iHomes Estate Agents Ltd Hounslow reviews

★★★★★ 5/5

Trustpilot

Steven Watson is the best account manager I have a come across.

Steven Watson has been our account manager since our company opened just over 2 years ago and of all the websites we subscribe to, he has been a pleasure to work with. He is regularly in contact with us to review our marketing and ensure that we are getting the best out of our membership. He is friendly and attentive and you really feel that he has your best interests at heart. Thank you Steven for your consistent service. You are an asset to On The Market. From Frances, Tim and Charlotte.

Frances · 27 February 2023

★★★★★ 1/5

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31a hawks road kingston kt1 3sd

The property 31a hawks road kingston has been an horrendously bad living experience. There has been a constant leak into the the downstairs room under showers and toilets. There has been constant growth of mould in the property due to damp. The electrics are not safe due to damp and leaks. The landlord is rude and does not do anything about the issues of the property.

Arlo · 22 January 2024

★★★★★ 5/5

Trustpilot

OnTheMarket has been an outstanding…

OnTheMarket has been an outstanding platform for our property business. The service is excellent, the pricing is very competitive, and the support team is genuinely committed to helping agents, landlords, and sellers succeed. The portal is easy to use, generates strong visibility, and offers great value compared to other platforms. We’ve been consistently impressed with the level of support and the results we’ve achieved. Highly recommended for anyone in the property industry looking for a reliable and effective marketing partner.

Your · 16 April 2026

★★★★★ 1/5

Trustpilot

Don't put our properties exclusively on OnTheMarket

So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes to when your property is supposed not to be exclusively on their site. Why do agents do this? I have been waiting two days to get my house onto Rightmove - still no sign. No point in being visible anywhere other than Rightmove. All us buyers and sellers know this, but agents clearly saving money (and wasting valuable time for sellers) by using OTM and Zoopla first before shelling out for your property to go on Rightmove at higher fee. Get us on Rightmove, guys! Forget the other platforms.

Mrs · 15 April 2026

★★★★★ 5/5

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Ronnie has been fantastic with…

Ronnie has been fantastic with everything. I'm really surprised by how many good quality leads we received compared to the other portals. Very impressed by the service Ronnie has given us.

Uptons · 9 April 2026

★★★★★ 1/5

Trustpilot

Online Valuation tool is rubbish

Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properties have let for nearly double the estimate and I am currently getting close to that. I think their algorithm is seriously flawed to come up with such figures. So much for AI. Needless to say I will not be proceeding with them.

Alan · 22 April 2026

★★★★★ 2/5

Trustpilot

Disappointing pressure tactics and lack of professionalism

I had a mixed experience with Miranda in Kettering. While the property presentation itself was pleasant and the agent was kind at first, things took a turn for the worse immediately after. She used aggressive sales tactics, giving us only a few hours to make a final decision. When we decided not to rush such a significant commitment and sent an email to explain our position, she went completely silent. Not even bothering to reply to an email just because we didn't succumb to the pressure is, in my opinion, super unprofessional. It is a shame that a good first impression was ruined by a total lack of basic courtesy and professional communication.

Philip · 8 March 2026

★★★★★ 1/5

Trustpilot

The amount of enquiries you get…

The amount of enquiries you get compared to rightmove or zoopla is so bad. It’s just not worth the time or effort and certainly not worth the money. You have no cooling off period if you sign up.They absolutely hound you to sign up. My account manager had the attitude of oh well you’re signed up now you’re in that’s that. He gave me a spotlight, it too didn’t bring one enquiry. Escalated it to customer services and got an email reminding me of my contractual obligations. They wouldn’t budge £1 off so I’m going to leave this review so other estate and letting agency directors do not make the same mistake I did. Don’t bother trying it I put up two properties for sale, market value, decent places, 1 enquiry between the both in about 3 weeks. The market is booming such low stock levels I would have got more off of Gumtree. One was in Croydon purpose built 2 bed flat, run of the mill they go all day long. The other was in forest gate, we’re talking period conversion ground floor with a garden, easy! (such a hot area). On zoopla the phone rings off the hook so for the extra couple of hundred quid a month the roi is incomparable. It’s a small amount of money but nether the less it’s a waste. As I said I’m writing the review because I wish someone else had.After signing up multiple agency owners who I know said they experienced none or hardly any leads and laughed that I signed up.Don’t do it.

Jeff · 6 June 2022

★★★★★ 5/5

Trustpilot

Angus has been extremely helpful and is…

Angus has been extremely helpful and is genuinely trying to help my company. He listened to me and my situation with empathy and compassion and his reassurance was most appreciated. This company do have a nice team of people to work with and they have been very generous in their support! I highly recommend them. Viv

Vivien · 19 March 2024

★★★★★ 5/5

Trustpilot

100% the best

I have been an estate agent for a few years and my experience with On the Market has been the best of many onboardings that I have done. Every person I have spoken with has been friendly and SO efficient. Sonny in particular has offered so much support anytime that's best suited for me and their support team via email has also exceeded expectations with how fast and reliable they have been.I don't often go out of my way to leave reviews but they have really deserved it.

Tia · 5 January 2022

★★★★★ 5/5

Trustpilot

so far so good

so far so good, we finalized the contract very quickly but it took somehow long to create our account.

High · 3 September 2026

★★★★★ 1/5

Trustpilot

Bad customer service!

I’ve been disappointed with the customer service so far. After setting up an alert on the app to receive property notifications, I was contacted three times in less than a month to “check in” on the same alert, each time asking the same questions about budget and requirements. I’m not sure what value these repeated calls add given the alert is already set up. The last call was from someone named Jordan. When I explained this was the third call and that the frequent contact felt unnecessary, he cut me off, said “take care,” and hung up without any apology or acknowledgement. Overall, it felt dismissive and unprofessional and the team would benefit from better customer service training.

Wiss · 20 January 2026

★★★★★ 5/5

Trustpilot

I have spoken with Kerry on many…

I have spoken with Kerry on many occasions and I just wanted to let the world know how engaging she is. I would happily speak to Kerry for hours and I'm not one to keep concentration with many, especially a sales call, but somehow Kerry makes her time on the phone an amazing experience. Kerry is amazing 🤗

Christine · 27 September 2023

★★★★★ 5/5

Trustpilot

Agent review

Kerry Burton is a super professional , kind and caring individual. She has been an absolute star in getting us a introduction to working with on the market as a agent. Her communication is brilliant and I would recommend that she should be the forefront of this organisation.Atif Ali My-portfolio.co.uk estate agents

Kerry · 21 December 2023

★★★★★ 1/5

Trustpilot

Avoid Milegategroup Rental at all cost,unfit to let properties/

This company is a complete joke. I collected the keys on 28th July and still can’t move in. The house is in horrific condition, rubbish everywhere, flies on the bed, landlord’s belongings dumped all over. It’s false advertising, they claimed “furnished or unfurnished” but refused to clear the furniture and all when I said I wanted it unfurnished.

Monsurat · 6 August 2025

★★★★★ 1/5

Trustpilot

Stop calling me

Stop calling me. I’m getting 3-5 calls a day and never gave permission for you to contact me regarding houses. just give up, if I have not answered the third time I am still not answering the 103rd time!

Sam · 25 September 2026

★★★★★ 5/5

Trustpilot

Shelley Harris is an absolute joy to…

Shelley Harris is an absolute joy to work with. She is always punctual, well dress and really smiley and friendly. Its because of her we stay with OTM and she is a credit to your company

Erica · 11 July 2024

★★★★★ 5/5

Trustpilot

I consider myself a proud ambassador :-)

On The Market has played an integral role in my toolkit for numerous years. I love the forward-thinking and growing ethos of the brand, not to mention the increasing amount of buyers I encounter who are loyal users of the platform. I consider myself a proud ambassador :-)

Rebecca · 3 October 2025

★★★★★ 1/5

Trustpilot

What can I say

What can I say, unresponsive, lying, absence of communication, forgetful, unreliable. We viewed a place, loved it, wanted to apply but due to us asking about the lack of blinds/curtains in the property, the agent wanted to get all the info from the landlord asap. We chased him for 2 days and heard nothing, only to see the place was then let agreed. Need I say that we were promised it was first come first serve, and nobody had applied yet. USELESS.

Hannah · 6 July 2024

★★★★★ 5/5

Trustpilot

Gemma Fenwick

I have always found OnTheMarket fair to deal with. I had a grumble and Gemma resolved matters quickly and professsionally. Which is the complete opposite of that other property portal. Right moving along they offer atrocious service and treat their customers like dirt.

MJ · 27 October 2023

★★★★★ 1/5

Trustpilot

Hopeless instant property valuations

Utterly random and mindless instant property valuation based on a phantom sale a few years ago that did not occur (and was presumed for a 2 bedroom flat rather than 4 bedroom detached house).

Glenn · 18 December 2025

★★★★★ 1/5

Trustpilot

AVOID USING ONTHEMARKET

I have been using other portals for a while and thought give onthemarket a chance and my experience been horrible. What they promised did not deliver, they will ignore and ignore you and only chase you for payments. Signed a 6 month contract but they forced a 3 month notice period. On a such short contract how can you put such conditions. Their portal does not work, the representative literally pestered me to sign the contract and then disappeared, after having many conversations with issues to be fixed nothing was done and now I am left with a huge bill.I would give them 0 star if possible! Avoid at all cost

Anwar · 30 April 2024

★★★★★ 5/5

Trustpilot

Kai from Onthemarket has been our…

Kai from Onthemarket has been our account manager for two years now and we couldn't have asked for someone as professional and understanding as Kai. He is definitely a huge asset to the company and we can't thank him enough.

Blueprints · 7 November 2023

★★★★★ 1/5

Trustpilot

BE VERY CAREFUL USING ON THE MARKET

BE VERY CAREFUL USING ON THE MARKET - They are Hosting Fraudsters with No Vetting of advertisements.My partner and I have recently fallen victims to fraud via a post through On The Market. The fraudsters have advertised AirBnB Properties which they rent out to get the keys, show you around, and then take your money and leave.We contacted on the market to have this one that defrauded us taken down. They complied after a day but said for anything else it's up to US to go contact their complaints department.Within a day we have seen another pop up under a different name doing the exact same thing.Clearly no review or vetting of the agent has been done. They clearly don't care who is advertising on their site as long as they get money.

Josh · 5 April 2024