and polite and dealt with my problem fast and efficiently. I was frustrated about a problem with a broken boiler in the flat M&P let for us and she was very professional and got on it straight away. I'm grateful for her taking the time to step in for a colleague who was off sick as I'm sure she had her own clients to be dealing with too!

Frances · 8 February 2024

★★★★★ 5/5

Trustpilot

An excellent experience.

Marsh and Parsons have been managing my property for several years . My current agent is Nayara, who I have to say goes above and beyond. She is extremely responsive to the tenants and to myself. Her attitude is wonderfully positive and "can do". I wouldn't hesitate to recommend her.

Sarah · 22 May 2026

★★★★★ 5/5

Google

Such a positive experience! We were originally with a different estate agent to sell our flat but changing made such the world of difference and was so massively noticeable. Oliver helped us with the sale process and his communication was top notch in helping to drive through the sale between solicitors. Super proactive, always easy to get in touch with and made everything so seamless. I always thought most estate agents were pretty similar, but after this recent experience, it shows how wrong I was and making the right decision is such a critical part of the selling process. Big thank you Oliver!

Elisha · 2 March 2025

★★★★★ 5/5

Google

Ibby was fantastic throughout our home-buying journey. His market knowledge, professionalism, and attention to our needs made the entire process smooth and stress-free. He was always available to answer questions and went above and beyond to support us. We highly recommend Ibby for his dedication, expertise, and friendly approach. Thanks, Ibby, for making this experience so enjoyable!

Artan · 25 October 2024

★★★★★ 5/5

Trustpilot

Marsh & Parsons: Streatham Hill

My selling experience with Marsh & Parsons was excellent, largely due to Ashley. Once an offer was agreed early May, he made constant efforts to relay information back and forth, negotiated tricky aspects of a process that proved at times far from straightforward. But Ashley's professionalism always shone through: his tact and responsiveness played a crucial part in completing the sale, and I'm really grateful for all his hard work and dedication. A genuine 5 star experience thanks to him!

David · 27 August 2025

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa - Amazing property manager !!

Elisabeth Ppasa has been my property manager for a while and previous to her I had a couple of others. She is by far the best one, very professional and courteous and friendly and always replies on time and always is there to lend a hand when I need help with something. I really hope that she remains as my property manager for as long as possible.

Afshin · 27 April 2024

★★★★★ 5/5

Trustpilot

Marsh Parsons (Debbie Lewis)

Debbie Lewis has always been very professional and great at responding promptly to any issues I have had regarding my rental property management. Communication is always very good and I have recently had a good/smooth experience with re-letting the property to new tenants. Highly recommend Marsh & Parsons.

Kirsty · 28 May 2026

★★★★★ 5/5

Trustpilot

Edward is a superstar

Edward was consistently responsive and kept me updated on my request.

Jodi · 4 March 2026