Trusted Agent profile · Hounslow
★★★★★
2,519 reviews across 3 platforms
568 London Road, Isleworth, TW7 4EP, Hounslow, TW7 4EP
Dexters's office in Hounslow, at 568 London Road, is rated 4.3 out of 5 across 2,519 reviews on three platforms, including 360 Google reviews rated 4.8.
360
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
2,158
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Dexters Isleworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotNeil
Thought I had to leave a review here as I was so impressed with the service received. Dorian was extremely polite, professional and went above and beyond for any concerned I had. Would recommended to everyone.
Dear Neil, We are so pleased you had a 5 star experience with Dorian in our Putney office. Thank you for taking the time to leave such positive feedback. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters, West Kensingon
I have always found Dexters to be very professional and in particular Verity Chick has always kept me up to date with the latest instructions and has shown professionalism and patience during my property search.Verity is a great asset to Dexters.
Dear Regina, Thank you for taking the time to leave such a great review regarding your experience with Verity in our West Kensington office, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotChristopher was very helpful and…
Christopher was very helpful and patient , is nice to receive a good customer service like he does .
Dear Dario, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe Maintenance Team are professional, efficient and helpful (Tenant)
I have dealt with a few members of the Dexters property maintenance team (as a tenant) and they have been excellent. I have found them to be always prompt and professional. Most recently Chloe assisted me with the replacement of a toilet. She understood the problem and took ownership of it. Chloe resolved the issue promptly and I'm really grateful to her for going above and beyond to help. I would recommend their services.
Dear Yasmin, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotMy experience with Dexters has been a complete disaster
I’m not usually someone to go online to share my dissatisfaction of a company with the rest of the world, but this particular experience called for an exemption. My experience with Dexters as a letting agent has been nothing short of a disaster that would make for great comedy but not for a good recommendation, so I thought I’d warn people about how these guys operate. Firstly, I don’t know how their screening process for hiring letting agents works, but many of the people I’ve encountered are either blatantly rude or completely unqualified for the job, and seemingly often a combination of both. Besides the fact that they hang up on you before you’ve even said goodbye to them on the phone, this particular experience I had with them was beyond anything I’ve encountered anywhere in the rental market. And to be completely fair, landlords in the UK are not exactly regarded particularly highly when it comes to whether people trust them. So, what happened?I was called up due to a studio I had previously enquired about coming back onto the market. I go there on the day of the viewing, am in good time (10 mins before) and wait. And wait. 15 mins after our scheduled viewing I call Dexters. They put me on hold and nothing happens. I call again and then get called up, saying that the agent will be there in 5 mins. I wait a further 10 mins and he calls me, apologising blaming it on traffic congestion and saying he’ll be there in 5 mins. When he finally does arrive, we go up to the studio and he realises he’s got the wrong key. He knocks on the door, but the current resident is not in and nobody opens the door. He calls his manager and it appears neither of them really know what’s going on and there’s clearly been some fundamental miscommunication. At this point the neighbour from the opposite side of the building comes out, talking about how the landlord in her flat hasn’t sorted out a major leakage in their roof, that it has been outstanding for a while and they are getting evicted because of it. Great, was this going to affect my potential new home that I wasn’t even able to view despite having travelled an hour to get there and then waiting a further 30 mins for the agent? She goes on to say that she’s had a concussion recently and was just released from the hospital, and I make her aware that her bag is wide open and things can fall out if she’s not careful. Poor woman.The agent apologises, we leave the premises and he tells me his manager will call to arrange a new viewing. At this point I’m honestly not really sure that’s something I’m even interested in, and just as I'm certain things can't get any worse something else happens. Just as we say goodbye two women start shouting at the agent. Turns out he’s parked his Dexter’s car in the middle of the road. “Are you taking the p*** mate?”, they keep asking him. Obviously they were not very impressed with the work of Dexter’s either.So, to conclude, my experience with Dexter’s has been nothing short of a disaster. They are rude, they don’t show up on time, they forget the keys to get into their properties, they can’t get a hold of their tenants, they park wherever they want and they don’t call you back when they say they will. A complete, absolute joke. Stay away from these guys.
Dear Jakob, I am sorry to read your 1 star review. I am concerned to read your comments and I have forwarded them to our Area Director to be reviewed with the team. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat estate agents
Ida has been extremely helpful in our flat searching process. She has been very kind, responsive and accommodating and definitely played a key role in helping us get our dream flat. Many thanks, Ida!
Dear Amelie, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJimmy from Dexters Isleworth has been great! He has provided us with outstanding service when we needed support from Dexters. He helped us extend our lease when unforeseen circumstances delayed the purchase of our house and made sure that we left as happy tenants! Thanks once again!
Dear Tins, We greatly appreciate you putting aside the time to submit a review about our Islweorth Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotWould throroughly recommend Dexters
We have just sold our flat through Dexters and have been incredibly pleased with the whole process. In particular the excellent service we got from Esta from the sales progression team. Nothing was too much trouble and she liaised regularly with me and the rest of the chain. She went above and beyond to finally get it over the line and if we had relied on the other agents in the chain then we would still be waiting! I would thoroughly recommend Dexters
Dear Pippa, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleWorst service ever faced by in my life, its been one month these people waste our time , especially their sale team fully worked on the basis of commission. Done go behind this scam, especially dexters isleworth especially dash and kai Who wasted our time this much
Dear Sneha, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma
5/5
GoogleWith my family I lived in the same area for past 3 years and now we have moved to new home with the help of Dexters especially to mention Mr. Kai Bine, he was the one who helped us get the property. He was the most professional and honest person we dealt with, if I ever had to look for property again, I would look for Mr. Kai or a person with his caliber. Thank you Mr. Kai Bine and Dexters.
5/5
TrustpilotA big thank to Donalina for being so…
A big thank to Donalina for being so professional on dealing with an issue regarding my property.
Dear Rima, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProperty Manager Indre is very…
Property Manager Indre is very responsive and helpful. She gave quick resolutions to maintenence issues I had raised.
Dear A Bhullar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service from Bailey Stratton!
Huge thanks to Bailey Strutton for always being very responsive and super helpful! Great communication and always professional.
Dear Alina, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI sold my aunts house in January this…
I sold my aunts house in January this year after a long process and having lost a couple of buyers it was rather stressful.
5/5
TrustpilotOverall great communication
Even we did not get ahead with our let property, communication was great, Jaden was very polite and offer me any information that I need also very helpful found it the property that I have ask for.
Dear Alexandra, thank you for your 5* review. We are pleased to see that you have had a great experience with Jaden and wish you all the best going forward. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleSimply wonderful experience in my property sale journey so far! Paige (Sales Manager) has been extremely friendly, helpful and professional in her approach to handling my queries and taking my property sale through a well-defined and mature process. I have yet to get everything finalised from the sale perspective but would wholeheartedly recommend Dexters, Isleworth to anyone looking for a letting/estate agent related query/requirement. Thanks.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPrompt Response!
We have had a very good experience with Donalina Gargrupe from Dexters so far ! Thank you Donalina.
Dear Ricardo, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience with Sophie Ling
A huge thank you to Sophie Ling for our property purchase - she was consistent and proactive in her responsiveness, guidance, and overall support across the full process. It was a pleasure working with her.
Dear Indrani, It’s great to hear that you have had a brilliant experience with Sophie. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBailey is very positive and direct
Bailey is very positive and direct, she performing in a stressful environment ,so she has to play ball.
Dear NitinKumar Amin, Thank you for taking the time to leave a lovely review regarding Bailey. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProperty Manager
Georgina has been very kind, supportive as well as understanding. Always ready to provide assistance and professional advice.
Dear Marasi, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotBeware
Beware. This is one of the most disgusting, aggressive agencies out there. Avoid if possible as a buyer, they will use your offer to bid up the price and leave you with a surveyor fee for nothing. It's legal, but never seen it done quite so distastefully. Avoid like the plague if you can. AND DONT RENT THROUGH THEM, they'll try to lock you into a 24 or even 36 month contract with no breakclause by telling you that that's just how the market is now and it'sthe landlords not them! They are at least partly responsible for the state of the property and rental market in the UK - i.e. completely overpriced and unaffordable to most. A Disgusting way to behave, I know you need to make money but this is people's future homes!
I am concerned to read your comments and we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLuca was extremely professional and…
Luca was extremely professional and helpful throughout the process. Good communicator and very informative. He understood what I was looking for and delivered multiple options. I look forward to working with Dexters in the future.
Dear Isabella, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would highly recommend Zak McNicolas
I would highly recommend Zak McNicolas. He was akways knowledgable, on time and eager to help.Have already sent 2 friends his way!
Dear Gideon, We really appreciate you taking the time to leave such lovely comments about Zak. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotServices provided to us have been great
Services provided to us have been excellent and we couldn't be happier. Hannah, Alistair and Alex have been cooperative helping us at every turn making sure we were informed all the way. They've been professional and patient the whole time, simply couldn't ask for more
Dear Regina, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
