Trusted Agent profile · Hounslow
★★★★★
184 reviews across 1 platform
566, Building One, Chiswick High Road, Chiswick Park, Chiswick, London, W4 5BE, Hounslow, W4 5BE
Foxtons's office in Hounslow, at 566, is rated 3.6 out of 5 across 184 reviews on 1 platform.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent support from Foxtons Hertfordshire for an overseas landlord
I wanted to highlight the tremendous support I have received as an overseas landlord from the Foxtons Hertfordshire team, particularly Kelly Fordham, Ellie Slaughter, and Jemma Watts from the Property Management and Lettings teams. A special shout-out also to Lucca Holdstock.
5/5
TrustpilotSince moving into our flat we have been…
Since moving into our flat we have been dealing with aga (property manager) from foxtons and she has been amazing, any problems we have had or any questions she has been very quick to help and fix the problems, nice and easy communication every time. She always takes the time to talk through things on the phone.
Hi Charlie, We’re pleased to hear your experience has been positive and that communication throughout your tenancy has been clear and responsive. Alex, Get it done with London’s number 1!
1/5
TrustpilotMy flatmate had come from outside…
My flatmate had come from outside london to view a property in finsbury park and was only told once he got to the appointment that david morgan was not going to make the appointment due to being unwell, extremely unprofessional, he should have gotten one of his colleagues to cover the flat viewing or atleast message us in advance.
We’re sorry to hear that your experience did not meet the standards we strive for. We value all feedback as it helps us continue to improve. Best, Alex
5/5
TrustpilotGood experience
Maya was super helpful and made the whole experience so much smoother. Nothing was too much to ask for. Thank you so much!
1/5
TrustpilotDON'T USE!
DON'T USE! As a landlord I highly recommend other tenants and landlords do NOT use Foxtons. They are providivg tenants and extremely poor service and giving landlords a bad name. They take no responsibility for errors or timely correction of them. Simply unprofessional and giving the industry a poor reputation. [I would like to request trsutpilot provide a feture to rate neagtive stars, Foxtons deserve 5 neagtive stars.]
5/5
TrustpilotI was looking for a flat on short…
I was looking for a flat on short notice, and Ellie showed me 3 great options the very next day. She was really positive and helpful, and we ended up finding a place that I’m really excited about.
Hi Sof, Thank you for your lovely feedback. We’re so pleased to hear we could help you find some great options at short notice and that you’re excited about your new place. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotCiara is quite helpful and friendly.
Ciara is quite helpful and friendly. She takes initiative and always go over and beyond to help and assist.
5/5
TrustpilotEvelyne from kingston office who was…
Evelyne from kingston office who was agent showing me flats. She was very professional and kind agent so far i have ever met before Thank you for being patience Evelyne for all my boring question
Hi, Thank you for your review. We’re glad our team was professional and patient with your questions during your viewings. Alex, Foxtons Kingston Estate Agents Get it done with London’s number 1!
5/5
TrustpilotMaya was very helpful and efficient in…
Maya was very helpful and efficient in helping us secure accommodation. She made the process quick and easy to understand.
5/5
TrustpilotA letting agent that simplifies your life
I use Foxtons to let out my flat. Overall, the process was easy. They came, looked at the flat in person, provided an evaluation and explained the process through. I took the offer where they deal with everything. While this came at a rather hefty commission, i really did not need to do anything. Foxtons helped me sort out all the requests the tenants have and kept me updated with the repairs (also asked for my permission too before placing any purchase orders). Special kudos to Tony Chan, my property manager. He helped me a lot with sorting out all the relevant paperwork to let out a flat. He is very responsive as well. Any queries I have, i can be confident that he will answer it. As a landlord letting through Foxtons, i have no worries, though the commission is a little bit higher.
5/5
TrustpilotFlo and the BTR team have been…
Flo and the BTR team have been extremely helpful during our interactions, going on multiple viewings with us during our search - we really value and appreciate Flo’s help in particular here!
Hi, Thank you for your feedback. We’re glad our team was able to support you with your search, including joining you on multiple viewings. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAmazing service with really helpfull…
Amazing service with really helpfull team. Exemplary service from Andrew really helfpull with updates on the house that we buying. Thank you so much guys and special thanks to Andrew for all the follow ups.
5/5
TrustpilotAmazing stress free experience from Joe…
Amazing stress free experience from Joe and the team there at foxtons. Thanks so much guys
5/5
TrustpilotGreat service.
I just want to say our property manager Abigail Goad is absolutely amazing. We have tenants who are quite high maintenance but Abigail sorts everything out with super efficiency.
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
TrustpilotYasmin from the west end office
Yasmin from the west end office is the best estate agent so helpful and never leave the interest for trying to find somethings for us
Hi, Thank you for your feedback. We're glad our team kept working to find the right property for you and that you found them helpful. Alex, Foxtons West End Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
4/5
TrustpilotThank you Habiba!
Habiba was very professional, helpful and friendly throughout the whole process.
5/5
TrustpilotI was assisted by the agent Noah
I was assisted by the agent Noah; from the very first house I visited, he provided support and constantly sent me options. Excellent service.
Hi Talisson, Thank you for your review. We're pleased our team kept you updated with options from the start of your search and that you found the service helpful. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
TrustpilotSo far, all good
Irfan has been an excellent. He addresses issues promptly, and we have experienced minimal disruptions throughout our tenancies. Would certainly recommend foxtons.
5/5
TrustpilotQuick and Easy
The service I got from Ash was exceptional.
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