Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWonderful support from the property managers
I've been working with Jason Nwimo for almost 1.5 years, and I'm happy for the continuity in the management of the properties. He is professional and responsive. I am glad that he is part of Sabriye Boldizsar's team, as I've been working with Sabriye for a few years now; and as a team they provide excellent support to their clients.
Min · 6 June 2023
Agent replied · 22 October 2024
Hi Min Many thanks for your review here on the recent work We are glad we could be of service and look forward to provide our continued support and management for you.Kind Regards,Jason
★★★★★ 5/5
TrustpilotWonderful estate agent
We had a viewing with Summer, she was absolutely lovely and very very helpful! She gave us all the information we needed to put an offer forward and was very quick to respond when we had technical issues. Couldn’t have had a better experience!
Mariella · 6 June 2024
Agent replied · 22 October 2024
Thank you for your kind words, I am so glad you have found the perfect property I hope you love your new home, Please do reach out if there is anything I can do to help you in the future. Thank you Summer
★★★★★ 5/5
TrustpilotWe bought our house in Bristol.
We bought our house in Bristol through the Clifton branch of Knight Frank. We found them professional and extremely helpful. They were particularly diligent at keeping us informed and up to date on progress across the chain. They did not over promise and offered honest and realistic time scales.
George · 27 February 2024
Agent replied · 22 October 2024
Thank you so much for the kind review George, you have been brilliant to work with also. All of the team here at Knight Frank wish you well in the move and we look forward to seeing you in Clifton in the near future.
★★★★★ 5/5
GoogleLewin, Adam and the Knight Frank team provided an exceptional service. They were professional, knowledgable, efficient, relatable and patient. They are a team of high ambition and high integrity and fair play, that create win-win outcomes for all sides.
Sunčica · 11 October 2025
★★★★★ 5/5
TrustpilotWe've recently completed the renewal…
We've recently completed the renewal with the help from Debbie Pinkham. The communication between Knight Frank and the landlord is quick and effective, everything from renewal to negotiation was done within 3 weeks. Excellent service!
Ares · 2 November 2024
Agent replied · 29 December 2024
Thank you for your kind words. We appreciate your feedback and are pleased to hear that you had a positive experience with the renewal process.Debbie
★★★★★ 1/5
TrustpilotAwful
Awful . Arranged valuation and to discuss selling , when they didn’t turn up and I called to enquire what had happened and to rebook , a very rude lady told me she didn’t know what had happened , I couldn’t rebook and hung up on me !
Stefanie · 15 March 2024
Agent replied · 22 October 2024
Dear Stefanie,We are so sorry about the miscommunication with regard to your appointment, which from our side was unconfirmed at the time. Please be assured that we are very focussed on our customers’ experience with us and we are always striving to improve. If you feel that you would like to discuss further details then please do make contact with me directly on 01892 515035.Kind RegardsRoss
★★★★★ 5/5
TrustpilotExcellent service
Dear Stefanie I am so grateful to you for making my move so seamless. The whole experience from searching to viewing to moving in could not have been so easy without your support at each part of the process.I can’t thank you enough.Gilly
Gilly · 18 June 2024
Agent replied · 22 October 2024
Dear Gilly, Thank you for your kind words. It was a pleasure to be able to help you with your new home and I hope your move went well. If you need any help from me in the future, please do not hesitate to get in touch. Kind Regards,Stefanie
★★★★★ 5/5
TrustpilotAisha Ahmed has taken over the…
Aisha Ahmed has taken over the management of our large Mayfair property and is the most pro active representative we have ever dealt with. She really cares about her clients and it shows.
Bernadette · 27 November 2024
Agent replied · 29 December 2024
Thank you so much for your thoughtful and encouraging words Bernie. I truly appreciate your recognition and am delighted to hear that my efforts have made a positive difference in managing your property.I always like to ensure the best for my clients and tenants, it is always my top priority. Please don’t hesitate to reach out if there’s anything further I can assist you with, I’m here to help.Looking forward to continuing to work with you.Best wishesAisha
★★★★★ 5/5
TrustpilotThanks James Szalay !
James Szalay rented my apartment on the spot! The communication and the actions he takes is always the right way forward! I trust his way of working and i know he provides me with the best market price rentThanks alot!
Sultan · 6 August 2024
Agent replied · 22 October 2024
Dear Sultan,Thank you for your kind review.It has been a pleasure helping you with your apartment.I look forward to continuing to work with you in the future.Very best,James
★★★★★ 5/5
TrustpilotNew Tenant
I have a new tenant moving in to a rental flat that I own in Pimlico today. James from KF has been extremely helpful and efficient in delivering all the bits and bobs needed to get this done. Big thank you from me.
William · 14 June 2024
Agent replied · 22 October 2024
Thank you for the kind review, Will.Please do let me know if I can help with anything else in the future.Very best,James
★★★★★ 5/5
GoogleAn absolute pleasure selling with them
Megan · 11 October 2025
Agent replied · 9 December 2024
Thanks Megan. Glad we managed to get this one through for you and Lloyd. Best of luck with your next move.
★★★★★ 5/5
TrustpilotJosh in the Belsize Park neighborhood…
Josh in the Belsize Park neighborhood is a top notch professional who is always very responsive. All issues with my flat were dealt with in a timely manner. Quotes for repairs are reasonable. 10/10 recommend.
Nicole · 15 October 2024
Agent replied · 22 October 2024
Thank you Nicole. I am very glad we have been able to get all issues sorted so well together. I know being a landlord can be challenging at times, but with the right help you can overcome anything and ensure any stress is kept to a minimum. I hope we can continue our success together for years to come.Josh
★★★★★ 5/5
TrustpilotGreat service from Ehteshaam
I've been using Knight Frank for 3 years and their service is impeccable. Recently I reached out to Ehteshaam Ahmed for help with my property, he was extremely helpful and went out of his way to help.
B · 13 September 2024
Agent replied · 22 October 2024
Thank you for your thoughtful review! I am very glad I could be of assistance. As mentioned before, please do not hesitate to reach out if you need any further help.Kind regards,Ehteshaam
★★★★★ 5/5
TrustpilotKnight Frank - Excellent Managing Agents
Knight Frank is a very professional Managing Agent. I rented a property in Chelsea from them for 3 years and the Property Portfolio Manager, Lee Murad, was at all times both attentive and responsive.He was a pleasure to deal with.
Brian · 23 July 2024
Agent replied · 22 October 2024
Dear Brian, Thank you so much for the recognition. It was a pleasure being your property manager over the last few years. I wish you all the best in you new home. Kind regards, Lee
★★★★★ 5/5
TrustpilotProfessional, efficient and responsive
I recently engaged with Nick at the Knight Frank Fulham office on a purchase acting for the seller. The process was efficient with impressive levels of communication, actionable feedback and clarity on steps and timelines. Would be happy to recommend this firm and this office
CW · 16 April 2024
Agent replied · 22 October 2024
Thank you Colin for your review, you were an absolute pleasure to deal with and I am so pleased I could assist in securing your new home. Looking forward to completion day, many thanks, Nick.
★★★★★ 5/5
GoogleWe were very pleased with the service we received from Knight Frank while buying a property in Chiswick.
We dealt primarily with Oliver Spanswick who was a pleasure to deal with. He went out of his way to get us access the property both before and after our offer was accepted, quite often at short notice. This was really important to us as the property is currently empty and requires complete modernisation so we needed to be able to show it to architects and surveyors.
Oliver also provided frequent updates throughout the process and was very attentive to our needs. Above all else, it was refreshing to deal with someone who was very respectful and polite; and not pushy as can often be the case.
Ross · 24 October 2019
Agent replied · 22 October 2024
Dear Ross & Becky,
Thank you for your kind feedback, it was a pleasure working with you.
Best of luck with the renovations and look forward to seeing it when all finished.
Oliver Spanswick
Knight Frank Chiswick
★★★★★ 5/5
TrustpilotLouna from Knight Frank Review
It was great working with Louna. Whenever we had any queries, she was very quick to respond and well informed. She made the whole process of leasing an apartment very smooth and efficient.
Matthew · 8 November 2024
Agent replied · 23 November 2024
Dear Matthew,Thank you very much for your kind words- I wish you guys a fantastic time in your new home.Kind regards,Louna
★★★★★ 5/5
TrustpilotConsistently professional and helpful
I've had an extraordinaly experience working with Scott Eddy. He goes far beyond what is necessary and always keeps me informed of the situation. I'm personally very grateful of all the assistance he has given me.
Rory · 22 September 2024
Agent replied · 22 October 2024
Dear Rory,Thank you so much for your kind words, it is a pleasure working with you. I very much appreciate your patience, we got there in the end!Best wishes, Scott
★★★★★ 5/5
TrustpilotIncredible service
An extremely efficient and super professional team with special mention to Omar Areef and Harriet KapadiaWell done!!
Ninu · 3 October 2022
Agent replied · 22 October 2024
Thank you so much for your kind review, it was a pleasure to work with you. We look forward to working with you again. Harriet and Omar
★★★★★ 5/5
TrustpilotLouna was extremely helpful and…
Louna was extremely helpful and attentive throughout the process of finding a flat, and always friendly and happy to answer any questions. Would definitely recommend for these reasons.
Annie · 26 April 2024
★★★★★ 1/5
TrustpilotVery poor
Very poor. Offer accepted and then find out accidentally from an acquaintance we have been gazumped with a cash offer accepted. Had to call the agent to find out it was true. Not Impressed at all.
Mr · 10 September 2024
Agent replied · 22 October 2024
We were so sorry to hear about the difficulties you faced with your recent property offer. We have since spoken, and I’ve explained the circumstances. We strive to provide the best possible customer experience, but the property market is filled with challenges and can be stressful. We will continue to do everything we can to help you find the right property and look forward to helping you in future.Best wishes, Louise Glanville
★★★★★ 5/5
TrustpilotShehzad Ahmed is great
I want to highlight the great job Shehzad Ahmed did. He was assigned our property that we rent out. He was always very attentive and you could trust him to get things done. I would get a message back within minutes of contacting him.
Kevin · 19 April 2024
Agent replied · 22 October 2024
Thank you Kevin for your kind words. It has been a pleasure assisting you and your property. Shehzad
★★★★★ 1/5
TrustpilotNo Professionalism or Customer Service…
No Professionalism or Customer Service SkillsThe below has been from June to date.I have emailed approximately 10 times regarding issues at the property which have been ignored by the property manager and the concierge.The electrics keep blowing, the dishwasher threw out water so i turned it off and there is manky smelly water in the bottom which has been there for months, my post is not being put in my postbox. My postbox was opened and a handwritten note placed inside saying “NOTHING 4 YOU”.Shocking behaviour and no professionalism or customer service skills add to the fact disability hate crime shown by concierge.Recently the maintenance team about 5 of them were in the courtyard and two were swearing and shouting at each other and it became so heated - diabolical!
S · 23 January 2024
★★★★★ 5/5
TrustpilotProperty management team
I’ve had the pleasure work with KnightFrank for the last couple of years. They offer great and responsive service in properly management. Toru Yoshioka - our property manager in particular - has been outstanding in resolving issues with the tenants and anything property-related.
Rodion · 1 May 2024
Agent replied · 22 October 2024
Dear Rodion Thank you for the time to leave such a positive review.I am delighted to have been able to assist you.Please do contact me if you require any further assistance or support.Kind RegardsToru Yoshioka
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